---
title: Medallia Concierge Reviews
meta_title: 'Medallia Concierge Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 16 reviews by the users' company size, role or industry to
  find out how Medallia Concierge works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 16
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Hotel
  url: https://www.g2.com/categories/hotel
---

# Medallia Concierge Reviews
**Vendor:** Medallia  
**Category:** [Guest Messaging Software](https://www.g2.com/categories/guest-messaging)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 16
## About Medallia Concierge
Medallia Concierge is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels.





## Medallia Concierge Discussions
  - [Is zingle free?](https://www.g2.com/discussions/zingle-is-zingle-free)
  - [Is zingle free?](https://www.g2.com/discussions/is-zingle-free)
  - [What is Zingle ww?](https://www.g2.com/discussions/what-is-zingle-ww)
  - [What is Zingle app?](https://www.g2.com/discussions/what-is-zingle-app)
  - [What is zingle used for?](https://www.g2.com/discussions/what-is-zingle-used-for)

- [View Medallia Concierge pricing details and edition comparison](https://www.g2.com/products/medallia-concierge/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-06+04%3A07%3A46+-0500&secure%5Bsession_id%5D=d3301b6f-d51d-4e84-9765-189725b1f9e5&secure%5Btoken%5D=b1435ab5194e1fcc151410a16ea2ebdc6637473b81dbab932a61e7d712fe024c&format=llm_user)

## Medallia Concierge Features
**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Agentic AI - Guest Messaging **
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Generative AI**
- AI Text Generation
- AI Text Summarization

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration
- QR Codes

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**AI Automation - SMS Marketing**
- AI SMS

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

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