--- title: Twilio Reviews meta_title: 'Twilio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 530 reviews by the users' company size, role or industry to find out how Twilio works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 530 scale: '5' date_modified: '2026-08-12' parent_category: name: Development url: https://www.g2.com/categories/development --- # Twilio Reviews **Vendor:** Twilio **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.1/5.0 **Total Reviews:** 530 ## About Twilio Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. ## Twilio Pros & Cons **What users like:** - Users find Twilio to be **user-friendly** , easily managing services and features without complications. (40 reviews) - Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses. (30 reviews) - Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability. (23 reviews) - Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications. (21 reviews) - Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms. (19 reviews) - API Quality (17 reviews) - Messaging (17 reviews) - Reliability (17 reviews) - Users appreciate the **easy communication** provided by Twilio, streamlining notifications for medical appointments and enhancing security. (15 reviews) - Features (13 reviews) **What users dislike:** - Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp. (26 reviews) - Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues. (23 reviews) - Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams. (14 reviews) - Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability. (11 reviews) - Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams. (11 reviews) - Users experience **billing issues** with Twilio, facing complex pricing, unexpected charges, and frustrating account blocks. (10 reviews) - Users find Twilio's **limited features** frustrating, as it lacks sufficient marketing metrics and user-friendly integrations. (10 reviews) - Users report significant **messaging issues** with Twilio, including fraud, poor support, and unresolved SMS disruptions. (10 reviews) - Users find the **complex process** of getting started with Twilio challenging, especially for beginners navigating the dashboard. (8 reviews) - Learning Curve (8 reviews) ## Twilio Reviews ### 1. Best communication platform ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** EASY! if you want to get up and running fast - this is the best platform to use **What do you dislike about Twilio?** none so far, our experience been great and looking forward to trying more products from Twilio **Recommendations to others considering Twilio:** jsut go with it, there is no better platform out there, this is AWS for communications! **What problems is Twilio solving and how is that benefiting you?** communication: voice and text, but looking forward to trying flex! ### 2. Twilio has a global reach. **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah E. | Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Twilio?** Twilio is the most extensive communications platform I have used. It has a fast learning curve and users are backed by a great support service in terms of the helpdesk support team and unlimited articles and videos on the Twilio website, which provide a dependable intro and advanced guides to users to learn the basics of this program. I also love the SMS deliverability rate, practically all of our SMS get delivered to our clients successfully and the geographical reach is practically worldwide. Enabling us verify clients from all over the world. **What do you dislike about Twilio?** Delivering SMS to non-western countries are usually very expensive, in comparism to local alternative services. However the effectiveness of Twilio, more than makes up for the day expensive rate. **What problems is Twilio solving and how is that benefiting you?** We use Twilio to verify the mobile phones of our clients and customers and it has always done a great job. No matter the geographical location, Twilio SMS and call verifications gets there. ### 3. Awesome way to send SMS at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** We send millions of SMS across the world and Twilio helps make this possible. They have an extremely easy to use API to accomplish many different use cases. **What do you dislike about Twilio?** The price is a little higher than competitors, however, they make up for it in the quality of their offering. **What problems is Twilio solving and how is that benefiting you?** We need to communicate with individuals across the world through SMS. ### 4. Solid product; solves a real problem **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Resilience in the platform and responsiveness from the dev team. Getting my integration made with a beta product was a good experience. **What do you dislike about Twilio?** The dashboard where I manage my account is a good bit confusing. Too many icons and too much whitespace; the metaphors of Twilio's ecosystem could be explained better. **What problems is Twilio solving and how is that benefiting you?** Providing phone communications for home health care workers. ### 5. Exceptionally reliable service, but expensive **Rating:** 4.0/5.0 stars **Reviewed by:** Rich W. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2017 **What do you like best about Twilio?** Its been exceptionally reliable, we never had any problems at all. As we are looking to international expansion it is also quite (exceptionally) cheap in some localities such as the US, it is also plug in and play so we don't need to change any code apart from getting a local number. Very cheap to acquire telephone numbers which is great. Twilio chat is an exciting addition which we are looking to implement shortly, a great solution to handling web sockets on auto scaling clusters (with the complication of having multiple instances running at once). We have been offered discounts ( and got a discount for being a y combinator alumni) which is awesome, but the on going offer is only 10% which i feel could be more generous. **What do you dislike about Twilio?