Yext Reviews & Product Details

I like the simplicity of Yext, as it allows me to manage everything in one place instead of using multiple vendors. The help videos Yext provides are really great because they let me solve problems on my own and work independently when I need to. I also appreciate how using Yext helps keep all our Google listings up to date, which is really helpful. The initial setup was pretty easy too, thanks to the assistance of a knowledgeable representative. Review collected by and hosted on G2.com.

Definitely, the help center, I would say. We go through many different project managers with Yext. You guys have a big turnover, I feel like, with it. And we don't always get the answers that we're looking for in a timely way. Sometimes it you know, it's many days or weeks or we have support tickets open for a longer period of time, and you know, we need answers right away. And, sometimes the team just doesn't have the answers for us and that's hard to go back to our ops team and share with them that you know, paying for services and yet sometimes we don't have the right tools to get us what we need. Review collected by and hosted on G2.com.

Yext has transformed the way we manage our business listings. The platform's ability to consolidate all of our listings into one centralized location is a game-changer, saving us time and ensuring consistency across platforms. Their customer service is also great. Every interaction I've had with their team has been helpful, and they are quick to respond. Review collected by and hosted on G2.com.

The platform is very feature-rich, which is part of what makes it so effective. However, this comes with a learning curve. It takes time to get fully comfortable with everything Yext offers. Review collected by and hosted on G2.com.

The best location management tool in the world which makes it possible to distribute local store information to all most important publishers. This tool takes you soo much work out of your hands, you can't imagine to manage your brand in the country or worldwide. Also you're able to create all kinds of automations easily to other tools that need local info real-time or sync your event data from Yext to your website in real-time. Review collected by and hosted on G2.com.

The costs to use this tool are a bit high, especially when you have a lot of retail stores and it will take you resources to manage all details of store constantly. Review collected by and hosted on G2.com.

What I appreciate most about Yext is the centralized governance of location data and reviews. Managing reviews at scale is smooth, and the AI-driven support helps streamline responses while maintaining consistency across markets. Review collected by and hosted on G2.com.

What I dislike about Yext is that some updates and fixes can be slow and require manual follow‑ups via support tickets. Troubleshooting integrations often involves clarifying responsibility boundaries, which can make resolution longer in complex setups. Review collected by and hosted on G2.com.

I use it mainly for Ratings and Reviews of pharmacy outlets Review collected by and hosted on G2.com.

The interface is not too consumer friendly, but overall ok. Review collected by and hosted on G2.com.

I use Yext primarily to monitor reputation for a client across all their different locations. I really like that it brings all the different review sites into one platform, which is super helpful for us. I think the user interface is very strong, making it easy to navigate. The analytics are also robust, allowing us to provide strong insights to our client. I find the ability to have prewritten or preapproved responses in a dropdown handy, as it helps my team respond quickly and appropriately with legal language. The analytics features are great for tracking our progress month-to-month and year-over-year, assisting us in identifying trends throughout the year, like when we'll typically see a surge or a lull in reviews. Lastly, the initial setup of Yext was very straightforward and simple. Review collected by and hosted on G2.com.

There's not much. I think the functionality within Yelp can be a little bit cumbersome, but I think that has to do with the API of the Yelp platform. Review collected by and hosted on G2.com.

I like how easy Yext is to use and the great support team. It saves us team time by allowing us to lean on the Yext support team, so we can prioritize other tasks. Review collected by and hosted on G2.com.

Listing licenses could be a bit cheaper. They are quite expensive (around 500 a pop), wish they were more affordable. Review collected by and hosted on G2.com.

I really like the convenience and time savings Yext provides. Being able to update business information once and have it automatically sync across multiple platforms makes managing listings much more efficient. It helps ensure consistent information across directories, which makes it easier for customers to find the business. I found the initial setup to be pretty easy as well. Review collected by and hosted on G2.com.

Overall the platform is very useful, but sometimes listings update take longer than expected to sync. So syncing speed and user experience would make it even better. Review collected by and hosted on G2.com.

I like having all reviews in one place with Yext, as it helps us gather Yelp and Google reviews on one platform and view review ratings and percentages for each location easily. The AI-generated reviews feature is also helpful, especially when we have several reviews to reply to, as it can become repetitive responding to each one. It modifies responses and gives character to each individual review, which boosts efficiency. Plus, the initial setup of Yext was very easy and straightforward. Review collected by and hosted on G2.com.

Having new reviews automatically pop up or receive a pop-up notification when a new review comes in is something I wish Yext would do. I have to continuously refresh our Yext page to view new reviews. Sometimes the reviews don't populate until a day or two later, even though they show up in Google in real time. Review collected by and hosted on G2.com.

I like that I can update my business hours once and it will update everywhere. I also appreciate being able to give access to my staff without having to add and remove them from each platform. Additionally, I find it convenient that Yext is integrated with my website, allowing me to add or remove coaches in Yext and have them appear or disappear on my section of the website. Review collected by and hosted on G2.com.

It's not so much a Yext issue as a permissions issue. Some items are locked for editing by my franchisor, which is super frustrating. There's also the issue of updating Apple Maps. Yext is constantly having a syncing issue. I've updated my business hours in Yext and tried to sync to Apple Maps, but it constantly shows an error, so despite being open for over a year, Apple Maps still lists us as coming soon. Review collected by and hosted on G2.com.