Zello Reviews & Product Details

Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and send emergency alerts. Account administrators add, remove, and group together teams through a centralized, web-based management console. Channels are flexible to suit the needs of each customer, especially those in the hospitality, manufacturing, construction, transportation, and retail industries. Zello is ideal for businesses with deskless workers, field workers, remote workers, and lone workers. Use cases in this category include hotels with various staff members, construction crews on noisy job sites, and retail salespeople on the sales floor. Join the millions of Zello users who communicate in real-time over any wireless or data network to share updates, connect in emergencies, and solve problems. Zello serves thousands of businesses and has more than 130 million users worldwide. Current customers include Honda, Restoration Hardware, Starwood/Marriott Hotels, Uniqlo, Waste Management (WM), and YRC Freight. Zello is recognized as a reliable communication solution by reputable sources like the Wall Street Journal, the New York Times, CBS, CNBC, USA Today, and TechCrunch.

Seller

Zello

Discussions

Zello Community

Languages Supported

Arabic, Bulgarian, Czech, German, English, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Chinese (Simplified)

Solution Type

Best-of-Breed

Overview by

Jason Appleby

Pricing

Pricing provided by Zello.

For Business

$8.00

per_user Per Month

For Enterprise

Contact Vendor for Pricing

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 98 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

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brandon c.

Communications manager

Mid-Market (51-1000 emp.)

Originally submitted 12/15/2019

"Zello for EMS"

5/5

What do you like best about Zello?

We now have the ability to talk to crews across the state. It also allows us to create channels & users as we need them. Our UHF system that we had only had 2 channels. With adding Zello we were able to create Tac Channels for special event & large scale events. Review collected by and hosted on G2.com.

What do you dislike about Zello?

Honestly I have nothing that I dislike. I would maybe like to see a feature on there admin site where the admin's can see how much a channel is used during peak hours, and how many keys up per radio. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Get it, it is totally worth it. It's worth the money. For first responders it is worth the grant they offer. It can save lives. It has already helped us on psych emergencies where a psych patient was out of control, and the crew needed police back up quickly, they were able to key up their radio, and within 5 min police were on scene, and able to backup our crews. It's worth every cent you cannot go wrong with this system. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

Zello is allowing us to communicate in areas where we were. An example would be when we were walking in buildings & homes our portables would never work inside the building. Since we have added Zello to our fleet we are now able to talk to anyone and everywhere in the state & nationwide. We are realizing that we can have crews radio us wherever they are, and if they need additional resources the dispatchers can send it to them right away. Before they were having to use their phone to call the dispatch center etc. Review collected by and hosted on G2.com.

Karl S.

Small-Business (50 or fewer emp.)

Originally submitted 12/12/2019

"Great Product- Extremely relevant for investigative/operations use"

5/5

What do you like best about Zello?

I love the ability to track users in real time in the field. It assists in our ability to be accurate, on time, and expeditious in the release of information to a group. In addition, we are able to send accurate information through multiple ways. This is extremely beneficial for peer-to-peer communication and group communications. Review collected by and hosted on G2.com.

What do you dislike about Zello?

Sometimes there is a delay in the tracking; however, it is not frequent and does not last long. Other than that, it is a great product. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Definitely have a system set up for the distribution of usernames/call signs for your group prior to implementing Zello. However, this should be a solid SOP prior to having Zello and should be in use for all other communication systems. Like anything, organization is a key component to success and communications need to be on the cutting edge of this, especially for investigative organizations such as mine. Make sure to conduct training sessions and/or have a training tutorial for new users. There are so many great uses with this product, the user needs to understand how to utilize all of them to have the full affect. It is a great product and creates large amounts of value for whatever organization it is implemented into. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

The first thing which comes to mind is the ability to have a secure platform to send sensitive information on not only a peer-to-peer basis, but also to a group. This is extremely important as my usage often includes sensitive information regarding child sex trafficking investigations. Also, definitely broadcasting relevant information in multiple formats instantaneously. We are able to use it as a PTT radio, text facilitator, and in-general communication device. We are able to send all types of information in multiple formats. This is especially useful as we use it for large operations involving investigators for our non-profit fighting child sex trafficking. Review collected by and hosted on G2.com.

James G.

Mid-Market (51-1000 emp.)

12/10/2019

"This product has done everything we expected. We are now connected more than ever before!"

5/5

What do you like best about Zello?

The increased capabilities in communications, this system has given us the ability to make our communications network unlimited. In the passed we were limited to basic analog land mobile radio. We now can talk into our radio system from anywhere with cellular or wifi! The channels that we have set up have created real time communications with groups that in the past would be individual landline calls. The ability for users to turn on and off talk groups when they are working has created an increase in usage from our employees. The cellular to land mobile radio has been the capability that has driven this product out of the park. For many years we were looking for a solution to do this and finally Zello has given us the ability to communicate via cellular into our radio system. Review collected by and hosted on G2.com.

What do you dislike about Zello?

There is nothing to dislike about this product! We use it every day. The Zello system is easy for anyone to operate from the dashboard to the end user applications! What would have made it better is if we knew about it sooner!! Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Absolutely, I have helped in creating 2 additional agencies with setting up Zello and I tell EVERYONE in public safety about it! Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

We have a limited land mobile radio network. Our radio network has gaps in coverage that have cause issues when operating at an emergency scene. Also our agency responds to incidents well outside our radio coverage. With Zello and the gateway setup we are now limitless. We have also created numerous internal talk groups (channels) that have dramatically increased our communications capabilities. We also have linked ourselves to other like agencies and are sharing the capabilities that Zello has given us! Review collected by and hosted on G2.com.

julia c.

educator/student

Enterprise (> 1000 emp.)

