G2 reviewers report that Meltwater excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Truescope. Users appreciate its robust media intelligence capabilities, highlighting features like comprehensive global coverage and customizable dashboards that provide insightful analytics.
Users say that Meltwater's implementation process is intuitive, making it easier for teams to get started quickly. Recent feedback emphasizes the platform's user-friendly programming, which allows for efficient setup and navigation once initial configurations are complete.
According to verified reviews, Truescope shines in customer support, with users praising the responsiveness and helpfulness of the support team. Many have noted that they receive immediate assistance, which is particularly beneficial for smaller organizations needing quick resolutions.
Reviewers mention that while Truescope offers a user-friendly search function and customizable templates, it lacks the extensive features and analytics capabilities that Meltwater provides. Users of Meltwater appreciate its advanced monitoring tools that capture a wide range of media sources, giving a clearer picture of brand presence.
G2 reviewers highlight that Meltwater's quality of support is rated highly, with users noting the platform's ability to act as a reliable partner in business. This contrasts with Truescope, where users feel that while support is excellent, the overall feature set may not meet the needs of larger or more complex organizations.
Users report that Truescope is particularly effective for small businesses, as it allows them to stay engaged with local media conversations. However, Meltwater's broader capabilities in social media listening and media monitoring make it a more comprehensive choice for organizations looking for extensive analytics and reporting features.
Pricing
Entry-Level Pricing
Meltwater
No pricing available
Truescope
No pricing available
Free Trial
Meltwater
No trial information available
Truescope
Free Trial is available
Ratings
Meets Requirements
7.9
2,136
9.1
47
Ease of Use
7.8
2,170
8.7
47
Ease of Setup
7.8
1,150
8.9
28
Ease of Admin
8.1
929
8.8
22
Quality of Support
8.5
2,061
9.5
47
Has the product been a good partner in doing business?
How do I make Meltwater work for our organization?
3 Comments
AS
I find it helpful to make customized reporter/influencer lists (based on geography, issue, etc). Makes it easy to do rapid-response outreach.Read more
How soon will sysomos and meltwater fully be integrated?
2 Comments
FA
Hi Janay. Sorry I don't know the answer to that question. Hopefully a Meltwater rep or someone else can answer it. I suggest simply contacting Meltwater...Read more
How much does meltwater cost?
2 Comments
GS
Basic modules, with 4 users and a maximum of 20 searches (imagine it as no more than 20 quieres saved at the same time), 12K a year. Twitter data, unlimited....Read more
Truescope is the latest news monitoring and media intelligence platform developed for professional communicators and public relations practitioners. With...Read more
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