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At a Glance
Market Segments
Mid-Market (57.2% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Totango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansVelaris
Star Rating
(107)4.7 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about VelarisSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango's Customer Health Scores feature, rated at 8.2, provides a solid overview of customer engagement, but Velaris excels with a score of 8.9, indicating a more comprehensive approach to tracking customer satisfaction and potential churn.
- Reviewers mention that Velaris offers superior Quality of Support with a score of 9.5 compared to Totango's 8.5, highlighting that users appreciate the responsiveness and helpfulness of Velaris's support team.
- G2 users indicate that Totango's Ease of Setup is rated at 7.3, which some find challenging, while Velaris shines with a score of 8.4, suggesting a more user-friendly onboarding process that facilitates quicker implementation.
- Users on G2 report that Velaris's API & Integrations feature is rated at 8.8, making it easier to connect with other tools, whereas Totango's score of 7.7 suggests limitations in integration capabilities that may hinder workflow efficiency.
- Reviewers mention that Totango's Playbooks feature, rated at 7.8, lacks the depth and customization options that Velaris offers with a score of 8.6, which users find more effective for guiding customer interactions and strategies.
- Users say that Velaris's Machine Learning capabilities, rated at 7.7, provide better predictive insights compared to Totango's lower score of 6.7, indicating that Velaris may offer more advanced analytics for identifying customer trends and behaviors.
Pricing
Entry-Level Pricing
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Velaris
No pricing availableFree Trial
Totango
No trial information availableVelaris
No trial information availableRatings
Meets Requirements
8.3
966
8.8
103
Ease of Use
8.2
980
8.7
104
Ease of Setup
7.4
492
8.3
80
Ease of Admin
7.8
360
9.0
39
Quality of Support
8.4
814
9.5
102
Has the product been a good partner in doing business?
8.6
360
9.4
39
Product Direction (% positive)
8.7
943
9.7
103
Features by Category
Customer Information
8.2
772
|
Verified
8.9
89
8.5
752
|
Verified
8.8
88
8.4
746
|
Verified
8.8
89
7.7
639
|
Verified
8.7
86
8.5
759
|
Verified
8.6
87
8.0
697
|
Verified
8.6
85
7.3
569
|
Verified
8.4
83
Predictions
7.8
664
|
Verified
8.6
84
7.1
632
|
Verified
8.2
83
7.9
674
|
Verified
8.7
83
6.5
495
|
Verified
7.7
79
Platform
8.0
753
|
Verified
8.5
84
7.7
690
|
Verified
8.7
85
7.9
690
|
Verified
8.7
83
8.0
700
|
Verified
8.5
83
7.9
725
|
Verified
8.3
84
7.9
716
|
Verified
8.5
85
8.3
710
|
Verified
8.7
83
8.5
632
|
Verified
9.0
81
8.2
741
|
Verified
8.8
84
8.3
709
|
Verified
8.8
85
Generative AI
Feature Not Available
8.1
54
Feature Not Available
8.2
54
Agentic AI - Customer Success
7.5
53
8.8
12
7.8
52
Not enough data
8.0
51
9.7
12
7.7
51
Not enough data
7.6
52
8.5
12
User Analysis
7.1
50
Not enough data
7.0
55
Not enough data
User Support
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
6.6
41
Not enough data
Platform Basics - Digital Adoption Platform
7.1
7
Not enough data
6.4
7
Not enough data
Analytics - Digital Adoption Platform
6.2
7
Not enough data
Functions - Digital Adoption Platform
7.1
7
Not enough data
5.8
8
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Not enough data
Intelligence
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Not enough data
Sales Team
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Not enough data
Intelligence
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Not enough data
Mapping
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Revenue Optimization
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
Platform Basics
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Not enough data
Agentic AI - Customer Journey Mapping
7.1
18
Not enough data
Platform Basics
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Additional Functionality
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Not enough data
Agentic AI - Customer Journey Analytics
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Not enough data
Analytics
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
51
Not enough data
6.4
52
Not enough data
Agentic AI - Experience Management
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Onboarding Setup
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Not enough data
Project Tracking
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Not enough data
Customer Engagement
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Totango and Velaris are categorized as Customer Success
Unique Categories
Velaris has no unique categories
Reviews
Reviewers' Company Size
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velaris
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Computer Software
25.2%
Information Technology and Services
19.6%
Marketing and Advertising
12.1%
Logistics and Supply Chain
5.6%
Mental Health Care
2.8%
Other
34.6%
Discussions
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
Velaris has no discussions with answers
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