I like that Vouched has a clean dashboard and how responsive and informative our account manager is. We integrated most of the functionality of Vouched into our native environment, which is a win for us. The ability to step-up authenticate was a boon with our sponsor bank as well. Review collected by and hosted on G2.com.
I really wish that I could see all the 'jobs' for a specific human in one flow as opposed to having to look at each job separately. Or having an audit report to show all the steps taken for a specific applicant would be great. Currently to see each step of the authentication process (SSN, AML, ID, and Stepup) you have to search, click, screen print and repeat for each step. I want to be able to look up a human based on one job (or name/SSN) and get a report of all the jobs and the outcomes for BSA auditing and validation. Review collected by and hosted on G2.com.
We’re glad to hear that Vouched has been a strong fit for your onboarding needs, and that the dashboard, integration experience, and support from our team have been valuable. It’s great to see step-up authentication and KYC workflows delivering value for both you and your sponsor bank.
We also really appreciate your detailed feedback around job tracking and auditability. Being able to view all jobs and authentication steps tied to a single individual and generate comprehensive audit reports is a critical need, especially for BSA and compliance workflows. Your description of the ideal experience is incredibly helpful and closely aligned with how we’re thinking about improving visibility and reporting. We’ll be sure to share updates as we make progress in this area.
Thank you again for your partnership and for sharing such actionable feedback. It directly helps us prioritize where to invest next. If you have any additional thoughts, feel free to reach out to me at sharon.shi@vouched.id.