# TurnKey Lender Reviews **Vendor:** Turnkey Lender **Category:** [Loan Management Software](https://www.g2.com/categories/loan-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 19 ## About TurnKey Lender TurnKey Lender is a global ULM (Unified Lending Management) leader. The company designs and develops intelligent award-winning software products that automate the entire lending process. The solution's capabilities cover traditional and alternative lending, SME financing, grant management, money lending, leasing, trade finance, in-house financing, and more. TurnKey Lender serves customers in 50+ countries, and the list keeps growing. As a pioneer in the development of AI software for lenders, TurnKey Lender is quickly gaining traction within regions like the United States, APAC, and the EU. All types of lenders are already using the company's solutions ranging from large/mid-size banks, digital lenders, and multi-finance companies to trade finance operators, traditional and non-traditional lenders, and telecoms. Reach out and request a free personalized demo from the TurnKey Lender team. ## TurnKey Lender Pros & Cons **What users like:** - Users praise the **responsive customer support** of TurnKey Lender, essential for seamless onboarding and ongoing assistance. (1 reviews) - Users appreciate the **customization capabilities** of TurnKey Lender, allowing seamless adjustments to processes and products. (1 reviews) - Users value the **efficient processes** of TurnKey Lender, significantly reducing manual effort in the lending cycle. (1 reviews) - Users appreciate the **quick response** of TurnKey Lender's support team, enhancing the overall onboarding experience and maintenance. (1 reviews) - Users praise the **simple process** of TurnKey Lender, enabling seamless automation and customization in the lending cycle. (1 reviews) **What users dislike:** - Users report **poor performance** with advanced feature implementation and occasional support delays affecting their experience. (1 reviews) ## TurnKey Lender Reviews ### 1. Easy to use end to end lending platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about TurnKey Lender?** It's an end-to-end and user-centric platform. We're a UK-based agency serving banks, and we required a solution that would enable them to automate the end-to-end lending cycle - from intake of applications, through underwriting, decisioning, servicing, and reporting - and TurnKey Lender fulfilled that requirement to the letter! The automation functionality and customizable processes have already reduced manual effort and processing time for all the clients by a significant margin. I also value the ease with which we can modify credit products or redefine scoring models without substantial technical effort. Their support team was very responsive during onboarding and is a solid partner for maintenance and development. **What do you dislike about TurnKey Lender?** Yes, the platform itself is solid, but there is some learning curve as to implementing some of the more advanced features, especially when integrating with the legacy systems. There are a few spots in the UI that would benefit from a bit of modernisation or UX fine-tuning, but this does not impact functionality. And while support is responsive and very knowledgeable, we’ve had some slippage at times with requesting more customized feature fine-tuning. With that being said, once engagement is started, their team is solid on follow-through. **What problems is TurnKey Lender solving and how is that benefiting you?** TurnKey Lender is assisting us in solving some of most critical pain points for our lending organization. Previously, we had a mixed method with manual processes and other tools, which made decision-making take longer and left us at greater risk for mistakes. TurnKey Lender rolled all that into one umbrella platform – automating credit decisioning, enhancing compliance tracking, and delivering real-time visibility into the loan lifecycle. It has also allowed us to get new credit offerings to market more rapidly and to serve customers better, most significantly in underserved markets. Its workflow configurations and integrated risk assessment capabilities allow us to make more intelligent, data-driven decisions with greater flexibility in how we manage different loan types. It has also improved operational efficiency, reduced turnaround times, and allowed us to expand with confidence. ### 2. Great loans management system customized for different geographies and products, excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Admin o. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about TurnKey Lender?** Significant number of settings that allows you to adjust for different products. API documentation is excellent and allows for quite flexible building of additional services. Multiple types of users, allowing split responsibilities and overall automate workflow. Flexibility in creating different reports for organizational needs. External integrations with sms, email and payments services. Possibility to use in different countries (local integrations available) Faster and more reliable way to jumpstart operations (vs in-house development) **What do you dislike about TurnKey Lender?** Some features are still in development but expected soon: more reporting options, even more API methods Would like to make certain changes even faster Limited to private clients (lenders) only - would be great to have some SME functionality **Recommendations to others considering TurnKey Lender:** Go ahead if you are small company, check if you need any advanced options **What problems is TurnKey Lender solving and how is that benefiting you?