--- title: Twilio Reviews meta\_title: 'Twilio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 530 reviews by the users' company size, role or industry to find out how Twilio works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 530 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Twilio Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Twilio to be **user-friendly** , easily managing services and features without complications. [(40 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308887&qs=pros-and-cons#reviews) Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses. [(30 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310079&qs=pros-and-cons#reviews) Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability. [(23 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308567&qs=pros-and-cons#reviews) Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications. [(21 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310170&qs=pros-and-cons#reviews) Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms. [(19 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309967&qs=pros-and-cons#reviews) Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp. [(26 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309252&qs=pros-and-cons#reviews) Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues. [(23 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309494&qs=pros-and-cons#reviews) Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams. [(14 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308581&qs=pros-and-cons#reviews) Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability. [(11 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310099&qs=pros-and-cons#reviews) Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams. [(11 mentions)](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309224&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Twilio ##### 1. Ease of Use Users find Twilio to be **user-friendly** , easily managing services and features without complications. [ See 40 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308887&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you like about Twilio? I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows withou ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you like about Twilio? Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice ##### 2. Easy Integrations Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses. [ See 30 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310079&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you like about Twilio? I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows withou ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you like about Twilio? Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice ##### 3. Integrations Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability. [ See 23 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308567&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you like about Twilio? I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows withou ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you like about Twilio? Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice ##### 4. Easy Setup Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications. [ See 21 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310170&qs=pros-and-cons#reviews) See Related User Reviews ![Aniruddha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aniruddha G.") AG Aniruddha G. Enterprise (\> 1000 emp.) 5.0/5 "Solid API Docs and Simple Setup That Just Works" What do you like about Twilio? The api docs are prety solid and easy to sms working fast. been using it for like 2 years now for our app notifications and it just works most of the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you like about Twilio? I love Twilio's reliability, scalability, and easy API integration, as it makes adding messaging, calls, and notifications into apps fast and seamless ##### 5. API Integration Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms. [ See 19 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309967&qs=pros-and-cons#reviews) See Related User Reviews ![Dan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan B.") DB Dan B. Mid-Market (51-1000 emp.) 4.5/5 "Powerful Real-Time Communications and Custom Dashboards That Fit Our Workflow" What do you like about Twilio? Twilio's ability to provide powerful, real time communications plus custom dashboards and user interfaces makes it a joy to integrate into our workflo ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you like about Twilio? Twilio offers a very reliable and scalable CPaaS with excellent APIs for SMS, WhatsApp, voice, and omnichannel communication. The documentation is det ### 5 Cons or Disadvantages of Twilio ##### 1. Expensive Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp. [ See 26 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309252&qs=pros-and-cons#reviews) See Related User Reviews ![Rehan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehan A.") RA Rehan A. Small-Business (50 or fewer emp.) 4.0/5 "Simplified Communication Automation in Salesforce" What do you dislike about Twilio? I have concerns about pricing transparency with Twilio, as the costs can increase quickly with a high message volume. ![Muhammed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammed A.") MA Muhammed A. Small-Business (50 or fewer emp.) 4.5/5 "Reliable, Scalable APIs That Make Messaging and Voice Easy to Build" What do you dislike about Twilio? The pricing can become expensive at scale, and the dashboard and billing structure can sometimes feel complex for new users. ##### 2. Poor Customer Support Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues. [ See 23 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309494&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Aniruddha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aniruddha G.") AG Aniruddha G. Enterprise (\> 1000 emp.) 5.0/5 "Solid API Docs and Simple Setup That Just Works" What do you dislike about Twilio? Pricing structure is annoying to figure out feels like there is hidden fees that add up and when u need support it can be slow unless paying for prem ##### 3. Difficult Configuration Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams. [ See 14 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1308581&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you dislike about Twilio? Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced ##### 4. Complex Setup Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability. [ See 11 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1310099&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you dislike about Twilio? Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced ##### 5. Technical Knowledge Required Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams. [ See 11 mentions ](https://www.g2.com/products/twilio/reviews?filters%5Bsentiment_snippet%5D=1309224&qs=pros-and-cons#reviews) See Related User Reviews ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. Small-Business (50 or fewer emp.) 4.0/5 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical team ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless Multi-Channel Messaging and Notifications with Twilio" What do you dislike about Twilio? Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") GR Verified User in Retail Small-Business (50 or fewer emp.) 8/10/2026 "Avoid Twilio: Confusing Setup and Hidden Costs" 0/5 What do you like best about Twilio? Nothing Review collected by and hosted on G2.com. What do you dislike about Twilio? Twilio's free tier is misleading and doesn't allow real testing, only preset SMS, which feels more like a demo than a free plan. The onboarding process is confusing, and I had a very specific use case which wasn't supported without hours of struggle. I was charged $20 upfront for registration fees without any clear benefit, and my account was suspended for lack of funds. The pricing model seems deceptive, with hidden charges for necessary permissions totaling $19, which aren't clearly displayed. Overall, it felt like a scam, and I've decided to switch providers. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? I hoped to use Twilio for real-time alerts, but instead faced charges without solutions. It didn't allow testing custom SMS, and the onboarding was confusing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 4/28/2026 "Great Support and Easy Communication with Twilio" 5/5 What do you like best about Twilio? Twilio has great customer support and they make it easy to use for people like me who are not natives of the techy language and landscape. We use it to work with our volunteer CRM and it makes it much easier to communicate with people daily. Review collected by and hosted on G2.com. What do you dislike about Twilio? I don't really have another company to compare Twilio to, but there is not much I dislike about Twilio's service. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio meets the need we have of communication with a large pool of volunteers. Before we used this, I had to text from my personal phone to each volunteer. Now we can utilize the mass texting to all of our 700 volunteers or individual messages, whatever the need may be. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Janhvi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janhvi P.") JP Janhvi P. HubSpot Analyst Financial Services Mid-Market (51-1000 emp.) 5/23/2026 "Simple APIs and Great Developer Tools for Adding SMS, Voice, and Auth" 4/5 What do you like best about Twilio? I like that Twilio makes communication features like SMS, voice, and authentication easy to add with simple APIs and great developer tools. Review collected by and hosted on G2.com. What do you dislike about Twilio? One thing people often dislike about Twilio is that pricing can become expensive and complicated at scale, especially with carrier fees and compliance costs. Developers also frequently complain about slow customer support and frustrating onboarding or verification processes. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio solves the problem of adding reliable communication features like SMS, voice calls, email, and authentication without needing to build telecom infrastructure from scratch. That benefits me by making it faster and easier to build scalable apps with customer communication built in. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: G2 invite BC Brady C. Operations Manager Small-Business (50 or fewer emp.) 4/3/2026 "Versatile Communication, Slow Onboarding" 4/5 What do you like best about Twilio? I like the variety of ways we can communicate with our clients using Twilio. Texting works very well for me as it seems to be the easiest way to get a response and confirm appointments. Setting up our account and selecting a number was very easy. Review collected by and hosted on G2.com. What do you dislike about Twilio? The onboarding process took quite a while and seems like it could be easier. They should walk a customer through the process instead of leaving them to guess then have to redo something. The A2P 10DLC setup was brutal. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? I use Twilio for client communication, reaching out to confirm sales appointments, service calls, installations, and invoices. Texting makes it easy to get a response and ensure appointments are firm. The variety of communication options is valuable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jonny K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonny K.") JK Jonny K. Senior Product Manager Information Technology and Services Mid-Market (51-1000 emp.) 4/29/2026 "Streamlined SMS Authentication and Messaging Without Storing Personal Data" 5/5 What do you like best about Twilio? Great system for managing SMS token based logins to our online platform. Deals with all the authentication so that we don't have to store personal data. We also use it to send SMS messages to users once they are registered. Review collected by and hosted on G2.com. What do you dislike about Twilio? Online portal could be a bit easier to use / find what you want but other than that no dislikes! Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Authentication via SMS and sending SMS to users Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Bhargavi J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhargavi J.") BJ Bhargavi J. Email Marketing & Automation Specialist Small-Business (50 or fewer emp.) 4/28/2026 "Twilio: King of Carrier Operations" 4/5 What do you like best about Twilio? Twilio lets you access even the smallest details it provides, as long as the integration is done properly. Review collected by and hosted on G2.com. What do you dislike about Twilio? Charges. In my opinion, it uses up a lot of charge. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio provides line-type information for phone numbers. As a result, I can identify the actual users who can receive my SMS messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Zakir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zakir S.") ZS Zakir S. International patient coordinator Small-Business (50 or fewer emp.) 1/31/2026 "Reliable, Scalable CPaaS with Excellent APIs and Flexible Integrations" 4/5 What do you like best about Twilio? Twilio offers a very reliable and scalable CPaaS with excellent APIs for SMS, WhatsApp, voice, and omnichannel communication. The documentation is detailed, integrations are flexible, and it’s easy to customize workflows for different use cases. It works well across regions and handles high volumes without delivery issues. Review collected by and hosted on G2.com. What do you dislike about Twilio? Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical teams, and some advanced features require deeper technical expertise. Support response time can vary depending on the plan. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio helps us manage reliable, global communication through a single platform. It simplifies sending transactional and customer communication messages, improves delivery rates, and reduces dependency on multiple vendors. This results in better customer engagement, faster implementation, and scalable communication infrastructure. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Aniruddha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aniruddha G.") AG Aniruddha G. Technical Support Engineer Enterprise (\> 1000 emp.) 1/20/2026 "Solid API Docs and Simple Setup That Just Works" 5/5 What do you like best about Twilio? The api docs are prety solid and easy to sms working fast. been using it for like 2 years now for our app notifications and it just works most of the time. Setup was very simpler than i expected Review collected by and hosted on G2.com. What do you dislike about Twilio? Pricing structure is annoying to figure out feels like there is hidden fees that add up and when u need support it can be slow unless paying for premium Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? It let ua reach customer directly on their phones which gets way better open rates than email. Like we can send promotions flash sales. Review collected by and hosted on G2.com. Show More 1/22/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Gearoid C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gearoid C.") GC Gearoid C. Co-founder & CTO Small-Business (50 or fewer emp.) 7/6/2026 "Absolute waste of time." 0/5 What do you like best about Twilio? Their user interface and the broad suite they cover Review collected by and hosted on G2.com. What do you dislike about Twilio? everything else. Absolute waste of time. Stuck in cyclical loop of getting rejected while providing valid company information. I regret even getting this far with the company Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? It has lots of functionality to integrate with comms channels Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Small-Business (50 or fewer emp.) 6/25/2026 "Powerful CRM API Integration, but Unacceptably Slow Support" 0.5/5 What do you like best about Twilio? It is a way to integrate API services with a CRM. Review collected by and hosted on G2.com. What do you dislike about Twilio? The support is the worst I have ever seen in my life. It took over a month to respond with my inquiry which was to repeat (email btw) my ticket number.... Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? A seamless API for text and email communication Review collected by and hosted on G2.com. 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