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Compare Surfboard WFM and Zendesk for Employee Service 
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At a Glance
Market Segments
Not enough data
Mid-Market (48.0% of reviews)
Entry-Level Pricing
Contact Us 10 Seats Per Year
No pricing available
Surfboard WFM
Star Rating
(3)0.0 out of 5
Market Segments
Not enough data
Entry-Level Pricing
Contact Us 10 Seats Per Year
Browse all 3 pricing plansZendesk for Employee Service
Star Rating
(52)4.3 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Employee ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Workforce Management excels in its "Team Communication" feature, scoring 9.0, which reviewers mention facilitates seamless collaboration among team members, enhancing overall productivity.
- Reviewers mention that Surfboard WFM shines in "Shift Scheduling," achieving a score of 9.4, with users highlighting its intuitive interface that simplifies the process of creating and managing shifts effectively.
- G2 users note that Zendesk's "Quality of Support" is impressive, with a score of 8.8, as many reviewers appreciate the responsive customer service that assists with troubleshooting and inquiries.
- Users on G2 report that Surfboard WFM's "Forecasting" capabilities are robust, scoring 8.7, with reviewers emphasizing its accuracy in predicting labor needs, which helps in better resource allocation.
- Reviewers say that while Zendesk offers decent "Absence & Leave Management" with a score of 8.9, Surfboard WFM's score of 8.1 indicates that it may not be as comprehensive, with some users expressing a desire for more detailed tracking options.
- Users report that Zendesk's "Customization" options are limited, scoring only 7.0, which some reviewers mention restricts their ability to tailor the platform to specific business needs compared to Surfboard WFM's higher score of 8.8 in this area.
Pricing
Entry-Level Pricing
Surfboard WFM
Starters
Contact Us
10 Seats Per Year
Shift planning and basic reporting
- Shift planning
- Reporting
- Clocking in and out
Zendesk for Employee Service
No pricing availableFree Trial
Surfboard WFM
No trial information availableZendesk for Employee Service
No trial information availableRatings
Meets Requirements
Not enough data
8.7
41
Ease of Use
Not enough data
8.7
41
Ease of Setup
Not enough data
8.2
27
Ease of Admin
Not enough data
8.3
26
Quality of Support
Not enough data
8.7
38
Has the product been a good partner in doing business?
Not enough data
8.6
26
Product Direction (% positive)
Not enough data
8.1
37
Features by Category
Administration
Not enough data
8.1
13
Not enough data
8.0
11
Not enough data
7.5
14
Service Desk
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
8.0
14
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.2
6
Not enough data
7.2
6
Functionality
Not enough data
9.4
8
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
8.8
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
8.5
8
Platform Content
Not enough data
8.1
8
Not enough data
8.9
6
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.1
8
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
8.5
8
Not enough data
Feature Not Available
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Surfboard WFM and Zendesk for Employee Service are categorized as Employee Scheduling
Unique Categories
Surfboard WFM is categorized as Workforce Management
Zendesk for Employee Service is categorized as AI IT Agents, Google Workspace Communication Tools, IT Asset Management, IT Service Management (ITSM) Tools, Service Desk, and HR Service Delivery
Reviews
Reviewers' Company Size
Surfboard WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Employee Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
‐
‐
‐
‐
‐
Other
0%
Information Technology and Services
24.0%
Retail
8.0%
Financial Services
8.0%
Health, Wellness and Fitness
6.0%
Consumer Electronics
6.0%
Other
48.0%
Discussions
Surfboard WFM has no discussions with answers
Zendesk for Employee Service has no discussions with answers
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