Zenzap Features

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help.

Notifications that are delivered to users as soon as an event occurs

Engage in direct, instant messaging with consumers

Ensures messages about patient information are confidental and secure.

Ability to send different kinds of messages to nurses than doctors.

Send alarms to users if they do not respond to notifications in a timely manner.

Offers the ability for users to send messages within the platform.

Integrate with telephone insfrastructure so that users can make calls directly from the tool.

Ability to recieve notifications for new messages on a multitude of outside devices.

Provide live chat tools for instant messaging

Ability to involve multiple users in public or private discussions

Allow external users to use chat and discussions

Provide functionality to create and manage polls and surveys

Manage news and announcements by company or department

Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference.

Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers.

Offer modules for both health care givers and staff.

Integrate with outside scheduling platforms.

Ability to track patient retention and turnover.

Allows users to send and open various file types.

Notifies users when they have been contacted or tagged.

Message content search capability.

Digitally share screen view with others

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Software can be accessed through a downloadable mobile application.

Software can be accessed through a downloadable desktop app or a cloud-based site.

Set up connections to third-party platforms to improve business processes

Integrates with Active Directory

Allows users to communicate via audio call.

Allows users to communicate via video call.

Presenter can see and hear participants and vice versa

Allows administrators to set up and implement any levels of authorization required to send and receive secure messages

Facilitates the receiving and sending of secure and encrypted text messages

Facilitates the receiving and sending of secure and encrypted emails

Facilitates communication between health care professionals

Aligns and complies with HIPAA regulation and standards

Supports desktop, iOS, and Android operating systems

Allows the determination and assignment of the lifespan of a delivered message

Enhances clinical workflows

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

Integrates with medical staff scheduling solutions to simplify physician and staff schedule creation

Ability to track and analyze patient referrals, retention, and turnover.

Stores clinical data into a centralized database; supports physician access to data

Allows the sending of different types of messages to different users and physician types

Streamlines the digital or electronic sharing of confidential patient data

Supports the use and access of CC&C solutions on mobile, desktop, personal, and proprietary devices

Routes calls and messages based on availability, user level, and escalation protocol

Ensures integration between and interoperability with other health care solutions and systems

Enables hospital IT to measure usage and effectiveness of communications tools

Ensures messages about patient information are confidental and secure.

Allows information to be distributed via a scrolling news feed.

Allows information to be distributed via newsletter.

Allows information to be distributed via push notification.

Allows information to be distributed via email.

Allows administrators to deliver information through multiple channels at once.

Send messages to multiple recipients at the same time

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Able to share pictures, videos or external articles, and users can participate in the communication if authorized

Allows employees to confirm that they have received or read a piece of content.

Allows employees to leave comments on posts within the application.

Automatically translates information via machine translation.

Allows administrators to set permissions within the application.

Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too.

Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc.

Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.).

Access software remotely via mobile devices

Engage in direct, instant messaging with customers, users, etc.

Ability to chat online in real time

Provide standard workflows that can be used accross the company.

Allow administrators to configure workflows and processes.

Deliver a single data repository for all project information.

Define and manage roles and access rights for the entire system.

Maintain procedures for data access and governance.

Allow users to use the system online and on mobile devices.

Set priority levels on tasks so individuals can organize their work.

Define dependencies between tasks and the rules to manage them.

Plan and create work breakdown structure (WBS) based on the scope of the project.

Create customized project views for internal and external purposes (eg: for customers).

Allocate resources by matching capacity and demand, by project, team, or department.

Automatically calculate the critical path for projects and update it when projects change.

Deliver dashboards that display project data and KPIs in real time.

Monitor resource allocation to identify shortages and adjust accordingly.

Define customizable workspace for teams, departments, and external users.

Provide drag and drop options to configure workspaces.

Monitor work accross the company and analyze performance.

Support multiple channels for internal and external communications.

Allow users to share and collaborate on documents and files.

Help users meet, share workspaces, and collaborate on tasks.

Associate a budget with a project and allocate it accordingly by task or resource.

Track time and expenses associated with projects or tasks.

Monitor project proftability by team or department.

Integrate with CRM, marketing, or customer service software.

Provide integration with accounting software and ERP systems.

Connect to external data sources such as databases or BI software.

Documents can be shared between users and teams

User can share notes with colleagues or external users

Help users find documents and other types of content

Keep track of document versions and related changes

Create personalized project views for collaboration

Allow users to follow tasks which are not assigned to them

Define and manage users access to documents and collaboration features

Manage private and shared calendars and associated events

Make project views available for the public.

