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CallMiner

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245 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2002

Profile Name

Star Rating

174
65
5
0
1

CallMiner Reviews

Review Filters
Profile Name
Star Rating
174
65
5
0
1
Jozef C.
JC
Jozef C.
04/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Efficient GUI, Needs Better Resource Handling

I like the GUI of CallMiner OmniAgent. It provides flows with tabs and allows flows to be used as subflows. With subflows, I can create more complex applications and application layers. We use subflows for services, which are particularly valuable for voicebot and chatbot applications. Subflows are a key value for us.
Barbora K.
BK
Barbora K.
Product Person | Agile Enthusiast
04/02/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Versatile Voicebot Solution with Stellar Support

I really like the variability and easy customization of CallMiner OmniAgent. It's great because I'm able to create and adjust scenarios quite easily. The existing scenarios are simple to customize, like when I need to edit the opening hours. Plus, the support is excellent. I have the support of a conversation designer and integration engineer, and the support ticket resolution time is very fast.
David W.
DW
David W.
03/31/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

User-Friendly with Poor Transcription Quality

I like CallMiner OmniAgent's user-friendly interface, which allows me to navigate the platform without extensive training. I find the easy flow setup and the ability to get an overview of calls and completed campaigns particularly valuable.

About

Contact

HQ Location:
Waltham, MA

Social

@CallMiner

What is CallMiner?

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Details

Year Founded
2002
Website
callminer.com