Xakia Reviews & Product Details

This is a beautiful product. It performs exactly as intended, thanks to its intuitive user interface. Unlike many other systems that attempt to address every legal department issue and end up cluttered and overpriced as a result, Xakia stays focused and efficient. Xakia's customer service is outstanding, whether through their FAQ articles, chat, live online support, or our dedicated customer rep. We use Xakia for matter management and spend management. We have not yet used it for intake. Have been a customer for 4+ years (though spend management for just the last few months). Review collected by and hosted on G2.com.

Nothing for what is designed to do. Eventually would like to see a more robust contract management system (advanced workflows, AI for saving documents and suggested paths, etc.) and ebilling (true ebilling, not just spend management which is kind of a lite version). Then we would have a single platform for all. Review collected by and hosted on G2.com.

I like the simplistic user interface of Xakia. It doesn't need to be flashy; it just needs to work, and it works by keeping track of data. I appreciate how it asks very direct targeted questions to legal requesters and integrates with NetBox, which provides seamless interaction. Review collected by and hosted on G2.com.

Xakia needs to adopt AI quickly, as other legal software has started moving in that direction. However, there needs to be a balance in doing so without making the interface more complex. Also, it would be helpful to have a simple contract redlining feature, which could be available on a more expensive tier or as an add-on. Review collected by and hosted on G2.com.

There are so many things I like - it is user friendly and well designed; the support team were amazing with implementing and integration; the analytics and reports are insightful; and we are excited by the additional features and the improvements the Xakia development team continue to roll out! Review collected by and hosted on G2.com.

I'm struggling to think of any... our legal team and clients are loving it! Review collected by and hosted on G2.com.

Ease of use. I also really appreciate how quick the customer service team is. Review collected by and hosted on G2.com.

There are a couple of features I would like to have. I would like to be able to create a general matter then be able to create "mini-matters" within the main matter to track general tasks and docs. Review collected by and hosted on G2.com.

The team on the Xakia helpdesk are incredibly responsive, and suggestions for enhancement to the system are shared across all Xakia clients as applicable. Review collected by and hosted on G2.com.

As with all new systems, especially when making significant customisation, there were a few teething problems, however, these were not significant and were easily and efficiently resolved. Review collected by and hosted on G2.com.

Ease of implementation-we were up and running within one day. No change management lift comparable to other matter management platforms. Dashboards are fantastic and interactive. Reporting is robust and easy to understand. Integrations are best in class. Review collected by and hosted on G2.com.

There have been some occasional bugs but all fixed very quickly. No real cons. Review collected by and hosted on G2.com.