Veracross Reviews & Product Details

The customer support personnel have all been very good, whether in academic, accounting, or any other module. The support process is simple, typically with a very quick response time. And, I feel like not only do I get a resolution to my issue, but I learn something new that helps my everyday Veracross work each time I work with a support consultant. Review collected by and hosted on G2.com.

The hardest or most frustrating part of Veracross is that it's such a vast platform, and it's taking so much time to become experts in our implementation. I have shared with Veracross that their implementation and data migration process is quite good. However, it's the next steps that are lacking. As in, "you're all set and implemented, now go ahead and start using Veracross". I had to hire an outside consultant who specialized in Veracross to help get my school truly up and running during our first year of being live on Veracross. Review collected by and hosted on G2.com.

Modern look

Support Resources

Versatility of query functions

Ability to batch update with queries

Ability to save a URL for a query & share the same results with other users

Usefulness of profile codes

Ability to add elements and links to portals

Portals easy to use for Faculty & Parents Review collected by and hosted on G2.com.

No easy way to contact someone for immediate support & no phone number to call

Limited ability to integrate with other platforms

Limitations with security roles

Recipients getting added to bounce list and getting stuck on the suppression list

Teachers unable to batch add grades in teacher portal

Unable to create custom forms

Limited functionality with ‘Other Programs’ module: Titan HST uses the old legacy API which does not include program families; cannot complete manual payments on behalf of families; no autopay function; unable to create a portal specific to this group; registration forms cannot be customized; etc

Limited functionality with directories - unable to create a ‘Future Families’ Directory

Unable to schedule recurring emails through Composer by selecting multiple dates or in a quick ‘copy & paste’ method

Copying an email in Composer only copies body text, not subject or the styling of how it appears from the sender and reply to email.

VC Accounting looks exactly the same as Axiom besides the URL which makes it difficult to distinguish which module we are using (it would be helpful if the colors were different) Review collected by and hosted on G2.com.

The system has a lot of features that our old SIS did not have. It allows us to look at our data differently and combine data from different areas of the system (academics, admissions, development) with greater ease. System response is quick and running queries takes no time. The Implementation team and the Support team is responsive and knowledgeable and work to resolve issues and answer questions thoroughly. Extensive online knowledge base is also a plus.

The portals and communication tools have been a game changer for us. The way in which information can be delivered to our Faculty in the portal has been transformative for many of our processes. Faculty are able to access much more information themselves without asking admin assistants to pull lists and reports for them.

Parents have responded positively to the new portal also, and the flexibility to manage their own payments in student billing is a plus. Requiring all parents to set up VCPay has reduced the manual workload of our business office significantly. The parents' ability to use their VCPay wallet for payments across the system (event registration, summer programs, etc) has streamlined processing for them. Review collected by and hosted on G2.com.

Veracross implementation is very much self-paced, self-service, and self-directed. Internal teams must be committed and carve out dedicated time to work on the implementation and learn the system. Veracross provides the structure, but it is really up to the school to do the heavy lifting. If you do not have strong project lead or leads at the school, it would be easy to fall behind. The data implementation work is the responsibility of the school using the VC import tool, if you do not have a resource who can pull the data accurately, I would suggest engaging a 3rd party for assistance.

Veracross has robust online training tools (videos, articles, and live training sessions) but you will spend time trying to ask the question in veracross terms so you can get the answer you need. This can be very frustrating for users. Review collected by and hosted on G2.com.

The various modules are interconnected. I've answered this question. Review collected by and hosted on G2.com.

The general page does not have all the information needed for us and there is no way to individualize fields, such as visits. Review collected by and hosted on G2.com.

Veracross has a very robust set of modules that help you run your school. These include the registrar, to busienss, and development. Each module works very well with each other. Looking at the business modules the payment plan system is wonderful! I have worked in other systems in past jobs, but Veracrosses payment plan system above everyone elses. Also, they have a great customer support team that is very active at replying to cases and will even setup zooms if you need additional help. If they are missing a feature in their system there is a enhancement log you can make suggestions for future updates. Review collected by and hosted on G2.com.

If you like to embed your donor forms on your webpage this is not a feature offered at this time. Review collected by and hosted on G2.com.

Veracross has provided an integrated platform for our families to see and manage everything from academic info, to tuition accounts, to online donations, to school calendar all in one place. Review collected by and hosted on G2.com.

The school has to totally "shape" the platforms to meet the school's function. That was very challenging. Support was provided, but the resolution came in "how to" -- not in doing it for us. In the end, that was good because we truly learned the system. But getting there was challenging! Review collected by and hosted on G2.com.

Easy to use, easy to get reports that are relevant, much quicker than the previous system we had. I like the system support, can usually find answers to my questions in the Community. Also, friendly and helpful support when I need a live person. Review collected by and hosted on G2.com.

So far, I don't have any issues, it's moving pretty smoothly. Review collected by and hosted on G2.com.

It multifunctionality - tuition HR development...etc Review collected by and hosted on G2.com.

The requirement for items to update overnight

The development portal is not robust enough when it comes to accepting donations Review collected by and hosted on G2.com.

the ability to create queries of all kinds, response time for a pressing issue Review collected by and hosted on G2.com.

no immediate phone support, some fields cannot be modified and need engineering to fix, sending emails too lengthy a process, no automatic emails, hadling different divsions and security levels Review collected by and hosted on G2.com.

I love the versatility of Veracross, and the amount of control the user has in accessing data and organizing school information. The customer support is amazing, and I definitely recommend purchasing the option for unlimited support zoom calls for the first 6 months after implementation. Review collected by and hosted on G2.com.

The downside to Veracross is the lengthy learning curve. Our school was unprepared when we implemented it, and as such, we did not have enough time for our admin and tech people to become acquainted with the processes so that our teachers could be adequately trained. Ultimately, our users suffered because of this. Now, we have a better idea of what we're doing and we can assist them. But the first 3-4 months were quite rocky. Review collected by and hosted on G2.com.