** Live reporting could be more instant, usually takes 2+ minutes to appear in logs which when you are developing / testing can be slightly annoying. Its also exceptionally expensive in the uk compared to some other rivals such as voodoo sms. Australia + Denmark strangely expensive. Twilio chat has a limit of 1000 chats per user which means we'll have to delete messages as we go which will bring chat out of alignment with our internal database. **Recommendations to others considering Twilio:** Use it when your time is expensive, consider switching providers when your scale makes it very expensive **What problems is Twilio solving and how is that benefiting you?** We use twilio for our transactional notifications. Exceptionally easy to implement and great documentation at a cost. ### 6. use most of the apis **Rating:** 4.5/5.0 stars **Reviewed by:** Btrad M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** fax ;) all products are solid easy to use **What do you dislike about Twilio?** nothing, all products perform, great reliablility **What problems is Twilio solving and how is that benefiting you?** sip trunking, number alocation ### 7. Pretty bangin! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I can use the API or fully featured offerings. Low level pipes or high level components. **What do you dislike about Twilio?** Studio doesn' t let me route a call through an IVR then to a webhook. It'd be lit. **Recommendations to others considering Twilio:** Consider reaching out directly, Twilio is eager to help and you can talk to a human. **What problems is Twilio solving and how is that benefiting you?** Multiplexed volunteer-run distributed call center. ### 8. Developer Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** The flexibiility of customization of every product offered by twilio **What do you dislike about Twilio?** The documentation contains a lot of errors and the smaple code have not been run bfore. most of the fail. only experienced devs can fix it **What problems is Twilio solving and how is that benefiting you?** Bringing and ominchannle communication under one umbrella, use voide text, chat bots and video to meet our customers requirments ### 9. Very easy to use, quick to get to market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Twilio offered us a quick way to resolve a simple problem, the API was super natural and the ability to integrate out of the box with servicenow was great **What do you dislike about Twilio?** nothing yet, so far the product has been outstanding **Recommendations to others considering Twilio:** start solving a simple problem, you will be able to prove value easily **What problems is Twilio solving and how is that benefiting you?** INternal IT operations challenge ### 10. Twilio made my life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I needed to implement an api based sms solution. Twilio has the best product and pricing in the market! **What do you dislike about Twilio?** Gettting an SMS short code is a long process, and it is not fully transparent (although its not Twilios fault) **Recommendations to others considering Twilio:** Maker sure to undertand all of their product offerings! **What problems is Twilio solving and how is that benefiting you?** Easier communications with our customers! ### 11. Review for twilio for messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** The messaging integration. When I used long years ago, it was great. Very interested to find out about new products. **What do you dislike about Twilio?** Nothing at the moment. With the new release of new products, I believe my hunt to search for better apis to work with messaging has ended. **Recommendations to others considering Twilio:** yes **What problems is Twilio solving and how is that benefiting you?** Messaging. Super easy to integrate ### 12. Great provider! **Rating:** 4.5/5.0 stars **Reviewed by:** Roger B. | Head Coach, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2017 **What do you like best about Twilio?** Ease of their new UI makes navigation a lot better and support has been top-notch throughout our experience. I've enjoyed having a dedicated account manager as well for issue escalation and product walk-through when new features are released. **What do you dislike about Twilio?** Sometimes it can be a challenge to get issues that have been escalated resolved but once we upgraded our support plan, we were taken care of by our dedicated account manager. **Recommendations to others considering Twilio:** Great phone provider with great support (if you pay for it). If you can afford the time and money (and potential hassle) of getting on a trial program to determine if it's a good fit, I'd recommend giving them a try. **What problems is Twilio solving and how is that benefiting you?** Best way to get unique buy-in and customization for our clients needs. We have realized a lot of cost-savings by scaling with Twilio as a business partner and as we expand our product offerings, we've really relied on up-to-date technologies being developed by Twilio. ### 13. Twilio the Godzilla of messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I like Twilio's APIs and how it makes it so much easy to be integrated into an applicaiton. **What do you dislike about Twilio?** Some of the documentations are out of date, and source code posted in those docs don't work. **What problems is Twilio solving and how is that benefiting you?** We are standing up a call center. We will be leveraging Twilio along with NLP capabilities ### 14. Very flexible messaging and trunk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** SMS flexibility and control, the setup interface is both powerfull and very flexible. WIthout much infrastructure, we 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Service availability, support, knowledeable staff **What do you dislike about Twilio?