# Truescope Reviews **Vendor:** Truescope **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 4.7/5.0 **Total Reviews:** 72 ## About Truescope Truescope is a sophisticated media monitoring and intelligence platform designed to assist PR professionals, corporations, and agencies in effectively tracking, analyzing, and responding to media coverage. In an era where timely and relevant information is vital, Truescope empowers users to stay informed and engaged with their audience, ensuring that they can navigate the complexities of the media landscape with confidence. This platform is particularly beneficial for PR agencies and organizations that require real-time insights without the constraints of traditional, long-term contracts. Truescope’s flexible, campaign-based pricing model allows users to tailor their media monitoring efforts to specific campaigns or projects, making it an ideal choice for those running short-term initiatives. The integration of modern, AI-driven tools further enhances the user experience, streamlining workflows and providing actionable insights that can be leveraged immediately. Truescope offers comprehensive media monitoring capabilities that span a wide array of sources. Users can access traditional media monitoring, tracking millions of articles and broadcasts across national, regional, and trade publications. Additionally, the platform excels in social media listening, enabling users to monitor conversations on popular platforms such as X (Twitter), Facebook, Instagram, TikTok, and LinkedIn. This breadth of coverage ensures that users can capture every mention of their brand, whether it appears in blogs, forums, or online news outlets. Key features of Truescope include custom reports and dashboards that allow users to measure PR campaign performance, track brand reputation, and analyze audience sentiment. These tailored dashboards are designed for easy sharing, facilitating collaboration among team members and stakeholders. Furthermore, Truescope provides live alerts, notifying users instantly when a crisis or opportunity arises, allowing for swift action in critical situations. The platform's AI-powered capabilities filter out irrelevant content, ensuring that users receive highly accurate and actionable intelligence, enabling them to focus on strategic decision-making rather than sifting through excessive noise. Overall, Truescope stands out in the media monitoring and PR analytics category by offering a modern, flexible solution that meets the evolving needs of its users. With its comprehensive coverage, real-time insights, and user-friendly features, Truescope equips PR professionals with the tools necessary to navigate the fast-paced media environment effectively. ## Truescope Pros & Cons **What users like:** - Users commend the **responsive and knowledgeable customer support** at Truescope, enhancing their overall experience with the platform. (7 reviews) - Users value the **helpful account managers** at Truescope, ensuring support and guidance throughout their experience. (6 reviews) - Users value the **user-friendly interface and proactive support** from Truescope, enhancing their media tracking and engagement. (4 reviews) - Users value the **exceptional client service** from Truescope, highlighting their responsiveness and helpfulness in addressing needs. (3 reviews) - Users find Truescope's platform **intuitive and easy to navigate** , making it perfect for beginners and adaptable to needs. (3 reviews) - Navigation Ease (3 reviews) - Users find Truescope to be **user-friendly and intuitive** , greatly simplifying their content management experience. (2 reviews) - Mentions Tracking (2 reviews) - Affordable (1 reviews) - Communication (1 reviews) **What users dislike:** - Users find that **budget constraints** challenge the affordability of Truescope, though results may justify the expense. (2 reviews) - Users find Truescope to be **expensive** , which strains budgets, although they justify the results it delivers. (2 reviews) - Users often face **irrelevant content** in search results, making it challenging to find truly relevant news. (2 reviews) - Users find the **search functionality noisy** , making it difficult to filter relevant news effectively. (1 reviews) ## Truescope Reviews ### 1. Exceptional Platform with an Outstanding Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Truescope?** Our experience with Truescope has been excellent. The platform is powerful, intuitive, and extremely effective for monitoring media coverage and generating meaningful insights. It has quickly become an important part of how we track and analyze media activity and is arguably one of the most intuitive media intelligence platforms available on the market. What has made the experience truly special, however, is the team behind it. In particular, working with Sean Cleveland has been fantastic. Sean brings an incredibly positive energy and a genuine commitment to ensuring clients succeed with the platform. His responsiveness and professionalism stand out, but what has impressed us most so far is his depth of knowledge, which has been truly unmatched in our experience. Jean Saucier has also been an amazing resource and an absolute pleasure to work with. Sean and the entire Truescope team have made our partnership both productive and enjoyable. It’s rare to find a company that pairs such a strong platform with a team that is this engaged and supportive. Highly recommended for organizations looking for a reliable, insightful, and client-focused media monitoring solution. **What do you dislike about Truescope?** Nothing. We don’t dislike anything about Truescope. That said, we do wish they would add PR capabilities to the platform. **What problems is Truescope solving and how is that benefiting you?** Truescope supports our media intelligence and analysis needs, and the team has been consistently helpful and knowledgeable whenever we’ve needed assistance. ### 2. Faster Monitoring, Smarter Risk Prioritisation, and Responsive Client Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Truescope?** Faster daily monitoring and reporting Pre-set alerts and saved searches reduce manual scanning and cut daily monitoring time significantly. Better prioritisation of risks Relevance scoring, tagging, or sentiment indicators help me quickly identify which items need escalation versus routine awareness. Simplifies internal reporting Exportable summaries and visualisations make it easier to translate raw coverage into concise updates for management. Supports crisis response workflows During fast-moving situations, the platform acts as a central reference point for what is being said, where, and how quickly narratives are evolving. Overall, good client servicing team who responds effectively to our queries each time. **What do you dislike about Truescope?