TimeTap

TimeTap

4.4
(85)

TimeTap Online Scheduling is a simple & effective tool for the multifaceted and over-stressed life of service providers & appointment based businesses.

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Showing 85 TimeTap reviews
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View Original September 21, 2017
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Javier J.
Validated Reviewer
Verified Current User
Review Source

"Timetap presents excellent tools for managing agendas"

What do you like best?

We love the ease with which timetap allows us to add customer profiles to the platform. It has many tools and search options to see the records of each client, and we can organize them according to different predetermined patterns. We like to be able to customize the web address of our online agenda, and be able to track our messages without having to go to external software. Note that the messages are very customizable, and that includes templates for invitations to events and programs.

What do you dislike?

Something that we dislike about timetap is the little capacity that has its file library. They practically force the user to integrate timetap into a hosting platform in the cloud, since the integrated library is slow to load the material, and does not have enough search filtering options. Despite allowing to manage job interviews, timetap does not allow analysis of curricular summaries, nor check references. Does not have an integrated CRM.

Recommendations to others considering the product:

Timetap is a highly versatile tool for managing appointments and scheduling job interviews. Its system of reminders and notifications alerts is very well optimized for mobile devices. We highly recommend it for its automation for recall campaigns.

What problems are you solving with the product? What benefits have you realized?

Timetap has greatly improved our dating planning. Now, with its mobile access, it is much easier to program them. It is also easy to schedule workgroup meetings and online reservations. Your calendar synchronization allows us to better organize our room booking.

What Online Appointment Scheduling solution do you use?

Thanks for letting us know!
Alejo J.
Validated Reviewer
Verified Current User
Review Source

"We really like the appointment management of timetap"

What do you like best?

Timetap is a good choice primarily for the convenience provided by your file library. With this we can import and export folders and documents. We like how customizable their invitation templates are for events, and their messaging system. In addition, with timetap all calendar appointments can be completely customized. We also like that the staff can count on multiple calendars, and not just one.

What do you dislike?

We do not like your recall campaign management tool. A big problem with timetap is its price. The professional plan is quite expensive. Added to this, the platform is not properly integrated to CRM sales management services, as in the case of salesforce. We do not like that importing databases becomes such a slow process.

Recommendations to others considering the product:

This appointments programming service seemed excellent to us. It is very professional, and it is full of options for the internationalization of documents. We recommend her a lot to take unlimited appointments, and to schedule courses. It is also an excellent tool for the management of job interviews.

What problems are you solving with the product? What benefits have you realized?

Timetap has helped us solve many time problems. Now our team can schedule work appointments and project launches much more conveniently. It has also become easier to customize our booking, and create reservations. Before we had difficulties with customizing the security levels of our programming, but timetap has helped a lot with this.

Olive L.
Validated Reviewer
Verified Current User
Review Source

"The planning tool that adapts your company"

What do you like best?

TIME TAP is powerful and it is not so complex, what I like the most is that we do not need so much experience to execute it, in my company we offer several services and products, this really helps us a lot, and your help and support to the client is very clear and prudent have always solved any concerns or problems.

What do you dislike?

Well this software can register disadvantages to which we are not technicians, since TIME TAP can be difficult to understand in its configurations, however, I suppose it is something normal in this type of technological tools, in general thanks to this software we have improved a lot because to its flexibility.

Recommendations to others considering the product:

TIME TAP is a tool that will be of great benefit to your company, whether commercial or corporate, why not recommend it? If you have organized us extremely well, with its automated programming, real-time automation, if you are looking for your company to be well planned, this software is for you.

What problems are you solving with the product? What benefits have you realized?

Using TIME TAP my company has become more productive in all aspects, customers can choose their interactions, it is ideal to schedule time with them, in addition, saves the emails back and forth, it is a tool that can convert visitors into customers and talk to my potential clients.

Ariana Virginia G.
Validated Reviewer
Verified Current User
Review Source

"With Timetap we can better manage our time"

What do you like best?

The file library that brings timetap is quite extensive. It allows users to import documents, folders and all kinds of audio and video files regardless of their format, with just a few clicks. We like that your templates to create invitations are so easy to customize, and that your messaging system is configurable. Its international translation system is one of the best we have seen on a room booking platform.

What do you dislike?

We do not like the application for mobile devices that offers timetap in the playstore. It does not have much mobility for the management of recall campaigns, and it seems to us that the professional plan is very expensive. However, timetap can not be integrated into sales management platforms, such as salesforce. We do not like its integration to API tools.

Recommendations to others considering the product:

We highly recommend using timetap if it is a large team of staff, because it offers a good discount for those who choose the business plan. In this plan it allows to include 5 staff and 5 new locations for an extra of 22 dollars a month, which ends up being a better investment in the long run than the basic plan.

What problems are you solving with the product? What benefits have you realized?

Thanks to timetap it has been made much easier for us to be able to customize the security levels of our information, and it has also helped us to improve the quality of our email campaigns, with the use of their email templates.

Jose Ramon C.
Validated Reviewer
Verified Current User
Review Source

"Timetap is the best option to get organized"

What do you like best?

Timetap fascinates us with the automation system of recall campaigns, and how customizable the booking forms are. We like your integration to open API tools, and that your lists of agendas can be exported with just a couple of clicks. We also like that we can create appointments from scratch in a completely unlimited way, without worrying about exceeding any limit. The online payment processing system works properly, without problems.

What do you dislike?

We dislike how complicated it is to manage the states of each appointment, since it is complicated to organize, either by staff or by location. We do not like the customer management system, as it does not show enough information about these. The Dashboard is not very customizable, and it is difficult to add locations to our appointment offers. Now, we do not like your messaging system, because it offers few customization options. It also does not have enough templates for appointments.

Recommendations to others considering the product:

We recommend using timetap for all SMEs that need to better manage their time, and their calendar synchronizations. We recommend it a lot to handle recurring appointments and perform scheduling in real time. We could not be more satisfied with its use.

What problems are you solving with the product? What benefits have you realized?

Since we started using timetap we have noticed a great improvement in our working time management. Now it is easier for us to manage our job interviews, and schedule our appointments and events. In addition, the fact that your online booking system has so many integrations saves us a lot of time.

Daniel Ernesto R.
Validated Reviewer
Verified Current User
Review Source

"Timetap will save you a lot of time"

What do you like best?

We like that TimeTap's client management system does not limit the information we can get from each client at all. It shows email information and phone number, as well as data on the prioritization that we will add to each client. The invitation templates provided by timetap are highly customizable, just like your online messaging system.

What do you dislike?

We do not like that the android application is so complicated to manage. It does not work for the creation of recall campaigns, and the professional plan is very expensive. In addition, timetap does not offer any integration with salesforce, nor access to an Open Restful API that makes its integration to other platforms easier. Your Screen sharing system is quite slow.

Recommendations to others considering the product:

It is recommended to use TimeTap to manage small businesses. With its use it is much easier to stay organized with the rest of the team, and each appointment is highly customizable. The plans that timetap has to offer are quite cheap, so anyone can access them. We highly recommend your templates for email.

What problems are you solving with the product? What benefits have you realized?

We had problems not having found an appointment management service that offered completely customizable security levels. TimeTap luckily has provided us this and more. Its system of professional internationalization has helped a lot to the understanding of the platform. It should be noted that now it is much easier than before to schedule appointments and job interviews.

Erick C.
Validated Reviewer
Verified Current User
Review Source

"Timetap is excellent for appointment and room booking"

What do you like best?

We love the appointment planning system that gives us timetap. We really like the ease with which we can organize each appointment, and that your room booking application is so customizable. It should be noted that we also like that timetap offers a good system for scheduling appointments, courses, and meetings. We love your mobile access.

What do you dislike?

We do not like the curriculum vitae management system, nor the clumsy criminal record management system. It also does not allow to manage projects (it is limited to the planning of these.) The online payment system of timetap is a bit slow and limiting because it takes so long to fill out the payment forms It does not offer an adequate integrated CRM tool for the management of customers.

Recommendations to others considering the product:

Timetap is highly recommended to keep our team (and our project) properly organized. It is perfect for scheduling appointments, since these can also be quite reprogrammable in case of an emergency, and to make reservations for large groups, which make it the indicated platform for trips and field work.

What problems are you solving with the product? What benefits have you realized?

Actually we have not had problems in our experience of using timetap. Thanks to its use, real-time scheduling has been made much easier for us, and now it is also easier to configure messages. It should be noted that timetap has also benefited us a lot in terms of the import and management of planning databases. We have also saved a lot of money, thanks to its good price.

Diana Carolina P.
Validated Reviewer
Verified Current User
Review Source

"Timetap has helped us a lot with our reservations"

What do you like best?

We like the mobile access of timetap, because it allows to work very well the databases of clients, and online payments. It is excellent for managing room booking, and for creating online reservations. It also has an excellent system of appointment reminders that is very easy to customize. We also like Timetap because it allows us to methodically plan the agendas of commercial installations, and its event programming system is quite centralized. We like your Open restful API.

What do you dislike?

Timetap lacks many functions, mainly for hiring personnel, because although it allows to schedule job interviews, and to monitor the interactions of candidates, it does not allow to review job offers or manage human resources. Nor does it have an integrated CRM tool that allows us to check our clients.

Recommendations to others considering the product:

Timetap is excellent, and highly recommended not only to handle online reservations, but also to customize booking forms and make automated recall campaigns. We are very satisfied with its use, and we will undoubtedly continue recommending it. It is primarily efficient for managing small business agendas.

What problems are you solving with the product? What benefits have you realized?

With timetap we have solved a lot of spending a lot of time working in group programming. Thanks to its system of synchronization of calendars it makes us much easier than before to be correctly coordinated. In addition, it is now also easier to make online reservations, and to make real-time scheduling. Its very economical price ($ 29.95 per month) has saved us a lot of money.

Ruben L.
Validated Reviewer
Verified Current User
Review Source

"Timetap keeps us always well organized"

What do you like best?

Timetap assists the user in the supervision of all kinds of planning, be it appointments, group activities, or even some type of course, and can be automated to fulfill some tasks independently. It also has segmentation tools to classify the data of leads and users. It has tools that optimize the management of online payments, and its calendar synchronization is very good.

What do you dislike?

It lacks mass mailing and tracking of work teams so it depends on other software to fulfill these tasks. Also it does not run on other devices. In the creation of databases may present storage problems. We do not like your reservation system, because it takes to create them. We also do not like that timetap does not allow us to conduct criminal background checks.

Recommendations to others considering the product:

Timetap is a software that combines tools for data storage, project management and web analytics that facilitates internal communication and business activity. It has email extensions to back up and exchange information in real time. It is completely recommended for small businesses that require a better planning system.

What problems are you solving with the product? What benefits have you realized?

Timetap addresses a broad field of solutions and adapts to the needs of its users so it can assist any management and planning team. Its storage of data also provides an effective solution to the problem of lack of available memory. In addition, its management of the room booking management has made our plans feel much more peaceful.

Diego R.
Validated Reviewer
Verified Current User
Review Source

"Timetap is the best when it comes to organizing plans"

What do you like best?

