Willow Servicing Reviews & Product Details

With post-closing automation, Willow has reduced so many manual tasks for our staff. Payment collections and servicing transfers are a breeze now - they require no human touch. We feed the platform the details and the system does all the rest. As a digital lender, Willow was important for our brand. We can provide borrowers with a customized online portal that's intuitive and easy to use. Willow also allowed us to customize the language on monthly statements and goodbye letters, which our marketing team loved. The setup was quick and the customer service is truly top-notch. Review collected by and hosted on G2.com.

I would like to be able to customize fields within the loan dashboard. There is an option to update columns (and very easily), but the columns don't save once a user logs out. It's a tiny dislike and I'm sure it's on the roadmap for the future! Review collected by and hosted on G2.com.

Willow works endlessly to evolve and to try and streamline every process. It makes my job easier and gives me time back in my day. Also, customer service is outstanding. Review collected by and hosted on G2.com.

I don't see a downside yet. With Willow constantly improving, most of my issues are resolved before even becoming an issue. Review collected by and hosted on G2.com.

Willow's automation is a huge time saver for us. They enhance the site and add new features often. The dashboard is easy to use, and reports are comprehensive. The client support team is fantastic! Review collected by and hosted on G2.com.

The only downside to the client dashboard is that the customizable columns are not saved to my view upon signing out. My custom view has to be recreated each time. Review collected by and hosted on G2.com.

Willow platform is easy to use and regularly updated. Customer support is excellent! Review collected by and hosted on G2.com.

There are no downsides to using Willow. Would like longer term servicing options. Review collected by and hosted on G2.com.