Include features to create, assign, and manage tasks.

Deliver project plans that can be customized by users.

Provide visibility into collaborative processes accross the company

Provide integration with task management and project management software.

Align remote employees with their colleagues and external users

Define and track responsabilities for remote users

Allow users to connect to tools that they use remotely

Users can work offline and changes are synced when they back online

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers.

Provides customizable web platform for colors, fonts, company branding etc.

Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests.

Creates segmentation groups and communication audiences to target messages, content, features access, etc.

Create and update newsletter content to increase engagement

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Manage, store and organize emails within the system or via third-party apps

Allow organizations to streamline the check-in process for visitors.

Manage and track all internal and external communication conducted via calls, email, text, or chat

Create/control content and visuals for deployment on multiple screensavers

Track and manage schedules and meetings via an integrated calendar

Store, manage, and track all electronic documents in a centralized location

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Create, manage and track all task activities and progression

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Create, design and manage workflows for repetitive tasks

Create, save, and store files

Displays application newsfeed content in an engaging and modern manner.

Allows for reaching employees through the Integrated newsletter builder via email

Publishes the content once on the platform and pushing it through to different comms channels. Pushes specific content based on rules to Microsoft Teams, displaying content inside SharePoint, etc.

Public or private sharing of digital files such as documents, audio/video, images, and more

Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button.

Analyzes behavior data to understand performance of program via users, content performance of what content performs best, and video content performance determined by what videos have been seen and by who.

Connects with API access, low-code/no-code connectors, as well as integrations with intranet, HRIs, Microsoft Teams, Slack etc.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Condenses long documents or text into a brief summary.

Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms.

Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work.

Uses AI-powered language translation tools to translate messages in real-time.

Creates, assists, or automates the generation of text-based content within the platform.

Use AI to generate content in the form of text, images, videos, etc.

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Manage and support multiple languages

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Pre-designed layouts that can be customized to match preferences and requirements

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

Import and export data to and from software applications

Securely stores data to prevent data loss or breaches

A record of all activities within the system, including user access, changes made, etc.

Provides a channel for team members to share media files, communicate, and work together

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Assemble applications and processes by dragging over and arranging pre-built components

Search and filter data across systems to locate required information by entering keywords or certain criteria

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Discover patch statuses and vulnerabilities

Alter the layout and content of reports

Protect sensitive data for digital privacy

Online portal through which end users can access the system, manage tasks, or obtain information

Customize contracts and forms to collect specific information

Software designed for the healthcare industry

Store and organize documents in a centralized system

Notifying as a warning or reminder of a potential or imminent hazard

Application programming interface that allows for integration with other systems/databases

Use AI to generate content in the form of text, images, videos, etc.

Compliant with HIPAA, which sets standards for sensitive patient data protection

Track and document all activities across devices, networks, and other systems

Define levels of authorization for access to specific files or systems

Active reporting of data and metrics

Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file

Timed notification for any upcoming task, deadline, appointment, or activity

Track and report regulatory data to either internal management or external stakeholders

Track revisions and updates made to files and navigate between different versions

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Analyze potential risks across the organization

Observe and track the demand, usage, progress or quality of a system, product, or user

Analyze and gain insights into data in real-time

Manage, store and organize emails within the system or via third-party apps

Application programming interface that allows for integration with other systems/databases

Allow users to access multiple services after entering their login credentials once

Search and filter data across systems to locate required information by entering keywords or certain criteria

Provides a channel for team members to share media files, communicate, and work together

Set up connections to third-party platforms to improve business processes

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Shortcuts for inputting frequently used messages

Gauge satisfaction and receive information for improvement and success

View and track pertinent metrics to find patterns and gain insights from data

Transfer queries and organize messages between agents

Geographic location of visitors determines behavior of the software

Track interaction history by documenting conversations for contacts

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

View messages sent by both parties during the chat conversation

Store and organize documents in a centralized system

Digitally share screen view with others

Manage, organize, and store contact information

Create and automatically send premade copy in response to customer messages

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Access software remotely via mobile devices

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Form to collect visitor contact information when live chat isn't available

Active monitoring of systems, applications, or networks

Allow customers/users to submit support queries and service requests

Public or private sharing of digital files such as documents, audio/video, images, and more

A list of events with their respective dates

Live stream to multiple devices simultaneously

Digital displays use technologies such as LCD, LED, projection and e-paper

Communicate using direct chat or messages within the system

Access names, contact information, and roles of employees in a centralized repository

Allow users to access multiple services after entering their login credentials once

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Add customized logos and colors to align with company branding

