Discussões de Contact Center Knowledge Base Software

Este é o melhor problema de chamadas, gestão de leads. Tomar follow-ups pontualmente é muito bom.

We have suggested a few customized changes in the tool however we have received a deadline of 1.5 years for those fundamental changes. e.g., adding ticket numbers in the dashboard, productivity report, etc.

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

Normalmente, quando os usuários fazem upload de capturas de tela de uma VM, a resolução não é tão boa.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Ter visibilidade sobre as melhorias e novas funcionalidades que estão por vir ajudará a mim e a outros a tirar pleno proveito da plataforma.

I would like to have a duplicate account to separate teams

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Leia mais

Acho que uma integração de chat ao vivo seria ótima para a maioria das empresas, pois permite que o problema seja resolvido mais rapidamente, além do fato de que a maioria das pessoas não tem tempo para enviar e-mails ou ligar para a empresa.

Por exemplo, quero saber quantas chamadas meus agentes fizeram ou receberam em um determinado período. Como extraio essa informação do TalkDesk?

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Can I use this to my work related concerns?

Quais ferramentas têm a opção de integrar o Guru com elas?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Leia mais

Há algumas semanas, eu estava em uma ligação com um cliente, e a ligação infelizmente caiu. Eu ainda não tinha o nome dessa pessoa, e ela ligou de volta para nossas linhas telefônicas. Eles estavam me procurando, e eu estava procurando por eles, mas isso se perdeu no mar de outros chamadores e... Leia mais

Gostaria de ouvir sobre alguns aplicativos auxiliares realmente bons que são muito úteis para outras organizações e que poderíamos considerar comprar se forem de grande ajuda. Sempre me perguntei o que outras pessoas usam para facilitar a vida.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Eu gostaria de ter o Zendesk integrado para que, para cada usuário criado, eu tenha um novo usuário no Zendesk.

Limitation in explore

Quando no chat do Zendesk você recebe um alarme de áudio, mas esse recurso não está presente no agente do Zendesk.

Atualmente, temos milhares de clientes e podemos considerar implementar ou implantar as ferramentas de chat para certas consultas. Devemos oferecer isso a um número limitado de clientes primeiro, ou o que você considera a melhor estratégia para experimentá-lo?

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Leia mais

When you go into Bloomfire, you are given the option to search by title or by category but when you search by category it doesn't not search other documents. It is a little of a pina because you could potentially miss out on your doc because it is located elsewhere. I think this is more user... Leia mais

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.

I just find it difficult that I have to login to my callbar as well if I'm already logged in to my talkdesk web

I need to know how to update to the latest updates.

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

A questão é simples: Basicamente, como isso ajudou sua organização em diferentes aspectos.

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

I need to decrease the font size. It's too big.