Zendesk for Customer Service Pricing Overview

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Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

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Deals

$0 for 14 days

$19 per agent/month

100% Off

Support Only (Team)

$19.00

1 user per month billed annually

Integrated customer support

Support Only (Pro)

$55.00

1 user per month billed annually

Integrated customer support

Support Only (Enterprise)

$115.00

1 user per month billed annually

Suite Team

$55.00

1 user per month billed annually

Get the fundamentals right. Deliver support across any channel, all from one place.

Industry-leading ticketing system

Messaging across web, mobile and social

Email, voice, SMS, and live chat support

Help center - SINGLE

Easy-to-set up automations & workflows

AI-powered automated answers - UP TO 50

Unified agent workspace

Out-of-the-box reporting and analytics

Data and file storage - STANDARD

1,000+ apps and integrations - PREBUILT

Robust APIs - STANDARD RATE LIMIT

Online, email, and phone support from the Zendesk team

Onboarding and adoption guidance

Suite Growth

$89.00

1 user per month billed annually

Go further with a little extra help. Tap into self-service and more automations.

Suite Pro

$115.00

1 user per month billed annually

Work even better together. Get deeper collaboration, routing, and analytics.

Suite Enterprise

$169.00

1 user per month billed annually

All the core elements needed for excellent customer support.

Custom team roles and permissions

Advanced knowledge management

Customizable agent workspaces

Customizable branding for web conversations

Light access licenses - UP TO 1000

Live data and external dashboard sharing

Live agent activity dashboard - Customizable, agent capacity, plus live agent status drill-in

Sandbox environment for change management

Robust APIs - ENTERPRISE RATE LIMIT

AI-powered triage and conversation insights - RETAIL ONLY

Pricing plans for teams of all sizes.

Want to try it out first? No problem. Sign up for your free trial of Support, which starts with the Professional tier features. Try any of Support add-ons such as Guide (knowledge base), Chat (live chat), and Talk (call center) from your Support Trial.

Zendesk for Customer Service has 7 pricing editions, from $19 to $169. A free trial of Zendesk for Customer Service is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Zendesk for Customer Service is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zendesk for Customer Service must be conducted with the seller.

Pricing information was last updated on October 10, 2024

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Zendesk for Customer Service Pricing Reviews

(2)

Kat K.

Team Lead

Mid-Market (51-1000 emp.)

11/11/2024

"It's got it all!"

5/5

What do you like best about Zendesk for Customer Service?

I like that it offers all different kinds of features and apps you can implement into the desk so everything is all in the same place Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Pricing for additional services and 2 way communication when it comes to SMS/text messaging Review collected by and hosted on G2.com.

Response from Zendesk Sam of Zendesk for Customer Service

edit

We're glad you appreciate the wide range of features and applications available within our unified system, Kat! Your feedback is important to us, and it helps our team always to seek out new solutions and enhancements to our services. We'll take this as feedback. Thank you for your ongoing support of Zendesk; it truly means a lot to us!

Eric W.

IT Director

Information Technology and Services

Mid-Market (51-1000 emp.)

1/28/2025

"Limited Features, Heavy Reliance on Custom Code, and Difficult to Administer"

0/5

What do you like best about Zendesk for Customer Service?

Respected name, plethora of integrations available, and part of a wide ecosystem of products. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Many aspects are half-baked and inconsistent. A large portion of official “features” are offered by way of marketplace apps, with wildly inconsistent documentation, support, and functionality. The Agent workspace is clumsy and inefficient, and basically non-customizable despite the “customization” feature which offers basically no options. Ticket views are clunky to create and manage, and contain way too much white space (again, no customization options), causing constant vertical and horizontal scrolling.

The rest of the agent interface truly serves no practical purpose: an uneditable and useless Dashboard, an old report viewer that just tells you to use the new one instead, and a User/Organizations list which can’t be filtered, sorted, or utilized in any useful way.

Customization and branding (where it is allowed) is entirely code-dependent, and still manages to be extremely limited. Many key touch points for customers offer zero customization ability, namely user login and email templates, interrupting customer experiences and creating barriers to cohesive communications. Review collected by and hosted on G2.com.

What problems is Zendesk for Customer Service solving and how is that benefiting you?

It was intended to ease workflows; unify sales, implementation, and support teams; and improve the customer experience.

It has failed to meet any of those expectations in fantastic fashion. The pricing led two of our teams to refuse to use the platform, and lack of customization and utility of many of the features caused the customer experience to be more fractured as a result of the variety of workarounds and additional tools which had to be implemented to do what Zendesk had promised to do. Review collected by and hosted on G2.com.