Katico Reviews & Provider Details

Name: Katico
Rating: 5.0 (1 reviews)

Katico is a women-led company specializing in optimizing customer support systems through data-driven insights and a human-centric approach. Our team is passionate about streamlining workflows, leveraging knowledge bases, and empowering AI chatbots, all while keeping costs under control. Katico offers a full suite of services, including Knowledge Management for AI, Helpdesk Health Checks, Support System Optimization, Software Selection, and AI Chatbot Implementation. Our holistic, data-driven approach ensures that your support systems are seamlessly integrated, continuously optimized, and designed to grow with your business. One notable project involved automating complex approval chains and implementing digital forms in a helpdesk system, resulting in a 70% reduction in operating costs and a 59% decrease in ticket lead time. Our solution not only reduced costs but also boosted employee satisfaction by allowing staff to focus on higher-value activities. The last project involved working with a veterinary group to implement their Helpdesk and improve knowledge retention systems. Katico developed a knowledge base library, created a service center, and provided ongoing maintenance. The project achieved its goals on time, within budget, and to scope, delivering key components such as systems health check, tool implementation, and continuous support. Our dedicated approach and expert guidance ensured a successful and smooth project outcome.

Seller

Katico

Discussions

Katico Community

Languages Supported

English, Ukrainian

Services Offered

Knowledge Manage for AI, Helpdesk Healthcheck, Helpdesk Optimization, Optimise Knowledge Base, Software Selection

Locations Serviced

Canada, United States

Overview by

Kate Shelest (Founder and CEO)

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CP

Christina P.

Enterprise (> 1000 emp.)

10/2/2023

"We are very likely to recommend Katico. The experience was positive, efficient, and effective."

5/5

What do you like best about Katico?

The engagement and support from Katico, and the knowledge they bring to the project are unmatched. The project team was punctual, driven, passionate, and always pleasant. Kate and her team thoughtfully, and professionally aided the team with role definition, and clear expectations to propel us to success. Review collected by and hosted on G2.com.

What do you dislike about Katico?

The behavioral change for our staff is a challenge. Lessons learned would be to incorporate some suggestions or solutions prior to rollout and end user testing for better adaptation. Review collected by and hosted on G2.com.

Recommendations to others considering Katico:

The team went above and beyond to provide us with support and training after the rollout and continues to do so. Review collected by and hosted on G2.com.

What problems is Katico solving and how is that benefiting you?

The goal of this project was to systematize our escalation and knowledge retention by adopting a platform to streamline our Helpdesk and knowledge base needs. Review collected by and hosted on G2.com.