# Zendesk for Customer Service vs Zowie Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a comprehensive ticketing system that allows users to efficiently manage support requests. Users appreciate how it helps track issues, assign them to the right teams, and maintain communication until resolution, which significantly enhances operational efficiency.
- **Users say** Zowie stands out for its fully automated FAQ system, which quickly addresses customer queries and reduces the workload on support teams. This feature is particularly praised for its ability to handle repetitive questions, allowing human agents to focus on more complex issues.
- **Reviewers mention** that Zendesk's user interface is beginner-friendly, making it easy for new users to navigate and find information. This ease of use is a significant advantage for teams looking to onboard quickly without extensive training.
- **According to verified reviews** , Zowie shines in its integration capabilities, with users highlighting how easy it is to connect with various online shopping platforms. This seamless integration enhances customer communication and streamlines support processes.
- **G2 reviewers note** that while Zendesk has a higher overall satisfaction score, Zowie receives high marks for its quality of support, with users appreciating the responsiveness and effectiveness of their customer service team.
- **Users report** that Zendesk's recent AI features, such as ticket routing and summary suggestions, have improved their workflow, making it easier to manage customer interactions. However, Zowie's focus on automation and quick responses is seen as a strong point for businesses that prioritize efficiency in customer support.




| | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 7,079 | 73 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (47.1% of reviews) | 
| **Entry Level Price** | $19.00 1 user per month billed annually | Contact Us | 

---
## Top Pros & Cons

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

### Zowie

Pros:
- Automation (22 reviews)
- Ease of Use (22 reviews)

Cons:
- Limited Features (10 reviews)
- Missing Features (8 reviews)

---
## Ratings Comparison
| Rating | Zendesk for Customer Service | Zowie | 
|---|---|---|
  | **Meets Requirements** | 8.6 (5241 reviews) | 9.1 (59 reviews) | 
  | **Ease of Use** | 8.6 (5514 reviews) | 9.1 (58 reviews) | 
  | **Ease of Setup** | 8.0 (3375 reviews) | 8.8 (45 reviews) | 
  | **Ease of Admin** | 8.2 (3172 reviews) | 8.7 (42 reviews) | 
  | **Quality of Support** | 8.4 (5060 reviews) | 9.3 (59 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (3095 reviews) | 9.5 (43 reviews) | 
  | **Product Direction (% positive)** | 8.0 (4887 reviews) | 8.9 (51 reviews) | 

---
## Pricing

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

### Zowie

#### Entry-Level Pricing

Plan: AI Agent

Price: Contact Us

Description: AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.

Key Features:
- Zowie X2
- Reasoning Engine
- Decision Engine

[Browse all 2 editions](https://www.g2.com/products/zowie/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **Zowie** | N/A | N/A |

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **Zowie** | N/A | N/A |

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Generative AI

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **Zowie** | N/A | N/A |

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Code Generation** | Not enough data | Not enough data | 
| **Text to Image** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Virtual Characters and Avatars** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Conditional Generation** | Not enough data | Not enough data | 
| **Transformer Model** | Not enough data | Not enough data | 
| **Automated Image & Video Editing** | Not enough data | Not enough data | 
| **Interactive and Co-Creative Systems** | Not enough data | Not enough data | 
| **Text Summarization** | Not enough data | Not enough data | 
| **Data Augmentation** | Not enough data | Not enough data | 
| **Variation Autoencoder Models** | Not enough data | Not enough data | 
| **Adversarial Training** | Not enough data | Not enough data | 
| **Transfer Learning and Fine-tuning** | Not enough data | Not enough data | 
| **Simulation and Scenario Generation** | Not enough data | Not enough data | 
| **Creative Design** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Prompt Engineering** | Not enough data | Not enough data | 
| **Foundation Model** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.3/10 | 118 |
| **Zowie** | N/A | N/A |

#### Dashboard

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 

#### Speech Recognition

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Speech Recognition** | Not enough data | Not enough data | 

#### Compliance Management

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Compliance Management** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Sentiment Analysis

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Data Security

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 

#### Third-Party Integration

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Third-Party Integration** | Not enough data | Not enough data | 

