Link copied to clipboard # Surfboard WFM vs Zendesk for Employee Service Comparison - What are their main differences? Share [ Export ](/compare/surfboard-wfm/zendesk-for-employee-service/export.csv) Surfboard WFMZendesk for Employee Service[+ Add Product](#) Reviews **Surfboard WFM** [ 0/5(3) ](https://www.g2.com/products/surfboard-wfm/reviews#reviews) **Zendesk for Employee Service** [ 4.5/5(113) ](https://www.g2.com/products/zendesk-for-employee-service/reviews#reviews) Pricing **Surfboard WFM** **Contact Us** 10 Seats Per Year · Starters **Zendesk for Employee Service** Free Trial **$29.00** 1 agent Per Month · Suite Team **Pricing Insights** from reviews Time to Implement **Surfboard WFM** 1 monthFaster **Zendesk for Employee Service** 2 months Based on 10 responses Return on Investment **Surfboard WFM** 8 months2 months sooner **Zendesk for Employee Service** 10 months Based on 8 responses Perceived Cost **Surfboard WFM** $$$$$ **Zendesk for Employee Service** $$$$$ Average Discount **Surfboard WFM** 10% **Zendesk for Employee Service** 10% ![Surfboard WFM](https://images.g2crowd.com/uploads/product/hd_favicon/d10d189de126b315c554e62a9a2bd2dc/surfboard-wfm.svg "Surfboard WFM") ![Zendesk for Employee Service](https://images.g2crowd.com/uploads/product/hd_favicon/1a90609bcac7958591b23f1ca8eb78f7/zendesk-for-employee-service.svg "Zendesk for Employee Service") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Surfboard WFM** Not enough data **Zendesk for Employee Service** [ Useful (10) ](https://www.g2.com/products/zendesk-for-employee-service/reviews?filters%5Bsentiment_snippet%5D=2506816&qs=pros-and-cons#reviews)[ Time-Saving (9) ](https://www.g2.com/products/zendesk-for-employee-service/reviews?filters%5Bsentiment_snippet%5D=2506960&qs=pros-and-cons#reviews)[ AI Limitations (3) ](https://www.g2.com/products/zendesk-for-employee-service/reviews?filters%5Bsentiment_snippet%5D=2506953&qs=pros-and-cons#reviews)[ Limited Features (2) ](https://www.g2.com/products/zendesk-for-employee-service/reviews?filters%5Bsentiment_snippet%5D=2254178&qs=pros-and-cons#reviews) Integrations **Surfboard WFM** Not enough data **Zendesk for Employee Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1415b06ce5f8f12f2537c345208346c0/ezo-assetsonar.png "Product Avatar Image") AssetSonar ](https://www.g2.com/products/ezo-assetsonar/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_607e771c1dbeb50c4ba265561a3805ba/glossgenius.png "Product Avatar Image") GlossGenius ](https://www.g2.com/products/glossgenius/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a0dc41ad61dd8471c78274fa6289b173/hospitable-com.png "Product Avatar Image") Hospitable.com ](https://www.g2.com/products/hospitable-com/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a2b5c8c4fbfb28dabc7a8fa25eec7a6f/magento-open-source.gif "Product Avatar Image") Magento OS ](https://www.g2.com/products/magento-open-source/reviews)[ View all ](https://www.g2.com/products/zendesk-for-employee-service/integrations) Screenshots **Surfboard WFM** ![Surfboard WFM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1208647/Performance.png) **Zendesk for Employee Service** ![Zendesk for Employee Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1743928/Knowledge-AI-ES-ProductImagery--en-us.png) Ratings Meets Requirements **Surfboard WFM** Not enough data **Zendesk for Employee Service** 9.1 9.172 Ease of Use **Surfboard WFM** Not enough data **Zendesk for Employee Service** 8.9 8.9100 Ease of Setup **Surfboard WFM** Not enough data **Zendesk for Employee Service** 8.9 8.964 Ease of Admin **Surfboard WFM** Not enough data **Zendesk for Employee Service** 8.2 8.231 Quality of Support **Surfboard WFM** Not enough data **Zendesk for Employee Service** 8.9 8.989 Has the product been a good partner in doing business? **Surfboard WFM** Not enough data **Zendesk for Employee Service** 8.3 8.331 Product Direction (% positive) **Surfboard WFM** Not enough data **Zendesk for Employee Service** 8.9 8.965 Features AI Chatbots[Hide 77 FeaturesShow 77 Features](javascript:void(0);) Not enough data 9.8 13 Core Conversational Capabilities - AI Chatbots Controlled LLM Response Generation Not enough data Not enough data Context Maintenance Within Sessions Not enough data Not enough data Natural Language Understanding & Intent Inference Not enough data Not enough data Data Reliability Not enough data 9.9(won by default) 12 Data Security Not enough data 10.0(won by default) 12 Interaction Complex Query Handling Not enough data 9.5(won by default) 13 Natural Conversation Not enough data 9.9(won by default) 13 Understanding Not enough data 9.6(won by default) 12 Feedback Management Not enough data 9.4(won by default) 12 Customizability Not enough data 10.0(won by default) 13 Multi-Channel Management Not enough data Not enough data Communication Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task & Flow Management - AI Chatbots Scripted