vibefam Reviews & Product Details

I like it because the booking system is really a step up from managing everything on an excel sheet. It allows me to implement a proper credit system which can get messy when students take classes across different days Review collected by and hosted on G2.com.

theres alot of solution that I want that are in the higher tier. I believe that some of them are basic functions at that point of time and it can be managed by limited usage instead of a hard cap. Review collected by and hosted on G2.com.

I use the platform every day, it's a great all around tool which has saved me so much time and manual labour by automating class scheduling, payments, membership management and email marketing.

The support team are also fantastic, always on hand to help no-matter what time of day and very kindly walk you through the solution. Setup we easy and they have a through training section on the website for ease of use.

It integrates with both Stripe & ClassPass which has allowed me to take payments via credit card & PayNow which members love, and i get a steady stream of new clients discovering the class through ClassPass. Review collected by and hosted on G2.com.

It's not global yet so people using it from other countries are not able to set up accounts with foreign numbers. Review collected by and hosted on G2.com.

Vibefam helps us manage group class bookings and recurring memberships in a clear and organised way. The booking flow is straightforward for members, and it’s easy for our team to track attendance and class capacity.

ClassPass integration runs smoothly and reduces manual coordination, which saves time day to day. Overall, the system supports our operations well and keeps things structured as the gym grows.

The Vibefam team has been very responsive and receptive to our feedback and has actively made changes and updates to their offerings to help resolve our issues. Review collected by and hosted on G2.com.

There are no major issues for us at the moment. Like any platform, there are small areas that could improve over time, but nothing that affects daily operations.

UX could be improved on the admin end, but still acceptable. Review collected by and hosted on G2.com.

Vibefam makes it easy to manage class schedules and bookings without unnecessary complexity. Members can book smoothly, class capacity is clearly shown, and managing packages feels far more organised. Overall, it cuts down on manual admin on a day-to-day basis and helps our team spend more time on teaching and improving the studio experience. What we appreciate most is the local support—the team is responsive most of the time and understands how studios like ours operate. Being part of the Vibefam community and attending events has also been a great networking opportunity with other similar studios. Review collected by and hosted on G2.com.

There are no major issues overall, although I think new features could be rolled out with clearer explanations and, ideally, after gathering feedback as well. For example, the new appointment system that will soon replace class bookings required our team and instructors to redo package linking and re-familiarise ourselves with a new setup, including additional features we didn’t necessarily need. Aside from that, our studio’s needs are fairly straightforward, and the system covers what we require for day-to-day operations. Review collected by and hosted on G2.com.

Pros

I appreciate the support provided, as concerns are addressed promptly, which is especially important for small businesses. Working in the same timezone allows us to collaborate more efficiently. Our customers have also noted that the new interface is vastly improved compared to the previous platform we used. Its simplicity and straightforwardness are definitely a strength. Review collected by and hosted on G2.com.

Cons

To be honest, most of my questions have already been addressed. Overall, the experience has been very positive. If I were to provide a minor suggestion, I would hope the app allows us to download and edit report data directly on the phone, as currently this can only be done on the website but its not a deal breaker, its just that i need to swthc to chrome. Review collected by and hosted on G2.com.

As a studio owner, I really appreciate how seamless and user-friendly Vibefam is for both our team and our customers. Since we started using it, the booking experience has improved significantly and our operations have become much more efficient. The customer support team — especially our account manager Gabriel — has been outstanding, always responsive and willing to go the extra mile to help. I also value that Vibefam constantly upgrades the system with new features and improvements, showing real commitment to supporting their studio partners. Review collected by and hosted on G2.com.

There’s nothing major to dislike, but like any growing platform, there are occasional minor bugs or features that take a bit of time to optimise. The good thing is that the team is always quick to respond and open to feedback whenever issues arise. Review collected by and hosted on G2.com.

Vibefam works well for managing our spin classes across multiple outlets. Spot booking is clear and intuitive for riders, which helps keep classes organised and avoids confusion around bike allocation.

The ClassPass integration was a key reason we switched, and it runs smoothly without requiring manual syncing. Having everything managed in one system makes day-to-day operations across both locations much easier. Review collected by and hosted on G2.com.

There are no major issues for us at the moment. Any improvements would be more about fine-tuning rather than fixing core problems. Review collected by and hosted on G2.com.

Vibefam works well for the way our spin studio operates. Spot booking makes it clear and easy for riders to reserve their bikes, and classes fill up in an organised way without confusion. Review collected by and hosted on G2.com.

There are no major issues for us at the moment. Some small improvements could always be made over time, but nothing that disrupts daily operations. Review collected by and hosted on G2.com.

it is convenient and I use all their metrics that are provided for accounting and BD. Review collected by and hosted on G2.com.

None actually. They are very responsive to feedback to help enhance the vendor’s business requirements Review collected by and hosted on G2.com.

Efficient customer support, simple interface that is easy to use for both consumers and owner. I like the course function where they can book for an entire course of 6 lessons directly, without having to go through the hassle of buy credits individually. Review collected by and hosted on G2.com.

Will be good if the courses allows students to use their existing credits to book.

I know repeat bookings can be done on the backend, but if students can do this on their own it will be a bonus! Review collected by and hosted on G2.com.