** Nothing that comes to mind really....... **What problems is Twilio solving and how is that benefiting you?** SIP connectivity ### 16. Simple and easy solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Twilio allows us to provide a simple and easy texting solution for my clients. The API abilities make it really easy. **What do you dislike about Twilio?** The only thing I dislike might be that there is no support without paying for a specific service. **What problems is Twilio solving and how is that benefiting you?** Allowing shoppers to text with dealerships without the pressure from salespeopl ### 17. review for twilio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** api configuration is the best . we got techical support **What do you dislike about Twilio?** kind of expensive. i wish they offer cheaper solutions for starters **Recommendations to others considering Twilio:** great to start to setup a profile and start. i got the technical support what i need **What problems is Twilio solving and how is that benefiting you?** usign sms gateaway. api configuration and looking for the new opportunities ### 18. Solid messaging infrastructure **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Reliability in messaging services for text and voice Ability to know if a phone number is a landline or mobile **What do you dislike about Twilio?** Would like more insights into message delivery failures and an automated way to decide what happens when messages fail based on the failure type **What problems is Twilio solving and how is that benefiting you?** Delivering healthcare information to patients ### 19. Powerful Yet Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** APIs give you all of the capability you want without the unexpected limitations, and it just works. **What do you dislike about Twilio?** I haven't found anything to dislike yet. **What problems is Twilio solving and how is that benefiting you?** We're constantly trying to improve our connection with our customers. We are primarily using messaging, but we'll be doing much more in the near future. ### 20. good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** easy to use and the API that allow to connect to other cloud services **What do you dislike about Twilio?** lag problems due to geo location of my country (chile) as well as some issues in the local phone numbers that dont have all the functionalities compared to the USA ones **What problems is Twilio solving and how is that benefiting you?** virtual agents interconectivity ### 21. Great way to connect people using different communication sources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Easily communicating with a lot of people **What do you dislike about Twilio?** Reading the api docs can be hard sometimes **Recommendations to others considering Twilio:** Would definitely reccomend to others looking for a way to communicate quickly and easily to their customers using a variety of methods **What problems is Twilio solving and how is that benefiting you?** Using phone numbers to automate helping callers with common business needs ### 22. Twilio is an excellent company innovating at a rapid pace. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Hosted Numbers platform. The omnichannel capabilities to send SMS, programmable voice -- and now even Whatsapp. **What do you dislike about Twilio?** Sometimes it's hard to get solid customer service on their not-as-flashy features (like Hosted SMS). **What problems is Twilio solving and how is that benefiting you?** We are able to receive and deliver communications to our clients & maximize deliverability using various mechanisms. ### 23. SendGrid **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** It works consistently for our use case and enables our customer to keep their appointments, or allows them flexibility to cancel as well as reschedule when necessary. **What do you dislike about Twilio?** I don't have any dislikes about SendGrid that I can think of. **What problems is Twilio solving and how is that benefiting you?** Keeping customers notified via email of upcoming appointments. ### 24. Great flexible platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Twilio offers a variety of communication channels with super friendly APIs to use **What do you dislike about Twilio?** It can be difficult to understand specifically how some of the new product offerings work, and how they could provide value to our company. **What problems is Twilio solving and how is that benefiting you?** Allowing our customers to contact their customers easily and efficiently ### 25. Programmable SIM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Now that I'm able to add a universal SIM to my IoT device, I can seamlessly deploy my product to many different geographical areas without having to deal directly with carriers. **What do you dislike about Twilio?** At this time the product is meeting and exceeding my expectations. **What problems is Twilio solving and how is that benefiting you?** Adding connectivity to IoT devices ### 26. Love Twilio **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I first met Twilio Developer Evangelists at HackMIT 2014. Was incredily impressed by the workshop and the consolidated brand. **What do you dislike about Twilio?** Nothing to note! I'm a huge fan of the developer experience. **What problems is Twilio solving and how is that benefiting you?** I was sending automated SMS and phone for use in fire automation at a hackathon ### 27. twilio programmable voice is limitless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** I just love how easy the platform is.. It really opens up the door to so many new experiences in the future **What do you dislike about Twilio?** Amazon Polly doesn't sound like amazon echo's voice **What problems is Twilio solving and how is that benefiting you?