Dialogue & Decision Tree Support Not enough data Not enough data Fallback Responses for Unknown Queries Not enough data Not enough data Learning User Interaction Learning Not enough data 10.0(won by default) 13 Error Learning Not enough data 10.0(won by default) 12 Deployment & Embedding - AI Chatbots API Access for Business System Integration Not enough data Not enough data Web Widget & SDK Embedding Not enough data Not enough data Content Generation Creativity Not enough data 9.9(won by default) 12 Content Accuracy Not enough data 9.3(won by default) 12 Admin & Configuration - AI Chatbots No-Code Conversation Design Not enough data Not enough data System API Flexibility Not enough data 9.9(won by default) 13 Update Frequency and Utility Not enough data 9.6(won by default) 13 Cross-Platform Compatibility Not enough data 9.7(won by default) 12 Software Integration Not enough data 10.0(won by default) 13 Third-Party Integrations Not enough data Not enough data Agentic AI - AI Chatbots Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Monitoring & Improvement - AI Chatbots Feedback-Driven Response Optimization Not enough data Not enough data Reliability & Safety - AI Chatbots Guardrails & Content Controls Not enough data Not enough data Additional Functionality Autoresponders Not enough data Not enough data Configurable Workflow Not enough data Not enough data Natural Language Processing Not enough data Not enough data Customizable Branding Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Activity Dashboard Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Code-free Development Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Speech Recognition Not enough data Not enough data Drag & Drop Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Generative AI Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Lead Capture Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Search/Filter Not enough data Not enough data Visual Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Chat/Messaging Not enough data Not enough data CRM Not enough data Not enough data Chat Transcript Not enough data Not enough data Performance Metrics Not enough data Not enough data Contextual Guidance Not enough data Not enough data Natural Language Search Not enough data Not enough data Monitoring Not enough data Not enough data Speech Synthesis Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Customer Database Not enough data Not enough data API Not enough data Not enough data For Developers Not enough data Not enough data Customer Segmentation Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Engagement Tracking Not enough data Not enough data IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) Not enough data 8.3 48 Administration Change Management Not enough data 8.1(won by default) 13 Asset Management Not enough data 8.1(won by default) 14 Reports & Analytics Not enough data 7.4(won by default) 21 IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Service Request Management Not enough data Not enough data Release Management Not enough data Not enough data Configuration Management Not enough data Not enough data Ticket Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk Not enough data 9.6(won by default) 27 Incident Reports Not enough data 9.1(won by default) 16 Process Workflow Not enough data 8.1(won by default) 18 Customizable Reports Not enough data Not enough data Management Reporting Not enough data 6.9(won by default) 13 Administration Console Not enough data 9.1(won by default) 13 Access Management Not enough data 8.5(won by default) 9 Asset Management Not enough data 6.9(won by default) 7 Policy Dictation Not enough data 7.6(won by default) 7 Real-Time Reporting Not enough data Not enough data Functionality Ticketing System Not enough data 9.8(won by default) 20 Performance Logging Not enough data 7.4(won by default) 7 Alerting Not enough data 8.3(won by default) 7 Automation Not enough data 9.3(won by default) 20 Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);) Not enough data 9.5 18 Knowledge Pages Templates Not enough data 8.2(won by default) 15 In-Content Feedback Not enough data 8.9(won by default) 16 Versioning and Version History Not enough data 8.5(won by default) 16 Decision Trees Not enough data 9.0(won by default) 16 Duplicate Detection Not enough data 9.6(won by default) 15 Content Editor Not enough data 9.0(won by default) 15 WYSIWYG Editor Not enough data Not enough data Rich Text Editor Not enough data Not enough data Drag & Drop Editor Not enough data Not enough data Customizable Templates Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Pre-built Templates Not enough data Not enough data Knowledge Dissemination Page Analytics Not enough data 9.7(won by default) 16 Permissions Not enough data 10.0(won by default) 16 Knowledge Sharing Not enough data 10.0(won by default) 16 Notifications Not enough data 9.3(won by default) 15 Advanced