#### Human-in-the-loop (HITL)

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Agentic Task Execution

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Agentic Task Execution** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Conversational AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Conversational AI** | Not enough data | Not enough data | 

#### Performance Metrics

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 

#### Interaction Tracking

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Interaction Tracking** | Not enough data | Not enough data | 

#### Knowledge Base Management

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### CRM Integration

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 

#### Inquiry Routing

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Inquiry Routing** | Not enough data | Not enough data | 

#### Contextual Guidance

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Contextual Guidance** | Not enough data | Not enough data | 

#### Communications Management

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Communications Management** | Not enough data | Not enough data | 

#### Proactive Chat

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Proactive Chat** | Not enough data | Not enough data | 

#### Ticket Management

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Ticket Management** | Not enough data | Not enough data | 

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Automated Ticket Resolution** | 8.4 (75 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.1 (71 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.2 (69 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.3 (71 reviews) | Not enough data | 
| **Multilingual Support** | 8.2 (68 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Proactive Customer Outreach** | 8.2 (70 reviews) | Not enough data | 
| **Feedback Collection** | 8.4 (70 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (71 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (70 reviews) | Not enough data | 

#### Automation

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Customer Interaction Automation** | 8.7 (74 reviews) | Not enough data | 
| **Feedback Collection** | 8.6 (70 reviews) | Not enough data | 
| **Document Processing** | 7.9 (68 reviews) | Not enough data | 

#### Autonomy

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Independent Decision Making** | 8.1 (68 reviews) | Not enough data | 
| **Adaptive Responses** | 8.4 (67 reviews) | Not enough data | 
| **Task Execution** | 8.3 (69 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (70 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.6/10 | 3839 |
| **Zowie** | 9.1/10 | 20 |

#### Ticket and Case Management

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (2609 reviews) ✓ Verified | 9.0 (7 reviews) | 
| **Ticket response user experience** | 8.7 (2659 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **Workflow** | 8.5 (2610 reviews) ✓ Verified | 9.3 (7 reviews) | 
| **Response Automation** | 8.4 (2415 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **SLA Management** | 8.2 (1944 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.4 (2414 reviews) ✓ Verified | 9.7 (5 reviews) | 
| **Ticket Collaboration** | 8.6 (2433 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.3 (1880 reviews) ✓ Verified | 8.0 (5 reviews) | 
| **Workflow Management** | 9.3 (12 reviews) | Not enough data | 
| **Knowledge Base Management** | 9.0 (10 reviews) | Not enough data | 
| **Ticket Management** | 9.6 (23 reviews) | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | 10.0 (5 reviews) | Not enough data | 
| **Inbox Management** | 10.0 (17 reviews) | Not enough data | 
| **Support Ticket Management** | 10.0 (14 reviews) | Not enough data | 
| **Email Management** | 9.4 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI Text Generation** | 7.6 (392 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (387 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (250 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (246 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (248 reviews) | Not enough data | 

#### Communication Channels

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Customer Portal** | 8.5 (2073 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.8 (2368 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Chat/Live Support** | 8.4 (1767 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Social Integration** | 8.0 (1438 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Voice** | 8.0 (1345 reviews) ✓ Verified | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Mobile User Support** | 7.8 (1392 reviews) ✓ Verified | 9.7 (6 reviews) | 
| **Customization ** | 8.0 (1793 reviews) ✓ Verified | 8.9 (15 reviews) | 
| **User, Role, and Access Management** | 8.3 (1973 reviews) ✓ Verified | 7.8 (9 reviews) | 
| **Third-Party Integrations** | 8.2 (1811 reviews) ✓ Verified | 9.8 (7 reviews) | 
| **Reporting** | 7.9 (2421 reviews) ✓ Verified | 8.7 (9 reviews) | 
| **Activity Dashboard** | 8.0 (2437 reviews) ✓ Verified | 8.8 (8 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | 7.5 (6 reviews) | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | 9.2 (6 reviews) | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | 10.0 (8 reviews) | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | 9.5 (11 reviews) | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | 10.0 (9 reviews) | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | 10.0 (6 reviews) | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | 8.3 (6 reviews) | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | 8.3 (6 reviews) | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **Zowie** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Reliability** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Interaction