** Limited customisation for reporting formats Exports are useful, but customising output to match internal reporting or senior-management formats still requires additional manual editing. **What problems is Truescope solving and how is that benefiting you?** Information overload across media channels- Truescope helps cut through the volume of news and online content by consolidating coverage into one platform with structured monitoring. Early detection of reputational and issue risks- It addresses the challenge of spotting emerging narratives early, before they escalate into larger issues. Lack of visibility across multiple entities and topics- The platform helps track coverage across organisations, programmes, and themes in a consistent way, rather than relying on ad-hoc manual checks. Difficulty turning media coverage into actionable insight - Truescope bridges the gap between raw media mentions and decision-useful insights through alerts, tagging, and trend views. ### 3. The depth of data and ease of use sets Truescope apart **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron S. | Client Success Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Truescope?** The breadth and depth of data we get through Truescope is a real step up from what we had before. We switched from a competitor and the difference in coverage was noticeable straight away. We're picking up relevant mentions across news, online and social that we were simply missing with our previous platform. On top of that, the platform is really easy to use. Our team was up and running quickly without needing a lot of hand-holding, and the dashboards make it simple to pull together reporting for leadership without spending hours on it. It's become a core part of how we track and communicate our media coverage internally. **What do you dislike about Truescope?** It took us a little while to fine-tune our search queries to get the results just right, but once we dialled them in (with some help from the Truescope team), the results have been spot on. **What problems is Truescope solving and how is that benefiting you?** We needed a media intelligence that could give us comprehensive coverage without being a nightmare to use. Truescope delivers on both. We can now confidently report on our media presence knowing we're not missing key coverage, and the time we save on building reports means we can spend more energy on the work that actually matters. ### 4. Truescope Keeps Us on Top of Media Monitoring Across Topics **Rating:** 5.0/5.0 stars **Reviewed by:** Todd L. | Electronic Content Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Truescope?** Truescope has been very helpful for us because we are a small department and it's the extra set of eyes we need to help us monitor what's going on in the media, both mainstream and social, on a wide number of topics that can change at any given time. **What do you dislike about Truescope?** The only downside we really had was at the beginning, when we were first setting up the platform. We hadn't really gotten our heads around the filtering process so we were getting a bit overwhelmed with the number of hits in each Truescope report. But over time and with the help of our contact at Truescope (Tressa), we've been able to get that to something much more manageable. **What problems is Truescope solving and how is that benefiting you?** As previously mentioned, we're a small department tasked with a lot to do. Truescope helps us monitor the media for mentions of us and of specific industry topics. It also helps us by alerting us to social media posts we may have missed or on platforms we don't use. ### 5. Next-Gen Media Intelligence with Real-Time Event Coverage **Rating:** 5.0/5.0 stars **Reviewed by:** Rick W. | Public Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Truescope?** Truescope is the next generation media intelligence platform putting it way ahead of traditional media monitoring. I like the fact that it gives you cover as events happen rather than being a clip service of events after they have happened **What do you dislike about Truescope?** So far I have not found anything negative about the Truescope platform **What problems is Truescope solving and how is that benefiting you?** Apart from ease of integration Truescope gives me an advantage over my opposition because it allows me to be ahead of the pack and in the field of PR, Issues Management and Communication that is a huge advantage ### 6. Intuitive UI, Fast Insights, and a Responsive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Truescope?** As as a SaaS media intelligence company, Truescope have managed to get the blend right between intuitive UI / UX, breadth of media, speed of insights supported by a great team - our account management team are always available and responsive should we need them. **What do you dislike about Truescope?** Nothing standout as a dislike, though occasionally we get irrelevant content, but this could be partly due to the broad search terms that we are using. **What problems is Truescope solving and how is that benefiting you?** We were using a competitor media intelligence product and found we didn't have the same confidence in terms of the depth of coverage, speed and the right level of reporting. Since making the move, our confidence levels are much higher in these critical areas. ### 7. Exceptional Media Monitoring with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Brian A. | Features Editor & Copywriter, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Truescope?** I really appreciate truescope's customer support. I have a great point of contact named Jody Ziskin, who is excellent at troubleshooting and addressing any specific needs or communication challenges I have. Plus, the initial setup was very easy thanks to the great support and a really good tutorial they provided. **What do you dislike about Truescope?** Occasionally, I just have to update keywords for our media results because of the common name of my institution to get the most accurate results **What problems is Truescope solving and how is that benefiting you?