Search Not enough data 9.8(won by default) 15 Browser Extension Not enough data 9.9(won by default) 15 Organization Not enough data 9.9(won by default) 16 Other Integrations Not enough data 10.0(won by default) 15 Knowledge Integrations Not enough data 10.0(won by default) 15 Full Text Search Not enough data Not enough data Web Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Website Integration Not enough data Not enough data Social Media Integration Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Knowledge Base Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Commenting/Notes Not enough data Not enough data Content Publishing Options Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Content Library Not enough data Not enough data Document Classification Not enough data Not enough data Drag & Drop Not enough data Not enough data API Not enough data Not enough data Customizable Branding Not enough data Not enough data SEO Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Widgets Not enough data Not enough data Mobile Interface Not enough data Not enough data Catalog Management Not enough data Not enough data Online Forums Not enough data Not enough data Email Alerts Not enough data Not enough data Collaboration Tools Not enough data Not enough data Mobile Alerts Not enough data Not enough data Dashboard Not enough data Not enough data Feedback Management Not enough data Not enough data Document Storage Not enough data Not enough data User Management Not enough data Not enough data Live Chat Not enough data Not enough data Chatbot Not enough data Not enough data Knowledge Management Not enough data Not enough data Wiki Not enough data Not enough data Text Editing Not enough data Not enough data SSL Security Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Single Sign On Not enough data Not enough data Content Management Not enough data Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Activity Dashboard Not enough data Not enough data Calendar Management Not enough data Not enough data Communication Management Not enough data Not enough data Document Management Not enough data Not enough data Enterprise Search Software[Hide 69 FeaturesShow 69 Features](javascript:void(0);) Not enough data 9.6 26 Compatibility Federated Search Not enough data 9.4(won by default) 26 File Types Not enough data 9.5(won by default) 25 Global Language Support Not enough data 9.2(won by default) 26 Agentic AI - Enterprise Search Software Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Search Queries Typo Tolerance Not enough data 9.6(won by default) 25 Faceted Search Not enough data 9.7(won by default) 26 Synonyms Not enough data 9.1(won by default) 25 Highlighting Not enough data 9.6(won by default) 25 Natural Language Not enough data 9.7(won by default) 26 Full Text Search Not enough data Not enough data AI powered search - Enterprise Search Software Generative RAG (Retrieval augmented generation) Not enough data Not enough data Relevance Tuning Not enough data Not enough data NLP & Semantic search Not enough data Not enough data Fuzzy Search Not enough data Not enough data Functionality Personalization Not enough data 9.9(won by default) 25 Search Analytics Not enough data 9.8(won by default) 25 Integrations Not enough data 9.7(won by default) 25 Visual Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Compatibility - Enterprise Search Software File Types Not enough data Not enough data Federated Search Not enough data Not enough data Global Language Support Not enough data Not enough data Additional Functionality Sentiment Analysis Not enough data Not enough data Data Import/Export Not enough data Not enough data Behavior Tracking Not enough data Not enough data Data Storage Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Activity Dashboard Not enough data Not enough data Forecasting Not enough data Not enough data Metadata Management Not enough data Not enough data File Management Not enough data Not enough data Text Analysis Not enough data Not enough data Drag & Drop Not enough data Not enough data Compliance Management Not enough data Not enough data Tagging Not enough data Not enough data Indexing Not enough data Not enough data Autocomplete Not enough data Not enough data For eCommerce Not enough data Not enough data Customer Database Not enough data Not enough data Catalog Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Document Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Content Management Not enough data Not enough data Generative AI Not enough data Not enough data Task Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Search/Filter Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Data Visualization Not enough data Not enough data Alerts/Notifications Not enough data Not enough data For Enterprises Not enough data Not enough data User Management Not enough data Not enough data Functionality - Enterprise Search Software