Product Avatar Image

CallMiner

Show rating breakdown
247 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2002

Profile Name

Star Rating

174
66
6
0
1

CallMiner Reviews

Review Filters
Profile Name
Star Rating
174
66
6
0
1
Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
06/03/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Easy to Use, Feature-Complete, and Packed with Analysis Tools

It’s easy to use and very complete. It offers many positive features, such as analysis tools.
Tereza G.
TG
Tereza G.
05/18/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Innovative and Intuitive

It’s inovative and i like how intuitive it looks
Verified User in Outsourcing/Offshoring
AO
Verified User in Outsourcing/Offshoring
05/12/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Quality Assessment at Scale That Uncovers Hidden Trends

Being able to assess quality at scale helps us spot and quantify trends we would never have noticed before.

About

Contact

HQ Location:
Waltham, MA

Social

@CallMiner

What is CallMiner?

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Details

Year Founded
2002
Website
callminer.com