The customer support personnel have all been very good, whether in academic, accounting, or any other module. The support process is simple, typically with a very quick response time. And, I feel like not only do I get a resolution to my issue, but I learn something new that helps my everyday Veracross work each time I work with a support consultant.

The various modules are interconnected. I've answered this question.

The system has a lot of features that our old SIS did not have. It allows us to look at our data differently and combine data from different areas of the system (academics, admissions, development) with greater ease. System response is quick and running queries takes no time. The Implementation team and the Support team is responsive and knowledgeable and work to resolve issues and answer questions thoroughly. Extensive online knowledge base is also a plus. The portals and communication tools have been a game changer for us. The way in which information can be delivered to our Faculty in the portal has been transformative for many of our processes. Faculty are able to access much more information themselves without asking admin assistants to pull lists and reports for them. Parents have responded positively to the new portal also, and the flexibility to manage their own payments in student billing is a plus. Requiring all parents to set up VCPay has reduced the manual workload of our business office significantly. The parents' ability to use their VCPay wallet for payments across the system (event registration, summer programs, etc) has streamlined processing for them.