Personalization Not enough data Not enough data Search Analytics Not enough data Not enough data Integrations Not enough data Not enough data Search Queries - Enterprise Search Software Highlighting Not enough data Not enough data Faceted Search Not enough data Not enough data Typo Tolerance Not enough data Not enough data Synonyms Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data 9.3 15 Responses Customization Not enough data 9.9(won by default) 14 Control Not enough data 9.5(won by default) 14 Route To Human Not enough data 9.0(won by default) 14 Menu bars Not enough data 9.4(won by default) 14 Drip sequences Not enough data 7.9(won by default) 15 Platform Live chat Not enough data 8.9(won by default) 14 Integrations Not enough data 9.9(won by default) 15 Branding Not enough data 8.7(won by default) 14 Analytics Not enough data 10.0(won by default) 14 A/B testing Not enough data 8.2(won by default) 14 Role-based access Not enough data 10.0(won by default) 15 Collection of information Not enough data 9.9(won by default) 15 Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data 9.0(won by default) 14 AI Text Summarization Not enough data 10.0(won by default) 14 Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Show 10 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Generative AI[Hide 22 FeaturesShow 22 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Code Generation Not enough data Not enough data Text to Image Not enough data Not enough data Generative AI Not enough data Not enough data API Not enough data Not enough data Natural Language Processing Not enough data Not enough data Virtual Characters and Avatars Not enough data Not enough data Content Generation Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data Conditional Generation Not enough data Not enough data Transformer Model Not enough data Not enough data Automated Image & Video Editing Not enough data Not enough data Interactive and Co-Creative Systems Not enough data Not enough data Text Summarization Not enough data Not enough data Data Augmentation Not enough data Not enough data Variation Autoencoder Models Not enough data Not enough data Adversarial Training Not enough data Not enough data Transfer Learning and Fine-tuning Not enough data Not enough data Simulation and Scenario Generation Not enough data Not enough data Creative Design Not enough data Not enough data AI Copilot Not enough data Not enough data Prompt Engineering Not enough data Not enough data Foundation Model Not enough data Not enough data AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);) Not enough data Not enough data Feedback Management Feedback Management Not enough data Not enough data Proactive Error Detection Proactive Error Detection Not enough data Not enough data Alerts/Notifications Alerts/Notifications Not enough data Not enough data Document Management Document Management Not enough data Not enough data Self Service Portal Self Service Portal Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Reporting/Analytics Reporting/Analytics Not enough data Not enough data Security & Compliance Security & Compliance Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Integration into Third Party Applications Integration into Third Party Applications Not enough data Not enough data AI Agent Configuration AI Agent Configuration Not enough data Not enough data Adaptive Learning Adaptive Learning Not enough data Not enough data IT Incident Management IT Incident Management Not enough data Not enough data Automated Routing Automated Routing Not enough data Not enough data Service Level Agreement (SLA) Management Service Level Agreement (SLA) Management Not enough data Not enough data Knowledge Base Integration Knowledge Base Integration Not enough data Not enough data Support Ticket Management Support Ticket Management Not enough data Not enough data Workflow Automation Workflow Automation Not enough data Not enough data Automation - AI IT Agents Document Processing Not enough data Not enough data Feedback Collection Not enough data Not enough data Autonomy - AI IT Agents Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Independent Decision Making Not enough data Not enough data Problem Solving Not enough data Not enough data IT Ticket Management - AI IT Agents Ticket Status Updates Not enough data Not enough data SLA Monitoring Not enough data Not enough data Ticket Categorization Not enough data Not enough data Ticket Assignment Not enough data Not enough data Automated Ticket Creation Not enough data Not enough data IT Support Automation - AI IT Agents Knowledge Base Utilization Not enough data Not enough data Workflow Automation Not enough data Not enough data Real-Time Troubleshooting Not enough data Not enough data User Self-Service Assistance Not enough data Not enough data Proactive Issue Detection Not enough data Not enough data HR Service Delivery[Hide 15 FeaturesShow 15 