** Being able to have 2 lines on one phone along with conference call experiences. ### 28. Twilio is easy to use and fast to get started **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** I really liked the user experience . The documentation of the APIs and the ease of use of all of them. **What do you dislike about Twilio?** It would be nice to have a simple command line interface for certan operations. **What problems is Twilio solving and how is that benefiting you?** Engaging customers through sms. We have witnesed increased engagment ### 29. Improved customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Our account manager Matt is responsive and attentive to our needs. **What do you dislike about Twilio?** Troubleshooting sms delivery issues with carriers feels like a black box and honestly at times it seems that Twilio isn't able to help. **What problems is Twilio solving and how is that benefiting you?** Our platform helps thousands of businesses communicate with their customers. ### 30. webrtc video track **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** robustness and scalability of the platform **What do you dislike about Twilio?** integration with C++ is still nascent and being one of the guinea pigs entails its own set of challenges **What problems is Twilio solving and how is that benefiting you?** data track synchronized with audio tracks. libraries are quite intuitive to integrate, but implementation is in nascent stage. ### 31. Best sms service I’ve ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** It honestly is the best I’ve used. There are other but the delivery rates and quality are incredible with twilio. **What do you dislike about Twilio?** Sometimes the messages aren’t delivered but I think it may be due to carriers **What problems is Twilio solving and how is that benefiting you?** We are using twilio to do authentication sms ### 32. Awesome API Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Twilio's ease of use and the developer documentation. **What do you dislike about Twilio?** I have yet to experience an issue. Been pretty solid so far. **Recommendations to others considering Twilio:** Do it....do it. **What problems is Twilio solving and how is that benefiting you?** Using SMS and Voice APIs for customer communication. Starting to develop on Flex for a new contact center solution. ### 33. Good integrations, simple to use product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Twilio's documentation is easily accessible and their API is straight forward. They also have a good community of developers. **What do you dislike about Twilio?** Some of the restrictions for network protocols on their carrier SIMs like SIP support are less than desirable. **What problems is Twilio solving and how is that benefiting you?** Integrating with other software systems. ### 34. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** It’s very easy to use. Simple tools that give a lot of power. **What do you dislike about Twilio?** It’s actually a little expensive. I know there are some competitors that offer similar services for less. **What problems is Twilio solving and how is that benefiting you?** We are trying to send a mass amount of text messages. ### 35. works as advertised **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** All I have to worry about is the goal, not how to get there. Twilio took care of all that. **What do you dislike about Twilio?** So far, only the console. It definitely could use some UX love. **What problems is Twilio solving and how is that benefiting you?** A2P notifications for our marketplace / gig economy app. ### 36. Efficient and Impactful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** We use Twilio's API to contact under served patients across the country. sms based communications increase equity! **What do you dislike about Twilio?** The support team at twilio can be hard to reach at times. **What problems is Twilio solving and how is that benefiting you?** We use Twilio's API to contact under served patients across the country. ### 37. very good experience using Twilio **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** the APIs are very easy to use, and the documentation is super helpful **What do you dislike about Twilio?** it's a little pricy. I would like the price to be more inline with other channels such as sending emails. **What problems is Twilio solving and how is that benefiting you?** we are craeting a softphone for our customers. ### 38. We like the simplicity. The cost and quality are difficult **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** The product is very simple to setup and use. **What do you dislike about Twilio?** Its really expensive. When we run into problems though, getting in touch with someone is difficult **Recommendations to others considering Twilio:** Consider ALL the options available in this space **What problems is Twilio solving and how is that benefiting you?** Use the voice product for customer solution selling. ### 39. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** All communication in one place! Wished you guys had email too, and now you do, awesome! **What do you dislike about Twilio?** Documentation - wish it was clearer. Often you read how to implement and only the basics are there. More examples please! **What problems is Twilio solving and how is that benefiting you?** OTP, SMS with customers ### 40. Twilio is the raddest communication company of all time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** A strong mission and leadership and they make really cool, easy to use APIs **What do you dislike about Twilio?** That I'm not an employee. I want to work and Twillio and see their happy, smart faces every day. **What problems is Twilio solving and how is that benefiting you?** Click to call. A communication funnel that's reliable. ### 41. Scaleable and reliable service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I like the consistent and well-documented APIs **What do you dislike about Twilio?