** Managing loans, make credit decisions, managerial reporting for financial company, implement risk scorecard, client portal ### 3. User-friendly loan platform with superb team management **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about TurnKey Lender?** Customer service of the team management as well as the usability of their platform. **What do you dislike about TurnKey Lender?** There is nothing that I dislike about Turnkey. **Recommendations to others considering TurnKey Lender:** Turnkey is a great option for those who want to get into the lending business. From loan origination til the end of a loan cycle, Turnkey has all the features you need for your business. **What problems is TurnKey Lender solving and how is that benefiting you?** TurnKey has helped my lending business be more efficient as it provides everything we need in a loan cycle. ### 4. Easy to Use for Vendor and Consumer **Rating:** 5.0/5.0 stars **Reviewed by:** Janielle M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2020 **What do you like best about TurnKey Lender?** The interface is easy to use for us and for consumers. The platform easily integrates with multiple payment processing and electronic signature companies. **What do you dislike about TurnKey Lender?** Setting up the populations on the loan agreement had differing merge fields for the same thing. Luckily the turnkey staff were able to help me get it corrected for me. **What problems is TurnKey Lender solving and how is that benefiting you?** We use turnkey for loan origination and servicing. It seemsly moves the loan from one area to the next and allows us to review all the information we need to make a decision in a logical format ### 5. Cost-effective, Straightforward, Flexible, Modern, Caveats **Rating:** 4.0/5.0 stars **Reviewed by:** Spike H. | Founder and Executive Director, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2019 **What do you like best about TurnKey Lender?** Love the true cloud-based approach. Accessibility and flexibility with users is great, and the base setup is pretty close to perfect for general use. No-nonsense and built-in restructuring is great. Simple setup for loan products and key integrations out-of-the-box (ACH payments, SMS and email updating) make it easy to deploy and get running. Out-of-the-box fraud checks and some limited loan application customization out of the box is nice. Looking forward to seeing the risk analysis as we develop our portfolio. The Turnkey team has been great to work with. Updating the score upward as the last time we requested additional customizations they rolled out some of the features to the default box solution which is great. **What do you dislike about TurnKey Lender?** Customization capability out of the box is somewhat limited with regards to customizing the loan application -- any customizations that you want to be included in the risk analysis require the Turnkey team stepping in. Using a custom loan agreement template also is extra (theirs is probably not adequate for use as a licensed lender in the US). That being said, the Turnkey team has been extraordinarily helpful in helping roll out customizations and working with us on timelines and unique customizations that we requested. Would have liked integrations w/ cloud-based accounting software out of the box -- not critically important, but I expect more orgs that want to utilize true cloud-based lending platforms probably don't want to be tethered to the traditional on-computer Quickbooks. After using for a while I have a few other caveats: default portfolio exports are limited, reporting page is very limited (no way to run various reports), automatic loan document generation does not apply to restructured loans for some reason (fixed now), payment integrations only work with automatic scheduled payments (you cannot simply run a payment -- you have to go to the payment processor itself, manually run the payment, then manually log in Turnkey). Last caveat was issues w/ technical help. Was having problems running ACH payments manually through Turnkey: the system appears to allow this (and even says that it *will* use the payment integration). We would submit the payment in Turnkey and it would register a successful payment, but was never uploading the ACH payment to the processor. After going back and forth in circles for weeks the tech help eventually said that processing payments manually just isn't supported (and used a graphic showing that manual card payments weren't supported -- not what I was trying to do). Frustrating but not a deal breaker. **Recommendations to others considering TurnKey Lender:** If you are looking for a focused, affordable, flexible, true cloud-based loan management platform then this could very well be it. Lacks some of the extras that other lenders have but has the core functionality down pat. Exhaustively test w/ free version before migrating to make sure missing caveats won't disrupt workflow. **What problems is TurnKey Lender solving and how is that benefiting you?