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | Not enough data | 
| **Understanding** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizability** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Creativity** | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Autoresponders** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat Transcript** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Natural Language Search** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **For Developers** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **Zowie** | N/A | N/A |

#### Messenger

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Channels

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 

#### Customers

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Audience Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Customizable Fields** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Human Handover** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Product Recommendations** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Real-time Conversations** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.0/10 | 893 |
| **Zowie** | N/A | N/A |

#### Usability

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **All-Employee Access** | 8.3 (664 reviews) | Not enough data | 
| **Supporting Documents** | 8.3 (661 reviews) | Not enough data | 
| **Two-Way Communication** | 8.4 (636 reviews) | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (586 reviews) | Not enough data | 
| **Trend Analysis** | 7.9 (561 reviews) | Not enough data | 
| **Performance Monitoring** | 8.2 (645 reviews) | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI Text Generation** | 7.3 (175 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (174 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Customer Complaint Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.1/10 | 423 |
| **Zowie** | N/A | N/A |

#### Productivity Tools

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Notes** | 8.6 (326 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (324 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.4 (312 reviews) | Not enough data | 
| **Workflows** | 8.4 (306 reviews) | Not enough data | 
| **Templates** | 8.5 (315 reviews) | Not enough data | 
| **Integrations** | 8.2 (311 reviews) | Not enough data | 
| **Tagging System** | 8.2 (346 reviews) | Not enough data | 

#### Analytics

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Trends** | 7.7 (263 reviews) | Not enough data | 
| **Performance Tracking** | 8.0 (305 reviews) | Not enough data | 
| **Email Tracking** | 8.2 (293 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (21 reviews) | Not enough data | 
| **Decision Making** | 7.4 (22 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **Zowie** | N/A | N/A |

#### Responses

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Personalization** | Not enough data | 9.0 (8 reviews) | 
| **Route To Human** | Not enough data | 10.0 (8 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 10.0 (6 reviews) | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Simulation and Scenario Generation** | Not enough data | Not enough data | 

#### Platform

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.7 (6 reviews) | 
| **Integration** | Not enough data | 9.8 (8 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.7 (6 reviews) | 
| **Drag & Drop Editor** | Not enough data | Not enough data | 
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Agent Collaboration** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Prompt Engineering** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **For No-Code Development** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Memory Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Cost Management** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Natural Language Interface** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple LLM Models** | Not enough data | Not enough data | 
| **Integration Management** | Not enough data | Not enough data | 
| **Customizable Frameworks** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Attended Automation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Deep Learning** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Unattended Automation** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Proactive Error Detection** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.2/10 | 614 |
| **Zowie** | 8.9/10 | 48 |

#### Responses

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Customization** | 8.1 (465 reviews) | 9.7 (43 reviews) | 
| **Control** | 8.1 (462 reviews) | 9.1 (43 reviews) | 
| **Route To Human** | 8.3 (446 reviews) | 9.0 (42 reviews) | 
| **Menu bars** | 8.1 (443 reviews) | 8.9 (41 reviews) | 
| **Drip sequences** | 8.1 (352 reviews) | 8.7 (31 reviews) | 

#### Platform

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Live chat** | 8.6 (470 reviews) | 9.3 (30 reviews) | 
| **Integrations** | 8.3 (470 reviews) | 9.1 (37 reviews) | 
| **Branding** | 8.3 (461 reviews) | 9.0 (38 reviews) | 
| **Analytics** | 8.2 (464 reviews) | 8.5 (44 reviews) | 
| **A/B testing** | Feature Not Available | 8.8 (26 reviews) | 
| **Role-based access** | Feature Not Available | 8.7 (36 reviews) | 
| **Collection of information** | 8.4 (452 reviews) | 8.8 (38 reviews) | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI Text Generation** | 8.1 (110 reviews) | 8.3 (8 reviews) | 
| **AI Text Summarization** | 8.1 (108 reviews) | 8.5 (8 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.1/10 | 1097 |
| **Zowie** | 9.1/10 | 13 |

