# Yext Reviews **Vendor:** Yext **Category:** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,108 ## About Yext Yext (NYSE: YEXT) is the leading local brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed by billions of trusted data points benchmarked against the competition, Yext provides unmatched visibility into brand performance at both the global and hyper-local level. From insight to impact, you get actionable recommendations and a suite of integrated tools to execute at scale. The result: clarity, control, and confidence that customers discover you everywhere it matters. To learn more about Yext, visit yext.com. ## Yext Pros & Cons **What users like:** - Users find Yext's platform to have **easy navigation and accessibility** , simplifying their experience and support inquiries. (356 reviews) - Users appreciate the **helpful customer support** and ease of use in navigating Yext's features. (198 reviews) - Users appreciate the **centralized management** of Yext, enabling effortless control over business information across platforms. (188 reviews) - Users appreciate the **helpful customer support** of Yext, enhancing their overall experience and ease of use. (181 reviews) - Users appreciate the **centralized management** of Yext, enjoying seamless updates and tools for effective marketing and SEO. (164 reviews) - Users love the **centralized dashboard** of Yext, simplifying management and ensuring consistent updates across all platforms. (150 reviews) - Easy Setup (141 reviews) - Intuitive (125 reviews) - Customer Service (116 reviews) - Centralized Reviews (114 reviews) **What users dislike:** - Users find the **complex usability** of Yext challenging, with a steep learning curve and navigation difficulties. (98 reviews) - Users experience a **steep learning curve** at first, though helpful support and documentation can ease the process. (82 reviews) - Users find Yext to have a **difficult learning curve** , though helpful support and documentation ease the process. (80 reviews) - Users find Yext's **difficult navigation** overwhelming, especially with complex filters and criteria for reporting. (68 reviews) - Users find the **customer support lacking** , reporting unresponsiveness and frustration in resolving important issues. (67 reviews) - Users find the **limited features** of Yext, like lack of an iOS app, frustrating and cumbersome for management. (66 reviews) - Users find **learning difficulty** in navigating Yext's complex features and reporting tools, especially for beginners. (56 reviews) - Missing Features (48 reviews) - Inadequate Support (47 reviews) - Limited Customization (47 reviews) ## Yext Reviews ### 1. Transparent Listings Management with Industry-Leading Publisher Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Liz J. | Senior Local SEO Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Yext?** The Yext platform is transparent about what's it's doing for every user. I can see what platforms my data is reaching and where the gaps are that i need to fix. I love that it is constantly evolving and getting better as a product and as UX for it's users. I believe it's the best on the market for pages and listings as it has the biggest reach of publishers. Having first access to newer Google and Apple features is also a huge bonus **What do you dislike about Yext?** The support you get through Yext is incredible, however, i have issues with the ticketing system. Although i appreciate it makes every issue streamlined for a quick response, the tickets can be hard to follow and easy to miss updates. It's unclear who is looped into the ticket so i don't know if i have to notify other people or if they are also in the ticket. As someone who works across multiple clients, I have around 20 different log ins which i use. My dream is to have one central log in where i can access all my clients **What problems is Yext solving and how is that benefiting you?** Clients being able to house their data in one place and reach hundreds of platforms. It's not something we can do as an agency or clients can do themselves. Account managers pull together really detailed business reviews with comparative data from their other clients. This benefits me greatly as it showcases our relationships to clients **Official Response from Yext Inc.:** > Thank you for sharing how Yext is benefiting you and your clients. We're committed to providing a centralized solution for managing data and reaching multiple platforms, and we're delighted to hear about the positive impact it's having on your business relationships. ### 2. Powerful, Flexible Suite for Supporting Customer Locations at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Matt J. | Director, Consumer Media Americas, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** The power of the overall suite has allowed location-specific work to achieve greater success for our customers. The flexibility of our Pages instance, for example, allows us to be quite active at supporting the customer locations while also giving benefit to our Brands across the web. **What do you dislike about Yext?** I don't think it's a fault of Yext per se, but our use case is not as conventional as many of the Yext clients as we don't own the locations we support with the platform. These are customer locations, 3rd parties, and this is more of a distributor model so we don't have access to things like Google Business Profiles to really take advantage of the full suite of services. The reporting can be a bit tricky to manage for end users, but our service team has been great at helping that out. **What problems is Yext solving and how is that benefiting you?** We have key consumer brands that we want to make the public aware of, but our customers are the point of purchase. We needed a way to elevate these brands in search alongside our customers as both a B2C activity but also as a B2B performance driver to build greater engagement with our network. The Yext Pages in particular have given us the capability to bring the local search authority of our customers along side the national brand authority we have to drive greater consumer access to these products and the point of sale. ### 3. Centralized Solution with Minor Reporting Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Toni T. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Yext?** I like the simplicity of Yext, as it allows me to manage everything in one place instead of using multiple vendors. The help videos Yext provides are really great because they let me solve problems on my own and work independently when I need to. I also appreciate how using Yext helps keep all our Google listings up to date, which is really helpful. The initial setup was pretty easy too, thanks to the assistance of a knowledgeable representative. **What do you dislike about Yext?** Definitely, the help center, I would say. We go through many different project managers with Yext. You guys have a big turnover, I feel like, with it. And we don't always get the answers that we're looking for in a timely way. Sometimes it you know, it's many days or weeks or we have support tickets open for a longer period of time, and you know, we need answers right away. And, sometimes the team just doesn't have the answers for us and that's hard to go back to our ops team and share with them that you know, paying for services and yet sometimes we don't have the right tools to get us what we need. **What problems is Yext solving and how is that benefiting you?** Yext consolidates our data and simplifies management. It solves the problem of dealing with multiple vendors. We centralize our Google listings and data, which keeps everything in one place, enhancing efficiency. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext helpful in keeping all your content in one platform and easily updating multiple sites. We understand the importance of effective training and will work to improve this experience for new users. ### 4. Streamlined Listing Management **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey F. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Yext?** Yext has transformed the way we manage our business listings. The platform's ability to consolidate all of our listings into one centralized location is a game-changer, saving us time and ensuring consistency across platforms. Their customer service is also great. Every interaction I've had with their team has been helpful, and they are quick to respond. **What do you dislike about Yext?** The platform is very feature-rich, which is part of what makes it so effective. However, this comes with a learning curve. It takes time to get fully comfortable with everything Yext offers. **What problems is Yext solving and how is that benefiting you?