** We are trying to expedite our lending process, make it more efficient, and give ourselves greater automation and flexibility in processing, disbursing, and restructuring loans. We are mostly looking forward to the benefits of setting up automatic ACH payments via one of the Turnkey integrations, which we expect will help us greatly reduce our delinquency rate. We serve the riskiest segments of the consumer loan borrowing population so are trying to reduce opportunities for borrowers to become delinquent however possible. ### 6. Best value for money (lending software) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about TurnKey Lender?** With no financlial background to aid in complex calculations for a short term loan business, this software makes you an expert at the click of a button. From origination, underwriting, servicing and collection. It also reduces staff costs and unecessary human error. **What do you dislike about TurnKey Lender?** The translation to Portuguese could use some improvement. This has already been discussed with the vendor and we are working on it. **What problems is TurnKey Lender solving and how is that benefiting you?** At the moment we have no problems. There so many benefits with the platform. At first I under estimated the power of this platform. As a short term loan business in a market that has so many informal money lending services, I did not expect the Turnkey Lender platform to be a marketing tool. It's so user friendly and clients started flowing in by reference from previous clients. What I had budgeted as a startup capital to lend out was finished within two months. In the near future, we are expecting to increase the loans and get additional services from TurnKey Lender. ### 7. Easy to implement tool, simple and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Aina R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2020 **What do you like best about TurnKey Lender?** Easy and quick deployment of the basic package. The fact that TurnkeyLender integrates origination to collection and offers a robust risk assessment tool are also strengths of the tool. **What do you dislike about TurnKey Lender?** Some integrations have taken time. Additionally, flexibility in report production would be a great advantage. **What problems is TurnKey Lender solving and how is that benefiting you?** We wanted to speed up the loan granting process that we issue, and TurnkeyLender allowed us to drastically reduce the time for risk assessment related to these loans. ### 8. Turnkey saves us 1000 man-hours each year processing loans **Rating:** 4.5/5.0 stars **Reviewed by:** Jon L. | National Director of Finance & Risk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about TurnKey Lender?** - Online applications eliminated about 400 hours of data entry on paper forms - Much simpler than the legacy software. Things that took 100 steps previously are now done in 10. - Automated notifications - The Turnkey team has been very responsive configuring the solution to our needs - Plays nice with other software - we are able to connect it to our Business Intelligence software, and will be integrating with our CRM **What do you dislike about TurnKey Lender?** - Reporting is basic, but we always intended to connect it to a business intelligence software, so doesn't impact us - Limited task management. You can't assign tasks to specific team members, for example. - CRM functionality is limited as well, but again, we are going to connect it to our CRM. **Recommendations to others considering TurnKey Lender:** Spend a bit more time planning. The dev team is in Ukraine, so factor in some language barrier issues. Our PMs english is great, but I think it's natural to have mis-communication when discussing things not in your native tongue. **What problems is TurnKey Lender solving and how is that benefiting you?** - Between online applications, e-signature on loan docs, process simplifications - we've saved 1,000 man hours processing loans last year. - The speed and consistency of Turnkey is much better than the legacy system, which means less staff stress due to systems not working - Our loan volumes have almost doubled in the past 2 years, and we are targeting 50% this year. We achieved this without adding any staff. Without an efficient back office system, this would not be possible. ### 9. Easy to utilize **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew D. | Loan Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about TurnKey Lender?** It is easy to utilize and extremely simple to pursue the screen prompts. For our situation, we are putting forth financial specialists the possibilty to put resources into shopper credits in Africa. The framework parts the clients into 3 client classes and does not mistake every client for huge amounts of usefulness which at last befuddles them and does not really include much . We needed a basic and straight forward framework and that is the thing that we got particularly since our necessities were somewhat fluffy in any case. So not giving you an excessive amount of too soon made our activity much simpler. **What do you dislike about TurnKey Lender?** it's a great program, Honestly, I can't think of much I don't like about Turnkey Lender. **Recommendations to others considering TurnKey Lender:** On the off chance that you are searching for an engaged, reasonable, adaptable, genuine cloud-based credit the board stage then this could in all likelihood be it. Comes up short on a portion of the additional items that different banks have however has the center usefulness under control. **What problems is TurnKey Lender solving and how is that benefiting you?