--- title: Twilio Reviews meta\_title: 'Twilio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 530 reviews by the users' company size, role or industry to find out how Twilio works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 530 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Twilio Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Twilio to be **user-friendly** , easily managing services and features without complications. [(40 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308887&qs=pros-and-cons#reviews) Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses. [(30 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310079&qs=pros-and-cons#reviews) Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability. [(23 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308567&qs=pros-and-cons#reviews) Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications. [(21 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310170&qs=pros-and-cons#reviews) Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms. [(19 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309967&qs=pros-and-cons#reviews) Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp. [(26 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309252&qs=pros-and-cons#reviews) Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues. [(23 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309494&qs=pros-and-cons#reviews) Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams. [(14 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308581&qs=pros-and-cons#reviews) Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability. [(11 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310099&qs=pros-and-cons#reviews) Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams. [(11 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309224&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Twilio ##### 1. Ease of Use Users find Twilio to be **user-friendly** , easily managing services and features without complications. [ See 40 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308887&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you like about Twilio? I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows withou ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you like about Twilio? Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice ##### 2. Easy Integrations Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses. [ See 30 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310079&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you like about Twilio? I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows withou ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you like about Twilio? Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice ##### 3. Integrations Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability. [ See 23 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308567&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you like about Twilio? I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows withou ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you like about Twilio? Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice ##### 4. Easy Setup Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications. [ See 21 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310170&qs=pros-and-cons#reviews) See Related User Reviews ![Aniruddha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aniruddha G.") AG Aniruddha G. Enterprise (\> 1000 emp.) 5.0/5 "Solid API Docs and Simple Setup That Just Works" What do you like about Twilio? The api docs are prety solid and easy to sms working fast. been using it for like 2 years now for our app notifications and it just works most of the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you like about Twilio? I love Twilio's reliability, scalability, and easy API integration, as it makes adding messaging, calls, and notifications into apps fast and seamless ##### 5. API Integration Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms. [ See 19 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309967&qs=pros-and-cons#reviews) See Related User Reviews ![Dan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan B.") DB Dan B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Real-Time Communications and Custom Dashboards That Fit Our Workflow" What do you like about Twilio? Twilio's ability to provide powerful, real time communications plus custom dashboards and user interfaces makes it a joy to integrate into our workflo ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you like about Twilio? Twilio offers a very reliable and scalable CPaaS with excellent APIs for SMS, WhatsApp, voice, and omnichannel communication. The documentation is det ### 5 Cons or Disadvantages of Twilio ##### 1. Expensive Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp. [ See 26 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309252&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you dislike about Twilio? I have concerns about pricing transparency with Twilio, as the costs can increase quickly with a high message volume. ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you dislike about Twilio? The pricing can become expensive at scale, and the dashboard and billing structure can sometimes feel complex for new users. ##### 2. Poor Customer Support Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues. [ See 23 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309494&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Aniruddha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aniruddha G.") AG Aniruddha G. Enterprise (\> 1000 emp.) 5.0/5 "Solid API Docs and Simple Setup That Just Works" What do you dislike about Twilio? Pricing structure is annoying to figure out feels like there is hidden fees that add up and when u need support it can be slow unless paying for prem ##### 3. Difficult Configuration Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams. [ See 14 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308581&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you dislike about Twilio? Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced ##### 4. Complex Setup Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability. [ See 11 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310099&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you dislike about Twilio? Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced ##### 5. Technical Knowledge Required Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams. [ See 11 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309224&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you dislike about Twilio? Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced ![Amos V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amos V.") AV Amos V. Vice President Small-Business (50 or fewer emp.) 9/16/2025 "Evaluating Twilio for Business Communication Needs" 4/5 What do you like best about Twilio? Twilio makes it simple to integrate SMS, voice, and email through one reliable platform. The APIs are easy to work with, well-documented, and scale smoothly from small projects to enterprise deployments. I also appreciate the strong global coverage and consistently high delivery rates. Review collected by and hosted on G2.com. What do you dislike about Twilio? The biggest drawback is the pricing, which can get expensive at scale compared to some competitors. Billing can also feel a bit complex with different rates for regions and channels. In addition, while the platform is powerful, some features take extra effort to configure, and support response times could be faster for urgent issues. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? For us, Twilio is hosting our corporate phone numbers, which makes managing our communications much easier. Instead of relying on traditional phone systems, we can handle everything through Twilio’s platform — routing calls, scaling as needed, and integrating with our other systems. This has reduced overhead, given us more flexibility, and ensured our business lines remain reliable and accessible from anywhere. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Edgard C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edgard C.") EC Edgard C. Real Time Monitor Outsourcing/Offshoring Mid-Market (51-1000 emp.) 12/14/2025 "Exceptional flexibility and reliability for real-time communications" 5/5 What do you like best about Twilio? What I value most about Twilio is its flexibility and the reliability it offers when integrating real-time communications. Review collected by and hosted on G2.com. What do you dislike about Twilio? What I like least about Twilio is that sometimes the complexity of its setup and the large number of available options can make the learning curve quite steep. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio solves the challenge of integrating and scaling communications with customers, whether through calls, SMS, WhatsApp, or video, without the need to develop or maintain your own infrastructure. It allows you to centralize and automate these channels, which increases availability and reduces operational failures. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Huzaifa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huzaifa A.") HA Huzaifa A. Chief Executive Officer Small-Business (50 or fewer emp.) 7/20/2026 "Horrible Company" 0/5 What do you like best about Twilio? Nothing whatsoever. The UI, integrations, and overall performance are all horrible. Customer service is especially bad, and the pricing is terrible too. Review collected by and hosted on G2.com. What do you dislike about Twilio? Everything Theres nothing to like about it Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Nothing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mattis A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mattis A.") MA Mattis A. 11/14/2025 "$10,000 fraud charges, no help from Twilio on solving it - straight up scam" 0/5 What do you like best about Twilio? Twilio is fairly easy to set up, which can be beneficial for teams looking to quickly integrate SMS communication functionalities. Review collected by and hosted on G2.com. What do you dislike about Twilio? I’ve had a very disappointing experience with Twilio. We faced SMS toll fraud, which led to thousands of dollars in charges, including charges from a Twilio service, Authy, that we never enabled. Their fraud protection tools failed to prevent this, and we had to stop the activity ourselves. The support we received was non-existent, inconsistent, and often contradictory. Despite presenting logs and evidence, we got false explanations that neither addressed the root issue nor clarified how Authy charges occurred. Our account was suddenly locked over an unexplained balance not visible in our billing history, yet Twilio insists on payment before continuing any investigation. This feels like a scam. Their actions have led to significant operational challenges and financial losses for us. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? I use Twilio for SMS communication to customers, but I've faced major fraud issues and poor support, costing us significant money and operational challenges. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sanjuktha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanjuktha B.") SB Sanjuktha B. Customer Success Manager Small-Business (50 or fewer emp.) 11/25/2025 "Speeds Up Decisions, But UI Can be Better" 3.5/5 What do you like best about Twilio? It helps me make decisions faster and analysis different perspectives. The platform is also super reliable and simple to use. The SMS and OTP delivery rates improved noticeably after shifting to this platform. Review collected by and hosted on G2.com. What do you dislike about Twilio? It can get too overwhelming with the number of responses and leads it can generate. SUpport is slow to respond and UI can also be improved little, it feels cluttered in few pages making it uneasy to read and comprehend the information. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Reaching out to multiple clients t the same time giving me a better conversion ratio, it helps me handle all the OTPs and delivers the SMS faster and gives me a unified place to track these. Prior to this, I used to manage it manually and it made it very inconsistent as I was in touch with multiple providers. Now I can track the operations more seamlessly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam A.") SA Sam A. Small-Business (50 or fewer emp.) 7/11/2026 "Terrible Customer Service - like talking to a wall" 0/5 What do you like best about Twilio? Choosing local phone numbers - programming them. Review collected by and hosted on G2.com. What do you dislike about Twilio? Terrible customer service for long time customers Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Connecting customers to their customers. Although this has become hard Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/25/2026 "Frustrating Experience with Poor Support and Usability" 0/5 What do you like best about Twilio? I like that Twilio's core features and functions work, allowing me to run my business. Review collected by and hosted on G2.com. What do you dislike about Twilio? The platform's actual support and usability are poor. Their UI feels like it's in the nineties, and their support is awful. They want to upcharge for basic features and functions. I would gladly use any other provider than Twilio if I had the opportunity, as they're terrible. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? It helps with calling people. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Muhammad O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad O.") MO Muhammad O. Salesforce Business Analyst Information Technology and Services Small-Business (50 or fewer emp.) 2/25/2026 "Reliable API for SMS and WhatsApp and it is easy and scalable also for Messaging solutions." 5/5 What do you like best about Twilio? Easy API integration with clear documentation. Message delivery is more reliable and the platform scales well for SMS , OTP , and also for notifications as well. Review collected by and hosted on G2.com. What do you dislike about Twilio? Pricing can be a bit high as usage increases. Some advanced features require technical knowledge to configure properly. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio helps us manage SMS and WhatsApp communication at one platform. we use it for OTP , Alerts , and marketing messages , which saves our time and improves customer management and engagement. Automation features reduces manual work and improve delivery reliability. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic ![Amanda D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda D.") AD Amanda D. Director of Integrated Solutions Management Information Technology and Services Mid-Market (51-1000 emp.) 5/28/2026 "Simple SMS Start, but Support and Response Times Need Improvement" 2/5 What do you like best about Twilio? Twillio was our first experience with SMS for our product.. it was what was available at the time and was a simple start Review collected by and hosted on G2.com. What do you dislike about Twilio? Customer support - service plans - response times Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twillio was our first solution for SMS within out platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ihor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ihor B.") IB Ihor B. Founder & CEO Small-Business (50 or fewer emp.) 3/10/2026 "Effective Messaging with Room for Support Improvement" 3.5/5 What do you like best about Twilio? I find Twilio effective as we didn't experience downtime while using it. I also like how I can create campaigns for different use cases and then launch automation in Workee. Additionally, the ability to create subaccounts in Twilio is beneficial. Review collected by and hosted on G2.com. What do you dislike about Twilio? Support could be improved. It takes a few days to get the reply. Compliance takes a lot of time. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? I use Twilio for sending notifications to our customers, and its efficiency without downtime is crucial for reliable communication. Review collected by and hosted on G2.com. 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