The timetap planning system is highly customizable, and offers an excellent room booking management system. Your Open Restful API offers quality integration, quite stable. Note that timetap offers stellar support, and a good view of exportable databases. It is also very easy to carry out automated recall campaigns with timetap.

What do you dislike?

Timetap does not offer us enough options for checking curriculum, and does not allow us to properly manage human resources, so it does not work for these departments. Your calendar syncing is quite slow, as is your online payment system. With regard to the personnel planning system, this is very limited. Timetap is not so good at scheduling work groups either.

Recommendations to others considering the product:

Timetap is a highly recommended platform, not only for its ease of use, but because it offers many more alternatives for a good appointment than other platforms in its class, for a lower price (only costs 19.95 $ per month). In addition, it offers us an excellent online scheduling, since its deployment in the cloud is very good.

What problems are you solving with the product? What benefits have you realized?

We have solved a lot of problems with timetap, mainly those related to working from mobile access, and online payments, because its reservation system is excellent, very easy to use. Timetap saves us a lot of time by allowing us to easily perform the scheduling of each appointment, and online reservations. Your appointment reminder system helps us to constantly remember each event.

Rosario M.
Validated Reviewer
Verified Current User
Review Source

"TimeTap is perfect for planning meetings"

What do you like best?

This software offers an excellent system of alerts and notifications with which it is easy to keep abreast of the plans of the rest of the team. It allows scheduling completely in real time, and its scheduling of appointments is quite customizable. It also allows you to synchronize calendars to work on them in a cooperative way, which we think is excellent to motivate the team to work together.

What do you dislike?

Your course programming system does not allow you to add enough information about them, and your online payment system is quite slow. Regarding curricular summaries, timetap does not allow organizing or analyzing them, and does not have an integrated CRM to help us properly manage the clientele (more specifically, potential customers).

Recommendations to others considering the product:

Certainly, we recommend timetap for its ease of use, and for how easy it is to schedule the activities of our working group. We are more than pleased with your use, and we will continue to use it to make the most of our plans. We highly recommend your tool for planning recurring appointments, because it has a good information storage system. Timetap is totally recommended.

What problems are you solving with the product? What benefits have you realized?

We had problems to keep track of the interactions with our candidates, but that is something that we have already solved thanks to timetap, because it is one of the strengths of the platform. Something that we like a lot about this service is that it also offers us the possibility of managing job interviews in a comfortable way.

David Antonio O.
Validated Reviewer
Verified Current User
Review Source

"Timetap allows us to plan each activity very quickly"

What do you like best?

Timetap we like for its useful facility to automate recall campaigns, and how customizable their booking forms are. Its open restful API is excellent, very stable. It offers an excellent management of customer databases, and quite automated appointment scheduling.

What do you dislike?

It does not allow to adequately review the candidate's personal references, which is quite a big mistake in his management of personnel hiring. It does not allow the administration of job applications or human resources. Neither does it have an integrated CRM tool that makes client management easier.

Recommendations to others considering the product:

We highly recommend TimeTap because it is excellent to keep track of the growth of our business. In addition, it is very good for processing payments and for online scheduling. Your dating reminder system is excellent, so we recommend you be aware of its use.

What problems are you solving with the product? What benefits have you realized?

We had no problems with our work, but the truth is that TimeTap has made our appointment planning processes, online reservations, and also the management of our clients' databases much easier. It is also excellent to keep track of the appointment.

Jose V.
Validated Reviewer
Verified Current User
Review Source

"TimeTap is perfect to stay constantly organized"

What do you like best?

As software for planning, it offers us an excellent scheduling system for appointments and courses, which are completely automated. It offers an excellent room booking management, and the possibility of synchronizing calendars. In addition, its online booking system is very fast.

What do you dislike?

It is very deficient to handle hiring, because it does not offer the client the possibility of doing analysis of curriculum vitae, nor a built-in CRM tool. You can not check references of applicants, or make evaluations. It does not offer a self-service portal.

Recommendations to others considering the product:

We highly recommend TimeTap, mainly because it is so quick to manage customer databases, and because of the extensively programmable nature of your appointment manager. It is excellent for making reservations, and your alerts to remember appointments are quite useful.

What problems are you solving with the product? What benefits have you realized?

We had great problems looking for software with which we could do room booking management, and in turn schedule work groups. Thanks to Timetap, these functions can be executed on the same platform, which gives us enough time to work better.

Jessica H.
Validated Reviewer
Verified Current User
Review Source

"Timetap is customizable and easy to integrate to other platforms"

What do you like best?

We like to be able to import databases, due to the ease that Timetap brings to this. Their recall campaigns (security) are excellent and very customizable, in order to always offer the best quality to the products offered by the business.

What do you dislike?

We do not like the fact that real-time scheduling is limited, and that the hiring of personnel can not be managed. It does not offer self-service portal or curriculum vitae analysis (in the case of hiring employees). Timetap is also not good at managing human resources

Recommendations to others considering the product:

We recommend going directly to the business plan, because not only is it the one that offers more functions to manage larger teams of staff, but it is also economical to add new members to them (5 staff posts are added for every $ 22.05 monthly)

What problems are you solving with the product? What benefits have you realized?

There are no big problems that we are solving with TimeTap, but it has presented us with great benefits such as the synchronization of calendars and the tracking of interactions with our customers, as well as allowing us to better plan our payments

Lucy J.
Validated Reviewer
Verified Current User
Review Source

"TimeTap: customizable platform and full of benefits"

What do you like best?

