I like that Truescope is very easy to use. I've used a lot of platforms like Muckrack, Cision, and Meltwater, but Truescope feels like anyone can use it. The AI assistant is great; you can just ask it to help build the query and refine it. The customer service is incredible with our rep, Tressa, being a huge help. I appreciate all of their features and tools which are very handy, especially the way you can filter outlets and by tiers, allowing for customization to create niche content for clients. Their dashboards are also really helpful. I've experienced smooth interactions and appreciate the consistent updates. The setup was fairly straightforward, and Tressa provided a lot of help with that too. I rate them a 10 based on pricing and everything it offers, comparable to other big media monitoring tools. Review collected by and hosted on G2.com.

The only limitation I've seen with Truescope is that certain outlets are not accessible through the platform. I know it has to do with licensing, so it's not entirely on them. No single platform is perfect, and they all have their limitations. I remember there were certain outlets that weren't being picked up. Review collected by and hosted on G2.com.

It's an easy way to get notified of articles about stories that are relevant to the work we are doing so we can share that information with our followers. It is also good for us to know what is happening around the topics that we cover. Review collected by and hosted on G2.com.

I'm not sure there are any downfalls if you are able to pay for the service. Review collected by and hosted on G2.com.

I like the new autofill when adding external sources/articles. Review collected by and hosted on G2.com.

Listening is a bit complicated when I try to listen for a mention/event that just occurred. I put in as much key words but nothing relevant shows up even though There is a lot of information I find when I manually look for them. It starts giving me international sources and other languages. Maybe I'm just not utilizing it correctly?

I also really dislike that my report gets cleared after I send it to someone. I have to remember to make a copy everytime. Review collected by and hosted on G2.com.

Our experience with Truescope has been excellent. The platform is powerful, intuitive, and extremely effective for monitoring media coverage and generating meaningful insights. It has quickly become an important part of how we track and analyze media activity and is arguably one of the most intuitive media intelligence platforms available on the market.

What has made the experience truly special, however, is the team behind it. In particular, working with Sean Cleveland has been fantastic. Sean brings an incredibly positive energy and a genuine commitment to ensuring clients succeed with the platform. His responsiveness and professionalism stand out, but what has impressed us most so far is his depth of knowledge, which has been truly unmatched in our experience. Jean Saucier has also been an amazing resource and an absolute pleasure to work with.

Sean and the entire Truescope team have made our partnership both productive and enjoyable. It’s rare to find a company that pairs such a strong platform with a team that is this engaged and supportive.

Highly recommended for organizations looking for a reliable, insightful, and client-focused media monitoring solution. Review collected by and hosted on G2.com.

Nothing. We don’t dislike anything about Truescope. That said, we do wish they would add PR capabilities to the platform. Review collected by and hosted on G2.com.

The team that addresses our issues promptly most of the time. That they are able to customize our daily newsletter to our desired template. The dashboard is quite useful for media monitoring and ad hoc alerts Review collected by and hosted on G2.com.

Daily newsletter is often not sent by the stipulated time of 9.30am as agreed in the contract. The downloaded excel reports are very raw and not very useful without lengthy manual interventions. Backend dashboard also has some limitations, such as reports can only include articles up to 14 months prior to present day. When working on annual reports, 14 month is a challenge. Review collected by and hosted on G2.com.

The detail in which you can build reports, slice coverage and tailor content. We build a media coverage report for our board and find it has been an improvement over other media monitoring solutions Review collected by and hosted on G2.com.

Search including booleans are a lot to take in for new users, I find that building new reports over rehashing existing ones gets confusing as a user. the UI is not simplified for infrequent users like me. Review collected by and hosted on G2.com.

Truescope’s customer service is the best of any media monitoring platform we’ve previously used, and the price is very reasonable. Their representatives consistently go above and beyond to solve problems and help meet our needs. Review collected by and hosted on G2.com.

I wish Truescope offered a mobile app that could be used on a phone. It can also be challenging to download video clips. Even though there is a download button available in certain areas of the platform, it often results in errors. Review collected by and hosted on G2.com.

Keyword monitoring

Media summary

The new AI feature

Reporting functionality

Sentiment analysis Review collected by and hosted on G2.com.

Just only been able to look back at a year. Sometimes like a longer term view

Our topic is negative cause online harm so that can be tricky around sentiment because inherently the topic is negative rather than the sentiment against the brand so not sure how you solve for that Review collected by and hosted on G2.com.

Faster daily monitoring and reporting

Pre-set alerts and saved searches reduce manual scanning and cut daily monitoring time significantly.

Better prioritisation of risks

Relevance scoring, tagging, or sentiment indicators help me quickly identify which items need escalation versus routine awareness.

Simplifies internal reporting

Exportable summaries and visualisations make it easier to translate raw coverage into concise updates for management.

Supports crisis response workflows

During fast-moving situations, the platform acts as a central reference point for what is being said, where, and how quickly narratives are evolving.

Overall, good client servicing team who responds effectively to our queries each time. Review collected by and hosted on G2.com.

Limited customisation for reporting formats

Exports are useful, but customising output to match internal reporting or senior-management formats still requires additional manual editing. Review collected by and hosted on G2.com.

The breadth and depth of data we get through Truescope is a real step up from what we had before. We switched from a competitor and the difference in coverage was noticeable straight away. We're picking up relevant mentions across news, online and social that we were simply missing with our previous platform.

On top of that, the platform is really easy to use. Our team was up and running quickly without needing a lot of hand-holding, and the dashboards make it simple to pull together reporting for leadership without spending hours on it. It's become a core part of how we track and communicate our media coverage internally. Review collected by and hosted on G2.com.

It took us a little while to fine-tune our search queries to get the results just right, but once we dialled them in (with some help from the Truescope team), the results have been spot on. Review collected by and hosted on G2.com.