#### Conversational Platform

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Personalization** | 8.1 (861 reviews) | 9.1 (11 reviews) | 
| **Omnichannel** | 8.3 (718 reviews) | 9.2 (8 reviews) | 
| **Contextual Engagement** | 8.2 (681 reviews) | 9.2 (8 reviews) | 
| **Proactive Engagement** | 8.2 (748 reviews) | 8.3 (8 reviews) | 

#### Support Automation

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Intelligent Routing** | 8.1 (711 reviews) | 8.9 (6 reviews) | 
| **Seamless Escalation** | 8.3 (756 reviews) | 9.5 (7 reviews) | 
| **Transcripts** | 8.4 (717 reviews) | 9.8 (8 reviews) | 
| **Self-Serve Support** | 8.1 (789 reviews) | 8.7 (10 reviews) | 

#### Generative AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI Text Generation** | 7.8 (202 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (201 reviews) | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.4/10 | 198 |
| **Zowie** | N/A | N/A |

#### Messaging Channels

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **SMS Messaging** | 7.6 (77 reviews) | Not enough data | 
| **Email** | 9.1 (171 reviews) | Not enough data | 
| **Voice Messaging** | 8.3 (93 reviews) | Not enough data | 
| **Two way messaging** | 8.5 (101 reviews) | Not enough data | 

#### Administration

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Scheduling** | 8.2 (107 reviews) | Not enough data | 
| **Triggered Notifications** | 8.9 (155 reviews) | Not enough data | 
| **Segmentation** | 8.2 (110 reviews) | Not enough data | 
| **Integrations** | 8.4 (143 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 7.9/10 | 119 |
| **Zowie** | N/A | N/A |

#### Customer Support

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Text** | 8.1 (83 reviews) | Not enough data | 
| **Speech** | 7.6 (76 reviews) | Not enough data | 
| **Knowledge Base** | 8.1 (86 reviews) | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Ticket Resolution** | 8.1 (86 reviews) | Not enough data | 
| **Customization** | 8.2 (82 reviews) | Not enough data | 
| **Intelligent Routing** | 8.1 (83 reviews) | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Learning** | 7.8 (81 reviews) | Not enough data | 
| **Language** | 7.6 (79 reviews) | Not enough data | 
| **Conversational AI** | 7.6 (85 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.3/10 | 2704 |
| **Zowie** | 9.1/10 | 22 |

#### Generative AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.9 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Pop-up Chat** | 8.6 (950 reviews) ✓ Verified | 9.3 (15 reviews) | 
| **Notifications** | 8.4 (964 reviews) ✓ Verified | 9.0 (15 reviews) | 
| **Targeted Emails** | 8.1 (717 reviews) | Not enough data | 
| **In-App Messaging** | 8.5 (735 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Co-Browsing** | 8.0 (518 reviews) | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Customization ** | 8.0 (1793 reviews) ✓ Verified | 8.9 (15 reviews) | 
| **Conversation Archiving** | 8.5 (846 reviews) ✓ Verified | 9.4 (17 reviews) | 
| **Lead Development** | 8.1 (647 reviews) | 9.3 (9 reviews) | 
| **Knowledge Base** | 8.5 (898 reviews) | 9.3 (16 reviews) | 
| **Team Inbox ** | 8.6 (827 reviews) ✓ Verified | 9.2 (15 reviews) | 
| **Customer Profiles** | 8.3 (845 reviews) ✓ Verified | 8.8 (13 reviews) | 

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.2/10 | 1796 |
| **Zowie** | 8.7/10 | 24 |

#### Generative AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 8.3 (7 reviews) | 

#### Self-Service Experience

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Knowledge Base** | 8.5 (1533 reviews) | 8.9 (19 reviews) | 
| **Searchable Articles** | 8.5 (1445 reviews) | 8.7 (14 reviews) | 
| **Community Forums** | 8.0 (1024 reviews) | Feature Not Available | 
| **Mobile Optimization** | 7.7 (648 reviews) | 8.5 (19 reviews) | 
| **Personalization** | 8.0 (781 reviews) | 8.7 (19 reviews) | 

