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CallMiner

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245 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2002

Profile Name

Star Rating

174
65
5
0
1

CallMiner Reviews

Review Filters
Profile Name
Star Rating
174
65
5
0
1
Verified User in Insurance
AI
Verified User in Insurance
03/31/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

OmniAgent’s Automation and Innovation Keep Us Excited for Upcoming Analytics

Most helpful about OmniAgent is the automatisation and innovations. We are happy about the news of the Analytics feature that is comming up. It will helps us work better with our data to understand our strong and weak sides.
Verified User in Telecommunications
UT
Verified User in Telecommunications
03/31/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

CallMiner OmniAgent Review

What I like best about CallMiner OmniAgent is how it brings together real-time guidance and post-call analytics in one platform. It helps agents improve their performance while they’re actually interacting with customers, not just afterward. I also appreciate how it uses AI-driven insights to identify trends, ensure compliance, and enhance customer experience, which makes the whole process more efficient and data-driven.
Verified User in Telecommunications
UT
Verified User in Telecommunications
03/31/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

intuitive and simple environment for creating voicebot/chatbot

I like the omniagent environment, it is clear, intuitive, as someone who learned in this environment from the very beginning, I appreciate its clarity.

About

Contact

HQ Location:
Waltham, MA

Social

@CallMiner

What is CallMiner?

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Details

Year Founded
2002
Website
callminer.com