Products

Voxjar is a call recording software that helps SMB contact centers monitor 100% of their agents' calls and automatically surfaces problems and training opportunities.

Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.

Edigin Recording Solution offers a complete range of integrated modules consisting of audio recording, agent evaluation and training, screen recording, reporting, and contact management.

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected

Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings. Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service.

Data quality improvement for the SAP Financial Service Data Platform Between the data intake from existing pre systems into SAP Financial Services Data Management, there is no user interface for data correction in place. With our solution, we ship a handy web application for improving data quality with a compliant process supporting the 4-eyes-principle.

We offer tailored packages to meet the needs of the enterprise. From kickstarting your Operata implementation, Amazon Connect hosting and support, to testing and diagnostic programs.

DataDoctor is a cloud-based CRM Data Quality solution that automatically cleanses, appends and enrichments companies and contacts data.

Fraudmarc App for G Suite is designed to help users manage SPF and DMARC policies for domains that have been added to their account.

Shadow CMS Enterprise for the Cloud is a fully-scalable unified communication management solution allowing administrators to forecast, monitor and allocate communications management expenses

With NodeGraph, you can visualize, analyze and understand your Qlik environment in an intuitive way. We allow you to visualize the data lineage behind your Qlik dashboard by displaying your Qlik Solution from data source to end-user application.

AVDOR CIS is a call & screen recording solution for businesses, enterprices, call and contact centers; suitable for diverse telephony infrastructures. 100% integration with leading PBX switches: Cisco, Avaya, Genesys, Speakerbus, Mitel, AudioCodes, SIPREC, NEC, Panasonic, Huawei and others. Crystal Quality by Avdor CIS provides management of recordings of all types (call centers, contact centers, telephony, mobile phones, screen capture, SMS, Skype for Business and more) using a simple,

QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact center software, but doesn't need them in order to work. Features: - Scorecard builder. - Dimension builder. - Coaching form builder, for example, one-to-ones, coachin

Don’t let contact center testing be time- and resource-consuming. Test early and test often to make sure everything works as expected. End-to-End Monitoring: From the carrier to your IVR or IVA all the way to the agent, VoiceWatch monitors the interaction to make sure everything is operating as planned. Acoustic Fingerprinting: Using automation to verify that prompts are precisely as expected, VoiceWatch provides effective and efficient solutions, keeping customer experience high and labor c

Send Intercom Ratings to Slack Instantly Don't wait days or weeks to address negative customer satisfaction ratings. Follow up with unhappy customers immediately and build a culture of feedback with SupportMan. Connect it with Slack and Intercom.

Aquator is a sophisticated water resource modeling software designed to simulate and manage complex water supply systems. Developed by Oxford Scientific Software and now part of Hydro International's portfolio, Aquator enables engineers and analysts to create detailed models of water resource networks, providing insights into system performance under various supply, demand, and environmental conditions. Key Features and Functionality: - Comprehensive Component Toolbox: Aquator includes a full

Optimize Performance, Operations, Resources, Profits and Customer Satisfaction Seamlessly Access Data from any Sensor or Legacy Equipment Facilitate Advanced Analytics and Enhance Business Results

BDEx provides a new way to manage billing exceptions in SAP for Utilities. It automatically delivers a 360 degree view of all exceptions associated with each customer, so that you can respond to and solve queries fast, increase customer satisfaction and manage agent workload more effectively.

ServiceMob, Inc. is a startup based in Southern Califorina, with a mission to fix the many inefficiencies in how people access and interact with companies when they need customer service.

EigenRules is an AI/ML-powered software designed to autonomously discover essential data quality rules directly from your datasets. By simply pointing EigenRules to your data, it analyzes and generates critical DQ rules in plain English within minutes, streamlining the data validation process and accelerating the onboarding of new data sources or applications. Key Features and Functionality: - AI/ML-Driven Analysis: Utilizes advanced algorithms to understand expected data behaviors and identi