** Yext has been a huge help to our company by centralizing all of our business listings in one place. Instead of juggling multiple platforms and manually updating information, we now have a single hub to manage everything. This keeps our details consistent and accurate everywhere, which is critical for maintaining our professional image and customer trust. **Official Response from Yext Inc.:** > We're pleased to hear that Yext has been a huge help to your company by centralizing all of your business listings in one place. It's great to know that this has helped maintain your professional image and customer trust. Thank you for sharing your experience with us! ### 5. Best-in-Class Location Management for Distributing Store Info Everywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Remy d. | Digital Marketing Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Yext?** The best location management tool in the world which makes it possible to distribute local store information to all most important publishers. This tool takes you soo much work out of your hands, you can't imagine to manage your brand in the country or worldwide. Also you're able to create all kinds of automations easily to other tools that need local info real-time or sync your event data from Yext to your website in real-time. **What do you dislike about Yext?** The costs to use this tool are a bit high, especially when you have a lot of retail stores and it will take you resources to manage all details of store constantly. **What problems is Yext solving and how is that benefiting you?** Distributing all neccesary local store information to all important online publishers of store info like Google, Apple, Yelp, but also local providers are massively available. ### 6. Convenience and Efficiency with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Leon L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Yext?** I really like the convenience and time savings Yext provides. Being able to update business information once and have it automatically sync across multiple platforms makes managing listings much more efficient. It helps ensure consistent information across directories, which makes it easier for customers to find the business. I found the initial setup to be pretty easy as well. **What do you dislike about Yext?** Overall the platform is very useful, but sometimes listings update take longer than expected to sync. So syncing speed and user experience would make it even better. **What problems is Yext solving and how is that benefiting you?** Yext helps manage our online presence across platforms, ensuring consistent information and easier discovery. It saves time by syncing updates automatically, making managing listings efficient. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext's centralized listings management and real-time data syncing valuable for maintaining a strong online presence. Thank you for sharing your positive experience, Leon! ### 7. Centralized Review Management, Boosts Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Yext?** I like having all reviews in one place with Yext, as it helps us gather Yelp and Google reviews on one platform and view review ratings and percentages for each location easily. The AI-generated reviews feature is also helpful, especially when we have several reviews to reply to, as it can become repetitive responding to each one. It modifies responses and gives character to each individual review, which boosts efficiency. Plus, the initial setup of Yext was very easy and straightforward. **What do you dislike about Yext?** Having new reviews automatically pop up or receive a pop-up notification when a new review comes in is something I wish Yext would do. I have to continuously refresh our Yext page to view new reviews. Sometimes the reviews don't populate until a day or two later, even though they show up in Google in real time. **What problems is Yext solving and how is that benefiting you?** I use Yext to gather Yelp and Google reviews on one platform, making it easier to see review ratings for each location. The AI-generated reviews help craft unique responses efficiently, saving time and adding character. **Official Response from Yext Inc.:** > Thank you for such a detailed breakdown — it's great to hear that centralizing Yelp and Google reviews across locations and using AI-generated responses has made your team more efficient. The feedback on real-time review notifications and sync delays is worth noting, as staying on top of new reviews the moment they come in is exactly the kind of visibility Yext aims to support. We appreciate you sharing both sides, and hope those sync improvements make their way into your experience soon. ### 8. Efficient Listings Management, But Sync Issues Persist **Rating:** 3.5/5.0 stars **Reviewed by:** Mel C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Yext?** I like that I can update my business hours once and it will update everywhere. I also appreciate being able to give access to my staff without having to add and remove them from each platform. Additionally, I find it convenient that Yext is integrated with my website, allowing me to add or remove coaches in Yext and have them appear or disappear on my section of the website. **What do you dislike about Yext?** It's not so much a Yext issue as a permissions issue. Some items are locked for editing by my franchisor, which is super frustrating. There's also the issue of updating Apple Maps. Yext is constantly having a syncing issue. I've updated my business hours in Yext and tried to sync to Apple Maps, but it constantly shows an error, so despite being open for over a year, Apple Maps still lists us as coming soon. **What problems is Yext solving and how is that benefiting you?** Yext helps me manage my business listings and update my staff bios efficiently by disseminating information to all listings at once. I can update business hours universally and grant update access to my staff, which is convenient. **Official Response from Yext Inc.:** > We're glad to hear that our listings management has been efficient and beneficial for your business. We also sincerely apologize for the syncing issues you've experienced with Apple Maps. Improving our syncing capabilities and publisher relationships is something we're continuously working on, and we're committed to making these disruptions far less common going forward. ### 9. Great tool to manage listings for franchise businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Stephani A. | Content Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Yext?** Yext offers strong analytics reports that let us compare our listings’ growth over the years. I also like being able to build custom reports based on what we need. It’s easy to schedule listing updates and keep an eye on incoming reviews across all of our locations. Since we have 80+ offices, Yext helps us keep our Facebook, Google, and Yelp pages accurate and up to date. **What do you dislike about Yext?** There’s no option to create or manage LinkedIn Pages for different locations. **What problems is Yext solving and how is that benefiting you?** It saves us time by letting us update multiple listings across different locations in one place. It also helps us stay on top of any negative reviews as they come in, thanks to the review monitoring feature. **Official Response from Yext Inc.:** > Hi Stephani, thank you for your review! We're glad you're taking advantage of our reputation management features. We strongly believe in staying on top of your reviews! We encourage you to check out Hitchhikers if you want to familiarize yourself with anything else in the platform: https://hitchhikers.yext.com/ We appreciate your feedback! If you're interested in taking the next step in managing your client relationships through reviews, you can always reach out to us. ### 10. Extensive feature set and fast syncs – A personalized training offer would be desirable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Yext?** YEXT has a very comprehensive feature set that is applicable to important functions for businesses of all kinds. Whether healthcare facilities, international brands, or small retail businesses with a manageable number of locations, YEXT is easy to use after a short training and familiarization period, thanks to its clear UI. Synchronizing entities works quickly, and the listing directory immediately indicates if there is a problem on Google's side and how it can be resolved. Batch imports of large amounts of data with many changes or many new entities also work well. In terms of pricing, YEXT is one of the most cost-intensive providers, which is justifiable due to the aforementioned feature set. There are smaller providers that are more cost-effective, but they cannot be used for healthcare facilities, for example, because no alternative practitioners can be set up there. Regarding AI at YEXT, I can't say much, as currently no AI features are in use for our company. **What do you dislike about Yext?