** Lack of granular monitoring -- for example, I can't easily view usage reports per phone number. I would also like a programmable API into the status and health. **What problems is Twilio solving and how is that benefiting you?** Mass phone and voice communications ### 42. Great support and development help **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia C. | Creative Director & Marketing Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2017 **What do you like best about Twilio?** Talking to a person is easy with Twilio, so is getting super quick help with a problem **What do you dislike about Twilio?** Expensive compared to similar services but service usually makes up for it. Bulk discounts too. **Recommendations to others considering Twilio:** If cost is an obstacle, Nexmo is similarly ranked but doesn't offer the service that Twilio does. You get what you pay for with them and although the bill isn't my favorite part of the month, I'm grateful for their friendly service when I need it. **What problems is Twilio solving and how is that benefiting you?** We are solving a phone number relay obstacle within our software code. When transitioning from shortcode to longcode Twilio has assisted through the implementation of their Copilot tool, making us more affordable for smaller businesses. ### 43. Review of Twilio Studio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** I love the seamless flow of IFTTT brain trees and interactions. I can use it for marketing purposes. **What do you dislike about Twilio?** More documentation would be great! It would help to build out future projects. **What problems is Twilio solving and how is that benefiting you?** Marketing to customers. Also for customer support. ### 44. twilio review for app development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** i enjoy most of all the programmable wireless, sms and messaging features. **What do you dislike about Twilio?** the docs are hard to search for items when trying to find samples **What problems is Twilio solving and how is that benefiting you?** am utilizing twilio for expediting communications in coordination of deliveries thrioughout san francisco ### 45. Fast and easy to set up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Existing documentation is very good with code samples for different languages and good examples. **What do you dislike about Twilio?** Non-existant documentation is really bad **What problems is Twilio solving and how is that benefiting you?** Contact center/telephony. APIs are really easy to set up and works well for developers compared to other solutions ### 46. My experience is fine **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I like the bins in twiml they make things easier to access **What do you dislike about Twilio?** I do not like the lack of support, it is confusing **What problems is Twilio solving and how is that benefiting you?** I am solving the problem of needing to send sms updates to customers ### 47. Easy, fast and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Easy set-up and I can do many more in a day with Twilio **What do you dislike about Twilio?** I still see new stuffs coming out, so no complain now. **What problems is Twilio solving and how is that benefiting you?** Our client's mobile app will be up and running smoothly with Twilio ### 48. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** Twilio provides very clear logs and dashboards for monitoring sending SMS. **What do you dislike about Twilio?** The product we use occasionally fail to send messages in specific countries due to different protocols(s). **What problems is Twilio solving and how is that benefiting you?** Two-factor Authentication. The product is easy to use(integrate). ### 49. Awesome tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Twilio?** Twilio has a great developer experience. Easy to get started and use the tool. **What do you dislike about Twilio?** No bulk pricing plans. Hard to reach support at times. **Recommendations to others considering Twilio:** Get started with Twilio today! **What problems is Twilio solving and how is that benefiting you?** Communicating with customers in real time. ### 50. My Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Twilio?** I really like the Flex capabilities, it helps to show the API interactions I need to for data accessibility **What do you dislike about Twilio?** The size of options can sometimes be overwhelming **What problems is Twilio solving and how is that benefiting you?** API enabled access for mobile sharing activity ## Twilio Discussions - [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) - 2 comments, 1 upvote - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment - [View Twilio pricing details and edition comparison](https://www.g2.com/products/twilio/reviews?page=9&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A13%3A51+-0500&secure%5Bsession_id%5D=6cb1f37b-9d8c-43af-8307-260c9d9301f1&secure%5Btoken%5D=583d6272b047db7a5b89d68d01bc5feacd778ea0642bff03858c41eefb38e03b&format=llm_user) ## Twilio Integrations - 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[Quo](https://www.g2.com/products/quo-quo/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vapi](https://www.g2.com/products/vapi/reviews) - [Vapi AI](https://www.g2.com/products/vapi-ai/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Twilio Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Support** - Documentation - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Access** - Software Pairing - Browser Extension - Individual Download **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Twilio Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [MSG91](https://www.g2.com/products/msg91/reviews) - 4.5/5.0 (196 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)