9/9/2019

"Very useful for urgent communications and emergencies"

5/5

What do you like best about Zello?

when multiple people are spread out around our wide workspace, Zello is by far the easiest tool to use to communicate quickly in an urgent situation where other forms of communication are not appropriate. the speed of the communication is one of the best attributes for my team. Multiple tasks must be started and completed exactly at the same time, so this allows our team to accomplish this and stay on schedule. Review collected by and hosted on G2.com.

What do you dislike about Zello?

in order for the application to work and serve its purpose, the volume must be on, which can lead to unintended listeners of confidential information, and disruptions during meetings. the walkie talkie making noise at inappropriate times is the biggest downside. however, this is a double edged sword, considering this is the exact purpose, to force all team members to hear the message. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Do not disclose confidential information, because there is no way to control who is present where the recipient is located. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

solving lags in communication and the ability to start multiple projects on time, at exactly the same time. in an urgent situation, the ability to reach everyone on the team is extremely useful. before, our team exclusively used email and groupme to communicate, but these problems are solved because of zello. Review collected by and hosted on G2.com.

Elena G.

IT Engineer

Small-Business (50 or fewer emp.)

11/24/2019

"Zello: Crystal clear quality and never a disconnection"

4/5

What do you like best about Zello?

Zello has provided us with a great breakthrough when it comes to communications. Our team used to have walkie-talkies to operate the operations, which was expensive, the equipment had to be kept up to date, and the range was also an issue. With Zello, we have solved all our problems and have a clearer communication platform to operate on. Review collected by and hosted on G2.com.

What do you dislike about Zello?

It seems to temporarily interrupt the service when switching between cellular coverage and WIFI coverage. This has caused us to lose some communications between team members. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Download it, use it, save time and frustration immediately! Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

I was using it to communicate with functions I was working on, and it was very useful for brief communications that were necessary without a long phone call. Review collected by and hosted on G2.com.

Gord H.

Fire Chief

Small-Business (50 or fewer emp.)

12/12/2019

"Great app for Fire Department"

5/5

What do you like best about Zello?

It works well connected to our radio system. It is very robust and seldom have problems. It is crystal clear between users Review collected by and hosted on G2.com.

What do you dislike about Zello?

It disconnects from time to time. We are unable to determine why and it has not affected us operationally. Review collected by and hosted on G2.com.

Gary F.

Company Owner

Small-Business (50 or fewer emp.)

12/10/2019

"Great app"

5/5

What do you like best about Zello?

Zello allows us to track on a map our employees. The sos button is useful in time of emergency. The sound quality is amazing Review collected by and hosted on G2.com.

What do you dislike about Zello?

The dispatch console needs to be more user friendly. Review collected by and hosted on G2.com.

Jacob S.

Principal

Small-Business (50 or fewer emp.)

5/8/2019

"The only useful push to talk intercom system I could find!"

5/5

What do you like best about Zello?

Using Zello allows my organization to effortlessly contact each other in less-intrusive than a call and more immediate than an instant message. Sometimes a Slack message is good, sometimes an email is what you want, other times a text is perfect, and we all have phones, but there are other times when you need to get a message out instantly and you need to KNOW it was received. That's what Zello does better than anything else. Review collected by and hosted on G2.com.

What do you dislike about Zello?

I wish there were less expensive options for Zello Work for organizations like mine that don't need the mobile features. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

You'd think an IP based intercom system would be the easiest thing in the world to find, but guess what, it's not. If knowing who's at their desk and being able to press a button and ask a question is important then this service is the only one I know of that works. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

In our office we used to waste irritating amounts of time trying to figure out who was at his/her desk and who could take a call. Our phone system could show if they were on the phone, but if not it was impossible to know if they were at their desks and available to take a call. We tried mandating people had to answer Slack quickly, but I don't like treating people like children. Review collected by and hosted on G2.com.

Jacqueline R.

IT Manager, Services and Support

Small-Business (50 or fewer emp.)

2/4/2020

"Wonderful Easy App for camps"

4/5

What do you like best about Zello?

Easy to upload group list and create different channels Review collected by and hosted on G2.com.

What do you dislike about Zello?

Having to pay for message vault and maps. Review collected by and hosted on G2.com.

Jackie R.

Associate Director of Telecom & PC Support

Mid-Market (51-1000 emp.)

Originally submitted 5/8/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Zello walks the Talk"

4/5

What do you like best about Zello?

Easy to setup and great price. Love that you can setup different groups and allows staff to use their own phones and works from anywhere. We were able to replace our Verizon push to talk phones and save a lot of money. Review collected by and hosted on G2.com.

What do you dislike about Zello?

Having to pay extra for maps and alert features. But I do love these added features. Review collected by and hosted on G2.com.

Recommendations to others considering Zello:

Try the Free Trial with 5 users and no cost. If you have any issues or questions, contact their support by email. They respond very quickly and are most helpful. The web console is very user friendly. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

It's saved my company over $1600 a month. Love that I can upgrade or downgrade without costing me anything or locking me into any long-term contract. Review collected by and hosted on G2.com.