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CallMiner

Show rating breakdown
4.5 out of 5 stars
228 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2002

Profile Name

Star Rating

165
58
4
0
1

CallMiner Reviews

Review Filters
Profile Name
Star Rating
165
58
4
0
1
Jason F.
JF
Jason F.
09/18/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Insightful Analysis with Stellar Support

|CallMiner Eureka
I appreciate the profound impact that CallMiner Eureka has on understanding customer interactions and agent skills. The category building functionality is fundamental for identifying key events and effectively communicating insights through scorecards. I value the excellent level of support and the vibrant community, which facilitate learning and sharing experiences. The improvements in onboarding and training processes over the years have been significant, demonstrating a commitment to user success.
Rico M.
RM
Rico M.
06/18/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Use CallMiner to uncover actionable insights!

|CallMiner Eureka
I love the ability to find and leverage findings from directly within the CallMiner UX itself. Sometimes just looking at the contact distribution via metadata and chosen categories on the left blue pane is enough to provide quick, sharp insight to the business and allow a decision to be made on whether more effort is required. We've never had a better understanding of reaction to change, to call drivers and general understanding of our trades than when we began to really leverage information surfaced through CallMiner which has really helped to shape change at Checkatrade.
AA
Aqsa A.
06/11/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Excellent

|CallMiner Eureka
Real time alerts, operational efficiency. Importantly post interaction insights.

About

Contact

HQ Location:
Waltham, MA

Social

@CallMiner

What is CallMiner?

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Details

Year Founded
2002