Define levels of authorization for access to specific files or systems

Application programming interface that allows for integration with other systems/databases

Record and send audio and/or video files by online message or chat

Provides a channel for team members to share media files, communicate, and work together

Gauge satisfaction and receive information for improvement and success

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Brief assessments used to measure knowledge and skills

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Send individual or bulk text messages at predetermined times

Ability to see if recipient has viewed/opened the message

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Securely stores data to prevent data loss or breaches

Manage the reservation of workspaces

Pre-designed layouts that can be customized to match preferences and requirements

Track and report regulatory data to either internal management or external stakeholders

Tools to improve and measure employee satisfaction and involvement

Receive system updates as soon as any changes are made

Use AI to generate content in the form of text, images, videos, etc.

Process of familiarizing new employees with the company, their position, and responsibilities

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Customize contracts and forms to collect specific information

Search and filter data across systems to locate required information by entering keywords or certain criteria

Electronic storage of staff/employee contact information and job status in a centralized repository

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Import and export data to and from software applications

Leave comments and notes on documents for others to view

Store photos of employees

Track and document all activities across devices, networks, and other systems

View messages sent by both parties during the chat conversation

Notifications via mobile devices

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows users to publish blogs on social site

An @mention is a way to tag or notify a specific person about a message/post

Group messaging lets multiple people carry on a group conversation

Process of sending a large number of documents, messages or emails to multiple recipients at once

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Input different types of content and edit text formats, fonts, font sizes, and colors

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Online forums/groups where users can ask questions, share ideas, best practices, etc.

View messages sent by both parties during the chat conversation

Manage, organize, and store contact information

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Retrieve sent messages from mailboxes of recipients who haven't yet opened it

Shortcuts for inputting frequently used messages

Store and organize documents in a centralized system

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Alter the default workflow to meet your organization's needs

Allow users to access multiple services after entering their login credentials once

Define levels of authorization for access to specific files or systems

Create, manage and track all task activities and progression

Timed notification for any upcoming task, deadline, appointment, or activity

Ability to see if recipient has viewed/opened the message

An @mention is a way to tag or notify a specific person about a message/post

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Engage in direct, instant messaging with customers, users, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Track and document all activities across devices, networks, and other systems

Notify large groups of people simultaneously about important updates.

Add customized logos and colors to align with company branding

Assemble applications and processes by dragging over and arranging pre-built components

Leave comments and notes on documents for others to view

Electronic storage of staff/employee contact information and job status in a centralized repository

Send personal messages to clients or attendees

A list of events with their respective dates

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Pre-designed layouts that can be customized to match preferences and requirements

Receive system updates as soon as any changes are made

Store photos of employees

Notifications via mobile devices

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows users to publish blogs on social site

Pre-designed layouts that can be customized to match preferences and requirements

Create, design and manage workflows for repetitive tasks

Manage, store and organize emails within the system or via third-party apps

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Gauge satisfaction and receive information for improvement and success

Provides a channel for team members to share media files, communicate, and work together

Track and document all activities across devices, networks, and other systems

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Store and organize documents in a centralized system

Define levels of authorization for access to specific files or systems

Add customized logos and colors to align with company branding

Search and filter data across systems to locate required information by entering keywords or certain criteria

Use AI to generate content in the form of text, images, videos, etc.

Estimate or forecast of a future scenario based on the study of present trends

Notifications that are delivered to users as soon as an event occurs

Continuous profile-based stream of news and activity

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Import and export data to and from software applications

Customize contracts and forms to collect specific information

Process of familiarizing new employees with the company, their position, and responsibilities

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage schedules and meetings via an integrated calendar

Create, manage and track all task activities and progression

Communicate using direct chat or messages within the system

Electronic storage of staff/employee contact information and job status in a centralized repository

Leave comments and notes on documents for others to view

Access names, contact information, and roles of employees in a centralized repository

Set up connections to third-party platforms to improve business processes

Allow users to access multiple services after entering their login credentials once

Application programming interface that allows for integration with other systems/databases

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Track revisions and updates made to files and navigate between different versions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Create, save, and store files

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Integrates with Active Directory

An @mention is a way to tag or notify a specific person about a message/post

Online portal where employees can access and track their own information

Manage the process of evaluating documents or requests submitted for approval

Store, manage and track all forms in a centralized location

Ability to chat online in real time

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Receive system updates as soon as any changes are made

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Customize data fields to support various needs and use cases

Public or private sharing of digital files such as documents, audio/video, images, and more

Dashboard to view the status of ongoing processes, identify current incidents and track past activities