# Top 10 Sentinel Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 3 Looking for alternatives or competitors to Sentinel? Incident Management Software is a widely used technology, and many people are seeking innovative, top rated software solutions with standardization, ticket assignment, and text generation. Other important factors to consider when researching alternatives to Sentinel include reliability and ease of use. The best overall Sentinel alternative is Jira Service Management. Other similar apps like Sentinel are AlertMedia, Freshservice, PagerDuty, and xMatters. Sentinel alternatives can be found in [Incident Management Software](https://www.g2.com/categories/incident-management) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk) or [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools). ## Best Paid & Free Alternatives to Sentinel - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [AlertMedia](https://www.g2.com/products/alertmedia/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) ## Top 10 Alternatives to Sentinel Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Sentinel stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Mechanical or Industrial Engineering, and Consulting, and find the best product for your business. ### 1. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 988 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Categories in common with Sentinel: [IT Alerting](https://www.g2.com/categories/it-alerting), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Sentinel vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-yudu-sentinel) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-jira-service-management) - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs PagerDuty](https://www.g2.com/compare/jira-service-management-vs-pagerduty) - [Jira Service Management vs xMatters](https://www.g2.com/compare/jira-service-management-vs-xmatters) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs New Relic](https://www.g2.com/compare/jira-service-management-vs-new-relic) - [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-jira-service-management) ### 2. [AlertMedia](https://www.g2.com/products/alertmedia/reviews) By Alert Media **Average Rating:** 4.7/5 **Total Reviews:** 542 AlertMedia empowers organizations to safeguard their people and business operations through every stage of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions enable companies of all sizes to swiftly identify, respond to, and recover from critical events with greater speed and confidence. Categories in common with Sentinel: [Emergency Notification](https://www.g2.com/categories/emergency-notification) **Compare:** [Sentinel vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-yudu-sentinel) **Compare AlertMedia with other alternatives:** - [AlertMedia vs Jira Service Management](https://www.g2.com/compare/alertmedia-vs-jira-service-management) - [AlertMedia vs Freshservice](https://www.g2.com/compare/alertmedia-vs-freshservice) - [AlertMedia vs PagerDuty](https://www.g2.com/compare/alertmedia-vs-pagerduty) - [AlertMedia vs xMatters](https://www.g2.com/compare/alertmedia-vs-xmatters) - [AlertMedia vs SolarWinds Service Desk](https://www.g2.com/compare/alertmedia-vs-solarwinds-service-desk) - [AlertMedia vs New Relic](https://www.g2.com/compare/alertmedia-vs-new-relic) - [AlertMedia vs NinjaOne](https://www.g2.com/compare/alertmedia-vs-ninjaone) - [AlertMedia vs ServiceNow IT Service Management](https://www.g2.com/compare/alertmedia-vs-servicenow-it-service-management) - [AlertMedia vs Dynatrace](https://www.g2.com/compare/alertmedia-vs-dynatrace) ### 3. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,337 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Categories in common with Sentinel: [IT Alerting](https://www.g2.com/categories/it-alerting), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Sentinel vs Freshservice](https://www.g2.com/compare/freshservice-vs-yudu-sentinel) **Compare Freshservice with other alternatives:** - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-freshservice) - [Freshservice vs PagerDuty](https://www.g2.com/compare/freshservice-vs-pagerduty) - [Freshservice vs xMatters](https://www.g2.com/compare/freshservice-vs-xmatters) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs New Relic](https://www.g2.com/compare/freshservice-vs-new-relic) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-freshservice) ### 4. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) By PagerDuty **Average Rating:** 4.5/5 **Total Reviews:** 966 PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time. Categories in common with Sentinel: [IT Alerting](https://www.g2.com/categories/it-alerting), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Sentinel vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-yudu-sentinel) **Compare PagerDuty with other alternatives:** - [PagerDuty vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-pagerduty) - [PagerDuty vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-pagerduty) - [PagerDuty vs Freshservice](https://www.g2.com/compare/freshservice-vs-pagerduty) - [PagerDuty vs xMatters](https://www.g2.com/compare/pagerduty-vs-xmatters) - [PagerDuty vs SolarWinds Service Desk](https://www.g2.com/compare/pagerduty-vs-solarwinds-service-desk) - [PagerDuty vs New Relic](https://www.g2.com/compare/new-relic-vs-pagerduty) - [PagerDuty vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-pagerduty) - [PagerDuty vs ServiceNow IT Service Management](https://www.g2.com/compare/pagerduty-vs-servicenow-it-service-management) - [PagerDuty vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-pagerduty) ### 5. [xMatters](https://www.g2.com/products/xmatters/reviews) By Everbridge **Average Rating:** 4.5/5 **Total