EU data residency in writing. We build AI phone receptionists for small businesses in Greece, and our clients (law offices, and later medical practices) need caller data to stay in the EU. Voximplant gave us a signed confirmation, and support confirmed that calls from callers abroad are still processed in the EU. That was the deciding factor for us.

Control at the code level. VoxEngine lets us write the whole call logic ourselves in JavaScript, which matters when you’re building something a no-code builder can’t do. We connect our own AI endpoint through the Deepgram Voice Agent connector, and the platform gets out of the way.

People who actually answer. Support tickets get real, specific replies, and the team on Discord went as far as chasing a third-party vendor on our behalf. For a one-person company that makes a big difference.

For a niche case like ours (Greek language, EU-only data, our own AI), we haven’t found another platform that covers as much. Greek numbers, an SMS sender name and number porting were all set up quickly with support’s help. Review collected by and hosted on G2.com.

No version history for scenarios. There is no built-in way to see or restore a previous version, so we archive every deploy by hand. For a small team, a one-click rollback would be a real safety net.

Third-party connectors lag behind the vendor’s own API. The Deepgram Voice Agent connector doesn’t expose everything Deepgram offers (for example, changing the AI endpoint mid-call), and we found that out by testing rather than from the docs. A clear list of what passes through would save a lot of time.

EU compliance for the built-in providers takes digging. Voximplant’s own EU residency is clear, but finding out residency, retention and training terms for each speech provider in the chain means separate questions to support, and some take a while to answer. One published table per provider would help EU customers a lot.

Large scenarios have to be split by hand. Once the call logic grows, there are no shared code modules, so we maintain it across two scenarios.

Few examples for less common setups. Greek, EU-only data and our own AI endpoint is a niche combination, and there was little documentation or community experience to lean on. A lot was learned through live test calls. Review collected by and hosted on G2.com.

The latency of voice call is very good. I have tried competing products and this is the best in terms of performance Review collected by and hosted on G2.com.

The response from support is sometimes quite delayed, although the technical account person we have is very helpful. Review collected by and hosted on G2.com.

I like how easy Voximplant is to set up through our CRM, and I appreciate the great support, all the way to the CEO. Review collected by and hosted on G2.com.

nothing to add Review collected by and hosted on G2.com.

Implementation for sending and receiving calls in a very practical and simple way, providing better technical support to the customer. Basically, I use it daily in my work, which offers us a very easy integration into our day-to-day activities. Review collected by and hosted on G2.com.

The main disadvantage we experienced was the emergence of problems when using chat automation with customers. This caused difficulties in technical support, as we could not contact them directly and were forced to make phone calls. Additionally, the use of the bot turned out to be somewhat limited. Review collected by and hosted on G2.com.

The product solves common problems in business communication, such as the lack of integration between different channels, the low level of automation in customer service, and the difficulties in scaling services. Thanks to this, advantages such as greater operational efficiency, cost reduction, and a significantly improved customer experience are obtained. Ease of Use and its easy implementation. Review collected by and hosted on G2.com.

There are certain limitations in customization if code is not used. However, despite these drawbacks, I still consider the platform to be very powerful. Review collected by and hosted on G2.com.

It does not require advanced configurations to use it; simply log in to the website or application, sign in with your Google account, and get to work. It is very easy to use and also flexible in integrating real-time communications. A complete platform allows us to automate calls, messages, and chatbots, which enables us to handle more support tickets. Review collected by and hosted on G2.com.

As it is a very comprehensive platform, at first it gives you the impression that it will be difficult to understand, but once you quickly understand the communication flows, you adapt. Review collected by and hosted on G2.com.

ease of use, call quality, and very smooth Review collected by and hosted on G2.com.

the interface is easy to use but not very pleasant to look at Review collected by and hosted on G2.com.

I like being able to make quality calls both from the website and the app, and also having the option to choose from several of the numbers I have registered. Review collected by and hosted on G2.com.

When the application or page closes due to a failure on my computer, sometimes there is no record of the calls that were in progress. Review collected by and hosted on G2.com.

ease of communication with the client and among company members Review collected by and hosted on G2.com.

sometimes the calls are automated or there is a certain delay in the call Review collected by and hosted on G2.com.

It makes the process of calling customers easier and has a lot of features. Review collected by and hosted on G2.com.

Maybe it’s necessary to have a very good internet connection for it to work correctly Review collected by and hosted on G2.com.