UniTalk Virtual PBX Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the call handling capabilities of UniTalk Virtual PBX, enabling multiple simultaneous calls and efficient forwarding. (2 mentions)

Users appreciate the call functionality of UniTalk Virtual PBX, enabling simultaneous calls and efficient call forwarding. (1 mentions)

Users value the seamless CRM integration of UniTalk, enhancing marketing strategies and boosting ROI significantly. (1 mentions)

Users value the outstanding customer support during setup, enhancing the overall experience with UniTalk Virtual PBX. (1 mentions)

Users value the easy integration of UniTalk with marketing strategies, enhancing ROI through efficient call tracking. (1 mentions)

Users find settings issues challenging, but appreciate the assistance from UniTalk's technical support team. (2 mentions)

Users find the user interface complex, but technical support helps navigate the challenges effectively. (1 mentions)

Users find the technical assistance helpful, yet the complex interface can still prove challenging during usage. (1 mentions)

Top Pros or Advantages of UniTalk Virtual PBX

1. Calling Features

Users value the call handling capabilities of UniTalk Virtual PBX, enabling multiple simultaneous calls and efficient forwarding.

See 2 mentions

See Related User Reviews

Kristina A.

Mid-Market (51-1000 emp.)

5.0/5

"The review about our experience of work with UniTalk"

What do you like about UniTalk Virtual PBX?

We like the functionality of UniTalk Virtual PBX. It allows you to receive and make a large number of calls at the same time and set up call forwardin

Valeriia D.

Mid-Market (51-1000 emp.)

5.0/5

"The review of our experience working with UniTalk"

What do you like about UniTalk Virtual PBX?

We appreciate the functionality of UniTalk Virtual PBX. It enables handling a high volume of concurrent calls and configuring call forwarding to avail

2. Business Tools

Users appreciate the call functionality of UniTalk Virtual PBX, enabling simultaneous calls and efficient call forwarding.

See 1 mentions

See Related User Reviews

Kristina A.

Mid-Market (51-1000 emp.)

5.0/5

"The review about our experience of work with UniTalk"

What do you like about UniTalk Virtual PBX?

We like the functionality of UniTalk Virtual PBX. It allows you to receive and make a large number of calls at the same time and set up call forwardin

3. CRM Integration

Users value the seamless CRM integration of UniTalk, enhancing marketing strategies and boosting ROI significantly.

See 1 mentions

See Related User Reviews

Helen G.

Mid-Market (51-1000 emp.)

5.0/5

"Optimizing Growth with UniTalk"

What do you like about UniTalk Virtual PBX?

What I like best about UniTalk is its seamless integration with our existing marketing strategies. The call tracking feature provides invaluable insig

4. Customer Support

Users value the outstanding customer support during setup, enhancing the overall experience with UniTalk Virtual PBX.

See 1 mentions

See Related User Reviews

Helen G.

Mid-Market (51-1000 emp.)

5.0/5

"Optimizing Growth with UniTalk"

What do you like about UniTalk Virtual PBX?

What I like best about UniTalk is its seamless integration with our existing marketing strategies. The call tracking feature provides invaluable insig

5. Easy Integration

Users value the easy integration of UniTalk with marketing strategies, enhancing ROI through efficient call tracking.

See 1 mentions

See Related User Reviews

Helen G.

Mid-Market (51-1000 emp.)

5.0/5

"Optimizing Growth with UniTalk"

What do you like about UniTalk Virtual PBX?

What I like best about UniTalk is its seamless integration with our existing marketing strategies. The call tracking feature provides invaluable insig

Top Cons or Disadvantages of UniTalk Virtual PBX

1. Settings Issues

Users find settings issues challenging, but appreciate the assistance from UniTalk's technical support team.

See 2 mentions

See Related User Reviews

Kristina A.

Mid-Market (51-1000 emp.)

5.0/5

"The review about our experience of work with UniTalk"

What do you dislike about UniTalk Virtual PBX?

It was difficult to figure out the settings on by ourselves, but UniTalk technical support helped us with this.

Valeriia D.

Mid-Market (51-1000 emp.)

5.0/5

"The review of our experience working with UniTalk"

What do you dislike about UniTalk Virtual PBX?

Figuring out the settings on our own was challenging, but UniTalk's technical support assisted us with it.

2. Complex Processes

Users find the user interface complex, but technical support helps navigate the challenges effectively.

See 1 mentions

See Related User Reviews

Ekaterina K.

Small-Business (50 or fewer emp.)

5.0/5

"Review of the UniTalk virtual PBX"

What do you dislike about UniTalk Virtual PBX?

The UniTalk virtual PBX offers a wide range of features, which has led to a user cabinet interface that can be a bit complex. Nevertheless, our compan

3. Technical Assistance

Users find the technical assistance helpful, yet the complex interface can still prove challenging during usage.

See 1 mentions

See Related User Reviews

Ekaterina K.

Small-Business (50 or fewer emp.)

5.0/5

"Review of the UniTalk virtual PBX"

What do you dislike about UniTalk Virtual PBX?

The UniTalk virtual PBX offers a wide range of features, which has led to a user cabinet interface that can be a bit complex. Nevertheless, our compan

Top-Rated Alternatives

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Helen G.

