TXT180 Reviews & Product Details

TXT180 is a text message marketing software that can be used to send sms messages to customers or other opt-in contact lists. This web-based software is easy to use from any computer, phone, tablet, etc. Customers use the TXT180 text blast software to keep their contacts updated with the latest information and special offers. TXT180 provides two-way text messaging so businesses can receive valuable feedback and build relationships with their clients. Our free trial offer allows everyone to try it at no cost and no credit card req'd. We offer affordable text message marketing software for the best prices and top level US based support. There are many benefits of using text messaging to communicate with your customers, clients, or members. Text messages have a 98% open rate and texting your customers allows you to reach them wherever they are, even on the go. Utilize text messaging to send specials, new products, appointment reminders, alerts, and more. Our users are typically small to medium size businesses and organizations looking to connect with their loyal followers as well as new customers or contacts. Popular customer types: - Retail outlets (online and brick & mortar) - Restaurants, Bars, Clubs - Church and youth groups - Real estate and insurance agents - Professional services such as accountants Types of messages sent to end-users: - Special offers, sales, marketing promos - Reminders for meetings, appointments, doctor visits. - Activity notices, daily devotionals, prayer requests. - Internal communications for corporations and organizations. - Two-way text messaging as well as keyword optin messaging.

Seller

TXT180

Discussions

TXT180 Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Amber Eva

Pricing

Pricing provided by TXT180.

500 Msgs

$18.95

Per Year

500 Msgs

$24.95

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 65 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

G2 reviews are authentic and verified.

Here's how.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/14/2019

"Easy to use, affordable service to stay connected with your network."

4.5/5

What do you like best about TXT180?

Stored messages makes it easy to send similar or repeat messages with just a few clicks. Review collected by and hosted on G2.com.

What do you dislike about TXT180?

I have been locked out before due to expired credit card info and getting back in took too long and I missed my opportunity to send a reminder message. Review collected by and hosted on G2.com.

Recommendations to others considering TXT180:

Quality service at the right price. Easy to use. Many features. Easy to maintain and update. East to promote and acquire new users. Volume of messages is just right for the price. Easy to setup and easy to deliver messages. You will not be disappointed with this service! Review collected by and hosted on G2.com.

What problems is TXT180 solving and how is that benefiting you?

Staying in communication with our network. Easily reminding dozens of people about upcoming events. Simple and easy to use. Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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Thank you for your review, Don! We are happy to hear that TXT180 helps you communicate easily and that you enjoy the features. We appreciate your business.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

2/19/2019

"Texting for Business? Great support and Affordable !"

5/5

What do you like best about TXT180?

Super affordable way for businesses to do texting. I found it very easy to use and if I have ever had any issues they are able to resolve them very fast. The tech support is available and if not they email you really fast. I've never had to wait more than a day for an answer and most of the time they do it right there. I had to change our keyword and it was completed instantly. Review collected by and hosted on G2.com.

What do you dislike about TXT180?

It works for what I need. I guess if you want different features, you can get them in different products. But this one works for me perfectly and it's very cost-effective. I really don't have any negatives with this product. Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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Thank you for taking the time to review TXT180! We are happy to hear that you enjoy our customer support and the product works well for you. We appreciate your feedback and business.

Jeremy D.

Singer/Songwriter/Producer

Small-Business (50 or fewer emp.)

2/5/2019

"Does Exactly What It Is Intended to Do"

5/5

What do you like best about TXT180?

The ease of use, the streamlined features, no gimmicks...just great service. I have been using this service for several years now, and it is straight-forward, get-it-done quickly and efficiently, process of connecting with customers. Text blasts without ads, prompts, all the junk that runs people off. This is proven and powerful! Review collected by and hosted on G2.com.

What do you dislike about TXT180?

I don't have any dislikes, honestly. We have never had any issues. Review collected by and hosted on G2.com.

Recommendations to others considering TXT180:

Simple, effective, inexpensive...streamlined Review collected by and hosted on G2.com.

What problems is TXT180 solving and how is that benefiting you?