** We are attempting to speed up our loaning procedure, make it progressively productive, and give ourselves more prominent robotization and adaptability in handling, dispensing, and rebuilding advances. We are for the most part anticipating the advantages of setting up programmed ACH installments through one of the Turnkey reconciliations, which we expect will help us incredibly decrease our wrongdoing rate. We serve the most dangerous fragments of the purchaser credit obtaining populace so are endeavoring to diminish open doors for borrowers to end up reprobate anyway conceivable. ### 10. Turnkey Lender Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Tarek R. | Chief Executive Officer, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2018 **What do you like best about TurnKey Lender?** It is very simple to use and very easy to follow the screen prompts. In our case, we are offering investors the possibilty to invest in consumer loans in Africa. The system splits the users into 3 user categories and does not confuse each user with tons of functionality which in the end confuses them and does not necessarily add much . We wanted a simple and straight forward system and that is what we got especially since our requirements were slightly fuzzy to begin with. So not giving you too much too early made our job a lot easier. **What do you dislike about TurnKey Lender?** The software does not have a lot of reporting functionality or at least does not come with it as a menu item but must be paid for additionally. That was our only issue which we will address with asking for that as an extra. However given the overall cost effectiveness of the product, this is more than compensated. **What problems is TurnKey Lender solving and how is that benefiting you?** We are planning an African focused market place lending platform and this software has given us the functionality to give to our clients to invest in consumer loans across a number of Banks we have accredited as banks that have a robust and solid loans to re-finance. We wanted a software that was simple and cost efficient and that we could build on as we expanded. TKL gave us that . Whlst we have still not gone live, as this is oending regulatory approval, we are confident that the software will serve us well for at least 24 months before we start to tweak it and add to its functionality. ### 11. Turnkey Lender **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about TurnKey Lender?** How quickly it pulls requested/needed information. How we can received FICA scores immediately which makes our review process much quicker. It allows us to notify those who pre-qualify in minutes as they know immediately Ana so do we which speeds process and allows for more production from emoloyees. **What do you dislike about TurnKey Lender?** There really wasn’t anything that I disliked but if I have to choose something due to your minimum requirements then I would have to say that this product isn’t really unique and there are others on the market that does same service and just as well as this one. **Recommendations to others considering TurnKey Lender:** Recommend that they definitely give it a try and see how it incorporate with their companies needs. It really is a good product. **What problems is TurnKey Lender solving and how is that benefiting you?** Making process faster. Receiver more and faster productivity from employees. No wait time for FiICA scores Notify retailer much faster if pre-qualification ### 12. Good Box Solution for New Lenders **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about TurnKey Lender?** Very stable, well made, allows quick go to market with quite a sophisticated technology stack **What do you dislike about TurnKey Lender?** The customization is not as easy, but this is always the case. Think about how much having a full Tech team on site would cost to be able to fully customized systems for lending. Turnkey Lender is great deal! **Recommendations to others considering TurnKey Lender:** Great solution for lenders! **What problems is TurnKey Lender solving and how is that benefiting you?** Origination, Underwriting, Servicing for lending ### 13. Excellent LMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2019 **What do you like best about TurnKey Lender?** TKL has been instrumental to our companies launch and success. They provide a highly customizable and flexible platform that allows us to offer competitive products and services to our customers. **What do you dislike about TurnKey Lender?** We have not had any issues with TKL and do not have anything to dislike. **Recommendations to others considering TurnKey Lender:** When sourcing a CRM for our lending platform we were unable to find anything close to the services and quality provided by TKL. We highly recommend using TKL as a solution for any type of lending platform. **What problems is TurnKey Lender solving and how is that benefiting you?** We offer custom loan solutions to customers and clients. We would not have been able to do this if not for the options, development expertise, and quick turnaround offered by TKL. ### 14. Impressive system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about TurnKey Lender?** A simple base system but with customisation opportunity also. The team is eager to provide the best solution for our business. **What do you dislike about TurnKey Lender?