Business Partnership Manager

Mid-Market (51-1000 emp.)

5/1/2025

"Optimizing Growth with UniTalk"

5/5

What do you like best about UniTalk Virtual PBX?

What I like best about UniTalk is its seamless integration with our existing marketing strategies. The call tracking feature provides invaluable insights into where our leads are coming from, allowing us to optimize our budget allocation for marketing. This has directly contributed to a 30% increase in ROI. Additionally, the system's intuitive interface makes it easy for our team to adapt, and the support provided during setup was outstanding. Review collected by and hosted on G2.com.

What do you dislike about UniTalk Virtual PBX?

While UniTalk offers great features, there is always room for improvement in terms of customization options. More flexibility in reporting and additional integrations with other CRM platforms would make the service even more robust. Review collected by and hosted on G2.com.

What problems is UniTalk Virtual PBX solving and how is that benefiting you?

UniTalk’s call tracking service is solving the challenge of tracking and optimizing our marketing campaigns. It helps us pinpoint the exact sources of our leads, which has allowed us to allocate our marketing budget more efficiently. This solution has increased our ROI by 30%, improved our ability to nurture leads, and ultimately enhanced our overall customer experience. It’s been a game-changer in streamlining our global operations. Review collected by and hosted on G2.com.

Kristina A.

Mid-Market (51-1000 emp.)

2/12/2024

"The review about our experience of work with UniTalk"

5/5

What do you like best about UniTalk Virtual PBX?

We like the functionality of UniTalk Virtual PBX. It allows you to receive and make a large number of calls at the same time and set up call forwarding to free managers. Review collected by and hosted on G2.com.

What do you dislike about UniTalk Virtual PBX?

It was difficult to figure out the settings on by ourselves, but UniTalk technical support helped us with this. Review collected by and hosted on G2.com.

What problems is UniTalk Virtual PBX solving and how is that benefiting you?

Previously, we could not receive several phone calls to one phone number at the same time. While we were talking to one client, others could not get through. That's why we realized that we needed a multichannel telephone number. We chose UniTalk Virtual PBX, which united all our mobile and landline multichannel numbers into a single network. This not only systematized our work but also increased our sales. Review collected by and hosted on G2.com.

Valeriia D.

Business Development Manager

Mid-Market (51-1000 emp.)

2/8/2024

"The review of our experience working with UniTalk"

5/5

What do you like best about UniTalk Virtual PBX?

We appreciate the functionality of UniTalk Virtual PBX. It enables handling a high volume of concurrent calls and configuring call forwarding to available managers. Review collected by and hosted on G2.com.

What do you dislike about UniTalk Virtual PBX?

Figuring out the settings on our own was challenging, but UniTalk's technical support assisted us with it. Review collected by and hosted on G2.com.

What problems is UniTalk Virtual PBX solving and how is that benefiting you?

Before, we couldn't handle multiple calls to a single phone number simultaneously. While engaging with one client, others couldn't reach us. Recognizing the necessity for multichannel phone numbers, we opted for UniTalk Virtual PBX. It consolidated all our mobile and landline multichannel numbers into one network. This not only streamlined our operations but also boosted our sales. Review collected by and hosted on G2.com.

Ekaterina K.

Partner manager

Small-Business (50 or fewer emp.)

6/28/2023

"Review of the UniTalk virtual PBX"

5/5

What do you like best about UniTalk Virtual PBX?

UniTalk IP telephony has played a crucial role in addressing various business challenges we faced. The integration of telephony into our existing system was a top priority, and UniTalk virtual PBX has provided exceptional flexibility in this aspect. With minimal adjustments required, the connection and setup process can be completed within a few minutes, ensuring a seamless and efficient implementation. Review collected by and hosted on G2.com.

What do you dislike about UniTalk Virtual PBX?

The UniTalk virtual PBX offers a wide range of features, which has led to a user cabinet interface that can be a bit complex. Nevertheless, our company benefited greatly from the valuable assistance provided by UniTalk's technical support in tackling this challenge. While users have the option to explore the Knowledge Base documentation at their own pace, we decided to take an alternative approach to effectively resolve this matter. Review collected by and hosted on G2.com.

What problems is UniTalk Virtual PBX solving and how is that benefiting you?

Our team conducts business operations in multiple countries worldwide, with dedicated managers overseeing each country. UniTalk telephony has been instrumental in facilitating the automatic distribution of incoming phone calls. Furthermore, we have implemented an automated quality assessment system that collects feedback from customers after each call. This valuable feedback allows our clients to express their preferences and draw attention to areas that require focus, providing us with valuable insights for continuous improvement. Review collected by and hosted on G2.com.

Andrii Z.

Head of Partnerships

Small-Business (50 or fewer emp.)

6/26/2023

"my experience with UniTalk"

5/5

What do you like best about UniTalk Virtual PBX?

- excellent quality of telephone communication

- many functions

- professional technical support Review collected by and hosted on G2.com.

What do you dislike about UniTalk Virtual PBX?

I haven't found any disadvantages while using UniTalk services Review collected by and hosted on G2.com.

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