Timetap allows us clients to work a completely unlimited number of clients. It offers a large number of templates for events, and all are customizable. We like the fact that it is so simple to apply recall to people

What do you dislike?

We do not like that it offers such limited hiring options, since it does not have a self-service portal, CRM, internal human resources management or background checks. Its follow-up for customer interactions is very superficial, with little capacity

Recommendations to others considering the product:

We recommend the use of TimeTap for proper time management. This "appointment scheduling solution" is really innovative. It is economic ($ 19 monthly) and has great support in the cloud. It is certainly a good acquisition

What problems are you solving with the product? What benefits have you realized?

Thanks to the use of TimeTap we have benefited a lot. Before, it was difficult for us to organize our agencies quickly due to the technical limitations of the applications we implemented. Timetap has made our order faster to achieve

Patrick M.
Validated Reviewer
Verified Current User
Review Source

"TimeTap is the ideal platform to manage our schedules"

What do you like best?

It seems very useful to have a function to keep our progress. The appointments organization is well distributed, as are the staff calendars. We like how easy it is to program messages to work in an automated way

What do you dislike?

We do not like your tool for recall campaigns. The set of default templates for events by TimeTap is too basic for any type of work, so you must proceed to create your own material, and the system is very unmannerable for this.

Recommendations to others considering the product:

We recommend the TimeTap business plan, which offers a better price to add members to staff teams, access to an API tool, and the ability to import and export lists of data more conveniently. We recommend Timetap for its constant use of reminders

What problems are you solving with the product? What benefits have you realized?

We resolved to customize booking sites. We needed this, and thanks to TimeTap we already got it. In addition, it has been very useful for us to book reservations. In terms of payment processes, Timetap has served to manage them in less time

Melanie T.
Validated Reviewer
Verified Current User
Review Source

"Timetap is a great tool for appointment"

What do you like best?

It is very easy to work with the file library provided by TimeTap. It allows you to import documents and folders with just a couple of clicks. Your invitation templates are highly customizable, as is your messaging configuration

What do you dislike?

The TimeTap client management system greatly limits the information we can get from them: it shows information that is crucial to the contact, such as email and phone number, but does not show more informative data

Recommendations to others considering the product:

We recommend the use of TimeTap to small businesses. With it it is easy to stay well organized, and offers excellent personalization features for each appointment. The prices of TimeTap are very accessible, so we invite you to review each plan to get an adequate service to the needs of everyone

What problems are you solving with the product? What benefits have you realized?

We have solved several problems thanks to the implementation of TimeTap, as the fact of having to organize our agendas in different platforms due to the technical limitations of most of them. Now it is much faster to organize according to time margins thanks to TimeTap

Juan M.
Validated Reviewer
Review Source

"Timetap offers unparalleled online booking management "

What do you like best?

Timetap fascinated us almost everything. It has excellent features of Room Booking, and it is very easy to reschedule an appointment that has been canceled. Basically it is a system for agendas and tasks with which you can take complete control of the work process, and all meetings or activities that can be executed. Gift campaigns are highly automated, and lists of information are easy to export. We liked the convenience of your mobile access.

What do you dislike?

Timetap does not have CRM integration, so it is a little complicated to communicate with the other members of the team (in the case of those who work remotely). It does not allow to review personal references, nor publication of offers and job applications. Your information filtering system tends to err as to what you are looking for within the platform.

Recommendations to others considering the product:

Given that timetap has managed to fulfill all our expectations as appointment management software, we proceed to recommend it. Their reminder system is highly customizable, and it helped us a lot to keep up with the progress of our work. It is recommended to face-to-face work teams, because in this way it is easier to review the follow-up of all.

What problems are you solving with the product? What benefits have you realized?

Timetap has been very helpful with handling various appointments, including job interviews, which can be tracked very easily. It has also served to better organize our time, and our online reservations. Timetap also serves for hiring, not only for its manager of job interviews, but because it allows to follow up the candidates interviewed.

Yomaira Cecilia R.
Validated Reviewer
Verified Current User
Review Source

"TimeTap is the best integration of sales pages"

What do you like best?

It is easy to use and integrate into sales pages. I use it to organize group classes for the orientations of my gym. It is easy to use and allows me to be organized.

What do you dislike?

Part of the programming was difficult to do because of the way the application works. For example, I used this software to allow lab participants to register at various time intervals that our researchers had available. It is not obvious how to include availability, especially when it is repeated.

What problems are you solving with the product? What benefits have you realized?

I would like you to send notifications once a call is scheduled to mark complete or incomplete. I often forget to go back and mark something as complete so this would be a good option.

Chris G.
Validated Reviewer
Verified Current User
Review Source

"Makes scheduling very easy and convenient"

What do you like best?

I work with many different people that use Time Tap to schedule appointments for me. One of my favorite things about it is that it syncs with my Google Calendar, so when I schedule anything on my Google calendar, it automatically blocks out the time on Time Tap, and everyone can see it so it doesn't get scheduled over. So easy!

What do you dislike?

Sometimes the address shows up under the notes field in my Google calendar, rather than in location field -where I would be able to just tap on the address and have it take me there. I don't know if this is due user error, or the app itself, so it may not be an issue with the app. But that's the only complaint I have.

What problems are you solving with the product? What benefits have you realized?

We work with several companies that all used different calendars, so we needed something that would sync everything together, and this app made It very simple

Joseph H.
Validated Reviewer
Verified Current User
Review Source

"Incredible support and feature set"

What do you like best?

The support from Timetap is second to none. I reached out to a number of different solution providers and Timetap stood out, taking their time with me and providing detailed answers to my questions. I have been using their software for about 5 months now and their support and attention to detail is as good and consistent as day one.

