I like the custom detailed reporting and supervisor view. Review collected by and hosted on G2.com.
Automatic post call survey option and option to require agents to code calls with Account codes. Review collected by and hosted on G2.com.
This software allows me to manage and track productivity in real time for my WFH employees. Review collected by and hosted on G2.com.
The reports are not as user friendly to create a pattern and/or trends of actions and productivity. Review collected by and hosted on G2.com.
Training for a user was minimal. After receiving the in-depth and thorough admin training, I was very surprised that the user training was only a short video, but after seeing how calls are answered and handled, it really was that easy to use for everyday users. Being able to track call volume and types of calls is an awesome feature for our company to now have as well. Review collected by and hosted on G2.com.
The serial key code # and needing to obtain that online to submit a ticket seems a bit excessive, but luckily we aren't often submitting tickets. Review collected by and hosted on G2.com.
How seamless this product works with our ACO Phone system. Once all the settings are set up correctly, this system is great. I have 4 full-time users who answer calls with this system. Each answers roughly 45 calls each day, and this system is very easy for even those without a computer background to use. Any question I ever have, support is always there to help with anything I need, from creating wallboards to adjusting a setting. They respond very quickly. Review collected by and hosted on G2.com.
Some of my users wish they didn't always have to use the soft (computer) phone to answer calls. Users sometimes wish there could be an option to use the actual desk phone instead. Users can use the desk phone if the call does not come through to them with Xima CCaaS. Review collected by and hosted on G2.com.
Xima CCaaS is very user friendly and helps our clients easily migrate into a new platform. The built-in reporting is very easy to use and easy to navigate. Customer support post-install is the best around. Review collected by and hosted on G2.com.
Nothing to dislike about the platform or team, support for call recording on physical handsets would be a great improvement. Review collected by and hosted on G2.com.
The program is user friendly and has more features. Review collected by and hosted on G2.com.
I haven't found anything that I don't like. Review collected by and hosted on G2.com.
Xima's wallboard feature allows full transparency for everyone in the company to see who is available and who is not. Review collected by and hosted on G2.com.
Xima does not have the best email response time. Review collected by and hosted on G2.com.
Customizable dashboards, very reliable compared to our legacy platform. Review collected by and hosted on G2.com.
Using Ring Central, no real way to park calls, however this issue would be on the RC side. Review collected by and hosted on G2.com.
We got Xima CCaaS for better reporting initially. The other platforms we had were unable to go into the depth that Xima did. Quickly discovered other awesome features though, like queue callback, overflows, and extremely customizable queues. Review collected by and hosted on G2.com.
So far nothing. One thing that is a little strange is the use of the desktop app, Chronicall, to administer. But this is not an issue, just takes a bit of getting used to. Review collected by and hosted on G2.com.
The ability to have full management capability of calls and reporting to improve phone calls Review collected by and hosted on G2.com.
I've never had a time where I disliked Xima CCaaS but the only issue is it being really seamless between our phone system and Xima Review collected by and hosted on G2.com.
Averages based on real user reviews.
2 months
10 months
9%