** The promotion of internal employees of the respective contracting companies could be better. It is mostly referred to the Hitchhiker Forum, where help articles can be browsed. Personalized support and training offers from YEXT or licensed partner agencies would be helpful. **What problems is Yext solving and how is that benefiting you?** Contact requests to YEXT Support are handled in a structured manner and processed by competent staff. These requests mainly concern duplicate listings that have been mistakenly blocked by Google, even though they are not duplicates. **Official Response from Yext Inc.:** > We’re glad Yext’s comprehensive feature set and clear interface make it easier to manage listings across industries, including more complex needs like healthcare. Fast synchronization, batch updates, and visibility into listing issues help brands keep accurate information live and resolve problems quickly. We also appreciate the feedback on training and personalized support, and we’re continuing to expand resources that help teams build confidence and get more value from the platform. ### 11. Streamlines Search and Boosts Online Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Rob H. | Digital Content Manager **Reviewed Date:** April 16, 2026 **What do you like best about Yext?** I like how Yext manages a high volume searches a month on our website, allowing customers to find answers to their questions easily without having to call or chat with us. This makes our website the first point of contact for customers seeking information. The Yext FAQs efficiently solve queries like 'How do I change my address?' or 'How do I dispute a transaction?' I also appreciate the branch locator functionality and its integration with Google, which enhances our visibility and makes our branches more searchable. The interface is user-friendly and it's easy to update information, which was a significant improvement over our previous solution. The initial setup of Yext was incredibly smooth, thanks to a dedicated account manager, development support, and the Hitchhikers guide, which made the process really simple. **What do you dislike about Yext?** The only thing I would say that could be a slight improvement on the search side is a more customizable dashboard for search. The reporting tools are quite tricky sometimes to pull out the information you want on specific searches. And the other thing I've seen on other tools that would be quite good is some form of clustering report, where you can cluster search terms based on topics and then see trends. **What problems is Yext solving and how is that benefiting you?** Helping customers find information and navigate topics smoothly. It centralizes branch info, making it easy to update and increases our visibility on Google **Official Response from Yext Inc.:** > We're thrilled to hear that Yext has been instrumental in managing high volume searches on your website and improving online visibility. We appreciate your feedback on the customizable dashboard and reporting tools, and we'll definitely take that into consideration for future improvements. We're glad to hear that Yext is helping you centralize branch information and increase visibility on Google! Thanks for the review, Rob! ### 12. Effortless Management for Accurate Listings **Rating:** 4.5/5.0 stars **Reviewed by:** Kourtney W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Yext?** I think Yext is really easy to use, and it's nice that it manages other vendors for me. I only have to manage one vendor, which is Yext, instead of worrying about Google, Apple, Waze, Bing, and Yelp individually. I just need to ensure the Yext information is correct from my end, and then I'm good. Yext saves me a lot of time by automatically updating all of my company's online listings and ensuring they have the correct information, like hours and days they're open, menu items, addresses, phone numbers, etc. It's like a centralized way to keep everything up-to-date, and that's really helpful. Whenever something is incorrect, I don't have to worry about contacting Google because Yext handles it on my behalf, thanks to their relationship with them, which is really valuable. **What do you dislike about Yext?** NA **What problems is Yext solving and how is that benefiting you?** I use Yext to sync my company's online listings, saving time on manual updates and ensuring outdated info isn't shown. It centralizes updates automatically, making it helpful. ### 13. A Strong Platform for Location and Review Governance **Rating:** 5.0/5.0 stars **Reviewed by:** Simone I. | Digital Marketing Technology Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Yext?** What I appreciate most about Yext is the centralized governance of location data and reviews. Managing reviews at scale is smooth, and the AI-driven support helps streamline responses while maintaining consistency across markets. **What do you dislike about Yext?** What I dislike about Yext is that some updates and fixes can be slow and require manual follow‑ups via support tickets. Troubleshooting integrations often involves clarifying responsibility boundaries, which can make resolution longer in complex setups. **What problems is Yext solving and how is that benefiting you?** Yext solves the problem of managing store data, listings, and customer reviews consistently at scale across multiple platforms and markets. This benefits us by reducing manual effort, improving data accuracy, and enabling faster, more controlled responses to customer feedback—especially through centralized and AI‑supported review management. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext's multi-location management and extensive listings beneficial for your business, thank you for choosing Yext! ### 14. Essential for Monitoring and Updating Listings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** I use Yext to monitor all of our Map/Directory listings for our 150+ locations, and we consider it essential software. I appreciate that Yext allows us to standardize and keep track of our listings efficiently. What I like most is the speed; I can bring a new branch online within the same day. The Sync functionality is particularly valuable since it allows me to push corrections or updates within minutes. Within the Listings service, I have zero complaints as everything works great. Even though I wasn't there for the initial setup, I found it easy to learn using the original person's notes. **What do you dislike about Yext?** We test piloted a couple other Yext services but they ended up not being the right price or fit for us. Specifically, we thought the Reviews tracking service was expensive. We also weren't convinced that AI monitoring would have the appropriate level of human connection. **What problems is Yext solving and how is that benefiting you?** Yext is essential for standardizing and tracking our 150+ location listings. I appreciate its speed, allowing new branches online the same day, and the Sync feature for quick updates. ### 15. Convenient but Needs Better Support **Rating:** 3.0/5.0 stars **Reviewed by:** Rebecca H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** I find Yext incredibly convenient and straightforward to use. It’s a big time-saver for me as it updates all my listings at once, so I only have to enter the data once. I also appreciate that it allows multiple users within our organization to have different levels of access for updating our data. **What do you dislike about Yext?** We have trouble getting a response from our sales support team in a timely manner. We have also had repeated support issues that have taken longer than acceptable to fix. The price is also high considering the lack of direct support we have received during the course of our relationship with Yext. The initial setup was a little difficult; there wasn't a lot of clarity/support on the process, especially with linking accounts and verifications. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage map listings for over 200 locations and handle Google reviews. It saves me time by updating all my listings at once and allows multiple users in our organization to have controlled access. ### 16. Solid Support and Industry Publisher Network, Needs Platform Modernization **Rating:** 4.5/5.0 stars **Reviewed by:** Christian H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** I appreciate that Yext is one of the strongest and oldest vendors in the business, with a hospitality publisher network that rivals most competitors. It's also great to receive close support from our Customer Success Manager, managed services, and support team. The hotel-focused integrations ensure our properties' amenities, policies, and brand content are distributed accurately, reducing gaps between brand intent and guest experience. The support team knows our business model well, and we can tap into benchmarking data to understand industry trends. **What do you dislike about Yext?