We are reaching opt-in customers in a fast, efficient manner, without having to spend time-consuming efforts and costly third-party choices for a service that makes it easy and effective. Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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We're happy to hear TXT180 is working well for your business! Thank you for taking the time to review us, Jeremy.

- The TXT180 Team

Amber A.

Marketing Manager

Small-Business (50 or fewer emp.)

6/10/2019

"Lowest Priced Text Provider with Great Features"

5/5

What do you like best about TXT180?

We are able to spread the word about our events to our vacation rental guests. We have been able to send them info on things to do in our area, maps, food suggestions, and promo codes with our area partners which helps us create a better guest experience.

We love that guests can reply to the message if they have any questions or need additional helps which allows our team to take care of their requests promptly.

We switched from a higher priced text message provider and have saved just over 30% each month. Review collected by and hosted on G2.com.

What do you dislike about TXT180?

The service does all of the things we need it to. Review collected by and hosted on G2.com.

Recommendations to others considering TXT180:

Do it! The next level of marketing is text marketing. There’s no algorithms to overcome and you own your text followers. It’s easy to use and you’ll see instant results from sending text blasts if you implement it. Review collected by and hosted on G2.com.

What problems is TXT180 solving and how is that benefiting you?

- Guest Communication

- Sales

- Event Bookings

- Higher ROI

- Trackable Results

- Customer Type Segmentation/Messaging Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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Thank you for taking the time to review TXT180! Our team is happy to hear your great response rates using SMS messaging.

Thomas M.

Advertising Sales Executive

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/26/2019

"Great Low Cost Texting Service!"

5/5

What do you like best about TXT180?

I run a foodie group and create unique dining experiences for our customers. Facebook is where we post our events, but most of our customers were not getting notifications about it from them and they were missing opportunities to purchase tickets before they sold out. I looked for a text messaging service to alert my customer 1 hour before tickets went on-sale and TXT180 was exactly what I needed. They were USA based (bonus) and had the best pricing I could find. I continue to use them for ticket alerts, but also working with local restaurants to offer deals to our subscribers to sign up and get a deal! Thanks TXT180! Review collected by and hosted on G2.com.

What do you dislike about TXT180?

The interface is a bit dated, could use a refresh. Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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Thank you for your review! We're happy to hear that text works well to get your event information to your customers.

We are currently working on a dashboard re-design, hopefully, you will like it :)

We appreciate your feedback.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

2/14/2019

"Very intuitive and easy to setup, loved it!"

5/5

What do you like best about TXT180?

The setup is a breeze, very easy to launch campaigns and find new Text numbers. Review collected by and hosted on G2.com.

What do you dislike about TXT180?

That I didn't know about it sooner and how easy it was to use, by far what was I thinking? Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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Thank you for taking the time to review TXT180! We are happy to hear that you enjoy the service and the features. We appreciate your business and feedback.

Bert S.

Managing Member

Automotive

Small-Business (50 or fewer emp.)

3/11/2019

"Basic but that's all we needed"

5/5

What do you like best about TXT180?

I love how easy Txt180 is to use. The dashboard is simple and user friendly. Customer service is great too. Every time I have called with a question it's answered friendly and promptly. I'm honestly probably not utilizing it like I should. We had a marketing employee at one point which we no longer have and he was using it more. It's really lack of time on my part to not utilize and get informed as to all the Txt180 does. Review collected by and hosted on G2.com.

What do you dislike about TXT180?

Not really a dislike but it's pretty basic. You can basically have one keyword so if you want to have multiple I'm not sure how that works. Might be a different price point- again not really a dislike it serves the purpose we wanted it for. We are a very small automotive dealership just getting started. Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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Thank you for taking the time to review us, Bert! We are happy to hear that it's working well for your business.

You are able to create multiple keywords if you'd like. Those do cost an additional $2-$5 a month, depending on which short code you are on. Alternatively, you can add as many Groups as you'd like, free of charge. Groups are similar to Keywords but contain a hyphen and another word. For example your Keyword may be Car and your new Groups could be Car-1 & Car-2.

This works great if you want to have specific information about each car texted to the inquirer. If you'd like help integrating this or to find out more uses for your business, email us at support@txt180.com or go online to chat.

