Unit21 has been straightforward to work with, and their platform is flexible enough to adapt to our needs without requiring constant back-and-forth. I appreciate that we can test things in the sandbox environment before moving to production, which gives us confidence in how the data will flow and appear. The ability to map fields and customize rules based on our program identifiers and transaction types has been helpful. Their team is responsive when we need clarification or adjustments, and they're open to feedback, which is important to us as we work through new program implementations. Review collected by and hosted on G2.com.

There are some challenges with Unit21 as it relates to the ability to search or filter by custom fields. Also, when exporting cases or alerts out of the system, there have been some inconsistencies with exported data that we're working through. Review collected by and hosted on G2.com.

The bulk admin function has been really useful for clearing alerts quickly. I like that I can clear out false positives efficiently and keep things manageable. It's also helpful to have a clear logic behind why certain alerts are flagged, even if it's because there's no history in the platform yet. That transparency makes it easier to explain things to my boss and stay on top of what's happening. The flexibility to tweak rules after the initial setup is also a big plus. Review collected by and hosted on G2.com.

Some of the rule setup options can feel a bit complex at first, but once you get used to the logic, it’s manageable. Review collected by and hosted on G2.com.

The flexibility of the rules and the ability to customize them to fit our specific needs is what I like most about Unit21. For example, we've been able to create rules that screen external entities based on specific criteria like token set ratios and other custom data fields. The platform allows us to validate and tweak these rules before going live, which is really helpful. I also appreciate that the team is responsive and willing to help us with adjustments when needed. The setup process for features like watchlist screening has been straightforward, and the platform's design makes it easy to configure workflows and buttons for our internal processes. Review collected by and hosted on G2.com.

I have been using Unit21 for three years now, and there have always been areas for improvement, but I feel that recently, the improvements have been substantial, and I can't find any negative points to highlight.

Just to mention one thing: there is a lack of courses with certifications. Review collected by and hosted on G2.com.

Case and alert management have been great. The audit features also allows us to present prior filings in a clean format relatively quickly. It has reduced errors on our SARs and cut down on time to file for our business. Review collected by and hosted on G2.com.

The interface takes a little awhile getting used to. Interface is very challenging to make use friendly. Although it is good I feel it could be better with less noise or some tweaks. Review collected by and hosted on G2.com.

I use Unit21 to monitor transactions, detect fraud, and manage compliance investigations all in one place. I like how easy it is to customize workflows and rules without coding, which makes spotting fraud and managing investigations much faster. The AI features really help simplify complex data, and they help me catch fraud faster and reduce false alerts. The setup was pretty straightforward, and most of it we could do without coding. Review collected by and hosted on G2.com.

Sometimes setting up complex rules can be a bit tricky, and the reporting interface could be more intuitive. A few more templates or guided setup would make it easier for new users. Review collected by and hosted on G2.com.

I like that Unit21 helps me identify and block fraudulent activity. I appreciate the no-code freedom, which lets me create, test, and launch complex fraud detection rules by myself. I can design my own to-do list for investigations, allowing the compliance team to set a custom path for specific case types like cryptocurrency without needing a developer to change the software's layout. I also find that Unit21 automates the filing process by pre-populating the required forms collected during investigations and submitting them directly to FinCEN, which helps make the business audit-ready anytime. The initial setup was very easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I love how easy and user-friendly Unit21 is for setting up, making the initial process smooth and stress-free. I appreciate its capability to create custom rules with our own variables, allowing for a tailored approach to transaction monitoring and alert investigations. The shadow mode feature and the ability to file SARs are invaluable, enhancing our monitoring accuracy and compliance efficiency. The organization and documentation features for alerts and cases are incredibly useful, ensuring our processes are well-documented and accessible. Additionally, the reporting and statistical capabilities for alerts and cases allow us to prepare and organize our department effectively in our unique way. The integration with our in-house developed core system and ComplyAdvantage enhances our monitoring and compliance efforts. I truly find the ability to design processes and access reporting in our preferred manner super friendly, making Unit21 a solution I'd choose again. Overall, I'd rate it a 9 out of 10 and highly recommend it. Review collected by and hosted on G2.com.

Nothing at the moment Review collected by and hosted on G2.com.

Unit21 is constantly iterating on its products and services after curating feedback from both its users and industry players. This contributes to the functionality and optimization of the software benefitting all. If something does not work, they are willing to listen and quickly provide services through excellent customer support.

The case management is highly flexible and can easily be customized implemented for multiple works streams. The team continues to use and leverage new features to optimize their work. Review collected by and hosted on G2.com.

As this is a shared application, response times can vary depending on traffic from all customers. There is not a dedicated space. While this may not be as problematic for AML rules it is a consideration for appropriate rules engines and data optimization. Review collected by and hosted on G2.com.

Unit21 has been a solid tool for us, especially when it comes to case management. The way it tracks everything and lets us organize investigations is really helpful. It’s much better than other vendors we’ve tried, where case management is very basic. With Unit21, we can track alerts, investigations, and even queue things up for our team in a way that makes sense. The ability to customize rules and use dynamic models is also something I’ve found useful. I’ve been able to play around with IP data enrichment and set up rules for things like VPNs and bots, which is something we’ve needed. The documentation they provide is clear, and it’s easy to follow along when setting up new features. Overall, it’s a tool that works well for what we need. Review collected by and hosted on G2.com.

They have been growing a lot since we contracted the service, and our CSM have changed a couple times, this I not a downside since we have experienced very good level of support and broad understanding of products every time. Review collected by and hosted on G2.com.

What stands out most about Unit21 is its flexibility. It enables us to tailor rules and workflows to our specific needs without being constrained by a rigid framework. I also really value the hands-on support from their team. Whenever we had questions about setting up rules or optimizing workflows, they were quick to respond and even offered to help us build out specific scenarios. Another key feature I appreciate is the ability to test and validate rules before activating them—this gives us confidence that what we’re implementing will perform as expected. Overall, it’s a system that adapts to us, not the other way around. Review collected by and hosted on G2.com.

Haven't experienced any setbacks from a user point of view. Review collected by and hosted on G2.com.