Features](javascript:void(0);) Not enough data Not enough data Customization Customization Not enough data Not enough data HR Integrations Not enough data Not enough data HR Content Knowledge Management Not enough data Not enough data Content Delivery Not enough data Not enough data Document Management Not enough data Not enough data Logistics Security Not enough data Not enough data Employee Portal Not enough data Not enough data AI Not enough data Not enough data Management Ticketing Platform Not enough data Not enough data Single Sign-On Not enough data Not enough data Business Process Management Not enough data Not enough data Self-Service Not enough data Not enough data Dashboard & Reporting Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) Not enough data Not enough data Asset Inventory Hardware Asset Inventory Not enough data Not enough data Software Asset Inventory Not enough data Not enough data Cloud Asset Inventory Not enough data Not enough data Mobile Asset Inventory Not enough data Not enough data Asset Discovery Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Generation Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - IT Asset Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Management Central Dashboard Not enough data Not enough data Asset Policy Management Not enough data Not enough data Risk Management Not enough data Not enough data Integrations Not enough data Not enough data User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Requisition Management Not enough data Not enough data Inventory Management Not enough data Not enough data Email Management Not enough data Not enough data Maintenance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Supplier Management Not enough data Not enough data Procurement Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task Management Not enough data Not enough data Change Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Audit Management Not enough data Not enough data Configuration Management Not enough data Not enough data Additional Functionality Cost Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Asset Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Customizable Forms Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Visualization Not enough data Not enough data Audit Trail Not enough data Not enough data AI Copilot Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Employee Scheduling[Hide 54 FeaturesShow 54 Features](javascript:void(0);) Not enough data Not enough data Platform Basics Reporting Not enough data Not enough data Dashboard Not enough data Not enough data Performance Not enough data Not enough data Activity Dashboard Not enough data Not enough data Labor Cost Reporting Not enough data Not enough data Platform Content Automation Not enough data Not enough data File Sharing Not enough data Not enough data Content Library Not enough data Not enough data Platform Additional Functionality Integrations Not enough data Not enough data Mobility Not enough data Not enough data Forecasting Not enough data Not enough data Task Management Not enough data Not enough data Portal Not enough data Not enough data Self Service Portal Not enough data Not enough data Labor Management Not enough data Not enough data Attendance Management Not enough data Not enough data Employee Management Not enough data Not enough data Shift Management Not enough data Not enough data Payroll Management Not enough data Not enough data Calendar Management Not enough data Not enough data Communication Management Not enough data Not enough data Compliance Management Not enough data Not enough data Availability Management Not enough data Not enough data Timesheet Management Not enough data Not enough data Additional Functionality Sick Leave Tracking Not enough data Not enough data Online Time Clock Not enough data Not enough data Automated Scheduling Not enough data Not enough data Overtime Calculation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Mobile Access Not enough data Not enough data Customizable Reports Not enough data Not enough data Schedule Distribution Not enough data Not enough data Generative AI Not enough data Not enough data Multi-Location Not enough data Not enough data Reminders Not enough data Not enough data Shift Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Labor Cost Calculator Not enough data Not enough data Shift Swapping Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Messaging Not enough data Not enough data Data Import/Export Not enough data Not enough data Approval Process Control Not enough data Not enough data Employee Database Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile Alerts Not enough data Not enough data Vacation/Leave Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Drag & Drop Not enough data Not enough data Biometric Recognition Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-Time Data Not enough data Not enough data Resource