Xima CCaaS Features

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them.

Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference.

Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers.

Provides voice call functionality. This feature was mentioned in 11 Xima CCaaS reviews.

Based on 10 Xima CCaaS reviews. Provides an interface for one or more social media channels.

Based on 10 Xima CCaaS reviews. Includes or integrates with live chat initiaited from the company's web site.

Accepts contacts initiated through SMS or other mobile text functions. This feature was mentioned in 10 Xima CCaaS reviews.

Allows CSRs to receive and answer customer emails. This feature was mentioned in 10 Xima CCaaS reviews.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. 12 reviewers of Xima CCaaS have provided feedback on this feature.

Callers can be routed to a queue or placed on hold until an agent becomes available. 12 reviewers of Xima CCaaS have provided feedback on this feature.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality. 11 reviewers of Xima CCaaS have provided feedback on this feature.

Based on 10 Xima CCaaS reviews. Provides some level of analytics based on keywords and vocal tones.

Based on 10 Xima CCaaS reviews. Has auto dialing or predictive dialing functions for outbound use.

Based on 11 Xima CCaaS reviews. Includes an interactive phone menu.

As reported in 10 Xima CCaaS reviews. Populates CSR's screen with available customer data.

Maintains and shares information across channels and agents as the case progresses. 10 reviewers of Xima CCaaS have provided feedback on this feature.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. 11 reviewers of Xima CCaaS have provided feedback on this feature.

As reported in 12 Xima CCaaS reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 12 Xima CCaaS reviews.

As reported in 10 Xima CCaaS reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Allows supervisors/managers to record and review telephone conversations of agents. 12 reviewers of Xima CCaaS have provided feedback on this feature.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 12 reviewers of Xima CCaaS have provided feedback on this feature.

As reported in 12 Xima CCaaS reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

Based on 12 Xima CCaaS reviews. Allows users to access the software using mobile devices.

Based on 13 Xima CCaaS reviews. Provides queue management in case of increase in case/call inflow.

As reported in 13 Xima CCaaS reviews. Allows distribution of incoming calls to agents.

Based on 13 Xima CCaaS reviews. Allows users to request a call back.

Based on 12 Xima CCaaS reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents. This feature was mentioned in 13 Xima CCaaS reviews.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 12 Xima CCaaS reviews.

As reported in 12 Xima CCaaS reviews. Allows managers/supervisors to evaluate the performance of agents.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting