Unit21’s flexible data ingestion, the ability to build custom rules, and the support from our CSM and the Unit21 Development team are all reasons I’ve been very happy with our decision to partner with Unit21. Before, we were using a more rigid system, which was not meeting our need for a real-time, adaptive solution. With Unit21, as long as we have the data fields mapped into the platform, we can build a rule specifically targets what we are trying to prevent. The options for rule validation, shadow mode, and rule replication are all great tools we use to iterate on the exact detection logic we need. Our team has really learned how to leverage that, and we've seen a lot of growth as they've become empowered to try building rules in response to new trends. I also love that our feedback has been taken into consideration in improving the platform; we have been able to influence the development of a comprehensive loss tracking module that meets all our tracking and reporting needs. There have been multiple examples where we've seen changes made to the platform as a direct result of our suggestions. It feels like a true partnership.

The Unit21 team operates as a true extension of our compliance function. They bring deep technical expertise in rule tuning, threshold optimization, and AI Agent configuration—areas where most vendors provide limited support. Our collaboration on rules such as HIFCA, HIDTA, and internal transfer detection has led to measurable improvements in detection quality that we can confidently defend. The team is also highly responsive and consistently available when we need support.

I love that Unit21 allowed us to consolidate all of our AML and fraud monitoring into one system, providing us with clear visibility of alerts and cases. Having everything in one place for monitoring and filing obligations is super convenient. Very few vendors could accommodate our desire to combine Core Bank and FinTech into a single monitoring environment, so Unit21 doing this was huge for us. Additionally, I appreciate the level of customization with rules and capabilities that go well beyond what most vendors offer.