VisitUs Reception Reviews & Product Details

VisitUs Reception Overview

What is VisitUs Reception?

A new level of intelligence for visitor management VisitUs Reception is an intuitive and refined application offering an unrivalled user experience. Our mission has been to create a system that strikes the perfect balance between simplicity and powerful features.

VisitUs Reception Details
Languages Supported
English
Product Description

VisitUs Reception is a replacement for your paper sign in book. It records your visitor information and allows you to retrieve and utilise this data, and so much more


Seller Details
Seller
VisitUs Reception
Company Website
HQ Location
N/A
Twitter
@VUReception
6 Twitter followers
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VisitUs Reception Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The evacuation feature was the initial drawcard for our business as we utilize a range of labour hire providers and often have sales reps or maintenance contractors onsite. However, through 2020, the need to maintain a COVID register and screen visitors appropriately for our business, we have found VisitUs to be a simple and effective tool to do this. The screening questions are easy to change as needed and the results are readily available online. Review collected by and hosted on G2.com.

What do you dislike?

The new layout (since the update) has been confusing for many of our people. The "Sign In" is now prominent and instead of using the mobile option for subsequent visits, many continued to sign in, in full. This is time consuming and annoying for regulars. I'd love to see the layout changed to be more clear. Something like "First Visit? Click Sign In" "Returning Visitor? Click Mobile" Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are also tackling the language barrier through the app. Much of the sign in process can be done in multiple languages but I would like the option to upload separate inductions to particular languages (as we have them written in separate documents for each language). Having the ability to change the language of the screening questions would also be good. Review collected by and hosted on G2.com.

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Duty Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy guest and staff login, delivery log and notification, visitor and contractor ID badges printed upon check in, evacuation options, mobile phone link notification for emergencies evacuation, great statistical graphs and data, well designed and sleek appearance, helpful and speedy customer support. Review collected by and hosted on G2.com.

What do you dislike?

Our WiFi sometimes isn’t strong enough for the printer, therefore visitors need to wait longer for their badges which can be frustrating, an alternative may be to hardwire the printer into a local network? Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If your looking for a professional first impression then VisitUsReception Reception is the perfect solution for your business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thorough management of guest and contractor registration and logging deliveries.

Emergency evacuation procedure, printable people evacuation list. Review collected by and hosted on G2.com.

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Head of IT Delivery & Support
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

1) Pre-registering visitors

2) Moving away from a visitor book (and creating a data-leak document)

3) Returning visitors can simply scan a QR code from their phone

4) Easy to access Roll-call for emergencies

5) Searchable Visitor database for contact and trace

6) Simple App download, login and away you go

7) Very easy sales/onboarding process

8) Very good support Review collected by and hosted on G2.com.

What do you dislike?

Surprisingly nothing ! The implementation was simple, affordable and looks very slick controlled from a single place for multiple devices (and reception desks) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A repeat answer really from the 'What do you like best?' question

1) Pre-registering visitors

2) Moving away from a visitor book (and creating a data-leak document)

3) Returning visitors can simply scan a QR code from their phone

4) Easy to access Roll-call for emergencies

5) Searchable Visitor database for contact and trace

6) Simple App download, login and away you go

7) Very easy sales/onboarding process

8) Very good support Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Price is competitive, setup is straight forward. The visitor UI for the tablet has come a long way and is much more attractive from a UX/UI design perspective. Review collected by and hosted on G2.com.

What do you dislike?

The administration portal UI is a bit dated. There needs to be a easier way to enable evacuation. Ideally a secret way to enable on the tablet. Microsoft 365 syncing would also be advantageous Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Effective management of Visitors. In most cases, visitors are able to sign in and notify their hosts without needing the help of a full time receptionist. Review collected by and hosted on G2.com.

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Centre Manager & Community Development Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It is user friendly and people's privacy is protected when collecting information for contact tracing. The reports are easy to use and are comprehensive they have taken the guess work out of our statistical data reporting to important stakeholders. Review collected by and hosted on G2.com.

