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At a Glance
Market Segments
Small-Business (71.4% of reviews)
Small-Business (47.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Medallia Concierge
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Medallia ConciergeTrumpia
Star Rating
(59)4.4 out of 5
Market Segments
Small-Business (47.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansMedallia Concierge vs Trumpia
When assessing the two solutions, reviewers found Medallia Concierge easier to use, set up, and administer. Reviewers also preferred doing business with Medallia Concierge overall.
- Reviewers felt that Trumpia meets the needs of their business better than Medallia Concierge.
- When comparing quality of ongoing product support, reviewers felt that Medallia Concierge is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Concierge over Trumpia.
Pricing
Entry-Level Pricing
Medallia Concierge
No pricing availableTrumpia
Free Trial
Free Trial
14 Day Free Trial - No credit card required!
- All Advanced Plans Features
- 50 SMS Messages
- 50 Email Messages
Free Trial
Medallia Concierge
No trial information availableTrumpia
Free Trial is available
Ratings
Meets Requirements
9.0
13
9.1
48
Ease of Use
10.0
13
8.2
48
Ease of Setup
9.4
6
8.3
41
Ease of Admin
10.0
6
8.4
37
Quality of Support
9.4
13
9.1
48
Has the product been a good partner in doing business?
10.0
6
9.1
36
Product Direction (% positive)
7.9
11
7.5
46
Features by Category
Text Messaging
Not enough data
9.7
5
|
Verified
Not enough data
4.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
6.0
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
7.2
6
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Guest Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
9.2
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Feature Not Available
Not enough data
5.0
5
|
Verified
Campaigns
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
9.2
11
|
Verified
Not enough data
6.9
8
|
Verified
Not enough data
Not enough data
Not enough data
7.0
5
|
Verified
Engagement
Not enough data
6.7
7
|
Verified
Platform
Not enough data
7.2
9
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
9
|
Verified
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Concierge and Trumpia are categorized as SMS Marketing and Guest Messaging
Unique Categories
Medallia Concierge is categorized as Conversational Support
Trumpia is categorized as Mobile Marketing
Reviews
Reviewers' Company Size
Medallia Concierge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trumpia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Law Practice
28.6%
Legal Services
21.4%
Hospitality
21.4%
Real Estate
7.1%
Non-Profit Organization Management
7.1%
Other
14.3%
Marketing and Advertising
12.7%
Retail
7.3%
Hospital & Health Care
7.3%
Financial Services
7.3%
Higher Education
5.5%
Other
60.0%
Discussions
Medallia Concierge has no discussions with answers
Trumpia has no discussions with answers
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