The feature set is diverse and can be used for a wide range of appointment and scheduling needs.

There are significant customisation options, every staff member and event type's configuration can be fine tuned.

What do you dislike?

There is so much you can do with Timetap that it can be overwhelming to set up properly. Thankfully Timetap mitigates this by providing upfront support and set up calls.

Recommendations to others considering the product:

Get in touch with their incredible support to see does Timetap suit your needs

What problems are you solving with the product? What benefits have you realized?

Complex scheduling

Scott S.
Validated Reviewer
Verified Current User
Review Source

"TimeTap is excellent for managing a variety of clients and types of meetings."

What do you like best?

I appreciate TimeTap's ability to integrate with my other calendars. Any time that I share my TimeTap link with a client, I am confident that they are going to schedule a meeting that accurately fits my current availability, minimizing the possibility for scheduling conflicts and unnecessary communication.

What do you dislike?

I dislike the fact that there is not the ability for a client to set up a meeting with multiple staff at the initial creation of the meeting. TimeTap allows one staff member to add another staff to an already existing appointment, but this does not adequately serve the needs that we have when scheduling a client meeting with multiple staff, because our client is unable to see availability of all staff necessary when creating the meeting.

Recommendations to others considering the product:

Get your entire staff on board.

What problems are you solving with the product? What benefits have you realized?

Using TimeTap has reduced the amount of time that we spend scheduling and managing meetings, giving us more time to spend on more important tasks and responsibilities.

Matt D.
Validated Reviewer
Verified Current User
Review Source

"This has significatnly reduced the amount of time making appointments"

What do you like best?

There is flexibility in having multiple locations and multiple staff. The integration with our merchant account also allows for us to have people pay more conveniently. The auto reminders will also ensure our clients don't forget about their appointments, or if they need to reschedule, it doesn't require any time of ours.

At this point, the review is asking me to submit more words to improve the total score, so I feel I am just writing here to get to the minimum number of words the system is looking for to allow me to complete this survey.

What do you dislike?

There is not an option yet to allow for travel time between offices, so appointments can get jammed up if you don't address it with the client immediately after the appointment is scheduled.

I would suggest they reconsider how they evaluate their surveys. This seems to be a very lengthily process and requires you to NOT become anonomys if you want to be able to close this survey down and continue on with the daily tasks that this software was supposed to allow us to benefit from. Here I type, and the survey is not happy with my total word count. I feel like I am writing a paper in 7th grade English class, counting down until I have hit the number of words I need.

Recommendations to others considering the product:

Check budget

What problems are you solving with the product? What benefits have you realized?

The issue of taking phone calls or repeated emails trying to find a time that works for our clients as well as clients forgetting their appointment or going to the wrong location

Taylor D.
Validated Reviewer
Verified Current User
Review Source

"Very useful website but occassionally glitchy and difficult to use."

What do you like best?

The site makes it relatively easy for candidates to add themselves to my hiring staff's schedules. 90% of the time I only send an invitation to potential candidates and they do the rest themselves. Additionally I now have several templates set up to send email reminders that are customized and look more like an email I would send myself. So there is a bit of a personal touch. Something else I like is that the Timetap staff is helpful and has helped me work through certain issues via the chat feature.

What do you dislike?

Sometimes the appointment times and dates show up as incorrect in the system, which confuses the staff and the person setting the appointment. In addition, sometimes certain features don't work as expected. I've been asking the developer team to make a certain field required during the appointment setting process for months. They told me they are working on it but still it doesn't function as it's designed to. Also the user interface is confusing. If I don't use a certain feature for a while, I have to teach myself again how to make those changes. I don't find it very intuitive. Finally on the user end, I believe that there may be some compatibility issues. People setting appointments often tell me they are experiencing errors, which means I have to manually set the appointment for them.

Recommendations to others considering the product:

Take some time to learn certain features and fully customize to your needs. It took me months to realize that there was so much customization available. Now the site and emails feel much more humanized and not so clunky. Also, there may be other ways to make this site fit into your day-to-day work. Take a little time to explore that.

What problems are you solving with the product? What benefits have you realized?

My offices uses Timetap primarily for for scheduling interviews with hiring managers in our offices. For the most part it works really well and allows me to spend time focusing on other things. I can set up profiles for staff in various locations and the candidate will know who they are meeting with, the location and directions to the site, and the time and date of the appointment. Once the appointment is set, the candidate receives an automated response with all these details. Then the day before the candidate also receives an email reminder which allows them to confirm the appointment. This frees up my time as I don't have have to send all the emails.

Melissa H.
Validated Reviewer
Verified Current User
Review Source

"Customer Friendly Appointment Scheduler "

What do you like best?

The ability to provide information to customers through multiple points of communication. The ease of use of the back office and ease of use for clients/customers who book appointments. The tech support is always prepared to answer questions and trouble shoot issues.

What do you dislike?

Sometimes the time zones are incorrect, this has led to client/customer confusion about the time of their appointments.

Recommendations to others considering the product:

It simplifies the scheduling of clients/customers. It can help drive traffic to one's own website. It provides the means of data collection on customers (such as e-mail and phone numbers). It allows for the repetition of key information to be presented in multiple formats to potential clients/customers. While WKU does not use the feature, it also has the means of embedding payment options within the application so that clients and customers may place a deposit, pre-pay, or be charged a noshow fee prior to their appointments.

The back end of the software is incredibly user friendly, as is the front end customer experience. The tech support for Timetap is wonderful. They are always ready to pick up the phone and help with any questions their customers have. One thing to be aware of is that the billing through Timetap is monthly, be aware of when your credit card expires because they are very prompt with cutting service.

What problems are you solving with the product? What benefits have you realized?

Freeing worker time from phones to be allocated to other tasks. The ability to send multiple points of contact with information to customers.

U
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Lots of features and great support"

What do you like best?

This software provide tons of great features that I could only find in very expensive software. I work in a mobile business so scheduling my appointments could be quite tricky. With timetap they have a great feature that helps to ensure that you have enoigh travel time between each appointment. They also offer great features such as email and text notifications, approval process for bookong appointments, square payment integration, the ablility to sell packages and keep track of how many services are left in the package and much more. Whenever anything is wrong they are quick to respond and rectify the issue. After 2 years using Schedualicity, I am very happy with my transition and experience with Timetap and think they will continue to wow.

What do you dislike?

The app is very poorly designed and basically unusable. I use the mobile webpage for everything. The app could use a major redesign and better usability but the mobile webpage works just fine for all my needs.

What problems are you solving with the product? What benefits have you realized?

I needed a software that allowed me to calculate travel time between appointments and allow me to accept or decline bookings to ensure that My day runs smoothly. This allows me to do all this and much more.

Michael L.
Validated Reviewer
Verified Current User
Review Source

"Small but powerful team with tremendous support"

What do you like best?

I have a very customized need for TimeTap at my organization and their team has worked tirelessly to help me get it perfect. Whether on the phone or via live chat or email, they have helped explained their products, settings, and tools to me and even implemented changes for their service based on needs we discovered at our organization.

What do you dislike?

Google Calendar sync issues cause a need for maintenance on my side and a UX which as of this review could use revising on the client side -- however, I believe this is in the works.

Recommendations to others considering the product:

Improve UX, integrate storage with Cloud Storage, have clients be able to update request information

What problems are you solving with the product? What benefits have you realized?

We needed to have transparent scheduling and event updating and tracking to deliver live services to Fortune 500 companies. TimeTap has allowed our internal teams to submit requests for services and to sync these requests to multiple calendars.

Jaqueline K.
Validated Reviewer
Verified Current User
Review Source

"Scheduling made easy and terrific support!"

What do you like best?

The automated way scheduling is handled - frees up time we previously used to coordinate schedules, class and appointments registrations.

What do you dislike?

We have several multi-day classes (termed "courses" in timetap) and all of the functionality that exists for classes isn't available for courses.

Recommendations to others considering the product:

Take the time to understand your business needs and site set-up. Allow time to add and train additional administrators. Utilize the reporting to help make business decisions.

What problems are you solving with the product? What benefits have you realized?

Giving time back to employees to perform their job functions vs. spending countless hours scheduling, maintaining attendance lists, sending reminders, etc. Increased participation due to automated reminders (w/ zero extra time spent by employees). Additionally, we can easily run reports to view popularity of classes and/or program appointments and work load of staff.

Steve E.
Validated Reviewer
Verified Current User
Review Source

"A Set-it-and-forget-it experience with good customer support"

What do you like best?

After trying other scheduling software for my on-line and in person music studio, I have found TimeTap to be a good solution. My students have found the steps easier to navigate, I like the intuitive design of the back-end and most students like the reminders. For those that don't wish them I can easily turn them off. When I've had issues that needed attention, customer service has been prompt and effective.

What do you dislike?

There is nothing I dislike at this time.

What problems are you solving with the product? What benefits have you realized?

The most difficult, time-consuming part of scheduling music lessons is the flurry of emails, texts, FB messages and telephone calls trying to nail down mutually agreeable times. By streamlining the booking process I have found this tool to be a hassle-free way to remove this frustration AND have clarity with my students.

Stephanie W.
Validated Reviewer
Verified Current User
Review Source

"Pretty Awesome!"

What do you like best?

I really like how easy TT is to use and incorporate into our company structure. One of my favorite things was the customization available for the mini website design. I can change all kinds of little details to make sure everything is exactly as I want it.

What do you dislike?

The only thing I can say I dislike is something that I'm sure will be enhanced with time. I would like to see TT open up more integrations.

Recommendations to others considering the product:

More integrations all the time with out having to go through a third party source like Zapier or IFTTT

What problems are you solving with the product? What benefits have you realized?

I'm able to schedule interviews for my company and have the interviewer update the status after each interview instead of trying to back track and figure out who showed up.

Kevin G.
Validated Reviewer
Review Source

"I Think It Could Be Better"

What do you like best?

I like the scheduling component, make it easy to set appointments.

What do you dislike?

when i get a notice, none of my locations will show up so I end up having to find out who the email came from, what building they work in, and then I end up scheduling the appointment myself. So, in the end, there is really not a need for it as I can see it. Until that piece is fixed, this is pretty much useless to me. I have reached out to customer support, but that didn't get me anywhere. so, the idea of this is great. but there is a glitch somewhere that is hindering the progression to greatness.

Recommendations to others considering the product:

There is something that will not allow persons to select their location which is needed if persons are visiting classes to make appointments. That is a big issue for me. Then, when talking with support reps about this, they did not know how to solve this. Their suggestions did not work. That was frustrating.

What problems are you solving with the product? What benefits have you realized?

Eventually, overbooking is not an issue when the program is being used properly. In addition, you can see how productive you are being, whats getting done, where you spend your time, and on what kinds of tasks you spend that time.

Craig Z.
Validated Reviewer
Review Source

"Feature packed, amazing tech support, and it just keeps getting better!"

What do you like best?

There is so much I could say here, but I'll do my best to get to the important points. First, you should know that I spent over two years looking and testing different appointment programs for my personal training/ physical rehab business. I'm a type A, picky (slightly obsessive compulsive) person who strives for perfection in everything I do. I am that guy that does research and reads twenty reviews before deciding on a product. Every appointment program I looked at, or read about, seemed to be missing something, until I found TimeTap (from now will be referred to as TT). It's the bomb-diggity with the kitchen sink thrown in, and let me tell you why.

Here's the quick list off of why I love TT:

1. Money making automated waitlist

2. Unparalleled customization

3. Instant, actually helpful, tech support

4. Easy to use

5. Full of great features

6. They never stop adding in new features!

7. It saves me time and increased my revenue

The first thing that I loved about TT was it's incredible customization. You can make this program do just about anything you want. All the email templates are customizable. The appointment mini website is customizable. You can even customize all the colors and information on your calendar, and that's just the tip of the iceberg. The craziest thing is, if there is some feature that TT somehow doesn't have, put in a request for it, and I bet it will appear within a few months. Yeah, you heard me right, a few months!

I have been with TT for over a year now, and the features they have added over that time is mind boggling! I have never worked with a program that has had the amazing amount of growth that TT has. I have never worked with a company that has been able to accomplish the startling improvements to its product like TT has. And they just don't seem to stop adding awesomeness to it.

Now, don't be intimidated by all the features, changes, and customization. When you sign up or do the trial, just make an appointment for a phone conference with one of their tech specialist. They will walk you through everything. I highly suggest this because during my trial period I thought there were things TT couldn't do, but when I worked with the tech, they had all kinds of ways to make TT work the way I wanted it to.

This brings me to my next point - Instant, intelligent, tech support. They don't send you to a forum, or contact you the next day. They simply fix the problem. If it's a bigger problem that takes a change in their program, they get to it in a day usually. Some of the issues you may have could take a week or two, but not if it's something crucial. That in itself is amazing! I'm so use to other companies (apple, microsoft, adobe) who's programs are full of glitchy problems and it's six months to a year before they fix them, but not TT.

I worried about TT being reliable, but it has been pretty damn good. No major problems causing meltdowns with my clients, or disappearing appointments. My 80 year olds can figure out the interface. I have no more double booked clients showing up, unless it's totally their fault :), and I always have the system logs to back me up. Oh yeah, system logs, that show you if your client received the email reminders and it also tells you if they opened them. This takes such an incredible stress of my shoulders. Also having the ability to keep track of invoices and payments. TT just streamlined my business, completely!

My favorite feature, and the one no one else had, was an AUTOMATED WAITLIST SYSTEM. This has increased my revenue by 20%!!!! It's so crazy. I just sit back and see the emails come in of clients canceling their sessions and then 2 minutes later, a client on the waitlist has booked the newly opened session. And I had to do nothing to make that happen.

Here's some other numbers you may like. The hours upon hours I spent emailing and texting clients back and forth about appointments, are no longer waisted. The times I stressed about screwing up an appointment with a client - gone! TT has illuminated 5+ hours of busy work out of my week. I just sit back, let it do its thing, and enjoy my full schedule.

If you care about your business and your clients, and you want to be and look professional, then you need TimeTap. I constantly hear from clients that they are impressed by my appointment system. How useful and easy it is to use. They love the ability to take control of their schedule. I know this is a long review but I want you to know that this program is the one for you. If you are a self employed therapist, hair dresser, trainer, or you run any kind of business with appointments, TT will change your life! I have searched and I have tested so many other appointment programs and nothing has come close to TimeTap. I honestly feel like this company legitimately cares about what its clientele needs, and they are constantly striving to give it to them. They have listed to me over the year and somehow added in all the things I could have wished for. Timetap is a life change for me, and it's leaps and bounds above the competition.

What do you dislike?

They don't have an app for clients to use to book appointments. The app they do have for instructors to use ain't that great, but I just use my iPhone with the regular program and have no troubles. Every once in a while something glitchy happens. Welcome to technology. Good news is, they always fix it, fast.

Recommendations to others considering the product:

Us the tech support and sign up for a call. They can screen share with you and help you setup your account they way you want it. TimeTape is so feature rich, there is probably something you would like to use but you just don't know how to, or where to find it. Its a huge program, but it's not overwhelming, just let the excellent tech support walk you through it.

What problems are you solving with the product? What benefits have you realized?

It solved No Shows. I now feel relaxed and confident that my clients know when they are scheduled. It gave me an easy way to keep track of invoices and payments, as well as packages. It allowed clients to be on a waitlist and get into my schedule, and therefore increased my revenue by 20%. It allows clients to take control of their schedule. It saves me time and reduces my stress. It saves me from paying a front desk person to manage (and probably screw up) my scheduling.

Albert G.
Validated Reviewer
Verified Current User
Review Source

"Managing meetings easily"

What do you like best?

For me the best feature is the integration with Google Calendar , I can easily syncronize all the appointments to keep my day organised. Another great feature is the auto reminder because it reminds me and my client that we have an appointment.

What do you dislike?

Sometimes the interface in the page does not show as expected

Recommendations to others considering the product:

Try it if you need an appointment scheduler , It will surprise you!

What problems are you solving with the product? What benefits have you realized?

My office use Time tap to schedule appointments with our clients

UP
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Making Business a Breeze"

What do you like best?

I run a home-based cupcakery. I love that TimeTap allows for block scheduling to allow multiple bookings within a certain time frame. It has the amazing option for personalizing automated responses for appointments, reminders, rescheduling, etc. It even alerts and reminds me as the owner when I have an upcoming appointment keeping me on top of things! It has so many features that make running a business easy!

What do you dislike?

I would love if there was an app available for cellular devices.

What problems are you solving with the product? What benefits have you realized?

I use TimeTap to book appointments and it does the talking to the customer for me, confirming and adjusting appointments. So I can spend more time perfecting and baking cupcakes than writing and corresponding to emails.

Kasia T.
Validated Reviewer
Verified Current User
Review Source

"Great product for Student Success and Retention offices! "

What do you like best?

I love being able to put notes in about each meeting and love that it syncs with our Outlook calendars.

What do you dislike?

I wish there was a pop-up reminder feature like Outlook or that when the appointments transferred over to outlook that it automatically set a pop-up reminder.

What problems are you solving with the product? What benefits have you realized?

Students don't miss meetings as often now! We don't have to have a student worker send meeting reminders. We have detailed notes on each meeting now.

CI
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Love Time Tap"

What do you like best?

The fact it allows our clients to book time with me based on their availability and mine. It also gives them the time in their time zone, and puts it on my calendar in my time zone. This helps us determine who is serious about looking at our products because they set up the meetings with us.

What do you dislike?

So far nothing to dislike. We tried an internal system that wasnt quite working for us and so far Time Tap has met all our expectations. So really nothing to dislike about this product.

What problems are you solving with the product? What benefits have you realized?

Less people no show for our scheduled meetings as they pick the time and date.

A
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"TimeTap - intuitive scheduling with great automation & support"

What do you like best?

TimeTap is easy to use, but the automation is what put it over the top for me. It has a really good scheduler that can automatically filter appointment availability based on services or locations as the client makes selections. It's intuitive for the client to choose an available date & time, and the automated emails and texts worked perfectly. It's the best scheduling system for the money out there. They also have great support.

What do you dislike?

I wish I had a little more control over the look & feel of the scheduler.

What problems are you solving with the product? What benefits have you realized?

Helping individual music lesson teachers and tutors offer online scheduling and payment for their clients.

Steve F.
Validated Reviewer
Verified Current User
Review Source

"Time saver! "

What do you like best?

TimeTap as become a virtual assistant and improved efficiency in scheduling meetings, while doing it in a professional and well designed manner. I can't recommend it enough.

What do you dislike?

Setup was a little confusing at first and could probably be simplified over time.

What problems are you solving with the product? What benefits have you realized?

Including a link in my signature makes scheduling emails so much easier. I receive a text message anytime someone signs up for a meeting with me.

Matthew G.
Validated Reviewer
Verified Current User
Review Source

"More Appointments Kept"

What do you like best?

This is a great tool. You will see more clients keep appointments because of it. Also, it is nice to have it unbundled from other tools because if it doesn't work, you can switch it out without changing all your other tools.

What do you dislike?

Not much to dislike about it. I don't remember whether we can use it to confirm meetings at multiple locations.

What problems are you solving with the product? What benefits have you realized?

Helping client communication.

A
Un-attributed
Validated Reviewer
Review Source

"Unbelievably easy to use."

What do you like best?

This makes everything so simple. It's an easy q and a for your client to set an appointment. I've given up on other harder to use scheduling software. This helps you retain customers.

What do you dislike?

I'm not happy about it being a subscription. I'd like it ALOT better if you could just buy the software out right and then updated versions like they do with Windows, etc. Too many things are subscriptions right now that don't need to be.

Recommendations to others considering the product:

Dont waste your time with othwr schedulers. This one is the best.

What problems are you solving with the product? What benefits have you realized?

It helps with customer retention and frees up a mass amount of time on the phone.

A
Un-attributed
Validated Reviewer
Review Source

"First time using online scheduling "

What do you like best?

Timetap is easy to use and set up. Whenever we have run into any problems, customer service is there to guide us through the process to reset sessions.

What do you dislike?

It would be helpful if we were sent a text message when sessions are scheduled by clients. Checking the schedule becomes time consuming. Since clients can book sessions last minute, sometimes we wish we were notified in real time when they schedule.

Recommendations to others considering the product:

This is a good, no frills online scheduling tool. Very to the point and does the basics. So far we are happy with the product, and have been using it for just over a year.

What problems are you solving with the product? What benefits have you realized?

Less time scheduling through messaging— clients go right to time tap and we can have more uninterrupted work. Looks professional to use an online scheduler as well.

AH
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Worth every dollar "

What do you like best?

I love that it connect with my apple calendar. To connect everything is very easy. Their support team is always on top of it.

What do you dislike?

i dont dis-like that i can not book multiple appointments at the same time as a trainer i do small group training and i would like to book up to 4 people at once but it doesn't allow that option.

What problems are you solving with the product? What benefits have you realized?

Scheduling, is soo much easier and clients can just make an appointment and it send them an email and text to remind the m

Paulina R.
Validated Reviewer
Verified Current User
Review Source

"Excellent Customer Service "

What do you like best?

Functionality, customization, robust, ease of use, great training modules, and new features always rolling out.

What do you dislike?

User interface could be a bit more modern.

Recommendations to others considering the product:

Just try it! You will continue to be surprised by how much functionality there is within the system.

What problems are you solving with the product? What benefits have you realized?

They are very customizable and have excellent customer support.

Jan S.
Validated Reviewer
Review Source

"I love TimeTap"

What do you like best?

I love its agility, its live and helpful customer service and its great interface with iCal. I tried many online schedulers before I discovered TimeTap and none came close to the range of what's available with TimeTap.

What do you dislike?

I have not found anything to dislike at this point.

What problems are you solving with the product? What benefits have you realized?

I wanted to save time by automating my scheduling. It has saved me so much time, added to professionalism, and allowed me to capture information when someone is making an appointment that I'd otherwise have to ask and note myself.