** truescope keeps me updated with automated reports and provides good data on our success and comparison with competitors. It is the first email I look at every day. ### 8. Incredibly Easy to Use with AI-Powered Search, Reporting, and Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Truescope?** It’s incredibly easy to use! I can set up searches instantly and start getting value straight away. The AI-native functionality helps build and refine queries quickly, removing the usual trial-and-error that you get with other platforms. Reporting is just as efficient, with dashboards and daily email updates that can be created in seconds, making it simple to stay on top of insights without manual effort. If I do get stuck, the support is top notch! **What do you dislike about Truescope?** Like most powerful platforms, there’s a bit of a learning curve initially, particularly if you’re coming from more traditional media monitoring tools. That said, the AI assistants (especially for search and summarisation) significantly reduce this over time. **What problems is Truescope solving and how is that benefiting you?** Truescope solves the core challenge of turning massive volumes of media data into actionable insight—fast. Instead of manually sifting through coverage, the platform uses AI and NLP to analyse sentiment, identify trends, and prioritise what matters most. The real benefit is speed and confidence in decision-making. Whether it’s campaign tracking, competitive analysis, or business development signals, having real-time, accurate insights allows teams to respond earlier and more strategically. ### 9. Streamlined Media Monitoring with truescope **Rating:** 5.0/5.0 stars **Reviewed by:** tiffany p. | Public Relations and Marketing Communications Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Truescope?** I like truescope's user-ability, which makes doing my job easier. I also appreciate the access to news channels, keyword search, and competitive analysis features. The easy filtering option is another feature I enjoy, and the initial setup was easy. **What do you dislike about Truescope?** If I could amend/update/manage the keywords and competitors by myself, that would make it better. **What problems is Truescope solving and how is that benefiting you?** I use truescope for media monitoring, tracking brand mentions and sentiments to stay updated on cultural conversations. It streamlines tasks with easy filtering, keyword search, and competitive analysis, simplifying my PR duties. ### 10. Truescope Delivers Meaningful Insights Fast with Just a Few Clicks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Truescope?** Truescope uncovers meaningful insights in just a few clicks. It’s easy to use and provides thorough analysis for any project. It helps us quickly understand trends and intent, so we can act with more confidence. **What do you dislike about Truescope?** Nothing, it does exactly what I need it to do **What problems is Truescope solving and how is that benefiting you?** Truescope provides us real-time insights for market research and influential events from all media types. we combine this to action rapid action ### 11. Highly Responsive Client Servicing Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Truescope?** Great client servicing team that is very responsive. **What do you dislike about Truescope?** There are still some limitations in terms of what can be tracked eg LinkedIn, although this applies across the board with other service providers as well. **What problems is Truescope solving and how is that benefiting you?** Daily BAUs like putting together reports, crawling media clippings etc that contribute towards time savings at work ### 12. Realtime Alerts That Catch Spikes and Negative Sentiment Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Truescope?** The realtime alerts for spikes in activity and negative sentiment. **What do you dislike about Truescope?** I feel like it doesn't catch everything associated with the keywords we provide. **What problems is Truescope solving and how is that benefiting you?** Daily reporting, real time updates on brand reputation management. ### 13. Review of Truescope's services **Rating:** 4.0/5.0 stars **Reviewed by:** Haley C. | Senior Business Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Truescope?** Timeliness and punctuality of report submission. Responsive team. **What do you dislike about Truescope?** Repeated careless mistakes in daily report. **What problems is Truescope solving and how is that benefiting you?** Provides good summary of organisation's mentions in mainstream media, and categorises our articles accurately in the monthly codebook. ### 14. Truscope is by far the best media monitoring platform I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Director of Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Truescope?** Working with Jodi at Truscope has gone beyond my expectations. The response time is almost immediate and she is always able to help me and explain things easily. The platform is very easy to navigate. **What do you dislike about Truescope?** At this time, I am completely satisfied with Truscope. No issues **What problems is Truescope solving and how is that benefiting you?** They help us track sentiment, which is critical to ou organization. **Official Response from John Croll:** > Thanks Chris for the review. Great to hear that the platform is working for you and importantly your feedback about Jodi, she is such a great person. ### 15. Professional Newsletters Done Easy **Rating:** 3.0/5.0 stars **Reviewed by:** Carmen C. | Manager, Market Development & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Truescope?** Easy to navigate interface and helpful account managers to help set up queries and support with any issues. **What do you dislike about Truescope?** The search function still results in a lot of noise. Hard to screen out the truly relevant news **What problems is Truescope solving and how is that benefiting you?** It helps me build a knowledge sharing newsletter for my colleagues, so that my colleagues can be up to date to current affairs. ### 16. Helpful, knowledgeable and responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Truescope?** Everyone that we have worked with at TrueScope has been very knowledgeable. I really appreciate our rep Jodi. She has given us helpful suggestions, been so responsive to questions and requests and is very knowledgeable. It has helped us monitor important topics in addition to our own mentions. **What do you dislike about Truescope?