TXT180 Reviews & Product Details

TXT180 Overview

What is TXT180?

TXT180 is a bulk text messaging software that can be used to send sms marketing messages to customers or other opt-in contact lists. This web-based software is easy to use from any computer, phone, tablet, or our free phone app. Customers use the TXT180 text blast software to keep their contacts updated with the latest information and special offers. TXT180 provides two-way text messaging so businesses can receive valuable feedback and build relationships with their clients. Our free trial offer allows everyone to try it at no cost! Best text message marketing software available for the best prices. There are many benefits of using text messaging to communicate with your customers, clients, or members. Text messages have a 98& open rate and texting your customers allows you to reach them wherever they are, even on the go. Utilize text messaging to send specials, new products, appointment reminders, alerts, and more.

TXT180 Details
Website
Discussions
TXT180 Community
Languages Supported
English
Product Description

Text message and SMS marketing service. Use text marketing to send mass text alerts, reminders. promotions, and more. We've been helping businesses grow since 2010.

How do you position yourself against your competitors?

At TXT180 we pride ourselves on our customer service and our customer success program. We understand that not everyone has done bulk text messaging and integrating it is different for each business type and their own goals. We provide each account with their own Customer Success Manager free of charge. They will be able to help you configure your account, strategize how to set it up in your business, create messages, and more. Our reports section allows you to view many different stats with your unique text groups. Our team is here to help you utilize the power of text reach and get measurable results.

Seller Details
Seller
TXT180
Company Website
Year Founded
2010
HQ Location
St. George, UT
Twitter
@TXT180
343 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
AE
Overview Provided by:
Amber Eva
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TXT180 Screenshots

TXT180 Demo - SMS-QR-Code.JPG
TXT180 Demo - SMS-Reports.JPG
TXT180 Demo - Text-to-Win-SMS.JPG
TXT180 Demo - Send-SMS-Message.JPG
TXT180 Demo - SMS-Marketing-Dashboard.JPG
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TXT180 Reviews

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Inga B.
IB
Broker
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The service has enabled us to use shortcode texts to send video tours of properties to our potential clients. The setup is VERY easy, pricing is super competitive and their customer service is SUPERB! Review collected by and hosted on G2.com.

What do you dislike?

Nothing major at this point, I do wish we were able to change the keywords from our end vs deleting and adding a new one each time if it's unused. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Compare the features and pricing with other competitors and you will see that txt180 is the best option! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The services enables the potential consumers engage and get information without having to call or meet with us which is something everyone avoids for the fear of sale pressure. Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for taking the time to review us, Inga! We are happy to hear that you enjoy TXT180's services and are happy to have you as a client. We appreciate your feedback and are glad to hear that text helps you communicate with potential clients without them fearing the sales process.

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Steven H.
SH
VP Marketing
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We had never used texting before for advertising and we wanted to try it out. It was very easy to get going. I have already recommended it to others. Review collected by and hosted on G2.com.

What do you dislike?

i would like to have an account manager help me with best practice for an additional fee. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

People dont like to call always or are not able to call but want to get some info before they forget to contact you...texting allows that. Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for your review, Steven! We actually provide a complimentary account manager that can help you think through how to promote it and use it more effectively. I will assign you an account manager today and have them email you. We appreciate your business and are happy to hear that texting works well for you.

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Edward W.
EW
CEO
Entertainment
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the simplicity of the interface and the high touch customer service. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see full graphical text capabilities Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to connect and engage with my customers and prospects at the point of communication most accessible to them (their phone) which is an invaluable asset for promotional marketing. Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for your review, Edward! We plan on adding the MMS this year and are happy to hear that text works well for you to engage with your customers. We appreciate your business.

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Adam P.
AP
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Quick to start.. It was easy to implement the features we needed. Review collected by and hosted on G2.com.

What do you dislike?

Hard to manage multiple messages. It is awkward to see the responses and to collect the address data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a simple product to implement Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Provide a signup to order products or samples. Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for taking the time to review us, Adam. We appreciate your feedback and business.

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DE
club coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

its simple to use, fast and effective . It really is a useful tool Review collected by and hosted on G2.com.

