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Voiceoc Reviews & Product Details

Voiceoc is a Generative AI powered Voice & Text AI system that allows businesses to reduce calls traffic & automate 75% of work of front desk team. Voiceoc AI is quick to implement and can mimic the behaviour of your receptionist completely. Currently, Voiceoc is being used by businesses based out of 15 countries across North America, Asia and Africa. Voiceoc is a HIPAA compliant company and has an office in USA & India. Voiceoc AI system can support any language and with an accuracy of 90%, Voiceoc has helped its clients achieve a ROI of 7x-10.6x. Voiceoc's Product Include: Voiceoc Voice AI: Voiceoc Voice AI is deployed on VOIP or call centre system and has the ability to talk to the customers and help them get what they need. The system is designed to work in a way that it looks as if a real human is talking instead of a bot. Voiceoc SMS AI: Voiceoc AI assistant is deployed on the SMS channel Voiceoc Web AI: Voiceoc AI assistant is deployed on the client website Voiceoc WhatsApp AI: Voiceoc AI assistant is deployed on WhatsApp channel using WhatsApp For Business API

Seller

Voiceoc

Discussions

Voiceoc Community

Languages Supported

Arabic, English, Hindi, Spanish

Overview by

Kush Aggarwal

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Voiceoc Media

Voiceoc Product

Voiceoc is used by businesses based out of North America, Asia & Africa

Voiceoc dashboard allows businesses to uncover valuable insights.

Voiceoc Text AI can be deployed on SMS & Website channel

Voiceoc Voice AI system is deployed on VOIP or call centre system

Say Bye to bad chatbots. Voiceoc is a generative AI powered Voice & Text system that interacts with humans just like real human.

Voiceoc Reviews (3)

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JM

Joji M.

Mid-Market (51-1000 emp.)

3/12/2024

"Voiceoc AI helped us deliver exceptional experience to our patients"

4.5/5

What do you like best about Voiceoc?

Voiceoc has robust features that fulfil all our needs. The team is very proactive and has been very flexible with us. They have worked as a true partner and made sure that we get value out of it. Voiceoc integration ecosystem is also very strong and that helped us make the system live for use quickly. Review collected by and hosted on G2.com.

What do you dislike about Voiceoc?

Nothing as such. Their team has been very proactive and supportive. Review collected by and hosted on G2.com.

What problems is Voiceoc solving and how is that benefiting you?

We run healthcare facilities in multiple countries and within each country we have multiple centres. For us, it was very important to provide a seamless experience to all the patients 24x7. The call volume was great and we could see high patient wait time, especially during the day. For us, delivering a good experience to patients is of paramount importance. Voiceoc provided their conversational AI assistant that could handle all our patient queries around appointment booking, rescheduling appointments, accessing medical reports, queries etc. Voiceoc system was integrated with our HIS system that helped us significantly in handling loads of patient queries simultaneously. Review collected by and hosted on G2.com.

KM

Kabir M.

Mid-Market (51-1000 emp.)

3/5/2024

"Easy to setup, great digital experience for our patients"

4.5/5

What do you like best about Voiceoc?

The best part about Voiceoc is the team. Right from the founders to the support team, everyone is willing to out of their way to help us at anytime of the day or night. They understand the importance and nuances of a healthcare services organization which reflects in the ethos of Voiceoc and the product that has been developed. We have been searching for AI solutions that can drive leads, enable appointments and provide service to our patients and Voiceoc has been the most relevant solution we have come across. The fact that it is easily able to integrate with our backend systems was a great experience and saved us time during the go live. Review collected by and hosted on G2.com.

What do you dislike about Voiceoc?

The only point I can think is that the team could be more open to feedback and more proactive in terms of implementing client requirements and features. Review collected by and hosted on G2.com.

What problems is Voiceoc solving and how is that benefiting you?

For us, patient experience is of utmost importance. Our call volume is huge and comprises of calls for appointments, rescheduling, checking medical records and various other service requests. Additionally, we noticed that patients had significant wait time while connecting with our contact centre, negatively impacting patient experience. Voiceoc has been able to reduce patient waiting times and call traffic thereby enabling us to provide quick service to patients and a seamless digital experience. Review collected by and hosted on G2.com.