Yext Pricing Overview

I appreciate Yext's extensive features and capabilities, which have been incredibly beneficial in managing and aggregating data across multiple platforms. Its ability to auto-update and serve as a singular source of truth ensures seamless propagation of accurate store details to major platforms like Google and Apple. This functionality significantly reduces the manual labor involved in maintaining consistency across thousands of locations. Furthermore, I also value Yext's friendly and relatively quick support team, as they contribute to a positive user experience and address issues efficiently. Additionally, the APIs and connectors provided by Yext facilitate custom data flows for location and review data, enhancing the versatility of data management within our organization. Review collected by and hosted on G2.com.

I am frustrated by the UI glitches in Yext that sometimes prevent the web page from loading properly. It often takes several minutes or requires multiple refreshes to resolve the issue, which is the most frustrating aspect of the platform for me. Review collected by and hosted on G2.com.

Setting up my GMB listings was easy. This is a helpful tool for managing listings. Review collected by and hosted on G2.com.

After nearly a decade as a customer, I can honestly say this has been one of the most frustrating vendor experiences I've had.

Their contracts appear to include annual price increases (mine was approximately 7%), but when I needed help discussing my renewal and unique business situation, getting meaningful assistance proved extremely difficult.

Contacting someone who could actually help was a challenge. The website chat felt almost entirely automated, and I found it surprisingly difficult to locate my contract details and pricing information within the platform. The entire process felt unnecessarily complicated.

This year, we're closing some stores and opening others, so I simply wanted a contract that reflected our changing business needs and prevented us from paying for unused listings. Instead of working with me directly, Yext referred me to a third-party reseller despite our long relationship.

Communication was consistently slow, making it stressful to address a contract that requires 30 days' notice before renewal. Whether intentional or not, the process made me feel like I had very little flexibility as a customer.

I've never felt so undervalued by a marketing partner. In my opinion, Yext prioritized rigid contract terms over building a long-term customer relationship. I expected far better support and professionalism from a company we've trusted for nearly ten years. Review collected by and hosted on G2.com.