** The cost would be the only downside I can think of. **What problems is Truescope solving and how is that benefiting you?** TrueScope helps us monitor mentions and relevant topics to our field, so that we can stay on top of the latest information. **Official Response from John Croll:** > Thanks for the review and great to hear about the help you get from the team, especially Jodi ### 17. Great insights and even better customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Truescope?** Truescope allows our small, local nonprofit to stay on top of media mentions and be a part of the regional conversation about philanthropy and generosity. We are so grateful to the Truescope team for always being available to answer our questions and continue to level up our social media and public relations results for the benefit of our nonprofit network! **What do you dislike about Truescope?** Truescope stretches our very small budget, but the results justify the expense! **What problems is Truescope solving and how is that benefiting you?** Truescope allows us to measure the results of our public relations and social media efforts **Official Response from John Croll:** > Thanks for the review, we are really happy that we are helping you in your not-for-profit PR activities. ### 18. Friendly UX/UI with helpful search features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Truescope?** Search function is easy to use for beginners. Templates are also customizable to suit individuals' need. Customer Support is excellent. **What do you dislike about Truescope?** Sometimes the search still returns some irrelevant news but that could be due to the broad search query. **What problems is Truescope solving and how is that benefiting you?** It helps to track news through queries that are already set up, making research and searching much easier. Newsletter is also a neat feature for us to share news with others. ### 19. Media tracking rocket fuel **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Truescope?** The ebst part of Truescope is how effortless it is. Targeted, easily-digestible, daily emails give me a 10,000-foot view of how we're being portrayed in media, how often our work is being republished, and more. And when we need to get more sophisticated, the dashboard makes it easy to do that, too. I recommend Truescope to everyone. Everyone. **What do you dislike about Truescope?** I don't know that it's something I dislike, but some of the specific reach numbers don't always seem realistic. In practice, the numbers are apples to apples, which works for our purposes. So this is a nitpicky complaint. **What problems is Truescope solving and how is that benefiting you?** Our nonprofit newsroom distributed our work at no cost to media. To make it as easy to use as possible, we don't require that media partners tell us whether they use it or not. The reason we can do that? Truescope. They make it effortless to track our uptake and understand how our work is being used. **Official Response from John Croll:** > Thanks Matt for the review. Great to hear that we make it effortless and we support your team. We are always looks at ways to ensure the reach numbers are accurate, so thanks for bringing it up. ### 20. the choice for software solution **Rating:** 4.5/5.0 stars **Reviewed by:** Asif Ali S. | Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Truescope?** the quality of work and services they provide are too good **What do you dislike about Truescope?** it more broad I would like it to more specific **What problems is Truescope solving and how is that benefiting you?** as a media professional I always want to be ahead of others and for this has helped me to be upfront ### 21. Aiman feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Aiman J. | HR Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Truescope?** Truescope provides keen insights about public relations **What do you dislike about Truescope?** Sometimes,your recommendations are area based which doesn't follows the diverse grounds. **What problems is Truescope solving and how is that benefiting you?** To target the right audience for right product. **Official Response from John Croll:** > Thanks Aiman for the review. We really appreciate it. ### 22. Nebraska Public Media Review of Truescope **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Truescope?** Staff like Jodi Ziskin are patient and helpful while helping our network interpret and organize the information gathered in our media reports. We are looking at using the data to support KPI reporting and Jodi is very willing to help us this up. Currently, I don't acccess the platform often, so I forget how to manipulate data. Jodi's customer service is exemplary! **What do you dislike about Truescope?** The platform seems intimidating at first because it has so many capabilities, but the staff helps you work through all of that. Currently, I don't acccess the platform often, so I forget how to manipulate data. Jodi's **What problems is Truescope solving and how is that benefiting you?** We are considering how to use media monitoring and analytics to support development of KPIs for our organization. Jodi jumped right, offering to set up a meeting to demonstrate how online and print circulation can help us reach that goal. **Official Response from John Croll:** > Thanks for the review and I agree Jodi is a star. ### 23. TrueScope for academic research and social media analytics class **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Truescope?** The team at Truescope has been oroactive and super helpful. They often reach out asking if they are capturing all the content with keywords and are willing to make adjustments. Truescope experts know the platform inside out and have been accommodating and flexible to my needs. The platform itself is so easy to navigate and quite intuitive. **What do you dislike about Truescope?** Everything worked perfectly. Nothing to complain about. **What problems is Truescope solving and how is that benefiting you?** Capturing social media, broadcast, online, and podcast content based on phrases. **Official Response from John Croll:** > Thanks so much for the review. Great to hear that the team and the platform have delivered a great service. ### 24. Truescope is a great partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Anne B. | Senior Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Truescope?