** In my opinion, the Yext platform and reporting technology could use modernization. When previewing other vendors, the user interface was often more advanced than Yext's platform and simplified the daily tasks of SEO Managers. We lean on Yext heavily for their support team and publisher network, but would really like to see an overhaul to the platform experience. **What problems is Yext solving and how is that benefiting you?** Yext manages accurate, brand-consistent hotel data across thousands of IHG properties, supporting local SEO and closing visibility gaps. It acts as a single source of truth, improving booking and loyalty outcomes by keeping attributes current at scale. ### 17. Robust Platform with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Blake H. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** I like the customer service at Yext. The customer service team is very prompt and easy to work with. Whenever I have a problem, even if it's not directly related to Yext but maybe connected to Google, the Yext team is always happy to jump in, help, and give me a recommendation on how to fix it. Additionally, I find that using templates is very helpful. Once you have a proper template set up, populating all of the information is very straightforward and doesn't take much time. **What do you dislike about Yext?** I don't wanna say that this doesn't work well for me. I just don't prefer to use it. And that is reviews. I use reviews elsewhere. I use a platform called Podium. It just integrates more seamlessly with our internal processes so I gather reviews that way. Versus gathering them through Yext. **What problems is Yext solving and how is that benefiting you?** Yext ensures our stores have correct hours and seasonal descriptions on Google, keeping our listings updated. ### 18. Effortless Reporting & Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob C. | Principal Content Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** I love the notifications and reports Yext provides. The enhanced help desk is a lifesaver, and the onboarding and implementation team were terrific. Keeping track of reviews, sentiment, and complaints is so much easier now. I like the balance between control and automation. The initial setup was a breeze, and our main contact before implementation, Micah, was fantastic and really sells the company just by being a great guy. Our implementation and help staff were really helpful too. **What do you dislike about Yext?** I still find building my own reports tricky. A notification or reports wizard would do a lot. Sometimes I wish I knew more about how I can use new Yext features. They build and iterate really fast and I don't necessarily hear about every new function except in huge updates. **What problems is Yext solving and how is that benefiting you?** I use Yext for review and reputation management, citations, listings, and sentiment analysis. It makes tracking reviews and complaints easier with a good balance between control and automation. ### 19. Effortless Syncing with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo C. | Senior Professional SEO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Yext?** I like Yext's user-friendly platform, as it's easy to find the tools I need and learn more about them. It's great that I can ask questions easily, and the customer support team is very responsive, helping us with any issues quickly. The connector feature has been a big help, saving us from manual work by syncing changes on our landing pages with the information on our entities. This ensures our info is consistently updated across different platforms. **What do you dislike about Yext?** I would like to have a flagging option when reviews aren't following Google guidelines. Also, Scout, which is their rank tracking tool comes with a big extra cost. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage 2000 locations and sync data across platforms. The user-friendly platform and connector feature save us from manual work. It automatically syncs updates, allows bulk data management, and lets us analyze performance metrics in one platform. ### 20. Helpful Data Insights, Complex Navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Yext?** I use Yext to post our hours and monitor social media feedback and reviews, which simplifies managing our online presence. I appreciate how Yext lets me go to one place to find all my data instead of logging into multiple different platforms. The way Yext displays data using graphs and provides trends and insights is very helpful. I am able to share trends that are easy to understand to each location and provide actionable direction. The initial setup was seamless as our corporate team handled most of it. **What do you dislike about Yext?** The site is not very intuitive. If you don't know what you are looking for it can be hard to navigate. Maybe a search bar. **What problems is Yext solving and how is that benefiting you?** I use Yext to easily manage my data, saving time by avoiding multiple logins. Its graph displays and insights help me share clear trends and actionable directions at each location. **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext. We're happy to hear that you find it easy to use and a time saver for managing social reviews! ### 21. Lack of Support Hinders Usability **Rating:** 4.0/5.0 stars **Reviewed by:** Alex W. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Yext?** I haven't found any thing helpful yet. **What do you dislike about Yext?** I'm frustrated that Yext hasn't solved any problems for me in my health insurance marketing. It's been over a year since I asked for my Google reviews to show up on my HealthMarkets website, and no one has responded or done anything about it. The lack of response from Yext is disappointing; it would be nice to speak directly with someone who can take care of this. Additionally, I have their web portal but don't really know how to use it, and it seems to ask for info that doesn't really apply to me. **What problems is Yext solving and how is that benefiting you?** Yext hasn't solved any problems for me; it's frustrating to get no response about showing Google reviews on my site. **Official Response from Yext Inc.:** > We’re sorry to hear about your experience and appreciate you sharing this feedback. This isn’t the level of support or value we aim to provide. I've flagged this to my team internally and we are looking into this. Your feedback is important, and we’re committed to improving. ### 22. Effortless Profile Management Across Multiple Locations **Rating:** 4.0/5.0 stars **Reviewed by:** Adam B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Yext?** I like that I can make mass changes across all of our entities and all of our shops in a few quick clicks rather than going into each individual profile separately. It makes it really easy to change things like opening hours, look at reviews, and get a lot of stats and data all in one place. **What do you dislike about Yext?** I think sometimes the software and the way things are laid out on the knowledge graph could be a little bit better. Sometimes I find it a little bit difficult to navigate to where I need to on the platform. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage store profiles and reviews, easily change opening hours, and access stats all in one place. I like making mass updates across all shops quickly without editing each profile. **Official Response from Yext Inc.:** > Thank you for sharing your positive experience with Yext's mass management capabilities. We understand the importance of user-friendly navigation and will work to enhance the platform's layout for easier access to features. ### 23. Streamlined Locations Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Yolandi J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Yext?** I really like how Yext allows us to push updates to multiple platforms and have access to all our listings in one place. The bulk edits feature is great, and the ability to do bulk uploads and schedule updates for future dates saves a lot of time. It's a very easy tool to use, and having the reviews done with AI assistance also saves a lot of time. The initial setup was very easy and interactive, and the support from Bryony and Albert was great. **What do you dislike about Yext?** I find that the AI tool for review responses could be improved. Sometimes the responses seem similar, even when I try to decrease the length, and it doesn't change as expected. It can be glitchy in these ways. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage our Google locations, push updates to multiple platforms, and access all our listings in one place. Bulk edits save time, and AI-assisted reviews streamline our process. It's an easy tool that simplifies scheduling updates. ### 24. Streamlined Review Management, Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Domonique M. | Assistant Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Yext?** I love how Yext makes it easy to reply to reviews from different social platforms like Google Business, BBB, and Yelp. The AI software is great at reviewing the verbiage from the initial participant and crafting a dynamic response while also informing us where the review originated and who it is from. I really enjoy the generation feature, where I can generate a link to direct customers or participants to provide feedback. It creates a QR code and provides an easy link to copy and paste into other platforms. The initial setup of Yext was very easy. **What do you dislike about Yext?** I wish that the Generation feature was more eye-catching and user-friendly. Right now, the links and QR codes are generated into an Excel sheet that I have to then take an extra step and download onto the computer. **What problems is Yext solving and how is that benefiting you?** Yext makes it easy to reply to reviews across platforms like Google Business, BBB, and Yelp. It helps craft dynamic responses and provides feedback links via a QR code, simplifying customer interactions. **Official Response from Yext Inc.:** > Thank you for the detailed review. We’re glad Yext makes it easy to manage and respond to reviews across platforms like Google Business Profile, Yelp, and BBB, with AI-assisted responses that save time and add clarity. It’s great to hear the Generation feature and QR codes help simplify how you collect customer feedback and streamline engagement. We appreciate the feedback on usability and are continuing to improve how feedback links and assets are created and shared. ### 25. Essential for Managing Multi-Location Listings **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Digital Marketing Executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Yext?** I find Yext incredibly easy to use, making it simple to post updates to Google and other social channels. The analytics dashboards are great because they let us segment for core and franchise stores, monitor reviews, and optimize our store locations. It’s amazing to see clear spikes in traffic and user actions, which really help us justify key decisions about store hours and services. I also love the support we get; it’s amazing and any issues are easily resolved. There’s a lot of learning documentation available that supports bulk updates, which makes things easier. Finally, Yext connects seamlessly to our Google Business Profile and Apple Business Connect profiles, allowing us to make updates effortlessly. **What do you dislike about Yext?** For a brand new employee, Yext could be a bit overwhelming. The UI could be improved to make it clearer. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage over 1000+ store locations, ensuring accurate store hours across platforms like Google Maps. It saves us time by instantly updating all locations, which couldn't be done manually, and offers simple updates to social channels and useful analytics dashboards for optimization and decision-making. ### 26. Streamlined Local Listing Management, But Pricey **Rating:** 3.0/5.0 stars **Reviewed by:** Jono D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Yext?** I really like Yext's integration with third-party platforms like Bing, Facebook, Apple, and Google. It simplifies the task of maintaining up-to-date information across all these platforms. Their competitive search intelligence is also really useful for proving impact and demonstrating opportunities. I appreciate how it allows us to update all third-party platforms across our locations in one simple, easy-to-use location. With Yext, responding to reviews has become a lot more simple, making the process more efficient even for those for whom it's not a full-time job. **What do you dislike about Yext?** They are reasonably expensive compared to competitors. There's definitely a big element where you need to invest in your team or internal teams to use the platform and understand the value. **What problems is Yext solving and how is that benefiting you?** Yext simplifies updating information across over 400 locations on third-party platforms, saving us time. It keeps all our data in one easy-to-use place, making it simpler for our team to manage listings and respond to reviews. ### 27. Intuitive, Reliable Platform with Fast Results and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** Yext has been a great platform for our team. It’s intuitive and easy to use, which made onboarding and day-to-day management seamless. Their customer success team is incredibly responsive and knowledgeable, and we’ve seen meaningful results very quickly. It’s a reliable solution that delivers both efficiency and impact. **What do you dislike about Yext?** There are a few areas where Yext could improve the user experience. Navigating between filtered views can be inefficient, as users must restart the process if they step back or exit a workflow. Additionally, more practical and actionable tutorials—specifically focused on resolving page errors—would make it easier to troubleshoot issues independently. **What problems is Yext solving and how is that benefiting you?** It helps us organize pages for our different industries and verify that everything is correct across all of them. It also makes it easier to distribute our content across multiple platforms and channels. ### 28. Effortless Local Listings & Review Management **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Yext?** I appreciate Yext's great connectivity with partnerships with major listings, which makes it valuable for better optimization of local listings and review management. I find the listing management to be effective, and Yext solves connectivity issues quickly. The initial setup of Yext was very easy, making it a smooth experience to start using the tool. **What do you dislike about Yext?** I don't like that Yext does not showcase actual revenue through API integrations to effectively demonstrate its value from a quantitative perspective. Currently, it just shows an up and down on listings views, which doesn't reflect the actual numbers for the company. Improving this could help higher-level executives see the true value of the listings. **What problems is Yext solving and how is that benefiting you?** Yext provides better optimization for local listings, enhances review management, and offers clarity on effective paths. It quickly solves connectivity issues. ### 29. Effortless Online Reputation Management with Minor Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Anne B. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Yext?** I use Yext to manage the online reputation for our ecommerce sector and retail store. I like that it's user-friendly and I can get help any time by submitting a request. If I want to know how to do something, they provide links to everything to help me understand, and their account managers have monthly meetings to assist. I also appreciate that we can use Generative AI to respond to reviews, which helps with faster response turnaround. The initial setup was fairly easy, thanks to the account managers who explained everything, and our bulk implementation went great. **What do you dislike about Yext?** We have hiccups with our airport locations because we have multiple locations within one airport, which causes them to have the same address. This results in locations being flagged as duplicates, making it difficult to manage. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage our online reputation and it solves the problem of managing multiple publishers. It's user-friendly with links for self-help and account manager support, and I like using Generative AI to respond to reviews faster. **Official Response from Yext Inc.:** > Thank you for sharing your positive feedback about Yext's navigation and support resources. We apologize for any inconvenience caused by the integration time, and we are continuously working to streamline this process for a better user experience. ### 30. Streamlined Location Management with Yext **Rating:** 4.0/5.0 stars **Reviewed by:** Sara Chaudhary P. | Marketing and Business Development Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** I find Yext really useful for managing location information and hours across over 150 pet care facilities. It makes managing everything centrally much easier, without the need to log into each listing separately for each location. I like its functionality and how it can do a lot of cool things. A specific feature I appreciate is its ability to consistently publish to so many listings sites quickly and easily. **What do you dislike about Yext?