
Having WorkBoard implemented across our entire organisation has meant everyone is reporting their progress in one place; this gives global visibility of what teams are achieving (and also where they might be struggling), reducing the tendency for teams to operate in silos, encouraging collaboration and reinforcing the 'common goal' mentality.
As someone with administrator responsibilities in the platform, it's important for me to have easy access to effective technical support - we have a fantastic Customer Success Manager who understands the structure of our business, what our strategic goals are and will actively work with us to ensure we are getting the most out of WorkBoard. The online 'help' articles are comprehensive and thorough, and if we ever find we need to raise a support ticket, the response time is fast, usually within an hour, and the support engineers remain engaged until the issue is resolved.
Workstreams in WorkBoard have proven particularly useful, they are now used widely across the business, and not only for OKR related projects - in addition to allowing teams to easily report progress towards key results, they allow for easy collaboration and management of projects as well as providing clear ways to identify tasks that are stalled or at risk.
We're just starting to lean into the AI-generated team briefs - having a short bullet point summary of your team's progress including significant wins and off-track results automatically emailed at a scheduled time allows our leadership to go into meetings and project reviews fully informed with minimal effort.
WorkBoard's overall ease of use and the functionality it offers means it has become part of the standard day-to-day for a significant number of our team - an increasing number of meetings are taking place within WorkBoard and the ability to integrate OKR progress and workstreams directly into the agenda has been a game-changer for maintaining momentum through each quarter. Review collected by and hosted on G2.com.
Although relatively minor, if I could make one change it would be to allow Admin users greater access to users' profiles to allow for more meaningful internal support with OKR setup and general troubleshooting; a 'log in as' function would be really useful. Review collected by and hosted on G2.com.
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