TriNet HR Plus Pros and Cons: Top 5 Advantages and Disadvantages

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Generated from real user reviews

Users love the ease of use in TriNet HR Plus, enjoying straightforward access to essential HR tasks and information. (12 mentions)

Users appreciate the easy onboarding with TriNet HR Plus, allowing seamless management of HR functions for efficiency. (5 mentions)

Users appreciate the friendly and helpful customer support provided by TriNet HR Plus, enhancing their overall experience. (4 mentions)

Users praise the easy access of TriNet HR Plus, enabling seamless self-service for employees to manage their info. (4 mentions)

Users value the user-friendly payroll system of TriNet HR Plus, appreciating its simplicity and modern interface. (4 mentions)

Users report poor customer support with Zenefits, citing unhelpfulness and inefficiency in resolving issues. (8 mentions)

Users express disappointment over missing usability features in TriNet HR Plus, making the payroll process cumbersome. (5 mentions)

Users face significant payment issues with Zenefits, including calculation errors and ineffective customer support, complicating payroll management. (3 mentions)

Users criticize the poor support services of TriNet HR Plus, expressing frustration with ineffective customer assistance and long response times. (3 mentions)

Users are frustrated by service delays, experiencing long wait times and insufficient support throughout their interactions. (3 mentions)

5 Pros or Advantages of TriNet HR Plus

1. Ease of Use

Users love the ease of use in TriNet HR Plus, enjoying straightforward access to essential HR tasks and information.

See 12 mentions

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Elena P.

4.5/5

"Efficient HR Management with Minor UI/UX Needs"

What do you like about TriNet HR Plus?

I like the self-service portal in HR Plus, which allows employees to request leave, view payslips, and even update their information. The feature that

Kyle P.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use platform"

What do you like about TriNet HR Plus?

Very user friendly, no frills, just a simple payroll system

2. Easy Onboarding

Users appreciate the easy onboarding with TriNet HR Plus, allowing seamless management of HR functions for efficiency.

See 5 mentions

See Related User Reviews

Danielle S.

Mid-Market (51-1000 emp.)

1.0/5

"Terrible customer service and engineering"

What do you like about TriNet HR Plus?

It does payroll and manages our onboarding.

Rambabu V.

Mid-Market (51-1000 emp.)

4.5/5

"Zenefits is an all in one HR Tool that can streamline all your organization requirements."

What do you like about TriNet HR Plus?

It streamlines all your workflow so that we spend less time on-boarding employees, Managing and focusing on high-priority tasks.

3. Customer Support

Users appreciate the friendly and helpful customer support provided by TriNet HR Plus, enhancing their overall experience.

See 4 mentions

See Related User Reviews

Joy W.

Small-Business (50 or fewer emp.)

4.0/5

"A great tool for smaller HR departments - or solo HR dept!"

What do you like about TriNet HR Plus?

The interface is simple and clean and easy to navigate. It's user friendly for both the employer/admin and employees. I love that employees have the a

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Extremely unsatisfied"

What do you like about TriNet HR Plus?

The UI feels newer than some other payroll systems. The support people are very friendly and try very hard to help you despite the inadequate softwar

4. Easy Access

Users praise the easy access of TriNet HR Plus, enabling seamless self-service for employees to manage their info.

See 4 mentions

See Related User Reviews

Elena P.

4.5/5

"Efficient HR Management with Minor UI/UX Needs"

What do you like about TriNet HR Plus?

I like the self-service portal in HR Plus, which allows employees to request leave, view payslips, and even update their information. The feature that

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I LOVE ZENEFITS"

What do you like about TriNet HR Plus?

SUPER EASY TO USE. PLETHORA OF INFO RIGHT AT YOUR FINGERTIPS. I WISH WE WOULD NOT HAVE SWITCHED FROM THIS SERVICE I LOVED AND MISS ZENEFITS!

5. Payroll

Users value the user-friendly payroll system of TriNet HR Plus, appreciating its simplicity and modern interface.

See 4 mentions

See Related User Reviews

Danielle S.

Mid-Market (51-1000 emp.)

1.0/5

"Terrible customer service and engineering"

What do you like about TriNet HR Plus?

It does payroll and manages our onboarding.

Kyle P.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use platform"

What do you like about TriNet HR Plus?

Very user friendly, no frills, just a simple payroll system

5 Cons or Disadvantages of TriNet HR Plus

1. Poor Customer Support

Users report poor customer support with Zenefits, citing unhelpfulness and inefficiency in resolving issues.

See 8 mentions

See Related User Reviews

Danielle S.

Mid-Market (51-1000 emp.)

1.0/5

"Terrible customer service and engineering"

What do you dislike about TriNet HR Plus?

The customer service is abysmal. The engineering team is subpar. The technology fails.

Joy W.

Small-Business (50 or fewer emp.)

4.0/5

"A great tool for smaller HR departments - or solo HR dept!"

What do you dislike about TriNet HR Plus?

Zenefits would be perfect if only it had dedicated support reps assigned to customer accounts. The amount of time spent getting new/random customer se

2. Missing Features

Users express disappointment over missing usability features in TriNet HR Plus, making the payroll process cumbersome.

See 5 mentions

See Related User Reviews

Danielle S.

Mid-Market (51-1000 emp.)

1.0/5

"Terrible customer service and engineering"

What do you dislike about TriNet HR Plus?

The customer service is abysmal. The engineering team is subpar. The technology fails.

Kyle P.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use platform"

What do you dislike about TriNet HR Plus?

Could have had more usability features or if there were more features, they were not spelled out in detail.

3. Payment Issues

Users face significant payment issues with Zenefits, including calculation errors and ineffective customer support, complicating payroll management.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Don't use zenefits, use something else instead"

What do you dislike about TriNet HR Plus?

Poor customer service, constant back and forth on the email threads where they fail to actually read the content of the email? They just play dumb unt

Raam S.

Mid-Market (51-1000 emp.)

0.0/5

"Doesn't cover all W2"

What do you dislike about TriNet HR Plus?

While Zenefits may be a recognizable name in the payroll service industry, it has unfortunately fallen short in covering all aspects of W2 functionali

4. Poor Support Services

Users criticize the poor support services of TriNet HR Plus, expressing frustration with ineffective customer assistance and long response times.

See 3 mentions

See Related User Reviews

Danielle S.

Mid-Market (51-1000 emp.)

1.0/5

"Terrible customer service and engineering"

What do you dislike about TriNet HR Plus?

The customer service is abysmal. The engineering team is subpar. The technology fails.

Joy W.

Small-Business (50 or fewer emp.)

4.0/5

"A great tool for smaller HR departments - or solo HR dept!"

What do you dislike about TriNet HR Plus?

Zenefits would be perfect if only it had dedicated support reps assigned to customer accounts. The amount of time spent getting new/random customer se

5. Service Delays

Users are frustrated by service delays, experiencing long wait times and insufficient support throughout their interactions.

See 3 mentions

See Related User Reviews

Joy W.

Small-Business (50 or fewer emp.)

4.0/5

"A great tool for smaller HR departments - or solo HR dept!"

What do you dislike about TriNet HR Plus?

Zenefits would be perfect if only it had dedicated support reps assigned to customer accounts. The amount of time spent getting new/random customer se

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Extremely unsatisfied"

What do you dislike about TriNet HR Plus?

The functionality is terrible. I can't think of one task I've attempted to complete that has been fraught with errors. Saving dynamic employee earni

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Verified User in Consumer Services

Mid-Market (51-1000 emp.)

4/20/2023

"Good system but I have not had a good experience when contacting support."

4/5

What do you like best about TriNet HR Plus?

I like that when I need to make any changes to policies I can do it myself without having to send it in and waiting for it to be uploaded, Review collected by and hosted on G2.com.

What do you dislike about TriNet HR Plus?

I'm not too fond of their training during implementation and their support structure. Review collected by and hosted on G2.com.

Rambabu V.

Talent Acquisition Manager

Mid-Market (51-1000 emp.)

4/6/2023

"Zenefits is an all in one HR Tool that can streamline all your organization requirements."

4.5/5

What do you like best about TriNet HR Plus?

It streamlines all your workflow so that we spend less time on-boarding employees, Managing and focusing on high-priority tasks. Review collected by and hosted on G2.com.

What do you dislike about TriNet HR Plus?

It requires a lot of improvement in providing learning management tools and guidelines to understand easily. Review collected by and hosted on G2.com.

Ayishah W.

Director, People & Culture

Mid-Market (51-1000 emp.)

11/30/2022

"Great for SMB needs!"

5/5

What do you like best about TriNet HR Plus?

Zenefits is easy to use for the entire employee lifecycle, and any changes made in the system are updated across all platforms. There are also several great integrations built into Zenefits to help improve productivity. Review collected by and hosted on G2.com.

What do you dislike about TriNet HR Plus?

