Products

About Concrete Blonde Consulting Concrete Blonde Consulting is a full-service consulting and marketing firm in NYC. We specialize in providing custom marketing solutions for profit and growth. By examining your business development pipeline, we are able to identify new areas for growth, while also creating strategies to amplify current opportunities.  In addition, we analyze corporate structure and internal comms, streamline operations and build additional sources of revenue. Communicatio

Creative Communications is an integrated communications agency driven by creativity and personalised service. The agency has a team of specialists covering a broad range of creative disciplines that range from PR to advertising and media buying, design, marketing and social media. The company uses writing and public relations as tools to promote products, events and services – a persuasive combination that is targeted, credible and cost effective. We understand that every company is unique.

Mintifi is a Mumbai-based fintech company founded in 2017, specializing in supply chain financing solutions for small and medium enterprises in India. By leveraging proprietary technology and data-driven tools, Mintifi offers collateral-free credit lines, working capital loans, and end-to-end electronic invoicing and payment solutions. These services empower SMEs to efficiently purchase inventory, reconcile invoices, and manage cash flow, thereby driving growth and enhancing profitability. Key

The B Company is a globally-renowned Public Relations and Promotions firm based in Los Angeles; it is a division of Hilton Entertainment LLC.  We are a compact full-service team of dedicated Communications professionals successfully serving a global roster of artists, record labels, film entities, products, authors, and non-profits for over 20 years. Our  years of intensive experience in entertainment spans Music, Television, Documentary Film, Indie Film, Feature Film, Live Concerts, Home E

Voxiness is an automated voice scheduling system over the phone.The assistant integrates with your online agenda to suggest availabilities to your callers and then confirm them in your calendar.

Seaworthy Strategy is a HubSpot Gold Agency dedicated to empowering businesses with comprehensive marketing, sales, and service solutions. Specializing in inbound marketing, website design and development, branding, and HubSpot services, Seaworthy Strategy tailors its offerings to meet the unique needs of each client, ensuring a seamless and effective growth journey. Key Features and Functionality: - Inbound Marketing: Develops strategies that attract, engage, and delight customers through con

Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automatically syncs the call details & disposition.

Agent Assist Express is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist Express can be setup in 72 hours, costs a fraction of similar solutions and is integrated with Google’s CCAI offering a seamless upgrade.

A guide/template for customers using Genesys Cloud for their business. This solution enables contact centers to a chat assistant for agents as interaction widgets over Genesys Cloud chat interactions.

Syndeo g-Connect is an AI-powered communication platform which makes it easy for businesses to engage with customers via the messaging apps they already use on a daily basis.

SQL Access & Out of the box dashboards for PureCloud. CXVizz stores the data on a hosted or on premise database, and comes with out of the box dashboards for PowerBI, Tableau and Grafana.

Appxconnect is a no-code Integration platform for your CRM with Genesys Cloud. Configure and get started in under 5 minutes adding the rich communication features of Genesys Cloud within your Dynamics 365 CRM.

Genesys Cloud Accelerator™ is a cloud hosted Genesys Professional Services application that can be utilized in any Genesys Cloud deployment, be it a new organization or a migration from a legacy environment. It allows for the rapid creation and import of configuration settings in minutes. Genesys Cloud Accelerator™ streamlines the process, and simplifies the administrative work related to the set-up of commonly updated objects and attributes of the Genesys Cloud configuration.

We offer a la carte professional voice talent services; choose what you want from our list of services and don't pay those unnecessary or hidden fees again. We are absolutely flexible with your needs and timelines. We work with a sense of urgency.

BlinkyDings is a special add-on which signals the current Genesys status of agents and informs about incoming interactions. Signaling takes place visually by use of an external USB light (Kuando Busylight) and by on-screen desktop notifications, even when working in another browser window.

Routing manager allows business users to drive their routing logic in real time without touching architect scripts or having to go through the typical development and rollout cycle.

DynaTables is a flexible, scalable, and fast data storage solution for Genesys Cloud. DynaTables supports up to 500,000 rows and 100 columns, uploaded CSV documents may not exceed 100 megabytes, and query, update, and append data actions

Your outbound calls are bonafide, helpful, even expected, but 8/10 times they still get ignored. Decades of nuisance callers have damage voice channel's trust. Our proprietary solution will help customers establish that your calls are not spam calls.

A guide/template for customers using both Genesys Cloud and Vonage Video solutions for their business. This solution enables contact centers in integrating Vonage Video room sessions as interaction widgets over Genesys Cloud ACD interactions.

Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.