** The UI is sometimes a little tricky/things aren't where you expect them to be, and sometimes various fields just don't update the way I would expect when we publish updates. **What problems is Yext solving and how is that benefiting you?** I use Yext for managing location information & hours across 150 pet care facilities. It simplifies central management, avoiding logging into each listing individually. It quickly publishes to many listing sites. ### 31. Effortless Bulk Updates Across UK & US Listings **Rating:** 5.0/5.0 stars **Reviewed by:** Emily W. | Senior Comms, CX & CRM Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Yext?** We have a lot of listings across the UK and US and I can keep them all in one place, update via bulk uploads and be confident that updates are made across all publishers with ease, reducing amount of time required. **What do you dislike about Yext?** Sometimes I get errors that aren't very specific, but I figure them out eventually. I also wish there was a way to pull all our reviews from all review sites in without additional cost or difficult configuration **What problems is Yext solving and how is that benefiting you?** Speedy management and updating of business locations across multiple continents. **Official Response from Yext Inc.:** > Managing listings across the UK and US from a single platform — with confidence that updates are reaching every publisher — is exactly what Yext is built for, so it's great to hear it's delivering that for your brand. Your feedback on error messaging clarity and review aggregation is noted, and both are helpful as we think about where to improve the experience. ### 32. Insightful Yet Sometimes Sluggish **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie S. | Area Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2024 **What do you like best about Yext?** I like most about Yext the fact that it's easy to see and visualize things quickly. Within Yext, I use the reviews the most and value them because they give me insights into what patients see and appreciate the most. **What do you dislike about Yext?** Some things on Yext is that it is slow to reply at times on patient reviews. And sometimes they have a little delay in getting them. **What problems is Yext solving and how is that benefiting you?** I use Yext to monitor clinic reviews, solving bottlenecks and patient complaints, and it provides visibility into things I normally wouldn't see. ### 33. User-Friendly with Effective Content Management **Rating:** 5.0/5.0 stars **Reviewed by:** Radhika T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Yext?** I like how easy it is to navigate Yext's tools. I appreciate how the data is shown in different ways on the website, allowing for content and visuals. The initial setup was very easy as our Corporate team sent us instructions on how to access the website. **What do you dislike about Yext?** At times, it is hard to navigate the headings on the left side of the site, as the titles don't always explain what type of data will be found. It requires a lot more 'digging' around to find what I am looking for. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage my business pages and ensure the content is accurate, which makes editing info about our business services, hours, and other necessary info for clients easy. ### 34. Site Doesn’t Work as Advertised, Support Stuck in Repetitive Troubleshooting **Rating:** 0.5/5.0 stars **Reviewed by:** Laura D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Yext?** Honestly, I haven’t found any upside. So far, the site hasn’t worked as advertised. **What do you dislike about Yext?** Customer service has spent a month working on my connection issue, and it still isn’t resolved. The guidance from both the internal “knowledge center” and the customer service rep just repeats the same instructions. It’s also clear those instructions aren’t up to date, because when I follow the steps, I end up in no man’s land with no clear way forward. **What problems is Yext solving and how is that benefiting you?** So far NOTHING! the connections don't work! ### 35. Multiple Locations - Easy to view data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Yext?** I really like the ability to preplan and set up my postings out days, weeks and months and be able to go back and see what I have set-up for the week as well as be able to categorize by location as some locations will need different types and times of marketing than others. This makes sure I have a good balance for each location. **What do you dislike about Yext?** I do wish I could somehow duplicate a post that I have made and just make minor changes. At least for how our company uses it, I am unable to copy a post and repost it for another location unless I start completely from scratch again. This increases chances for inaccuracies as well as time used. I know you can post the same post to multiple locations, however the hashtags for each location are different and if I am mentioning a site address in the post then I can't use that feature as the information would be incorrect. **What problems is Yext solving and how is that benefiting you?** It does offer a lot of ways to track different metrics. Previously having to go to each site and pull information and here it collects data and allows me to quickly see what type of media is performing the best and what is not worth doing again. This helps me to make decisions quickly when creating upcoming posts. **Official Response from Yext Inc.:** > We're glad to hear that you find Yext helpful for preplanning and categorizing your postings by location. We appreciate your feedback about the ability to duplicate posts, and we will share this with our product team for consideration. ### 36. Efficient Review Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** B.J. E. | Digital Media Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Yext?** I use Yext to monitor reviews on Google, Yelp, and other platforms for AFC urgent care. I like that it allows me to look at all reviews at once without signing in and out of different accounts. The thing I like most about Yext is its ease of use and how reliable it is when posting responses to reviews. **What do you dislike about Yext?** I'm still trying to lock down the social media posting aspects of Yext, but I expect that to be resolved within the next few weeks as it is more widely adopted throughout the system. **What problems is Yext solving and how is that benefiting you?** I use Yext to monitor reviews on Google and Yelp without logging in and out of accounts. It's easy to use and reliable for posting responses. ### 37. Quick, Easy Onboarding and Simple Information Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Yext?** Onboarding was quick, informative, and easy to follow. The platform makes it simple to update and manage our information whenever changes are needed, which has been a big plus for our team. **What do you dislike about Yext?** One area for improvement would be the packaging. It would be helpful to have more flexibility there, along with the option to pilot or trial Scout once our data is fully integrated into the platform. **What problems is Yext solving and how is that benefiting you?** Yext is helping us scale and manage our directory listings more efficiently. It allows us to expand our presence across more platforms while keeping our information consistent and accurate. This is especially valuable as we look to integrate with emerging AI platforms and ensure our data is accessible and reliable wherever customers are searching. ### 38. Effortless Location Management with Quick Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Emma L. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Yext?** I like that Yext is very easy to use, even for our tech-challenged employees! It simplifies our entire process of location management. I enjoy that Yext gives my bank control and confidence. As I work in marketing, it's great to know that our locations, hours, and lenders are shown accurately without having to double check multiple sites or platforms. Updates go live quickly when we have a one-off branch closure for weather or renovations, which is so nice! The updates are quickly turned around, so I don't have to guess if other directories picked up the change or worry that outdated hours or old addresses are still floating around. Yext really centralizes our whole process and reduces mistakes while saving time. It gives us control and more confidence because we know we don’t have to deal with a frustrated customer showing up to the wrong location or outside of a branch’s normal business hours. **What do you dislike about Yext?