# Medallia Concierge Reviews **Vendor:** Medallia **Category:** [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) **Average Rating:** 4.6/5.0 **Total Reviews:** 16 ## About Medallia Concierge Medallia Concierge is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels. ## Medallia Concierge Reviews ### 1. Medallia makes it so easy to communicate with clients quickly and efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Medallia Concierge?** I like that simple questions and answers can be given and received through Medallia. It saves the time that a phone call takes. **What do you dislike about Medallia Concierge?** I have not seen any downsides to Medallia, so far. It provides a great way to communicate with clients without calling them. **What problems is Medallia Concierge solving and how is that benefiting you?** Medallia saves the time and inconvenience of calling clients for every little thing. It makes my days more productive. ### 2. Zingle Does the Job **Rating:** 2.5/5.0 stars **Reviewed by:** Ruby L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Medallia Concierge?** Easy, quick communication with guests and owners. **What do you dislike about Medallia Concierge?** Bogs down and is slow to respond at times and you have to wait for your message to actually send. **What problems is Medallia Concierge solving and how is that benefiting you?** Quick and easy communication directly with vacation guests and homeowners to get and give information. ### 3. Communication is Key! **Rating:** 5.0/5.0 stars **Reviewed by:** Mindy K. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Medallia Concierge?** I love that clients can text in real time and we are able to respond as the entire firm, and not just an individual so anyone can step in and help. **What do you dislike about Medallia Concierge?** Nothing yet, it is a great platform and very easy to use. **Recommendations to others considering Medallia Concierge:** If you are looking for a program that is easy to set up and use, this is it. Everyone in our firm is able to use this program with no issues arising and our client communication has increased dramatically over the past year. Also, clients love that they can send us a message at any time and follow up with anything that is missing. **What problems is Medallia Concierge solving and how is that benefiting you?** Our client communication has become so much easier when we are able to just send a message to clients using Zingle. ### 4. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Cassie N. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Medallia Concierge?** Zingle makes it easy to communicate with claimants via text message. We can use one phone number to text our clients, and we are able to assign clients to different caseworkers. Having one number makes it easier for everyone to collaborate and help each other, since we all have the same access. **What do you dislike about Medallia Concierge?** The only thing I would suggest is to make adding/deleting contacts easier. **What problems is Medallia Concierge solving and how is that benefiting you?** Zingle allows us to save time by texting clients instead of calling ### 5. Review for Zingle **Rating:** 5.0/5.0 stars **Reviewed by:** Aurora M. | Law Student, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Medallia Concierge?** The website is easy to navigate. I do not believe that I have ever experienced any glitches. **What do you dislike about Medallia Concierge?** The iPhone app is not as quick as the web browser, and similarly is not as quick as other iPhone apps, so I image it has something to do with the Zingle software. **What problems is Medallia Concierge solving and how is that benefiting you?** Zingle has significantly reduced the number of phone calls our office receives. We let our clients know that a quick and easy way to get a hold of us is by sending us a text message. This allows us time to review their file and look into it before we answer them, which is harder to do on the phone. ### 6. It’s a great website and easy to communicate with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Meaghan B. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Medallia Concierge?** It is easy to community with clients and helpful that it allows for writing prompts. **What do you dislike about Medallia Concierge?** The connection of zingle takes forever to load at times. **What problems is Medallia Concierge solving and how is that benefiting you?** None at all. The simplicity of zingle. ### 7. Best experience ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Y. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Medallia Concierge?** I like how Zingle is an all-in-one platform for reaching multiple clients at once. The templates feature also saves us plenty of time as a team. **What do you dislike about Medallia Concierge?** I dislike how you can't change the notification sound. I wish there were multiple options. **What problems is Medallia Concierge solving and how is that benefiting you?** I have benefitted by saving lots of time. The only problem I have had are accidentally closing other people's conversations. ### 8. The company I work for utilizes Zingle to communicate with clients. It works efficiently. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Medallia Concierge?** Zingle is great for communicating with clients. **What do you dislike about Medallia Concierge?** Zingle loses connection with our wifi about 3 times a day. **What problems is Medallia Concierge solving and how is that benefiting you?** Maintaining a connection with our wifi is a current problem. A benefit we have realized is the efficiency of communication. ### 9. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Medallia Concierge?** Easy to use-cannot really say much more about it. **What do you dislike about Medallia Concierge?** Search function is difficult if not impossible to use **What problems is Medallia Concierge solving and how is that benefiting you?** Saves time-though I am not sure there are any other benefits. ### 10. This is a great and easy to use tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Medallia Concierge?** The simplicity of the interface. Able to customize for the most unique of situations. **What do you dislike about Medallia Concierge?** Unfortunately they did not integrate with Salesforce when we switched to another CRM so we had to part ways. **Recommendations to others considering Medallia Concierge:** If you are looking for a great texting tool that is easy to use, Zingle is for you. The support is great and once you get accustomed and trained with the platform you will be able to run with it. **What problems is Medallia Concierge solving and how is that benefiting you?