Allocation Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data Not enough data Incident Management Automate Ticket Routing Not enough data Not enough data Ticket Prioritization Not enough data Not enough data Ticket Notifications Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base/Ticket Integration Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Reporting Dashboards Not enough data Not enough data Time Tracking Not enough data Not enough data Surveys Not enough data Not enough data Activity Tracking Not enough data Not enough data Access & Usability Mobile Not enough data Not enough data Self Service Not enough data Not enough data Active Directory Not enough data Not enough data Multi-Channel Access Not enough data Not enough data Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Knowledge Base Q & A Not enough data Not enough data Link Sharing Not enough data Not enough data Searchable Not enough data Not enough data Security Verification Not enough data Not enough data Role-Based Permission Not enough data Not enough data Public vs Private Not enough data Not enough data Content Trackable Analytics Not enough data Not enough data Import Not enough data Not enough data File Viewing Not enough data Not enough data Update Notifications Not enough data Not enough data Communication Social Features Not enough data Not enough data Tagging Not enough data Not enough data Upload Not enough data Not enough data Comments Not enough data Not enough data Additional Functionality Collaboration Tools Not enough data Not enough data SSL Security Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Fields Not enough data Not enough data Customizable Branding Not enough data Not enough data Data Import/Export Not enough data Not enough data Single Sign On Not enough data Not enough data Content Management Not enough data Not enough data Content Library Not enough data Not enough data Workflow Management Not enough data Not enough data Text Editing Not enough data Not enough data Widgets Not enough data Not enough data Generative AI Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data API Not enough data Not enough data Live Chat Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Communication Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Catalog Management Not enough data Not enough data Document Management Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Workforce Management[Hide 117 FeaturesShow 117 Features](javascript:void(0);) Not enough data Not enough data Platform Customization Not enough data Not enough data Integration APIs Not enough data Not enough data Internationalization Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Training Management Not enough data Not enough data Goal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Action Management Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Benefits Dashboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Feedback Management Not enough data Not enough data Performance Management Not enough data Not enough data Recruitment Management Not enough data Not enough data Compliance Management Not enough data Not enough data Training Management Not enough data Not enough data Calendar Management Not enough data Not enough data Employee Management Not enough data Not enough data Orientation Workflow Management Not enough data Not enough data Task Management Not enough data Not enough data HR Management Not enough data Not enough data Help Desk Management Not enough data Not enough data Mobile Access Not enough data Not enough data Payroll Management Not enough data Not enough data Document Management Not enough data Not enough data Job Description Management Not enough data Not enough data Social Media Integration Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Assessment Management Not enough data Not enough data Social Media Integration Not enough data Not enough data Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Third-Party Integration Not enough data Not enough data Initiative Management Not enough data Not enough data Workflow Management Not enough data Not enough data Community Management Not enough data Not enough data Employee Referral Management Not enough data Not enough data Candidate Management Not enough data Not enough data Workflow Management Not enough data Not enough data Communication Management Not enough data Not enough data Advertising Management Not enough data Not enough data Application Management Not enough data Not enough data Email Management Not enough data Not enough data Job Management Not enough data Not enough data Discount Management Not enough data Not enough data Pipeline Management Not enough data Not enough data File Management Not enough data Not enough data Job Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Compensation Management Not enough data Not enough data Employee Management Not enough data Not enough data Job Application