Velaris Features

Provides users a customer-specific score to determine the overall satisfaction of each customer. This feature was mentioned in 89 Velaris reviews.

Based on 88 Velaris reviews. Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software. 89 reviewers of Velaris have provided feedback on this feature.

As reported in 86 Velaris reviews. Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

As reported in 87 Velaris reviews. Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

As reported in 85 Velaris reviews. Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. This feature was mentioned in 83 Velaris reviews.

Based on 84 Velaris reviews. Calculates the risk that your customers will not renew or continue using your product or service.

Discovers and highlights factors that lead to upsell opportunities. 83 reviewers of Velaris have provided feedback on this feature.

As reported in 83 Velaris reviews. Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information. 79 reviewers of Velaris have provided feedback on this feature.

Access pre-built and custom reports and dashboards for viewing This feature was mentioned in 84 Velaris reviews.

The number of sources from which the platform can pull customer data and how well those integrations are supported. 85 reviewers of Velaris have provided feedback on this feature.

Based on 83 Velaris reviews. Ability to input, modify, and extract data from the application in bulk through a structured file.

Automates everday customer success functions for more efficient and effective day-to-day processes. 83 reviewers of Velaris have provided feedback on this feature.

Based on 84 Velaris reviews. Set alerts for customer actions in order to respond quickly and proactively.

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 85 Velaris reviews.

Based on 83 Velaris reviews. Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

Based on 81 Velaris reviews. The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

As reported in 84 Velaris reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

As reported in 85 Velaris reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Allows users to generate text based on a text prompt. 54 reviewers of Velaris have provided feedback on this feature.

Condenses long documents or text into a brief summary. 54 reviewers of Velaris have provided feedback on this feature.

Based on 12 Velaris reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 12 Velaris reviews.

Engages in human-like conversation for task delegation

Based on 12 Velaris reviews. Anticipates needs and offers suggestions without prompting