Zello Features
Messaging Options (5)
Text-based Instant Messaging
Offers text-based instant messaging within the platform.
VoIP Number
Provides a VoIP number that can be called from any device.
Group Messaging
Allows users to create groups.
Record Audio
Records conversations within communication channels if necessary.
Transcription
Transcribes audio-based conversations into text for later reference.
Application Tools (5)
Emergency Button
Provides a button that alerts authorities or employer during emergencies.
Location Tracking
Allows users to see the physical location of other users.
Headset Integrations
Integrates with certain types of headsets for hands-free communication.
Desktop Application
Offers access to software via desktop, either as a downloaded application or from a browser-based offering.
Mobile Application
Allows users to download application onto mobile devices.
Administrative Tasks - Frontline Worker Communication Platforms (6)
Training & Learning Modules
Distributes and manages access to training and educational modules.
Health & Safety Policies
Enables administrators to enforce health and safety policies, such as COVID-19 testing and workplace safety instructions.
Onboarding & Offboarding
Allows workers to access onboarding and offboarding materials through the platform.
Surveys & Feedback
Allows administrators to distribute surveys and analyze feedback from workers.
Employee Services
Gives employees access to employee services , such as PTO requests and pay summaries.
Knowledge Management
Allows administrators to upload and manage documents and files within the platform.
Communication Features - Frontline Worker Communication Platforms (4)
Group Messaging
Enables users to message each other in designated groups, whether public or private.
Private Messaging
Users can communicate in a private, one-on-one manner.
Announcements
Allows company-wide and targeted announcements to ensure workers receive relevant communications.
Emergency Notifications
Administrators can send out mass emergency notifications to everyone, designated groups, or individuals.
Operations - Frontline Worker Communication Platforms (4)
Shift Scheduling
Includes shift scheduling features, allowing managers to create, distribute, and update shift schedules easily.
Insights & Analytics
Provides performance insights and other analytics by individual, team, or region.
Task Management
Schedules and assigns tasks for employees and provides productivity insights for managers.
SOPs & Documentation
Provides written, step-by-step instructions for workers as well as task-related documents.
Agentic AI - Frontline Worker Communication Platforms (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Push-To-Talk (PTT) (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input