Management Not enough data Not enough data HR Management Not enough data Not enough data Competency Management Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Job Description Management Not enough data Not enough data Evaluation Management Not enough data Not enough data User Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Workforce Management Platform Features Labor Forecasting Not enough data Not enough data Shift Scheduling Not enough data Not enough data Time & Attendance Tracking Not enough data Not enough data Absence & Leave Management Not enough data Not enough data Skills Management Not enough data Not enough data Succession Planning Not enough data Not enough data Workforce Analytics Not enough data Not enough data Self-Service Capabilities Not enough data Not enough data Mobile Shift Scheduling Not enough data Not enough data Team Communication Not enough data Not enough data Budgeting/Forecasting Not enough data Not enough data Automated Scheduling Not enough data Not enough data Employee Scheduling Not enough data Not enough data Time Off Management Not enough data Not enough data Workflow Management Not enough data Not enough data Timesheet Management Not enough data Not enough data Recruitment Management Not enough data Not enough data Performance Management Not enough data Not enough data Payroll Management Not enough data Not enough data Attendance Management Not enough data Not enough data Calendar Management Not enough data Not enough data Employee Management Not enough data Not enough data Compliance Management Not enough data Not enough data Compliance Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Sick Leave Tracking Not enough data Not enough data Vacation/Leave Tracking Not enough data Not enough data Skills Tracking Not enough data Not enough data Variable Workforce Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Shift Swapping Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Reminders Not enough data Not enough data Self Service Portal Not enough data Not enough data Employee Database Not enough data Not enough data Time Off Requests Not enough data Not enough data Approval Process Control Not enough data Not enough data Performance Metrics Not enough data Not enough data Employee Onboarding Not enough data Not enough data Document Storage Not enough data Not enough data Real-Time Data Not enough data Not enough data Data Import/Export Not enough data Not enough data Time & Attendance Not enough data Not enough data Drag & Drop Not enough data Not enough data Clock In/Out Not enough data Not enough data Customizable Reports Not enough data Not enough data Generative AI Not enough data Not enough data User Insights Reviewers' Company Size [![Surfboard WFM](https://images.g2crowd.com/uploads/product/hd_favicon/d10d189de126b315c554e62a9a2bd2dc/surfboard-wfm.svg "Surfboard WFM")](https://www.g2.com/products/surfboard-wfm/reviews) Surfboard WFM Small-Business(50 or fewer emp.) 0% Mid-Market(51-1000 emp.) 0% Enterprise(\> 1000 emp.) 0% [![Zendesk for Employee Service](https://images.g2crowd.com/uploads/product/hd_favicon/1a90609bcac7958591b23f1ca8eb78f7/zendesk-for-employee-service.svg "Zendesk for Employee Service")](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service Small-Business(50 or fewer emp.) 26.0% Mid-Market(51-1000 emp.) 54.8% Enterprise(\> 1000 emp.) 19.2% Small-Business (50 or fewer emp.) 0% 26.0% Mid-Market (51-1000 emp.) 0% 54.8% Enterprise (\> 1000 emp.) 0% 19.2% Reviewers' Industry [![Surfboard WFM](https://images.g2crowd.com/uploads/product/hd_favicon/d10d189de126b315c554e62a9a2bd2dc/surfboard-wfm.svg "Surfboard WFM")](https://www.g2.com/products/surfboard-wfm/reviews) Surfboard WFM ‐ ‐ ‐ ‐ ‐ Other 0% [![Zendesk for Employee Service](https://images.g2crowd.com/uploads/product/hd_favicon/1a90609bcac7958591b23f1ca8eb78f7/zendesk-for-employee-service.svg "Zendesk for Employee Service")](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service Information Technology and Services 16.4% Computer Software 11.8% Consumer Services 6.4% Financial Services 6.4% Computer & Network Security 4.5% Other 54.5% Alternatives **Surfboard WFM Alternatives** ![Assembled WFM](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-wfm.svg "Assembled WFM") [ Assembled WFM ](/products/assembled-wfm/reviews) ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") [ Calabrio ONE ](/products/calabrio-one/reviews) ![Rippling](https://images.g2crowd.com/uploads/product/hd_favicon/49f7d8e6cbfe097f90afa19d824891bc/rippling.svg "Rippling") [ Rippling ](/products/rippling/reviews) ![Quinyx](https://images.g2crowd.com/uploads/product/hd_favicon/f9756bb22374efcce94b42f904591d0a/quinyx.svg "Quinyx") [ Quinyx ](/products/quinyx/reviews) **Zendesk for Employee Service Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp") [ ClickUp ](/products/clickup/reviews) ![Genesys Cloud 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