** Todd and his team provide fast and reliable information for us. They have been a trusted partner for years and their reports have helped us make significant decisions about who we do business with as well as our own orgranizational reach and impact. **What do you dislike about Truescope?** This is not Truescope's issue but sometime I have to rethink what information/key words are really important so I can narrow down to what I really need to know. When this has happened, the Truescope team has really helped us figure out what might be some alternatives to pursue to get more focused results. **What problems is Truescope solving and how is that benefiting you?** We want to know multiple things - the perception of our region, how our marketing/PR efforts have been picked/shared and things like an individual business perception. **Official Response from John Croll:** > Thanks Anne for the review. Great to hear that Todd and the team have been such great partners. ### 25. Truescope provides valuable service and top notch customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Truescope?** Truescope provides timely and accurate media monitoring reports. Their alerts are also a valuable tool in tracking media trends. Not only do those alerts give you an immediately heads up, they also let you know exactly what topic or topics are fueling an influx of mentions. But the best think about Truescope is the customer service. While most of the platform is user-friendly, our liason is always willing to help us create a time sensitive report or schedule a Zoom show and tell for our team so we can get the most out of our experience. **What do you dislike about Truescope?** Creating reports can be a little challenging for a new user. But the Truescope team is patient and willing to help! **What problems is Truescope solving and how is that benefiting you?** Truescope is monitoring and neatly packaging our media mentions, even on platforms that can be harder to track, such as radio. **Official Response from John Croll:** > Thanks for the great feedback. Good to hear the team has supported you and the platform is delivering the relevant and hard to get information. ### 26. The most user friendly monitoring software i have used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Truescope?** A very easy to use platform with advanced AI features allowing me to create new searches, get insights within a few clicks. **What do you dislike about Truescope?** None so far. The Truescope platform has not just kept up but stays ahead of the competition in terms of features that users actually needs. **What problems is Truescope solving and how is that benefiting you?** We face many crisis in our daily work that we have to address to the media. The Truescope platform's real-time capabilities and snap analytics allows me more time to analyse and craft a better response and do my job better. **Official Response from John Croll:** > Thanks for the review. Great to hear that you are finding the AI tools deliver valuable insights and assist you in your day-to-day work. ### 27. I look forward to getting my Truescope email every day at 8am! **Rating:** 5.0/5.0 stars **Reviewed by:** Shonda S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Truescope?** We do our best to stay current with our member agencies and their efforts across the state. Truescope turned this years long challenge into efficient simplicity! **What do you dislike about Truescope?** In our experience, there are no downsides to working with Truescope. **What problems is Truescope solving and how is that benefiting you?** We decided to eliminate one particular 'keyword' for our customized search as it was pulling some irrelevant media into the mix. Since then, it's incredibly accurate, relevant, and so easy to peruse. **Official Response from John Croll:** > Thanks for the review. I love efficient simplicity. ### 28. Nice tool for beginner marketers! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2024 **What do you like best about Truescope?** Truescope has a fairly simple learning curve, which was great for someone like me who had never used a social listening tool before. I love the option to perform simple queries or switch over to advanced queries. That allowed me to progress my skills as I learned more and more. I also like that the interface is user-friendly, appealing, and readable. It makes taking in all the content a lot easier. I also love that Jodi has been so helpful. I can always reach out if I forget how to do something or if I get stuck in the middle of a task and she has a response for me sometimes within minutes. The customer service is impeccable. **What do you dislike about Truescope?** Even though the platform is readable, I think it could be more efficient. For example, separate inboxes for each query could be easier to access. A button on the sidebar that says "+ New Query" would also be very helpful. There was one point when I forgot how to make a new query and I was looking for a Plus sign of some sort, not realizing I had to click on the magnifying glass symbol. There are some other areas in which it takes 3-4 clicks to perform a relatively frequently needed task. Reducing the number of clicks for some of those features would take the platform to the next level. I'm also not a fan of the fact that som uch has to be done on the back end of the platform. In certain situation, like crises, there isn't time to wait until new accounts have been added on the back end. Sometimes certain data is time-sensitive. **What problems is Truescope solving and how is that benefiting you?** As an agency, we like to do client research at every stage of the process: before, during, and after a campaign . Truescope is allowing us to do that and hsare it with the relative members of our agency. ### 29. My global review of media intelligence tools led me to Truescope. **Rating:** 5.0/5.0 stars **Reviewed by:** Todd M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2023 **What do you like best about Truescope?** After reviewing news monitoring and media intelligence platforms globally, I chose Truescope for our clients in North America. The advanced technology, which is served up to users through a very friendly interface, delivers the best user experience I could find. **What do you dislike about Truescope?** Honestly, there's nothing about Truescope I don't like. The developers are the best in the World, with rare industry experience few others services can leverage. The vision for the platform comes from the best global minds, with over 20 years experience of building and running media intelligence services. The client support approach ensures real support for all users. These attributes makes the ease of implementation and integration a real plus for clients. **What problems is Truescope solving and how is that benefiting you?** By integrating all the tools needed for true media intelligence, Truescope has solved the problem many other vendors suffer from. Legacy platforms have struggled to integrate disparate news monitoring parts in the attempt to create a unified platform like Truescope. Truescope's focus on true integration and support from the ground up places their offering at or near the top of anyone looking for a better news monitoring and media insights solution. ### 30. Social Media Students Like Truescope **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy L. | Professor Emeritus, associate instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Truescope?** "Maverick Social Media effectively used Truescope in 2023 to track news stories and social conversation about our client in Council Bluffs, Iowa. The students in the UNO Social Media Lab for Research and Engagement found that daily emails with recent news stories, and a data dashboard summary were very useful in developing social media plans, SMART goals, strategies and tactics for 2024." -- Jeremy Harris Lipschultz, Peter Kiewit Distinguished Professor, University of Nebraska at Omaha **What do you dislike about Truescope?** We need stronger tracking of social media comversation and influence. **What problems is Truescope solving and how is that benefiting you?** Truescope offers simple access to recent news stories. ### 31. Still discovering the possibilities **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Truescope?** I check our Truescope account daily. I appreciate that I'm able to easily track and group our media mentions into different categories. My contact at Truescope, Mark W., is great at helping me navigate issues and finding ways to export our data into meaningful spreadsheets. **What do you dislike about Truescope?** Sometimes, there are so many things you can do with your data that it's hard to figure out the basic things to do with tracking. I don't always feel like I know where things are or what different functions do, so I'm not sure if we're using our subscription to its highest potential. **What problems is Truescope solving and how is that benefiting you?** Truescope keeps all of our media mentions in one centralized location that we can easily sort into print mentions, broadcast mentions, and online web article mentions. It makes it easier to see how well we did per quarter in terms of stories pitched vs. what was picked up and how we are received in the community. ### 32. Great product and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Truescope?** Truescope makes it so easy to see, filter and group articles. **What do you dislike about Truescope?** The one thing I would love to change, is if mulitple emplyees have access to a report, it is to easy for them to send the report to themselves and then it deletes all the content. **What problems is Truescope solving and how is that benefiting you?** We provice service to states that have very small communities and small town publications, and Truescope makes it easy to find ALL mentions of our company. **Official Response from John Croll:** > Thanks for the review. We will have a look at your feedback on the report. ### 33. Completely Customizable and Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Angela R. | Director of Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Truescope?** I highly recommend Truescope! Super easy to work with, has excellent customer service, and customizes everything to my specific needs. AND...a lot more affordable than the other companies who bug you with phone calls. Hands down a great experience! **What do you dislike about Truescope?** I haven't found anything I don't like about Truescope. I do not feel like a number; I genuinely feel Truescope cares about our results. **What problems is Truescope solving and how is that benefiting you?** Real-time results and a clear picture of our messaging, reach and impact. **Official Response from John Croll:** > Thanks Angela for such a great review. The hard work from the team is rewarded when we read a review like this. ### 34. Dependable Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Truescope?** How responsive they are to any and all questions I had. **What do you dislike about Truescope?** Honestly I can't think of any dislikes I have regarding the company **What problems is Truescope solving and how is that benefiting you?** Truescope has been able to track the outreach of several keywords and phrases. **Official Response from John Croll:** > Thanks for the feedback, it is so great to read that our team is so responsive. ### 35. Great tool that is value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Truescope?** Truescope allows us to effectively monitor news across regional markets, as well as individual campaigns and topics, in one handy dashboard. There is also a high level of customisation in reports and alerts. Appreciate our Client Success Team in their prompt responses and expertise in helping us curate queries. I also appreciate their transparency and fairness in pricing. **What do you dislike about Truescope?** There is some limitations in languages like Vietnamese. **What problems is Truescope solving and how is that benefiting you?** Monitor key news, Generate news alerts, Allows us to create quick reports **Official Response from John Croll:** > Thanks for the feedback and we really appreciate you taking the time to provide a review of the Truescope service. ### 36. Fantastic experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. W. | Founder and President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Truescope?** A 100% positive experience! Professional, dedicated, courteous, and lightening fast! Alex in particular was fantastic—he took a genuine interest in my documentary project and helped me get the archival footage I needed. I won't hesitate to use Truescope again. **What do you dislike about Truescope?** There is absolutely nothing that I dislike about this service. **What problems is Truescope solving and how is that benefiting you?