** I think the platform was a bit overwhelming at first, but once I was acclimated, it was very easy to use. Sometimes I have to navigate around features or tabs I don’t directly use for my job so that can create some clutter. Sometimes it takes some extra clicks to get where I need to go, so just creates some visual noise sometimes. Maybe we could have the option to customize our dashboard to only include what we use daily. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage information for bank locations. It solves inconsistent location data, saving time and reducing errors by publishing accurate info quickly across platforms. It protects our brand, ensures compliance, and provides confidence that customers find up-to-date information online. **Official Response from Yext Inc.:** > We're delighted to hear that Yext has centralized your location management process and reduced errors while saving time. We understand your feedback about the platform's navigation and will consider options for a more personalized dashboard experience. Thank you for sharing your insights! ### 39. Centralized Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Yext?** I like Yext for managing web content for my business. I appreciate having the ability to update information about employees, business hours, and manage reviews. What stands out the most for me is having access to all relevant information in one place. Additionally, the initial setup was easy, which was a big plus. **What do you dislike about Yext?** The menu can be confusing and difficult to get to the section that I need to edit. Also, multiple steps are required when I need to update staff changes. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage web content, update employee details, business hours, and reviews. It provides access to information in one place. **Official Response from Yext Inc.:** > Thanks for your review! We’re glad Yext makes it easy to manage your web content, employee information, business hours, and reviews — all in one centralized platform. We appreciate your feedback on navigation and workflows, and we’re continuously working to simplify the experience and reduce steps for updates. Thanks again for sharing your experience! ### 40. Yext Streamlines Local Listings and Boosts Online Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** CycleBar C. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Yext?** Yext has been a game-changer for our business. The platform is intuitive, makes managing local listings effortless, and the real-time updates consistently improve our online visibility. The analytics are clear and actionable, and their support team is responsive and knowledgeable. Highly recommend Yext to any business looking to streamline listings and boost search performance. **What do you dislike about Yext?** Yext has been a game-changer for our business. The platform is intuitive, makes managing local listings effortless, and the real-time updates consistently improve our online visibility. The analytics are clear and actionable, and their support team is responsive and knowledgeable. Highly recommend Yext to any business looking to streamline listings and boost search performance. **What problems is Yext solving and how is that benefiting you?** We can manage all listings effortless ### 41. Clear, Organized Overview of All Data Sources in One Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Danny C. | Analytics Manager, Gambling & Casinos, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Yext?** It provides a clear summary of all our data sources in one platform, which makes it easier to keep everything organized and get a quick overview when I need it. **What do you dislike about Yext?** When I need to blend data and deliver reports for an enterprise, I sometimes have to use Data Studio, and it can get complex. **What problems is Yext solving and how is that benefiting you?** This helps me understand reviews by property. **Official Response from Yext Inc.:** > Thanks for your review! We’re glad Yext helps you keep all your data sources organized in one platform and quickly understand reviews at the property level. We appreciate your feedback on enterprise reporting and are always working to make data blending and visualization more seamless within Yext. Thanks again for sharing! ### 42. Yext: Responsive Support and AI Insights for Online Listings **Rating:** 5.0/5.0 stars **Reviewed by:** Maddie F. | Marketing coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Yext?** I really like how the support team is always super responsive. Scout has been an interesting feature because it's the only tool we have that gives us insights on our listings on AI platforms. Yext has been helpful overall. **What do you dislike about Yext?** Often the wrong content is pulled, but a lot of the time it's due to the publisher, not Yext. **What problems is Yext solving and how is that benefiting you?** I use Yext for launching listings across 70+ publishers and getting insights on AI platform listings with Scout. **Official Response from Yext Marketing:** > We're happy to hear that Yext has been able to save you time and energy by syncing your business to multiple platforms. We're committed to providing solutions that benefit our customers in their daily operations. ### 43. Easy to use, updates quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph S. | Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Yext?** Yext makes updating all of my businesses hours and details on multiple platforms simple. It is very user friendly and straightforward. When I have had a question yext customer service is quick and friendly. The review platform is also very easy to use. **What do you dislike about Yext?** Nothing so far! Everything has been great! **What problems is Yext solving and how is that benefiting you?** It allows me to make updates to my business pages and track and respond to reviews from multiple platforms in one simple, easy to use location. **Official Response from Yext Inc.:** > We appreciate your kind words and are delighted to hear that Yext has been beneficial for managing your business information. Our team is committed to providing a user-friendly platform and excellent customer service to ensure your experience is top-notch. ### 44. Yext was the first tool I recommended when I started a new job! **Rating:** 5.0/5.0 stars **Reviewed by:** Taby A. | Marketing Manager - Austin E. Knowlton Center for Career Exploration, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Yext?** Every staff person we have worked with, from sales to support, has been very helpful and attentive. The platform makes responding to reviews seamless and we use it daily. We also have the listing tools and they have been easy to use and helpful for our multi location business. **What do you dislike about Yext?** There is a learning curve, but support is very helpful as is the documentation. **What problems is Yext solving and how is that benefiting you?** Managing local listings for a multi-location business, responding to reviews, and analytics. **Official Response from Yext Inc.:** > Thanks for the thoughtful review! We're glad Yext is making it easier to manage listings and respond to reviews across multiple locations — and that our team has been helpful along the way. We know there’s a learning curve with any new platform, so we appreciate you highlighting the value of support and documentation as part of the experience. ### 45. Too Complicated and No Support. **Rating:** 0.0/5.0 stars **Reviewed by:** A R. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Yext?** Review response and the use of AI technology to power the responses. **What do you dislike about Yext?** VERY COMPLICATED. learning curve is too high and there is zero support. My brand was onboarded VERY poorly. Half of our locations don't even have an online ordering link entered into the entity. Nearly everything is BLANK. We only use a fraction of the potential. So why pay for it? You don't care if we are using the systems to their fullest. You got the monthly contract so who cares after that. Completely unethical. I'm already in discussions with Chatmeter to potentially move my business. I've been asking for a higher level of support for a year and we have not received it. Absolutely nothing proactive on your side at all to point out how we can use your systems better. It's an expectation that we learn YOUR system on our own and the reality for most businesses is that we do not have the resources to learn something so vast and complicated as intimately as we pay for. **What problems is Yext solving and how is that benefiting you?