The most interesting aspect is definitely the ability to customize the software in almost every small part, from the name of the tabs to the more complex structures of automation and workflow management.

The software is also quite lightweight and, working on the web, runs very well on any machine, even the oldest ones.

The part I definitely appreciate the most is the ability to have open APIs, which allows me to integrate the CRM with any external software, from Google Apps Script to Cloudflare. The only limit is given by the external software itself, but so far I have done everything I needed with great ease.

An honorable mention to the technical support, always decisive and effective. Review collected by and hosted on G2.com.

The entire user interface should generally be improved, particularly the creation of newsletters (from target management to template creation) and the automation processes (Business Process Manager). Review collected by and hosted on G2.com.

It is interesting to have the possibility to modify the interface of the various modules according to needs (although, clearly, with customizations for a fee). Moreover, it is reassuring to know that you can talk to someone when needed: the sales representative and the technical representative are always available. There are also many native features, which are far from negligible. Review collected by and hosted on G2.com.

The response times to tickets are sometimes too long. Additionally, the overall speed of the CRM is low, especially when working on very heavy Modules (which should still be expected). I also notice the lack of some features that I consider basic in a CRM, such as the history of correspondence with certain clients and the ability to better manage the lines in quotes (or orders), etc. Review collected by and hosted on G2.com.

What we appreciate most about VTENEXT is the flexibility of the platform and the ability to truly adapt it to the client's business processes, without having to radically change the company's way of working.

From an operational standpoint, we make extensive use of automations, workflows, and integrations with external tools, which allow us to reduce manual activities and significantly improve commercial and administrative organization. The API and customization aspects are also strengths that enable us to develop vertical solutions for clients with specific needs.

In terms of UI/UX, the system is intuitive and has greatly improved over the years, especially in the management of dashboards and internal processes. The overall performance is also good, even on installations with many users and data.

Another aspect we consider of great value is the support: the VTENEXT team is competent, available, and open to technical discussions, a characteristic not always guaranteed in the software sector.

From an ROI perspective, for many companies, the benefit is tangible because it allows them to centralize processes, reduce operational dispersion, and have better control over clients, activities, and business opportunities. Review collected by and hosted on G2.com.

Like any very flexible and comprehensive platform, VTENEXT requires an initial phase of analysis and proper configuration to be fully utilized. For companies that are not well-structured or without proper initial support, the number of available features can initially seem complex.

Some interfaces and advanced configurations could be made even more modern and straightforward, especially for non-technical users. Also, managing some very specific customizations requires fairly in-depth technical skills.

From our point of view, it would be interesting to continue investing further in AI functionalities and low-code/no-code tools, to make the creation of advanced automations even simpler for business users.

That said, the continuous evolution of the platform and the attention to partners and customers are aspects that we have always appreciated over the years. Review collected by and hosted on G2.com.

The solution is quite powerful and flexible, it has allowed us to digitalize more than 50 company processes. We are able to get in all the necessary information for making the processes more efficient. The interface is flexible enough for our requirements Review collected by and hosted on G2.com.

Some times for developers is not so easy to use maybe due to it's low code experience. We are not using the latest version and maybe we are missing some features that might make their work a bit easier (es. less amount of clicks) Review collected by and hosted on G2.com.

First of all, I can say that we are very satisfied with this product. Its high customizability has allowed us to design tailored workflows and to initiate new projects for the digitalization of our internal processes. From contracting, through managing customer calls with number recognition thanks to the plugin that integrates our telephone switchboard with the CRM, to handling complaints, Vtenext has proven to be an extremely versatile and powerful tool.

One of the most appreciated aspects of Vtenext is the ability to link individual information to multiple entities. For example, an email can be associated with a ticket, which in turn can be linked to a record. This network structure is essential for facilitating the consultation of a customer's data and ensuring the preservation of information. Even if the original email is lost, it will still remain visible within the ticket.

Among the projects currently underway, we are working on managing newsletter campaigns. Furthermore, given the success achieved with the contracting project, we are developing a new process for contracting a new sales line, even more complex and articulated.

In summary, the main strengths of Vtenext are the completeness of information, the high customizability of the software, and the integration with external systems, which is almost always available. Additional credit should be given to the technical service, always ready to propose solutions to our requests.

We are very satisfied with Vtenext and wish to continue this fruitful collaboration for future projects as well. Review collected by and hosted on G2.com.

The only flaw we have found concerns the redirects on the various modules within a process, which sometimes are not the expected ones and force the user to return to the exact point to advance. However, I am sure that this aspect can also be improved. Review collected by and hosted on G2.com.

flexibility and ease of use of the tool Review collected by and hosted on G2.com.

ticket management, more than anything, the response times Review collected by and hosted on G2.com.

The platform has helped us streamline our processes, and the team is extremely helpful and knowledgeable. They don’t just solve problems but also provide valuable consulting insights. Another major advantage is their flexibility; they truly know how to nurture the client relationship. VTE is perfect for those who want more from a single platform. Review collected by and hosted on G2.com.

We use the cloud version, and it’s been an experience with zero issues, only benefits. Review collected by and hosted on G2.com.

I like that they are always available to support us and always give a quick response. I like that the platform is very flexible to develop personalized solutions according to our company's needs. We have developed a couple personalized projects, receiving full support on what is needed from project management and from the technical support. Review collected by and hosted on G2.com.

Because of having this possibility of personalization with full technical support any change has additional costs that might be high. Also any update of the version of the software has an additional cost. Some of the features require the technicians to modify them, when it could be easily modified by an admin user. Review collected by and hosted on G2.com.

The need to collect all the information from the market and its interactions with our company, led us to have to use a system like CRM. The one proposed by VTE immediately seemed simple, therefore suitable for all users, but above all customizable. Each company has its own peculiarities and ours is no exception. With a little training you can easily generate modules that exactly reflect the company's operations and are easily queried. Review collected by and hosted on G2.com.

There are no aspects that have disappointed us or that have been missing. Unfortunately, it is more our responsibility not to have been able to use all the possibilities offered by this software for internal IT policies that sometimes lead to oversimplifying what can be done. But it certainly does not depend on VTE. Review collected by and hosted on G2.com.

The most useful aspect of vtenext is its deeply rooted customer-centric approach, which extends not only to an intelligent, convenient, and well-designed navigability but also to a functionality design that never loses sight of the product's ultimate goal: understanding the real profitability of customers (economic and strategic), and providing you with maximum visibility about that and all the instruments to manage the customer processes. Technically, the vtenext develops all its power through the logic approach of its modules and workflow's engine that gives you the possibility to create your processes exactly as you need. Review collected by and hosted on G2.com.

The basic settings are made for small contexts and need to be carefully customized to cover all the various scenarios that can be present in a big company. Review collected by and hosted on G2.com.