Reviews:** 790 xMatters is an intelligent communications platform that connects insights from any system to the people that matter. Categories in common with Sentinel: [IT Alerting](https://www.g2.com/categories/it-alerting), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Sentinel vs xMatters](https://www.g2.com/compare/yudu-sentinel-vs-xmatters) **Compare xMatters with other alternatives:** - [xMatters vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-xmatters) - [xMatters vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-xmatters) - [xMatters vs Freshservice](https://www.g2.com/compare/freshservice-vs-xmatters) - [xMatters vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-xmatters) - [xMatters vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-xmatters) - [xMatters vs New Relic](https://www.g2.com/compare/new-relic-vs-xmatters) - [xMatters vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-xmatters) - [xMatters vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-xmatters) - [xMatters vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-xmatters) ### 6. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 785 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Categories in common with Sentinel: [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Sentinel vs SolarWinds Service Desk](https://www.g2.com/compare/yudu-sentinel-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs xMatters](https://www.g2.com/compare/solarwinds-service-desk-vs-xmatters) - [SolarWinds Service Desk vs New Relic](https://www.g2.com/compare/new-relic-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-solarwinds-service-desk) ### 7. [New Relic](https://www.g2.com/products/new-relic/reviews) By New Relic **Average Rating:** 4.4/5 **Total Reviews:** 586 New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software. Categories in common with Sentinel: [IT Alerting](https://www.g2.com/categories/it-alerting), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Sentinel vs New Relic](https://www.g2.com/compare/new-relic-vs-yudu-sentinel) **Compare New Relic with other alternatives:** - [New Relic vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-new-relic) - [New Relic vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-new-relic) - [New Relic vs Freshservice](https://www.g2.com/compare/freshservice-vs-new-relic) - [New Relic vs PagerDuty](https://www.g2.com/compare/new-relic-vs-pagerduty) - [New Relic vs xMatters](https://www.g2.com/compare/new-relic-vs-xmatters) - [New Relic vs SolarWinds Service Desk](https://www.g2.com/compare/new-relic-vs-solarwinds-service-desk) - [New Relic vs NinjaOne](https://www.g2.com/compare/new-relic-vs-ninjaone) - [New Relic vs ServiceNow IT Service Management](https://www.g2.com/compare/new-relic-vs-servicenow-it-service-management) - [New Relic vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-new-relic) ### 8. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 4,392 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Categories in common with Sentinel: [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Sentinel vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-yudu-sentinel) **Compare NinjaOne with other alternatives:** - [NinjaOne vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [NinjaOne vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-ninjaone) - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs PagerDuty](https://www.g2.com/compare/ninjaone-vs-pagerduty) - [NinjaOne vs xMatters](https://www.g2.com/compare/ninjaone-vs-xmatters) - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs New Relic](https://www.g2.com/compare/new-relic-vs-ninjaone) - [NinjaOne vs ServiceNow IT Service Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [NinjaOne vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-ninjaone) ### 9. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,891 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Categories in common with Sentinel: [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Sentinel vs ServiceNow IT Service Management](https://www.g2.com/compare/yudu-sentinel-vs-servicenow-it-service-management) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs xMatters](https://www.g2.com/compare/servicenow-it-service-management-vs-xmatters) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs New Relic](https://www.g2.com/compare/new-relic-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-servicenow-it-service-management) ### 10. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) By Dynatrace **Average Rating:** 4.5/5 **Total Reviews:** 1,364 Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence. Categories in common with Sentinel: [IT Alerting](https://www.g2.com/categories/it-alerting) **Compare:** [Sentinel vs Dynatrace](https://www.g2.com/compare/dynatrace-vs-yudu-sentinel) **Compare Dynatrace with other alternatives:** - [Dynatrace vs Jira Service Management](https://www.g2.com/compare/dynatrace-vs-jira-service-management) - [Dynatrace vs AlertMedia](https://www.g2.com/compare/alertmedia-vs-dynatrace) - [Dynatrace vs Freshservice](https://www.g2.com/compare/dynatrace-vs-freshservice) - [Dynatrace vs PagerDuty](https://www.g2.com/compare/dynatrace-vs-pagerduty) - [Dynatrace vs xMatters](https://www.g2.com/compare/dynatrace-vs-xmatters) - [Dynatrace vs SolarWinds Service Desk](https://www.g2.com/compare/dynatrace-vs-solarwinds-service-desk) - [Dynatrace vs New Relic](https://www.g2.com/compare/dynatrace-vs-new-relic) - [Dynatrace vs NinjaOne](https://www.g2.com/compare/dynatrace-vs-ninjaone) - [Dynatrace vs ServiceNow IT Service Management](https://www.g2.com/compare/dynatrace-vs-servicenow-it-service-management) --- ## Sentinel Alternatives FAQs ### How does Sentinel compare to Jira Service