** Yext marginally helps with listing management and does a good job at review response. Benefit is AI is doing review responses and I have less resources to deploy to that as a result. ### 46. Effortless Location Management, Stellar Review Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Josie Jones - D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Yext?** I like the monitoring review feature in Yext. It's easy to filter to see all locations or narrow it down, and it's straightforward to reply to reviews directly in Yext. It's user-friendly because it's all in one spot, and the filters make it easy to see and find what I need. **What do you dislike about Yext?** I find it problematic that Yext shows me all instructor bios across all IL locations instead of just our Chicago locations. **What problems is Yext solving and how is that benefiting you?** Yext consolidates management of multiple websites, streamlines monitoring of public reviews, and simplifies responding to them. It makes managing multiple locations straightforward with user-friendly features like filters, helping manage instructor bios and holiday hours across locations. **Official Response from Yext Inc.:** > Thank you for sharing your positive feedback on Yext's review monitoring feature! We're thrilled to hear that you find it user-friendly and efficient. Regarding the instructor bios, our team is continuously working to enhance our platform, and we will look into ways to improve the filtering options for a more customized experience. ### 47. Efficient Management with Major Drawbacks **Rating:** 3.5/5.0 stars **Reviewed by:** Wesley U. | Full Stack Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Yext?** I like how easy it is to manage listings and locations with Yext. We use it to manage citations of our 35+ locations in one place, and it simplifies handling multiple citations by allowing updates in one location. The initial setup was very easy. **What do you dislike about Yext?** Their customer support takes forever to respond, their interface is janky, and they hold your listings and citations hostage if you ever leave they all get deleted which tanks your SEO, they are also extremely expensive. **What problems is Yext solving and how is that benefiting you?** I use Yext to manage multiple citations from one place, simplifying updates for 35+ locations. It's easy to handle listings and locations using it. **Official Response from Yext Inc.:** > Thank you for sharing your feedback with us. We're thrilled to hear that you find Yext helpful in managing your listings and locations efficiently. We apologize for any inconvenience you experienced with our customer support and interface. We strive to provide a seamless experience for our users. Regarding your concern about listings and citations, we understand the importance of data ownership and will work on providing more flexibility in the future. We appreciate your business and appreciate you sharing your experience using Yext. ### 48. Efficient Knowledge Base with Room for Personalization **Rating:** 3.5/5.0 stars **Reviewed by:** Casey S. | Channel Support Manager - SMARTY, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Yext?** I like the layout of information in Yext, as it makes it quick to update. I also appreciate the good support from the Yext team when I raise a ticket. **What do you dislike about Yext?** I find the ease of personalizing the platform needs more development work. I'd like to be able to go in and more easily change a font color, add an image, change the layout of the homepage, etc. Some of it feels restricted or too difficult to do. **What problems is Yext solving and how is that benefiting you?** I use Yext to surface internal processes, policies, how-to guides, FAQs, and training documents. The layout makes information easy to update, and there is good support from the Yext team. **Official Response from Yext Inc.:** > Thank you — we're glad the platform layout is making updates quick and that our support team has been helpful when you need it. Your feedback on personalization is well taken; having more flexibility to customize fonts, images, and layouts is a reasonable ask, and it's the kind of input that helps shape where we invest next. ### 49. Knowledgeable Support with Improvement Needed in Usability **Rating:** 3.0/5.0 stars **Reviewed by:** Barbara L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Yext?** I like that when I need assistance, the representatives I spoke with were always quick and knowledgeable. **What do you dislike about Yext?** I think when updating the website such as adding links, photos, etc. could be a bit more intuitive. The website is confusing and there are too many limits on what you can/cannot do (i.e. font, color, etc.). **What problems is Yext solving and how is that benefiting you?** I use Yext to update my financial advisor's website, navigating content like uploading photos and rearranging content. However, updating the website could be more intuitive. The limits on customization, such as fonts and colors, and the confusing interface are downsides. ### 50. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Yext?** Easily being able to manage Google listings for my bank, including locations and mortgage lenders. The fields are very straightforward and easy to manage. It seems very simple to add keywords to my listings - For example, if a lender gets married, we have the capability to go in there and update the last name. We also have branches opening and closing as a bank, so going and changing addresses or deleting them all together is not difficult at all. Yext helps out a lot with our Bank's SEO. **What do you dislike about Yext?** I am a newer user, so I am still familiarizing myself with the platform and learning best tips and tricks **What problems is Yext solving and how is that benefiting you?** Potential bank customers being able to search for mortgage lenders in our area are able to put a face with a name for a more seemingly personalized approach to a loan. **Official Response from Yext Inc.:** > We're glad to hear that you're finding Yext easy to use and that it's helping with your bank's SEO! If you have any questions or need tips and tricks, feel free to reach out to our support team for assistance. ## Yext Discussions - [BING connection.](https://www.g2.com/discussions/bing-connection) - 1 comment, 1 upvote - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments - [View Yext pricing details and edition comparison](https://www.g2.com/products/yext/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+17%3A17%3A25+-0500&secure%5Bsession_id%5D=828e908e-d6e9-4bf1-8aab-235a554b4634&secure%5Btoken%5D=f3bc0bbe3576d197d19ce0c684c0ab0df11d7af705699e1f4fbda3b9b359fbe6&format=llm_user) ## Yext Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Design** - Breadth of Pre-Built Templates - Mobile - Branding/Themes - Customization **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Knowledge Base** - Q & A - Link Sharing - Searchable **Administration** - User, Role, and Access Management - Policies and Controls - Security - Reporting **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Targeting** - Behavioral Targeting - Contextual Targeting **Performance** - Real-Time Updates - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Segment Trending** - Web - Social - Benchmarks - Finance **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Platform** - User Community - SEO - Flexible Navigation Structures - User, Role, and Access Management - Enterprise Scalability - Internationalization - Dashboards and Reports - API / Integrations **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Security** - Verification - Role-Based Permission - Public vs Private **Standards** - Brand Design Consistency - SEO Standards - Internationalization - Web Accessibility **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Triggered Content** - Geofencing - Triggered Emails - Triggered Messages **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations **Integration** - E-Commerce - PIM - Merchadising **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Analysis** - Custom Dashboards - Reports - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Personalized Content** - Recommendation Engine - Personalized Discounts - Website Personalization **Platform** - Search - User, Role, And Access Management - Mobile User Support - Alerts - Collaboration - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Web Content Management** - Cross-system Integration - Natural Language Interaction **Agentic AI - Digital Governance** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **In-House Management** - Employee Performance - Team Workflow **Communication** - Social Features - 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