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At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansAda vs Zowie
When assessing the two solutions, reviewers found Zowie easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Ada.
- Reviewers felt that Zowie meets the needs of their business better than Ada.
- When comparing quality of ongoing product support, reviewers felt that Ada is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Ada over Zowie.
Pricing
Entry-Level Pricing
Ada
No pricing availableZowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
Ada
No trial information availableZowie
Free Trial is available
Ratings
Meets Requirements
8.7
130
9.1
59
Ease of Use
8.9
133
9.1
58
Ease of Setup
8.6
117
8.8
45
Ease of Admin
8.8
121
8.7
42
Quality of Support
9.4
130
9.3
59
Has the product been a good partner in doing business?
9.4
120
9.5
43
Product Direction (% positive)
9.3
127
8.9
51
Features by Category
Ticket and Case Management
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Not enough data
Platform
Not enough data
9.7
6
Not enough data
8.9
15
Not enough data
7.8
9
Not enough data
9.8
7
Not enough data
8.7
9
Not enough data
8.8
8
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
9.0
8
8.5
13
10.0
8
8.1
12
10.0
6
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
9.7
6
8.1
12
9.8
8
8.7
10
9.7
6
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
69
9.7
43
8.7
63
9.1
43
9.1
68
9.0
42
8.6
66
8.9
41
8.0
56
8.7
31
Platform
8.9
60
9.3
30
8.4
62
9.1
37
8.6
63
9.0
38
7.7
68
8.5
44
7.7
49
8.8
26
8.7
59
8.7
36
8.6
66
8.8
38
Generative AI
8.3
9
8.3
8
7.6
9
8.5
8
Conversational Platform
9.1
18
9.1
11
8.3
12
9.2
8
9.0
14
9.2
8
8.3
11
8.3
8
Support Automation
8.6
15
8.9
6
8.7
18
9.5
7
8.8
17
9.8
8
9.0
18
8.7
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
Not enough data
6.9
7
Not enough data
9.0
8
Not enough data
Automation
8.3
8
Not enough data
8.3
8
Not enough data
7.5
8
Not enough data
Artificial Intelligence
7.7
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.3
15
Not enough data
9.0
15
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
Not enough data
Internal Use
Not enough data
8.9
15
Not enough data
9.4
17
Not enough data
9.3
9
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
8.8
13
Generative AI
7.5
8
8.3
7
Self-Service Experience
8.5
75
8.9
19
8.3
72
8.7
14
8.1
50
Feature Not Available
7.8
26
8.5
19
8.3
31
8.7
19
Self-Service Platform
8.7
30
8.1
18
8.5
33
8.8
23
8.3
34
8.3
23
8.0
35
9.6
20
Agentic AI - Customer Self-Service
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
5.3
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3(won by default)
5
Not enough data
8.7(won by default)
9
Not enough data
8.6(won by default)
6
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
8.8(won by default)
8
Not enough data
8.5(won by default)
9
Not enough data
9.7(won by default)
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.2
10
Not enough data
Automation
8.3
10
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
Ada is categorized as Conversational Commerce Platforms, Multilingual Customer Support, AI Voice Assistants, AI Chatbots, and Customer Communications Management
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Health, Wellness and Fitness
7.1%
Apparel & Fashion
7.1%
Other
48.6%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
Zowie has no discussions with answers
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