Zendesk for Customer Service Pricing Overview

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Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

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Deals

$0 for 14 days

$19 per agent/month

100% Off

Support Only (Team)

$19.00

1 user per month billed annually

Integrated customer support

Support Only (Pro)

$55.00

1 user per month billed annually

Integrated customer support

Support Only (Enterprise)

$115.00

1 user per month billed annually

Suite Team

$55.00

1 user per month billed annually

Get the fundamentals right. Deliver support across any channel, all from one place.

Industry-leading ticketing system

Messaging across web, mobile and social

Email, voice, SMS, and live chat support

Help center - SINGLE

Easy-to-set up automations & workflows

AI-powered automated answers - UP TO 50

Unified agent workspace

Out-of-the-box reporting and analytics

Data and file storage - STANDARD

1,000+ apps and integrations - PREBUILT

Robust APIs - STANDARD RATE LIMIT

Online, email, and phone support from the Zendesk team

Onboarding and adoption guidance

Suite Growth

$89.00

1 user per month billed annually

Go further with a little extra help. Tap into self-service and more automations.

Suite Pro

$115.00

1 user per month billed annually

Work even better together. Get deeper collaboration, routing, and analytics.

Suite Enterprise

$169.00

1 user per month billed annually

All the core elements needed for excellent customer support.

Custom team roles and permissions

Advanced knowledge management

Customizable agent workspaces

Customizable branding for web conversations

Light access licenses - UP TO 1000

Live data and external dashboard sharing

Live agent activity dashboard - Customizable, agent capacity, plus live agent status drill-in

Sandbox environment for change management

Robust APIs - ENTERPRISE RATE LIMIT

AI-powered triage and conversation insights - RETAIL ONLY

Pricing plans for teams of all sizes.

Want to try it out first? No problem. Sign up for your free trial of Support, which starts with the Professional tier features. Try any of Support add-ons such as Guide (knowledge base), Chat (live chat), and Talk (call center) from your Support Trial.

Zendesk for Customer Service has 7 pricing editions, from $19 to $169. A free trial of Zendesk for Customer Service is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Zendesk for Customer Service is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zendesk for Customer Service must be conducted with the seller.

Pricing information was last updated on October 10, 2024

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Zendesk for Customer Service Pricing Reviews

(2)

Kim F.

Content Manager

Small-Business (50 or fewer emp.)

9/26/2021

"Very solid and easy to use support service"

5/5

What do you like best about Zendesk for Customer Service?

Ease of viewing and responding to tickets. Ease of collaborating with teammates who are not agents.

As an administrator of the account, I also love the plan management screen that shows pricing changes for add-ons and upgrades - it makes it very easy to calculate add-on charges and features. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

The integration with monday.com does not fulfill all our needs. It only pushes a new ticket through and doesn't allow us to see any comments updates over time. I wish that it would integrate so that when viewing a ticket in zendesk, we could link to a Monday.com item to update our customer records.

Also, at times, it's a challenge to find information that answers my questions in the help articles. They are really good articles, but I sometimes feel like it's a bit hard to find just the right one. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

We are now able to manage our customer inquiries in one, safe place and track history of interactions and store information about the customer. Since upgrading to the Suite plan, we can collaborate with our tech team who are not agents much easier (using Light Agents) and have email conversations with other relevant people and track the conversation right in the ticket (Side Conversations). We also use the text message ability when needing text confirmations from customers for certain actions. Review collected by and hosted on G2.com.

Eric W.

IT Director

Information Technology and Services

Mid-Market (51-1000 emp.)

1/28/2025

"Limited Features, Heavy Reliance on Custom Code, and Difficult to Administer"

0/5

What do you like best about Zendesk for Customer Service?

Respected name, plethora of integrations available, and part of a wide ecosystem of products. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Many aspects are half-baked and inconsistent. A large portion of official “features” are offered by way of marketplace apps, with wildly inconsistent documentation, support, and functionality. The Agent workspace is clumsy and inefficient, and basically non-customizable despite the “customization” feature which offers basically no options. Ticket views are clunky to create and manage, and contain way too much white space (again, no customization options), causing constant vertical and horizontal scrolling.

The rest of the agent interface truly serves no practical purpose: an uneditable and useless Dashboard, an old report viewer that just tells you to use the new one instead, and a User/Organizations list which can’t be filtered, sorted, or utilized in any useful way.

Customization and branding (where it is allowed) is entirely code-dependent, and still manages to be extremely limited. Many key touch points for customers offer zero customization ability, namely user login and email templates, interrupting customer experiences and creating barriers to cohesive communications. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

It was intended to ease workflows; unify sales, implementation, and support teams; and improve the customer experience.

It has failed to meet any of those expectations in fantastic fashion. The pricing led two of our teams to refuse to use the platform, and lack of customization and utility of many of the features caused the customer experience to be more fractured as a result of the variety of workarounds and additional tools which had to be implemented to do what Zendesk had promised to do. Review collected by and hosted on G2.com.