#### Self-Service Platform

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Branding** | 8.2 (829 reviews) | 8.1 (18 reviews) | 
| **Automation** | 8.2 (852 reviews) | 8.8 (23 reviews) | 
| **Artificial Intelligence** | 7.7 (680 reviews) | 8.3 (23 reviews) | 
| **Integrations** | 8.2 (815 reviews) | 9.6 (20 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (63 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (63 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (65 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (63 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (62 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (63 reviews) | Not enough data | 
| **Decision Making** | 8.1 (63 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.4/10 | 842 |
| **Zowie** | 8.8/10 | 10 |

#### Generative AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI Text Generation** | 7.4 (77 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (78 reviews) | Not enough data | 

#### Process

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Mentions** | 8.4 (563 reviews) | Not enough data | 
| **Tickets** | 9.1 (744 reviews) | Not enough data | 
| **Macros** | 8.8 (694 reviews) | Not enough data | 

#### Channels

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Email** | 9.0 (743 reviews) | 8.3 (5 reviews) | 
| **Social** | 8.4 (586 reviews) | 8.7 (9 reviews) | 
| **Live Chat** | 8.7 (565 reviews) | 8.6 (6 reviews) | 
| **Phone** | 8.2 (486 reviews) | Not enough data | 
| **Text** | 8.3 (421 reviews) | Not enough data | 

#### Insight

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Surveys** | 8.1 (540 reviews) | 8.8 (8 reviews) | 
| **Reporting** | 8.3 (647 reviews) | 8.5 (9 reviews) | 
| **Visitor Activity** | 8.5 (562 reviews) | 9.7 (5 reviews) | 
| **Help Desk** | 8.7 (667 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.1/10 | 77 |
| **Zowie** | N/A | N/A |

#### Generative AI

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI Text Generation** | 7.8 (67 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (66 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **Zowie** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | N/A | N/A |
| **Zowie** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Zendesk for Customer Service** | 8.7/10 | 27 |
| **Zowie** | N/A | N/A |

#### Platform

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Customization ** | 8.7 (20 reviews) | Not enough data | 
| **Integration APIs** | 9.2 (14 reviews) | Not enough data | 
| **Internationalization** | 9.6 (8 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.5 (11 reviews) | Not enough data | 
| **Activity Dashboard** | 8.8 (11 reviews) | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Benefits Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Orientation Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Initiative Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Employee Referral Management** | Not enough data | Not enough data | 
| **Candidate Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Advertising Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Job Application Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Competency Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Evaluation Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Workforce Management Platform Features

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Employee Scheduling** | Not enough data | Not enough data | 
| **Time Off Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Sick Leave Tracking** | Not enough data | Not enough data | 
| **Vacation/Leave Tracking** | Not enough data | Not enough data | 
| **Skills Tracking** | Not enough data | Not enough data | 
| **Variable Workforce** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Shift Swapping** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Time Off Requests** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Employee Onboarding** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Time & Attendance** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Clock In/Out** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to Zendesk for Customer Service (4):** [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)

**Unique to Zowie (3):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Zendesk for Customer Service | Zowie | 
|---|---|---|
| **Small-Business** | 40.7% | 47.1% | 
| **Mid-Market** | 46.0% | 40.0% | 
| **Enterprise** | 13.4% | 12.9% | 

### By Industry

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.8%
- **Retail:** 5.1%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.3%

#### Zowie

- **Retail:** 20.0%
- **Consumer Services:** 8.6%
- **Consumer Goods:** 8.6%
- **Apparel & Fashion:** 7.1%
- **Health, Wellness and Fitness:** 7.1%
- **Cosmetics:** 5.7%
- **Sports:** 4.3%
- **Internet:** 2.9%
- **Legal Services:** 2.9%
- **Computer Games:** 2.9%
- **Other:** 30.0%

---
## Alternatives

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### Alternatives to Zowie

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- [Appy Pie](https://www.g2.com/products/appy-pie/reviews) — 4.7/5 stars (1391 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3772 reviews)

---
## Top Discussions

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

### Zowie

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zendesk-for-customer-service-vs-zowie)