What do you dislike?

my plan has limited features i wish there was more emojis included Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

reaching the masses quickly and effectively Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for taking the time to review us, Donna! We are happy to hear that it is useful for you. Unfortunately, shortcode doesn't support the use of emojis, we hope that the carriers change this soon. We appreciate your business.

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JT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy to use, good features, and composing is seemless. Review collected by and hosted on G2.com.

What do you dislike?

The user interface is slightly dated and needs a refresh Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to connect with customers and increase business and loyalty Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for your review, Joel! We are in the middle of our dashboard refresh and it should be launching soon, we hope you like it! We are happy to hear that text has helped increase business and loyalty for you. We appreciate your business.

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Anthony B.
AB
President
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like the unlimited extensions. Review collected by and hosted on G2.com.

What do you dislike?

I don't really like that I have to pay so much for keywords and I don't like that unused monthly minutes don't rollover. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am using it to send readers to articles and posts Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for taking the time to review us! We appreciate your feedback and your business.

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Michael M.
MM
Chief Operating Officer
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Great communication tool for the team that is not dependent on email servers Review collected by and hosted on G2.com.

What do you dislike?

nothing really - works well and it is super intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

if you can use a computer, you can use it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If email is down, people do not get info - this is great for that Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for your review, Michael! We are happy to hear that you enjoy the service.

- The TXT180 Team

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love the ease of use. Interface is very easy to understand, not to mention it is a great marketing strategy! Review collected by and hosted on G2.com.

What do you dislike?

Not much that I can say I dislike about the service Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accessing individuals that don't want to call Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for taking the time to review us! We're happy to hear that the service works well for you. We appreciate your business.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

TXT180 is simple to use, and really packs a punch for outreach programs in the service industry. This has been the best way to send offers to our younger demographic and see a return! Review collected by and hosted on G2.com.

What do you dislike?

Would like a few more features - graphic, video, etc for auto texts. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are getting a much higher response rate than typical emails/posts. Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for taking the time to review us! We are happy to hear that you're getting a higher response rate with TXT180 than you get with email & posts.

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EN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The customer service. Hands down. Stephanie is excellent, always helpful, and always available when I need her. Review collected by and hosted on G2.com.

What do you dislike?

I'd really love the ability to edit and delete my keywords myself, instead of having to rely on customer service. Also, I wish the keyword initial setup cost less. And the premium short code is too expensive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you plan on activating multiple keywords or reselling this service, be sure to start of with the reseller program. If you start with the individual business plan, you won't be able to easily switch later on. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TXT180 is the underlying infrastructure for our award-winning text to donate service. Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for taking the time to review us! We are happy to hear that you enjoy the customer service and are able to use text for your donation service. We appreciate your feedback and business.

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AN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use and pricing are the best features Review collected by and hosted on G2.com.

What do you dislike?

I don't like the limitation on keywords. Most are taken already. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Text responders for marketing. Review collected by and hosted on G2.com.

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Response from Stephanie B of TXT180
edit

Thank you for taking the time to review us! We are happy to hear that you find the service easy to use. We appreciate your business.

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TXT180 Comparisons

Compare TXT180 ratings to similar products

TXT180 Features

Highest-Rated Features
  • Text Messaging - Bulk SMS
    • 1% above average
  • Text Messaging - Text Scheduler
    • 1% above average
  • Platform Performance - Automation
    • -3% below average
Lowest-Rated Features
  • Text Messaging - Two-Way Text Messaging
    • -12% below average
  • Text Messaging - Automatic URL Shortening
    • -13% below average
  • Text Messaging - Automatic Replies
    • -8% below average
Access Grid® Report
Data from Grid® Report for SMS Marketing | Winter 2021
Top Industries Represented
Retail
8
Food & Beverages
6
Non-Profit Organization Management
6
Health, Wellness and Fitness
4
Real Estate
4
Other
64
Data from Grid® Report for SMS Marketing | Winter 2021
Do you work for TXT180?

TXT180 User Ratings

9.0
Ease of Use
SMS Marketing Average: 8.9
9.2
Quality of Support
SMS Marketing Average: 8.9
9.2
Ease of Setup
SMS Marketing Average: 8.9
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