** A full customisation seems a perfect solution but reality is that an excessive want/need. There is no dislike as such, just the reality of understanding the system to utilise best what is provided. **Recommendations to others considering TurnKey Lender:** It depends on volume of customers and complexity of the product your have. This is a great solution for any business in our industry and in particular for smaller business without the budget to full customise. **What problems is TurnKey Lender solving and how is that benefiting you?** This has helped onboard customers more efficiently and integrated services so our teams work is more centralised and less labour intensive. ### 15. Reliable and quick to respond **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa S. | Chief Operating Officer, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about TurnKey Lender?** What I like about the system is that almost everything we need to operate efficiently are available. The system’s access restrictions and the initial credit scoring helped us implement internal control policies. The reports are also very helpful in determining the status of our loan portfolio and it’s real time. **What do you dislike about TurnKey Lender?** Nothing so far except that we have not attain the volume of transaction to be cost effective **What problems is TurnKey Lender solving and how is that benefiting you?** Efficiency and internal controls ### 16. I've had a great experience with Turnkey Lender. **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | President, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2019 **What do you like best about TurnKey Lender?** Software is user-friendly and simple. It covers a wide scope within the lending activities. Customization has been very important. System up-time has been at 100%. Great software! Great People! **What do you dislike about TurnKey Lender?** The system is great, but we definitely needed customization for our specific environment. **What problems is TurnKey Lender solving and how is that benefiting you?** As a new lending company, we needed software to manage our portfolio. Turnkey has been a great benefit in getting us off the ground. ### 17. turnkey lender is a game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Shipbuilding | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about TurnKey Lender?** The platform was clear and easy to navigate **What do you dislike about TurnKey Lender?** the loan programs were a little restrictive. **Recommendations to others considering TurnKey Lender:** learn the underwriting guidelines **What problems is TurnKey Lender solving and how is that benefiting you?** working capital ### 18. Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2017 **What do you like best about TurnKey Lender?** I really enjoy this product! The interface is really easy to use. **What do you dislike about TurnKey Lender?** Sometimes the software is slow and has a few slow points. **What problems is TurnKey Lender solving and how is that benefiting you?** I use this software for loans and for analyzing credits. ### 19. Great software - Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Principal, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2016 **What do you like best about TurnKey Lender?** I was very impressed with the implementation team and their ability to understand our requirements and customize the software accordingly. They were always very responsive to our needs. **What do you dislike about TurnKey Lender?** The set up fee for the SAAS model was a bit high, but when you compare the overall economics to the full licensing model. it made licensing more attractive. **What problems is TurnKey Lender solving and how is that benefiting you?** We were implementing a loan capture system for veterinary hospitals. - [View TurnKey Lender pricing details and edition comparison](https://www.g2.com/products/turnkey-lender/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A37%3A13+-0500&secure%5Bsession_id%5D=f8418837-3bca-482e-9cf4-cfc7c61e2d7a&secure%5Btoken%5D=2c3a7fa674c02f6e8bb1795da56ff73c211026f9933768b14ba3d30abc71ea67&format=llm_user) ## TurnKey Lender Features **Platform Data** - Visualization **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Automation - Debt Management** - Borrower Management - Deal Monitoring - Recovery Automation **Agentic AI - Loan Origination** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI** - Cross-System Integration - Multi-Step Planning - Autonomous Task Execution - Autonomous Task Execution **Platform Interoperability** - Pre-Built Connectors **Identity Verification** - ID Scanning - KYC - Credit Check **Document Management - Debt Management** - Document Management - Digitized credit agreements **Reporting & Analytics** - Export Capabilities - Custom Reports - Dashboards & Visualizations **Platform Additional Functionality** - Dashboard - Multi-Factor Analysis - Cloud **Hyper-personalisation - Debt Management** - Interactive Self-Service Tools - Personalised Dashboarding **Agentic AI - Digital Customer Onboarding** - Decision Making **Compliance & Security** - Audit Trails - Role-Based Access Control - KYC/AML Compliance **Platform Basics** - Reporting **Analytics - Debt Management** - Reporting - Insights and Forecasts **Agentic AI - Financial Risk Management** - Natural Language Interaction **Agentic AI - Debt Management** - Proactive Assistance ## Top TurnKey Lender Alternatives - [Finflux](https://www.g2.com/products/m2p-fintech-finflux/reviews) - 4.6/5.0 (104 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews) - [LendingPad](https://www.g2.com/products/lendingpad/reviews) - 4.7/5.0 (166 reviews)