Thank you for your business!

Byron T.

Sr. Manager

Small-Business (50 or fewer emp.)

2/14/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great product overall"

5/5

What do you like best about TXT180?

Having the opportunity to connect with your customers quickly is a must. Being able to send messages on the spot even from the txt 180 app is great and convenient. We can now pass along savings to customers much quicker and allow them to collect prizes by sharing with them info needed no matter if they are local or nationwide. The platform is easy to navigate once you sign in and plug and plays are easy to use for website additions as well. Support staff is always there to speak with you and get your questions answered in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about TXT180?

The only thing that may fall a bit short is the number of characters allowed. I believe 160 is just a tad short of its competitors. You have to become very creative in order to send out a message to your customers sometimes having them think about your message a little longer than normal. A few more characters would be great. Review collected by and hosted on G2.com.

Recommendations to others considering TXT180:

It is a simple easy to use product. If you're expecting something robust this might not be for you if your looking for more characters than 160. However the platform will definitely get you where you need to go and then some. Support is great and will not leave you out guessing what the next move is. Review collected by and hosted on G2.com.

What problems is TXT180 solving and how is that benefiting you?

The benefit of being able to send text out to multiple members at a moments notice. This has been a great tool for business building and staying in contact with customer base. Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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Thank you for your review, Byron! We're happy to hear your feedback and are looking to add MMS, which would allow for more characters, later this year. We appreciate your business.

Jeanne F.

Founder

Small-Business (50 or fewer emp.)

2/19/2019

"Easy to start, a little archaic"

3/5

What do you like best about TXT180?

I like that I can message my list easily, it's pretty simple to use. Review collected by and hosted on G2.com.

What do you dislike about TXT180?

The time zone doesn't match mine and I have to adjust that always. It seems kind of expensive for what I get, just from a small business perspective. I can only use it from my computer, maybe there is an app but I've never found it. The whole platform is pretty archaic. Worth exploring other options, I just haven't found the time. Can't sort out how to to download numbers to move to a new service so you better like it or you lose your numbers. Review collected by and hosted on G2.com.

Recommendations to others considering TXT180:

A bit archaic, and doesn't suggest ways to use text messaging for increased marketing, no suggestions on how to grow lists...which isn't really it's job but it would sell more for them and likely for me. Review collected by and hosted on G2.com.

What problems is TXT180 solving and how is that benefiting you?

I'm able to reach customers via text message to remind them of promotions and occasions to purchase. Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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Hi Jeanne,

Thank you for taking the time to review us. For the time zone, you can set this to your time zone. To do this, please visit the My Profile section at the top of the dashboard. Also in My Profile, is a link to download our free phone app. We have a lot of articles on how to use text marketing for different business types on our website but we are currently re-designing the dashboard to include those tip and articles as well. We appreciate your business.

Karalyn C.

Senior Operational Supervisor

Mid-Market (51-1000 emp.)

2/14/2019

"Text180 is a lot of work..."

3/5

What do you like best about TXT180?

I love being able to send mass texts to multiple recipients but the way in which you add in contacts, make new groups and send the messages does take some effort. Review collected by and hosted on G2.com.

What do you dislike about TXT180?

It's really a long process to get the contacts added and to format new messages to send to our candidates. So, it's a bit impractical to be used for a recruiting team. Review collected by and hosted on G2.com.

Recommendations to others considering TXT180:

I would say that this company would be a good investment if your company is looking to mass-communicate with their employees and give changes/updates frequently. However, if you're in recruiting, it's a bit rough. Review collected by and hosted on G2.com.

What problems is TXT180 solving and how is that benefiting you?

I've been able to send mass texts to our potential candidates, we've been able to send a link to apply for our positions to a candidate's mobile number right on the spot and we can send updates to many people at once. Review collected by and hosted on G2.com.

Response from Stephanie B of TXT180

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Thank you for taking the time to review us Karalyn. Our support team is more than happy to help you create your groups and find the easiest way to get your messages out. Feel free to reach out to us via live chat, email, or phone. We appreciate your business.