What do you dislike?

Nothing it is a fantastic system and wish we had implemented it sooner. We used to operate with manual sign in book which was labour intensive and not private. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contract tracing requirements

Statistical information for our major stakeholders

Ease of sign in

Has reduced a previously labour intensive process

Assisting seniors to become familiar with using a QR code system

After sale service and assistance has bee A1 Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

ease of configuration and use. Interface is customisable to our liking Review collected by and hosted on G2.com.

What do you dislike?

Logging out users (once someone starts typing in the logout field, anyone currently logged in to the premises start to pop up, which might result in it showing names of people who don't want their names seen). we resolved this internally by obliging visitors to enter their contact number, and using the contact number when logging out, not exposing other names. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

this helped my company keep a good visitor log and alerts hosts when their visitor has arrived. good software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Removal of visitor logbook. easier to monitor. email alert to hosts also handy. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

VisitUs is simple to use, setup and get going. We loved how quick it was to deploy, and the features it includes, such as SMS and email notifications. Review collected by and hosted on G2.com.

What do you dislike?

No integration for Fire Systems, which means when the alarm goes off, we have to manually trigger the alarm through VisitUs, in order to get the register of who is in. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to put our receptionist to better use in the office, but still have a friendly welcome. VisitUs was the main enabling factor of this, and still provides a friendly "Welcome" to visitors. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Great system COVID questionnaires contactless Sign in is a great feature. Review collected by and hosted on G2.com.

What do you dislike?

No items to dislike. The system operates above expectation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great Visitor Management System. The user interface is intuitive and easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Management of visitor and contractor site inductions. Management of Covid checking. Alerting hosts their visitors have arrived. Review collected by and hosted on G2.com.

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AW
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It has all the bells and whistles needed Review collected by and hosted on G2.com.

What do you dislike?

There is nothing to dislike about visitus Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The Team at VisitUs are responsive, extremely helpful, and knowledgeable in their product. They have been pro-active in Covid related features.

Nothing is too much trouble.

Overall I tested many products and VisitUs was the best in the field. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Covid inductions and Contact tracing Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Multiple ways to sign in/out means the team can have some flexibility Review collected by and hosted on G2.com.

What do you dislike?

Should have a Geo locator that reminds people like me to sign out when they leave.... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try, it works for us and with a little more development, could be just about perfect. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Who is in he building and obligations for tracing visitors, including COVID tracing Review collected by and hosted on G2.com.

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AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We like that the app has many features to offer. Review collected by and hosted on G2.com.

What do you dislike?

There isn't anything that we dislike with the app. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can pull analytics to see when we have many visitors. The response and additions due to COVID-19 has been great. We mainly use it to track how many people are in the building. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like how all members of my team can sign vistors in off their ipad with ease which saves wasting paper, time and saves the log etting missplaced or distroyed Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike, the app is perfect as it is Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

saves wasting paper, time and saves the log etting missplaced or distroyed Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

The fact you can track who is coming in the business especially now with COVID Review collected by and hosted on G2.com.

What do you dislike?

It could be a bit quicker I.e a google login for example to load you details quicker Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking visitors in and out of the store, see who actually came when they were supposed too Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

easy to use. its the best platform i have ever used for staff login record Review collected by and hosted on G2.com.

What do you dislike?

goes offline with network issues. should have offline facility as well Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Excelente /amazing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

staff sign in sign out record

visitors log in and log out

helps to work out total hours of work performed by individual staff and visitors record Review collected by and hosted on G2.com.

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Engineer / IT Axon
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy sign in wit mobile app, multiple sign in options, I am OK evacuation tool Review collected by and hosted on G2.com.

What do you dislike?

Seems a little slow to process some times Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a trial, the support is great and they are willing to fix issues if you find them Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking who is in the building at any give time and evacuation safety check list. It works well and we have good lists now Review collected by and hosted on G2.com.

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