Zenefits is a turnkey system with very few options for customization. Review collected by and hosted on G2.com.

Jeffrey W.

Recruiting Coordinator, Projects

Mid-Market (51-1000 emp.)

10/6/2022

"HR People LOOK NO FURTHER"

5/5

What do you like best about TriNet HR Plus?

I love how everything is all in one platform for me to use. I love how the benefits, payroll, and the org-chart is there for me in Zenefits. I love how it's so versatile! Review collected by and hosted on G2.com.

What do you dislike about TriNet HR Plus?

Other than the pricing, there really isn't too much that I hate about Zenefits. It's a great place and resource for me to be able to communicate with HR and other departments as well. Review collected by and hosted on G2.com.

Terrie G.

Director of Finance & Human Resources

8/22/2022

"AWFUL!"

0/5

What do you like best about TriNet HR Plus?

There are NO upsides. They cannot get links to payroll deductions correct, their customer service is horrible, and employers have NO accurate FSA/DCA data! They deny FSA claims for employees when all of the IRS requirements are met for FSA reimbursement and then will not speak with the employer about it. Review collected by and hosted on G2.com.

What do you dislike about TriNet HR Plus?

There are NO upsides. I would stay as far away from them as possible. We just switched to Bamboo, and could not be happier! Zenefits cannot get links to payroll deductions correct, their customer service is horrible, and employers have NO accurate FSA/DCA data! They deny FSA claims for employees when all of the IRS requirements are met for FSA reimbursement and then will not speak with the employer about it. Review collected by and hosted on G2.com.

Gary M.

Owner

Small-Business (50 or fewer emp.)

Originally submitted 9/27/2022

"Horrible"

0/5

What do you like best about TriNet HR Plus?

Nothing, they are awful, only want to scam you for money will never provide adequate service, they are just internet scamming businesses with no intention of providing any service Review collected by and hosted on G2.com.

What do you dislike about TriNet HR Plus?

When I was having trouble with the set up I asked for help and at that time they cancelled the service but refused to refund the money that I paid, they are crooked and criminals and should be arrested for scamming Review collected by and hosted on G2.com.

Kaela B.

Events Manager

Small-Business (50 or fewer emp.)

11/23/2022

"Zenefits make HR a snap"

5/5

What do you like best about TriNet HR Plus?

Zenefits has a clean and easy interface! Review collected by and hosted on G2.com.

What do you dislike about TriNet HR Plus?

No complaints- Zenefits is the perfect software for HR. Review collected by and hosted on G2.com.

Scott M.

People Specialist

Mid-Market (51-1000 emp.)

Originally submitted 9/2/2021

"I use Zenefits 1,000+ a day and simply couldn't live without it"

5/5

What do you like best about TriNet HR Plus?

I love the design and aesthetic of the HRIS, and when I reach for a tool or a function, I know it will be there and give me what I need. I use the Business Intelligence function all the time. Especially useful and a critical function for me in my work is the Compliance Assistant that Zenefits has designed. All of the federal deadlines and the tasks I need to complete throughout the year are there, and it gives me peace of mind to know I am crossing my T's and dotting my I's correctly Review collected by and hosted on G2.com.

What do you dislike about TriNet HR Plus?

There is a bit of a learning curve when it comes to Zenefits-specific tools like the Performance Management app. It isn't straightforward to understand who can see what when it comes to the different peer-review options. Considering the functionality limitations, I tend not to use that aspect of Zenefits at all. I trust Zenefits will get there eventually, but some of the offerings have no use in my daily operations. Review collected by and hosted on G2.com.

What problems is TriNet HR Plus solving and how is that benefiting you?

We use Zenefits to store the information on all of our employees, something I refer to constantly. We also use the Benefits Administration app and the Business Intelligence app. Administering Health Benefits and things like our Insurances through Zenefits is extremely easy. We also use Zenefits to push policies and communications out to our entire workforce with the push of a button. As mentioned above, the Compliance Assistant is incredible, and I regularly utilize the HR Library. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

9/20/2022

"Zenefits Ease"

4.5/5

What do you like best about TriNet HR Plus?

Most help would be the ease for admin and staff to get and track information. Qualities of product again I reference of using and interacting. We have looked at other full-service providers and opted for Zenefits as it still financially is a better choice for our small business. Review collected by and hosted on G2.com.

What do you dislike about TriNet HR Plus?

Least helpful item is sometimes getting support to reply back quickly. They usually do, though I've had as long as 2-3 days before a reply and that can be frustrating. Review collected by and hosted on G2.com.