Management? According to G2 data, both [Sentinel](https://www.g2.com/products/yudu-sentinel/reviews) and [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) hold an equal average rating of 4.3 out of 5. Sentinel has a smaller review base with 3 total reviews, while Jira Service Management has a substantial 985 reviews, providing a broader user feedback spectrum. Sentinel is praised for its ability to connect to many third-party platforms, cloud-scale alerting, and customizable thresholds and policies. Jira Service Management excels in ease of use (46 mentions), integrations (32 mentions), automation (31 mentions), ticket management (31 mentions), and team collaboration (22 mentions). It also scores higher on key usability dimensions, with scores of 8.7 for meeting requirements and ease of doing business, 8.4 for support, 8.2 for usability, and 8.0 for both setup and administration. Jira Service Management users highlight its powerful automation, customizable workflows, SLA tracking, and seamless integration with Atlassian tools like Jira Software and Confluence, which enhance collaboration between IT and development teams. Jira Service Management has a steep learning curve, complex setup, and can be costly as teams scale. Sentinel is noted for affordability but has fewer detailed feature mentions. Overall, Jira Service Management offers a more comprehensive and scalable ITSM solution with extensive customization and integration capabilities, while Sentinel provides solid alert management and integrations but with less extensive user feedback and feature depth. ### Why do users choose Jira Service Management over Sentinel? Users choose [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) over Sentinel primarily for its extensive feature set and integration capabilities. With 985 reviews, Jira Service Management is recognized for its ease of use (46 mentions), powerful automation (31 mentions), and robust ticket and incident management (31 mentions). It offers highly customizable workflows, SLA tracking, and seamless integration with the Atlassian ecosystem, including Jira Software and Confluence, enabling efficient collaboration between IT, development, and business teams. Jira Service Management scores significantly higher on usability dimensions, such as meeting requirements (8.7 vs no data), ease of doing business (8.7), support (8.4), and setup and administration (8.0 each), reflecting its maturity and user satisfaction. Users appreciate its ability to centralize service requests, automate workflows, and provide real-time tracking and reporting, which improves operational efficiency and accountability. Despite a steep learning curve and complex initial setup, the platform's scalability and customization justify its adoption, especially for mid to large-sized organizations. In contrast, Sentinel, while noted for affordability and alert management, has limited reviews and lacks the breadth of features and integrations that Jira Service Management provides, making Jira the preferred choice for comprehensive IT service management needs according to G2 data. ### What are the best alternatives to Sentinel? The best alternatives to Sentinel include [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars, 985 reviews), [AlertMedia](https://www.g2.com/products/alertmedia/reviews) (4.7/5 stars, 529 reviews), and [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews). These products offer robust incident management capabilities, strong automation, and user-friendly interfaces with extensive integrations and scalability. ### What features do alternatives offer that Sentinel does not? Sentinel lacks advanced graphical reporting features, comprehensive AI-powered automation, and extensive integration ecosystems that are present in its alternatives. ### Which Incident Management tools do reviewers recommend instead of Sentinel? Reviewers recommend [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) for its customizable workflows, seamless integration with Atlassian tools, and efficient ticket and incident management. [AlertMedia](https://www.g2.com/products/alertmedia/reviews) is favored for its intuitive emergency communication, real-time threat intelligence, and two-way communication capabilities. [Freshservice](https://www.g2.com/products/freshservice/reviews) is praised for its ease of use, powerful automation, AI-driven ticket categorization, and comprehensive ITSM features. Additionally, [xMatters](https://www.g2.com/products/xmatters/reviews) and [PagerDuty](https://www.g2.com/products/pagerduty/reviews) are recommended for their intelligent alerting, escalation workflows, and integration with monitoring tools, enhancing incident response efficiency. ## Explore Articles - [How does Box AI workflow automation reduce manual work in content-heavy processes?](https://www.g2.com/discussions/how-does-box-ai-workflow-automation-reduce-manual-work-in-content-heavy-processes) - [Best platforms for low-code and no-code app creation](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation) - [Best sales commission software reviews](https://www.g2.com/discussions/what-is-the-best-sales-commission-software-according-to-real-user-reviews) - [Recommended influencer marketing platforms with good ROI](https://www.g2.com/discussions/recommended-influencer-marketing-platforms-with-good-roi) - [Writeup](https://www.g2.com/glossary/writeup-definition) - [Best operational risk management software for startups](https://www.g2.com/discussions/what-s-the-best-operational-risk-management-software-for-startups) ## Spotlight Categories - [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) - [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) - [Payment Processing Software](https://www.g2.com/categories/payment-processing)