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CallMiner

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228 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2002

Profile Name

Star Rating

165
58
4
0
1

CallMiner Reviews

Review Filters
Profile Name
Star Rating
165
58
4
0
1
SS
Sierra S.
10/16/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

AI Assist Is Helpful, but Page Timeouts Are Frustrating

What I appreciate most is AI Assist. It not only helps clarify aspects of CallMiner that I am not entirely familiar with, but it also supports me when I am struggling to build a category or create syntacs. Customer support is also amazing; I feel that I can always reach out if I need help and receive a quick response. I can either open a ticket or reach out by email.
Verified User in Insurance
AI
Verified User in Insurance
10/16/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Callminer is a must have

Usability, creativity, value, and insightfulness. CallMiner helps to get VoC directly from customer conversations and not just surveys.
Verified User in Financial Services
IF
Verified User in Financial Services
10/15/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Callminer Listen never disappoints

I like that is constantly evolving and improving. Also they listen to any suggestions or requests that we as clients have.

About

Contact

HQ Location:
Waltham, MA

Social

@CallMiner

What is CallMiner?

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Details

Year Founded
2002