** Truescope helped me get the archival footage I needed for a documentary film. ### 37. Great for media tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Connie W. | Director of Public Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Truescope?** I like how easy it is to track media mentions across platforms on a day-to-day basis. It's also easy to generate Excel reports. The customer service is top-notch! **What do you dislike about Truescope?** Truescope has a lot of reporting platforms. I'm still learning to make the most of all the features, so there is a learning curve when you start out. **What problems is Truescope solving and how is that benefiting you?** Truescope helps me know what's being said about my organization daily. It also helps me to track news coverage. **Official Response from John Croll:** > Thanks Connie for the feedback. Really appreciate you taking the time and providing some good pointers. If you need any more assistance, then I am sure the "top-notch" Client Success team can help you. ### 38. Great Value and Performance for Media Monitoring Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Truescope?** Truescope staff are attentive and have a good reaction time to any issues faced. In addition, they provide great value and performance for their media monitoring services. **What do you dislike about Truescope?** There have been some staff changes on Truescope's end, which affects the client's workflow at times. However, we note that this is natural for any company. No huge issues. **What problems is Truescope solving and how is that benefiting you?** Truescope is effectively helping us track and clip traditional print, digital and broadcast media, which helps us ensure that we are cognisant of our organisation's performance. ### 39. Could be more robust **Rating:** 3.5/5.0 stars **Reviewed by:** Julie E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Truescope?** I think the format is very user-friendly and intuitive. **What do you dislike about Truescope?** I think Universal Info Systems had more robust reporting -- we seemed to receive more mentions, more conversations, and it was helpful to receive monthly reporting on the attitudes expressed via social. I think that is missing from Truescope. **What problems is Truescope solving and how is that benefiting you?** We are using Truescope to monitor what people are saying in the market about our college and our services. **Official Response from John Croll:** > Thanks Julie for the feedback, we will look at the number of mentions as we have expanded the amount of content available with the Universal team. ### 40. Plarform is easy to use; CX support is strong **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Truescope?** The platform is easy to navigate and use, and the CX support is strong and highly responsive. The Truescope team takes in feedback to improve their platform. **What do you dislike about Truescope?** Email alerts can be spammy at the beginning and require fine-tuning to improve accuracy over time. **What problems is Truescope solving and how is that benefiting you?** Good dashboard with clear visualisations to make analysis and reporting easier, besides just returning results of keyword matches. **Official Response from John Croll:** > Thanks for the feedback, we will certainly look at how we can improve the fine-tuning process ### 41. Where has this been all my life??? **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Truescope?** Truescope has been an invaluable tool for our daily media monitoring, and finds articles/ posts that don't show up on Google. We call it our detective. It's incredibly easy to use and has saved time, energy, and resources in how we track and evaluate media coverage. **What do you dislike about Truescope?** That we just discovered this. When I think of all the other services we have used through the years I cringe. This has made our jobs and lives so much better, and enhanced client happiness **What problems is Truescope solving and how is that benefiting you?** We previously used Google alerts, but their algorithm often misses important pieces you need to show clients. Truescope has solved our issues! **Official Response from John Croll:** > Thanks Jeremy for your feedback. We are so happy that Truescope is finding information you can't find anywhere else, as well as saving you time an effort. ### 42. Truescope Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Truescope?** The reports are timely and the Truescope staff are very responsive to the client's needs, especially when some articles are behind paywalls. Truescope staff are very quick to help retrieve the articles and this is very much appreciated. **What do you dislike about Truescope?** Sometimes, magazine articles can be missed in the monitoring. **What problems is Truescope solving and how is that benefiting you?** Truescope provides insights into Share of Voice which is a useful indicator of the brand's strength. ### 43. The most professional team we've worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Ben F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Truescope?** Our company works with a lot of large organisations and Truescope is by far the most professional we've come across in terms of the capability of staff and quality of their product. Having recently finished a large project with them, I couldn't recommend them more highly. Particularly their Singapore team. We found that every time we asked something of them they delivered what we needed on time and with the detail we needed to complete our job. It made working with them a pleasure. **What do you dislike about Truescope?** We'd love to see their other offices up and running in the same way their Singapore team is. **Recommendations to others considering Truescope:** set up a call with their team and have them take you through the product. You won't be disappointed. **What problems is Truescope solving and how is that benefiting you?** Delivering on time and on budget. The excellent assistance we received from the Truescope team made sure that the project went off without a hitch. ### 44. Leading CommsTech for media intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Sean S. | Chief Executive Officer - Data Driven Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2022 **What do you like best about Truescope?