** Reaching people who do not like being on the phones. It creates a more consistent flow of communication for us and our students. ### 11. Texts for days. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Medallia Concierge?** Zingle provides a good user interface. It looks like your phone and thankfully it's blue and not some hideous color. It's literally like texting from your phone but on your computer. The use of tags and segments is really beneficial too. **What do you dislike about Medallia Concierge?** It is too much like the phone experience. It doesn't allow for filtering inbox A-Z or any other way other than chronologically. The Contacts tab does not allow you to view the conversation history when you click a contact. You have to open up a new tab and go to that inbox. It's very annoying/time-consuming. Also, closing a conversation is so dumb, if you hover over a different contact, it will close that one instead of the one you clicked Close on. **Recommendations to others considering Medallia Concierge:** Zingle is a great product. Very easy to use although not the most intuitive. Great features like tags, segments, autoresponder. Very easy to onboard people to use this also. **What problems is Medallia Concierge solving and how is that benefiting you?** Zingle allows us to text customers directly which has proven instrumental in building a loyal customer base and providing very friendly and casual customer service. ### 12. Great efficient and fast texting service for our business!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sawyer F. | Leasing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Medallia Concierge?** What I love best about zingle is the ability to categorize contacts in any way that helps you distinguish between tenants and prospects. I also love the flexibility to customize different tags. It's such an efficient way to reach out to prospects and tenants. **What do you dislike about Medallia Concierge?** I don't like how the mobile app doesn't have a way to filter out contacts and send out a mass message. Unless I just haven't found it yet. **Recommendations to others considering Medallia Concierge:** I really recommend people to use Zingle because it is a very very very very efficient way to connect with customers and people outside of the business. We. at Tailwind Group, and more specifically, the Quarters at Ames, really enjoy using Zingle. There is no better online instant texting service out there. Zingle is number 1 and it can not be beaten by any other competitor. It is extremely simple and easy to use. There are little to no flaws in using this texting service. Especially for the very reasonable price that they charge use it. If you or anyone you know have not used Zingle before, please, for the sake of your company and for the sake of your customers, use zingle! It is the fastest, and most efficient way to contact your customers. **What problems is Medallia Concierge solving and how is that benefiting you?** We are solving a lot of communication issues with it. It really allows us to have urgent conversations with tenants when something needs to get done. I would say that is a realization of benefits within itself. ### 13. Very convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Supervisor , Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Medallia Concierge?** Love the ability to communicate quickly with guests. **What do you dislike about Medallia Concierge?** When a bug is in the system, it is rendered useless. **What problems is Medallia Concierge solving and how is that benefiting you?** Communication has improved greatly. ### 14. Helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Lauren S. | Hospitality Service Agent The Resort at Pelican Hill, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Medallia Concierge?** I love that I am able to speak with guests via text because not everyone likes to be on the phone **What do you dislike about Medallia Concierge?** I wish there was an auto correct spell check more often, sometimes it gives me the wrong spelling even when I aright click it **Recommendations to others considering Medallia Concierge:** Great way to comucate with people in regards to anything that you are interested in using if that is for work for your personal company that you own this is a very helpful **What problems is Medallia Concierge solving and how is that benefiting you?** We are helping guests with anything form dinning reservation, to transportation with in our property, pretty much anything that they want to know about the resort and to ensure that their say is wonderful we can assist via zingle ### 15. Zingle is GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Medallia Concierge?** Workflows and automation is really easy to use. I love that they already have standard templates that fit my industry needs as well. **What do you dislike about Medallia Concierge?** Not much at this time. I find the product very easy to use and customer support answered any questions that I had withing 24 hours. **What problems is Medallia Concierge solving and how is that benefiting you?** Creating more efficiency with our front desk staff, removing tedious administrative tasks, driving more timely customer feedback and creating more opportunities to share social reviews from guests. ### 16. Zingle is a great Texting Ap **Rating:** 3.0/5.0 stars **Reviewed by:** Tina S. | Assistant Manager, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Medallia Concierge?** Real time texting with accessible texting blasts by filters and photo assets **What do you dislike about Medallia Concierge?** Not able to delete singular text with secure info **What problems is Medallia Concierge solving and how is that benefiting you?** Instant outreach for daily changes in business ## Medallia Concierge Discussions - [Is zingle free?](https://www.g2.com/discussions/zingle-is-zingle-free) - [Is zingle free?](https://www.g2.com/discussions/is-zingle-free) - [What is Zingle ww?](https://www.g2.com/discussions/what-is-zingle-ww) - [What is Zingle app?](https://www.g2.com/discussions/what-is-zingle-app) - [What is zingle used for?](https://www.g2.com/discussions/what-is-zingle-used-for) - [View Medallia Concierge pricing details and edition comparison](https://www.g2.com/products/medallia-concierge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A44%3A01+-0500&secure%5Bsession_id%5D=d636b5b6-8a1e-487e-b0ed-dc8b4252a5a0&secure%5Btoken%5D=101345f4267aea0bacacc7bd64e82244f7cc11a3ae8053aa2967c859fa8ba87c&format=llm_user) ## Medallia Concierge Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Medallia Concierge Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews)