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Vouched Reviews & Product Details

Vouched is an AI-powered identity verification (IDV) platform that enables organizations to verify individual human and agentic identities through document authentication, biometric analysis, and fraud detection. Through 100% automated, secure identity verification capabilities, the platform streamlines digital onboarding and compliance workflows, allowing teams to verify government-issued IDs and match them to user biometrics in real time. Vouched is headquartered in Seattle, Washington, and serves customers globally across industries including financial services, fintech, healthcare, automotive, and rental platforms. Vouched supports businesses that must confirm customer identities to meet a range of regulatory and compliance requirements, including: - Know Your Customer (KYC) regulations - Anti-Money Laundering (AML) obligations - Fraud prevention in online transactions - Know Your Patient (KYP) verification for healthcare organizations - HIPAA standards for protecting patient data and privacy Common users include compliance officers, information security officers, operations managers, product and risk teams, and engineering leaders responsible for verifying customer or patient identities and managing digital delegation rights for AI Agents. Once onboarded, customers can also use Vouched for account authentication, password resets, and other workflows that leverage biometric verification. The platform integrates through APIs or a web-based dashboard, and the Know Your Agent (KYA) solution can be implemented via marketing pixel, beacon, or API to verify and audit AI Agents interacting with websites and applications. Key Features and Capabilities Identity Verification (IDV) - 99% accuracy rate and 98% completion rate - 100% automated verification for passports, driver’s licenses, and other government-issued IDs - 98% global coverage for physical IDs and digital ID support across the U.S., Canada, Mexico, and all 27 EU countries - Facial biometric matching and liveness detection for authenticity - Configurable verification workflows for industry-specific compliance needs - 20+ proprietary fraud models for anomaly detection - Reporting dashboards for monitoring performance and outcomes Know Your Agent (KYA) - AI Agent detection using advanced algorithms to identify bots and automated browsers - Consent and delegation verification for AI Agents acting on behalf of users - Auditable, revocable, and fine-grained verification controls - Agent reputation scoring to assess trustworthiness and authenticity By consolidating document validation, biometric analysis, and AI Agent verification into one platform, Vouched helps organizations deliver secure, efficient, and compliant identity experiences across both human and digital ecosystems.

Product Website

Seller

Vouched

Languages Supported

English, French, Spanish

Product Description

Vouched was created to serve the identity verification, patient onboarding, and hiring needs of a variety of industries.

Overview by

Jon Sainsbury

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Vouched Integrations

(12)

Verified by Vouched

Vouched Media

The video showcases how Vouched streamlines ID verification with AI-powered solutions, helping businesses in healthcare, finance, and automotive verify identities securely, prevent fraud, and ensure compliance.

VouchedFI helps financial institutions meet KYC/AML requirements through real-time ID and SSN checks, AML screening, and coverage in 44 states—achieving 97% completion and 99% fraud detection.

VouchedRx streamlines patient identity verification with ID reading, facial matching, and risk checks, helping providers stay HIPAA-compliant, lower costs, and speed up onboarding.

This demo featured on Liminal's Demo Day Event showcases how Vouched’s Know Your Agent (KYA) solution advances trust in autonomous AI agents through robust authentication, authorization, and verification.

Official Downloads

(2)

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Fierce Health × Vouched: Streamlining Patient Verification in Telemedicine

Beyond HIPAA: The Next Generation of Patient Data Security with mDL-Enabled Verification

Vouched Reviews (27)

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Kyle K.

Product Manager

Small-Business (50 or fewer emp.)

8/8/2025

"Vouched is an excellent tool for advanced ID verifications & great support for their clients"

4.5/5

What do you like best about Vouched?

Vouched has been amazing at providing our users an easy and quick way to complete ID verifications to help build trust on our platform between our hosts and guests. It has also been incredibly helpful in detecting fraudualent users and helping us prevent stolen or damaged goods due to fraud users.

It is an extremely easy integration process and only took a short period of time to get started. They provide a portal to check all the jobs with granualr details that can all be called through the API to bring more granualrity to your customers and give them real time knowledge on what went wrong and how to resolve it.

The customer support is also a stand out point for Vouched as they are always super fast to respond and look into issues with specific jobs or issues. we have hundreds and thousands of users going through Vouched every da,y and their reliability is what we count on to make our marketplace run smoothly Review collected by and hosted on G2.com.

What do you dislike about Vouched?

They have some limited capabilities in Canada and there have been times that the software has been more buggy or allowed preventable issues through when they shouldn't have, but they are alwys fast to respond, dive into the problem and resolve it as quickly as possible. Review collected by and hosted on G2.com.

What problems is Vouched solving and how is that benefiting you?

At Rvezy, trust and safery are at our core of the peer to peer rv rental marketplace and that is why we partnered with vouched to help automate identity verification and help maintain a safe product.

Before integrating Vouched ID, we faced a number of trust and safety challenges that are common across peer-to-peer marketplaces:

- Fake or stolen identities being used to make high-value bookings.

- RV theft or damage stemming from unverifiable renters.

- Host distrust in accepting bookings from unknown individuals.

- Manual and inconsistent ID checks that slowed down operations and created friction in the customer experience.

These problems directly impacted platform integrity, conversion rates, and overall customer satisfaction, so implementing vouched changed that. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for the detailed and thoughtful review, Kyle! We’re so glad to hear that Vouched has been able to help build trust on your platform, prevent fraud, and make your ID verification process easy for both your team and your users. We’re especially happy to hear that our team has been responsive and reliable—that’s something we take great pride in.

We also appreciate your feedback on Canadian coverage and occasional bugs. While we’re glad our team could resolve these quickly, we’re always working to expand our capabilities and strengthen stability to prevent these issues from occurring in the first place. If you have any additional details or suggestions, I’d love to hear them—please feel free to reach out to me at sharon.shi@vouched.id.

Jay M.

Director

Small-Business (50 or fewer emp.)

7/23/2025

"5/5 – Reliable, Fast, and Easy to Work With"

5/5

What do you like best about Vouched?

Integration was smooth and flexible. Whether through API, SDK, or browser, the setup process was straightforward, and their support team was incredibly responsive throughout onboarding. One of the biggest strengths of Vouched is its customizability—it adapts well to our industry-specific compliance requirements, and the team was open to working with us on custom flows.

We also appreciate how secure and unbiased the platform is. Since the system is 100% AI-powered, it eliminates human bias, which is crucial for maintaining fairness across a wide user base. It also supports a broad range of global ID types, which is a huge plus for companies like ours that operate across multiple regions. Review collected by and hosted on G2.com.

What do you dislike about Vouched?

The admin portal could benefit from a more intuitive layout and streamlined navigation. For teams managing high volumes of verifications, having quick-access filters or bulk actions would make things more efficient. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for the fantastic review! We’re thrilled to hear that Vouched has been reliable, fast, and flexible for your team. It’s especially great to know that the integration options and customizability helped you meet your compliance needs, and that you found value in our AI-driven, unbiased platform.

We also appreciate your feedback on the admin portal. Streamlining navigation and improving bulk actions and filtering are areas we continue to explore, and your input helps guide that effort. If you'd like to share more thoughts on how we can improve the experience, feel free to reach out to me directly at sharon.shi@vouched.id.

Verified User in Automotive

Mid-Market (51-1000 emp.)

8/1/2025

"Great use for any online industry that involves monetary transactions"

4/5

What do you like best about Vouched?

It's not a 100% fail safe but is a great tool when being used in any kind of online industry that monitors fraud. It's very user friendly for customers and is easy to navigate on the provider's side. It provides a great deal of information that allows the provider to question things they may not have initially questioned, which keeps them more diligent. Review collected by and hosted on G2.com.

What do you dislike about Vouched?

The most common thing I see is people with Androids tend to have the most difficulty completing a Vouched report. Whether the program struggles to load in the browser or only works when sent via email instead of text. The system does go down on average 2-3 times per quarter, but their team is very quick to get the issue resolved and get the system back up. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for your review! We’re glad to hear that Vouched has been a valuable tool in your fraud prevention efforts and that it’s user-friendly for both your customers and your team. It’s great to know that the insights provided have helped you uncover information you may not have otherwise found.

We also appreciate your feedback on Android user challenges and occasional downtime. While we’re happy our team has been able to resolve issues quickly, we’re always working to improve stability and the overall experience. If you have specific examples or details you’d like to share, I’d love to connect—please feel free to reach out to me at sharon.shi@vouched.id.

Carolina M.

Product and Operations Lead

Small-Business (50 or fewer emp.)

6/4/2025

"Very supported throughout the account creation and implementation process"

5/5

What do you like best about Vouched?

I really like how much the team communicates with us, generally most vendors don't help as much, but i've had a great experience with Vouched. I also set up the account at my last job, which I originally gave feedback about how communication was slower (about 1-2 years ago). Vouched has done an incredible job on improving communications with their clients. Review collected by and hosted on G2.com.

What do you dislike about Vouched?

The portal can be a bit confusing at first. I do think the portal is a lot better than when I used it at my last job. It's just a lot of information and sometimes can be a difficult to understand. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for your thoughtful review! We’re so glad to hear that you’ve had a great experience working with the Vouched team, and that our communication improvements have made a difference for you. It’s wonderful to see that we’ve helped streamline your onboarding process and reduce manual work so your team can focus on patient care.

We also appreciate your feedback on the portal—it’s helpful to know that it has improved since your last experience, and we’ll continue working to make it even more intuitive. If you have any additional feedback or suggestions, I’d love to hear from you—please feel free to reach out at sharon.shi@vouched.id.

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

7/24/2025

"Good but could use improvements"

3.5/5

What do you like best about Vouched?

Ease of use. Using Vouched has allowed us to eliminate manual work for verification and provided a more accurate avenue for validation which removes human error. Review collected by and hosted on G2.com.

What do you dislike about Vouched?

How often errors occur. Oftentimes there will be an image of a physical driver's license provided but Vouched will flag it as an e-screen. We also run into a lot of liveness skipped errors and are not sure how to reduce the frequency at which these errors occur. Review collected by and hosted on G2.com.

What problems is Vouched solving and how is that benefiting you?

Vouching is solving the problem of customers losing access to their accounts who need to be verified before being granted access to said account. The process used to be much more manual and archaic however, Vouched has allowed us to use technology instead of manual forms and reduces the risk of human error when verifying identity. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for your honest review! We're glad to hear that Vouched has helped eliminate manual verification work and reduce human error for your team—that’s exactly the type of impact we aim for.

We also really appreciate your feedback on error frequency, especially around e-screen and liveness detection. We understand how frustrating that can be, and we’re actively exploring ways to improve both detection accuracy and user guidance during the capture process. If you're open to sharing more detail or examples, I’d love to connect—feel free to reach out to me at sharon.shi@vouched.id.

Matt C.

CEO

Small-Business (50 or fewer emp.)

7/23/2025

"Simple, Reliable IDV Solution for Scalable Use"

4.5/5

What do you like best about Vouched?

Vouched is fast, consistent, and reliable. It handles identity verification smoothly with minimal friction for users, and it's well-suited for higher-volume applications. We’ve found it to be glitch-free and effective across a wide range of ID types. Review collected by and hosted on G2.com.

What do you dislike about Vouched?

The setup documentation could be more detailed and structured. While our engineering team was able to work through it without major issues, clearer guidance would have streamlined the integration process. Review collected by and hosted on G2.com.

What problems is Vouched solving and how is that benefiting you?

Vouched helps us verify user identities securely and efficiently, reducing the risk of fraud while keeping the onboarding process simple and user-friendly. This allows us to maintain trust on our platform without adding unnecessary complexity or delays, especially important as we scale to support higher volumes. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for the review, Matt! We’re so glad to hear that Vouched has been reliable, consistent, and well-suited for your high-volume use case. It's great to know that the verification experience has been smooth and low-friction for your users—that’s exactly what we aim for.

We also appreciate the feedback on our setup documentation. We're continuously working to improve clarity and structure, and your input is incredibly valuable as we make those updates. If you have additional suggestions or examples, please don’t hesitate to reach out to me at sharon.shi@vouched.id—we’d love to hear more.

Matt M.

Cyber Fraud Manager

Mid-Market (51-1000 emp.)

7/24/2025

"Forward Thinking Vendor"

4.5/5

What do you like best about Vouched?

Vouched is up on trends. They introduce new features before we are even thinking about certain markets like AI identification and digital IDs. Review collected by and hosted on G2.com.

What do you dislike about Vouched?

It's not a fraud platform, but does identify indicators that could lead to fraud prevention. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for the kind words and thoughtful feedback, Matt! We're glad to hear that you see Vouched as a forward-thinking partner—staying ahead of industry trends and innovating around areas like AI and digital ID is core to how we support our customers.

We appreciate your note on fraud indicators. While our focus is identity verification, we're always working to strengthen the signals and insights that can support fraud prevention efforts. If you ever have ideas or feedback on how we can better support your goals, feel free to reach out at sharon.shi@vouched.id.

Verified User in Banking

Small-Business (50 or fewer emp.)

8/12/2025

"Great solution"

4/5

What do you like best about Vouched?

Vouched was able to bridge the gap when our online account opening process didn't include an easy way to capture identification. The team at Vouched is also very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Vouched?

Cannot think of anything we disliked. The only reason we no longer use the service is because we changed our online account opening system and the new platform includes an ID verification method built into the workflow. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for your review! We’re so glad Vouched was able to bridge the gap in your online account opening process and make it easier to capture applicant identification. It’s also great to hear our team’s responsiveness and support made a positive impact.

While we understand you’ve transitioned to a new system with built-in ID verification, we truly appreciate you sharing your experience with Vouched. If your needs ever change in the future, we’d be happy to work with you again. You can always reach me directly at sharon.shi@vouched.id.

Irene L.

Leasing Coordinator

Small-Business (50 or fewer emp.)

7/24/2025

"Immediate verification with accurate results"

5/5

What do you like best about Vouched?

Vouched makes the identity verification process quick and seamless. It’s easy to use for both applicants and our team, reducing manual work and speeding up viewing request and application reviews. Review collected by and hosted on G2.com.

What do you dislike about Vouched?

Vouched sometimes allows applicants to upload partial or blurry photos of their ID, which can delay the process. It would be better if the system automatically flagged or rejected poor-quality images before letting the user move forward to the next step. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for your review, Irene`! We're glad to hear that Vouched has made your verification process faster and easier for both your applicants and your team. Reducing manual work and helping detect fraud early are key goals for us, so it's great to know we're helping you do just that.

We also appreciate your feedback about blurry or partial ID uploads. That’s a helpful suggestion, and we’re actively exploring ways to improve how the system handles low-quality images to avoid delays. If you’d like to share more about your experience, I’d love to connect—feel free to reach out at sharon.shi@vouched.id.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/19/2025

"The Vouched team is responsive and their solution helps us to perform IDV for a large # of users"

4.5/5

What do you like best about Vouched?

Performing identity verification on our users is a must in our company. Vouched has helped us to streamline our registration process, saving time and $. Not to mention that IDV helps reduce the risk of performing IDV ourselves.

I can't speak to the ease of integration, but our lead developer who deals with the Vouched team has mentioned they are responsive. I agree with this - support ticket responses are helpful, professional, and timely. They also check in with us from time to time to see how we're doing - check-in meetings, sessions to provide an overview of their dashboard, etc. They seem to genuinely care about providing the best solution and service. They make continuous improvements to their app and API.

I don't have experience with other IDV solutions, but for our company's needs, Vouched fits the bill. We have clients that are large and small organizations so our IDV need volume fluctuates, but the experience has been smooth with them. Review collected by and hosted on G2.com.

What do you dislike about Vouched?

The Vouched dashboard is a bit confusing, but we hear that they're coming up with a new and improved version soon. We're looking forward to this. Besides this point, I don't have much to say about what I dislike about Vouched. If we had different needs (say, a specialist to do live IDV sessions with our user), we could consider other solutions. But as I mentioned, Vouched fits our needs for the time being. Review collected by and hosted on G2.com.

Response from Sharon Shi of Vouched

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Thank you for sharing your positive experience with Vouched! We’re thrilled to hear that our solution has helped streamline your registration process and that our team’s responsiveness has been valuable to you.

We appreciate your feedback on the dashboard and are excited about the upcoming improvements. Regarding your comment about live IDV sessions, we’d be happy to discuss whether there’s a way for us to address this need for you. Feel free to reach out to me directly at sharon.shi@vouched.id—we’d love to explore how we can continue to support your business.