** Easy to use and at the forefront of next generation media intelligence platforms. Data sets are comprehensive, and the platform allows you to be informed in real time. Layered with great tools for Reporting, Alerts and Analytics. Relevant information is indexed in a way that allows better detection of entities and accurate sentiment, meaning it saves me time as a user and it is a trusted a source of business intelligence. **What do you dislike about Truescope?** The products has no real weakness but future areas of improvement could be predictive analytics and a media data base. **What problems is Truescope solving and how is that benefiting you?** Understanding the complete conversation about my business, industry and other emerging issues that I am dealing with. It keeps me informed. **Official Response from John Croll:** > Thanks for the feedback and I really appreciate the thought you have put into it. Thanks for the future product ideas, they make a lot of sense. ### 45. Great working experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2022 **What do you like best about Truescope?** The Singapore team that we work with has been really helpful and responsive. While it naturally took some time during the onboarding period for the working teams to adjust deliverables to what we required, the team was accommodating and professional throughout. Working with Truescope has helped us increase work efficiency, and we appreciate how they are always open to feedback and prompt to address queries and requests. **What do you dislike about Truescope?** Nothing in particular, we have enjoyed working with Truescope. **Recommendations to others considering Truescope:** It is a useful platform that's worth a try in helping to optimise business needs **What problems is Truescope solving and how is that benefiting you?** It helps save us consultancy time while keeping us updated on media/social news ### 46. Best platform, best people! **Rating:** 5.0/5.0 stars **Reviewed by:** Shelley H. | Founder & Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Truescope?** Our agency has been working with the Truescope team and platform for a number of years now, since the company’s inception in Australia. Truescope is not only the most current media intelligence solution in the global Commstech industry, but is comprehensive, fast and enables us to monitor media and respond to our clients’ reputational needs, all in a smart and easy to navigate interface. We’re rapt Truescope is now operational in the US where several of our clients are headquartered. I highly recommend this company and encourage PR/comms/media practitioners to learn more. **What do you dislike about Truescope?** Global capabilities are still a work in progress, we’d love to see Truescope operating everywhere our clients are based. **What problems is Truescope solving and how is that benefiting you?** A whole of media view which integrates social media information is the greatest value for our team. This saves us time and budget as there's no need to double up on other social native platforms in the market ### 47. Just A Better Way **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Truescope?** The platform – is just really intuitive and easy to navigate around. My agency team also appreciates the assistance we get when required, from the Truescope account managers. They are exceptionally friendly, prompt to respond, and keen to impart their knowledge so as to ensure we are maximizing our subscription. **What do you dislike about Truescope?** Regardless of which monitoring provider we have utilized, we are always seeking additional content for our monitoring, both in region coverage and industry-based content. That said, Truescope works exceptionally collaboratively to meet our requirements and keep us up to date with progress. **What problems is Truescope solving and how is that benefiting you?** The ability to have an overview from a holistic media perspective, including integrated social media information, has been exceptionally beneficial. ### 48. Great After Sales Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dhinesh S. | VP, Regional Operations **Reviewed Date:** July 14, 2022 **What do you like best about Truescope?** Support on customization from the team. Attentive team that listens to users needs. Easy to use dashboard. **What do you dislike about Truescope?** No, support was readily available for any doubts we faced. **What problems is Truescope solving and how is that benefiting you?** Visibility into traffic and natural disasters. Allows us a faster response time to our clients when disaster strikes. ### 49. Great platform, awesome team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Truescope?** It's a very comprehensive platform that allows us to get data and insights in real-time. The UI is also very intuitive and easy to use. **What do you dislike about Truescope?** Nothing. The Singapore team has been fantastic. **What problems is Truescope solving and how is that benefiting you?** The platform allows us to have a holistic view of our media, PR, social and marketing efforts. ### 50. Enterprise-level solution, supported by a really experienced team **Rating:** 5.0/5.0 stars **Reviewed by:** Teo H. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Truescope?** Servicing team is very professional and attentive to project needs. Interface and UI is also pretty good! **What do you dislike about Truescope?** need more automated features if possible **What problems is Truescope solving and how is that benefiting you?** Great for pitch research and social sizing of sentiments and volume of conversations ## Truescope Discussions - [What is Truescope used for?](https://www.g2.com/discussions/what-is-truescope-used-for) - 1 comment - [View Truescope pricing details and edition comparison](https://www.g2.com/products/truescope/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+06%3A18%3A41+-0500&secure%5Bsession_id%5D=a2d21f15-916b-40c4-9cd7-4557005f8db7&secure%5Btoken%5D=291d0b32f712873d99b8256b055c351a0823565d2989579ee3f358b9f8b76d5d&format=llm_user) ## Truescope Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Truescope Features **Media Channels** - Broadcast Media - Print Media - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Truescope Alternatives - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,600 reviews) - [CisionOne](https://www.g2.com/products/cisionone/reviews) - 3.9/5.0 (1,295 reviews) - [Muck Rack](https://www.g2.com/products/muck-rack/reviews) - 4.5/5.0 (406 reviews)